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I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 3 weeks ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

Java not working

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to cont… (read more)

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to continue using Firefox. Is there a solution?

Asked by SG 4 months ago

Last reply by Terry 2 months ago

Unable to access the WEB Manager of my ARRIS SGB6782-AC Wireless Cable Modem Gateway (Error code: SSL_ERROR_UNSUPPORTED_VERSION

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security… (read more)

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security certificate.

I have been using a Arris SURFboard SBG6782-AC Wireless Cable Modem Gateway (purchased at TARGET) for over five years without significant issues. About three weeks ago my MoCA network began having issues. I tried to login to the WEB Manager of the Gateway at (192.168.0.1) using FireFox. I got the following FireFox Msg:

Secure Connection Failed

An error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

I finally used an old version of "Internet Explorer" which allowed me to bypass the security warning and connect via a direct ethernet port of the gateway. Evidently someone (Spectrum claims they didn't) downloaded a different firmware version into my Gateway. (D30GW-EAGLE-1.5.4.0-GA-10-NOSH) i.e. not the factory original version. The WEB Manager interface is different, password requirements are enhanced, the MoCA feature can't be enabled, and it seems Arris no longer provides a security certificate for the 192.168.0.1 Gateway address.

Considering the complete lack of cooperation of Spectrum and Arris, I think it is unlikely that I will ever be able to recover the factory original firmware; So... How about adding an "exception" feature to FireFox settings to allow me to at least access my "unsecure" Gateway. I really don't want to go back to using IE. By the way, I wrote this on a WIN 8.1 HP laptop. My main machine is a Dell XPS8300 running WIN 10.

Thanks, Robert R. Hurley

Asked by robert_hurley 3 months ago

Last reply by numalb25 1 month ago

yahoo.com e-mail account

logged in my yahoo.com e-mail account today and it will not open: box opens and message is : Secure Connection Failed An error occurred during a connection to mail.yaho… (read more)

logged in my yahoo.com e-mail account today and it will not open: box opens and message is : Secure Connection Failed An error occurred during a connection to mail.yahoo.com. PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. can anyone one help, thanks

Asked by pdtribe 1 month ago

Last reply by Terry 1 month ago

Whitelisting

I am trying to log on to a website in order to register a guarantee for a product I have purchased. However, when I try to log in to this website, I am booted off by the… (read more)

I am trying to log on to a website in order to register a guarantee for a product I have purchased. However, when I try to log in to this website, I am booted off by their security system with the following error messages:

Block ID: IPB17 Block reason: Your request was not allowed due to IP blocking (not white listed).

I have been trying to find out how to whitelist this site. However, if I enter the question "how do I whitelist a site?" all I get are lists of people who are trying to resolve whitelisting problems which don't seem even vaguely similar to what I need.

Where can I find instructions on how to whitelist a site?

Brian Butler

Asked by saethryd 3 weeks ago

Last reply by Terry 3 weeks ago

  • Archived

Secure Connection Failed PR_CONNECT_RESET_ERROR

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred durin… (read more)

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred during a connection to .............. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." With the previous versions of Firefox there was no such problem and I could visit the above website. So, please inform me what happened with ver. 74.0 ? By ver. 74.0 is no more supported some older security protocols which might have the above website, or this is a bug by the new ver. 74.0 ? Please inform me how this issue can be fixed ?

Asked by eladopoulos 2 years ago

Last reply by #367259 1 year ago

  • Archived

Firefox Autofill Frustration, Am I doing it wrong?

I love the AutoFill feature, with some exceptions. And I am hoping someone can offer a solution, even if it is to tell me I am doing it wrong. It seems like others would … (read more)

I love the AutoFill feature, with some exceptions. And I am hoping someone can offer a solution, even if it is to tell me I am doing it wrong.

It seems like others would have a similar problem, and it is sort of difficult to explain, although I'd think there would be a simple solution. Anyway, let me try to explain...

When I use the autofill option, it is usually while placing an order, or filling out my account details for whatever shopping site, or gaming profile, etc. But I have multiple addresses I need to consider when I am shopping, and need to send the order to one or the other, instead of my regular address. Like placing an order that I want sent to my mother's address.

As anyone knows, when you change something, like the address, state, zip or phone number, you end up with several autofill entries. Like this...

First Name, Last Name (My primary info, but I can't see it in the pop-up) First Name, Last Name (My primary info, but my work address, which I also don't see) First Name, Last NAME First Name, Last Name FIRST NAME, Last Name First Name, Last Name

These pop up, all valid options, the next time you start filling out a form. Which is great, because ONE of them is the one you would like to use, but there is no way to see WHICH one points to the one you need. The first one is my normal address, phone, etc, but the autofill pop up doesn't show you anything other than the name, the second is my work, but I can't see that it is... only the name. The third might be my mom's address, but again, I have no idea because only my name is shown...etc etc etc.

Is there a better autofill plugin out there, one that lets you label them? Or some way to show more than just the name? Just showing me the same name 12 times, without any way to know what the right one to use is, kinda makes the autofill feature useless for me. If I only had one phone, or one address, etc, the feature would work great. But since I have about a dozen addresses I routinely use, each with their own unique state or zipcode, or phone number, has rendered autofill useless unless I only need the common "top" one.

I hope I've made it clear what the problem is. And no, using a unique firefox profile for each is not the answer. I'd have to log out/off firefox and switch profiles several times in one shopping or gaming session, which would only make the solution highly annoying.

It would be nice to find a plugin, or any other solution, that would let me label, or differentiate each from the other when the autofill pop-up gives me the option to fill the form.

Like... Home - First Name, Last Name Work - First Name, Last Name Mom's - First Name, Last Name Gary's - First Name, Last Name

Anyone have a solution, or feel my pain? Or am I simply doing it wrong?

ANY help is greatly appreciated.

Asked by ldw 2 years ago

Last reply by Murf 1 year ago

  • Archived

Why does Firefox feed so much data to Google?

A while back, I discovered a Google plugin hidden within Firefox. I figured maybe one thing was fine until I realized that Widevine actually did some bad stuff to your OS… (read more)

A while back, I discovered a Google plugin hidden within Firefox. I figured maybe one thing was fine until I realized that Widevine actually did some bad stuff to your OS, since it needs to access the internal OS to block screenshots and screen recordings. Today, I discovered that geolocation also uses Google servers, and in the process of turning it off I also discovered that there is this "Safe Browsing" that also uses Google. Looking even further, even some of the privacy things redirect to Google. I haven't even mentioned that the default search engine is Google. Even if Google paid you to make them the default, you could create a prompt on the first launch asking for search engine, with Google selected by default but another search engine (like DDG) recommended. All of this Google software is likely sucking on our data.

Now while writing this post, I noticed something even worse. Why are Google servers on the filter whitelists? This is uncool. I understand, maybe your website needs to detect Firefox to function correctly, and antifingerprint would break it. But WHY GOOGLE? All of this seems to be going against the goal of privacy. How are you supposed to expect a random person to go directly to about:add-ons, disable Google Widevine, go to about:preferences, disable safe browsing, go to about:config, enter the "danger" zone confidently, and delete Google from the 10,000 times it appears in the config?

Asked by matthew34 2 years ago

Last reply by philipp 1 year ago

  • Archived

How do I change the security settings back to standad from strict.

Hello, How do I change my security back to Standard from Strict. I recently changed it to Strict because I thought there were too many cookies and Ads when browsing. … (read more)

Hello,

  How do I change my security back to Standard from Strict.  I recently changed it to Strict because I thought there were too many cookies and Ads when browsing.   Now when I got to my websites like Banking and Medical they have to text me a code first to complete the login.

I can't remember what I did or where I was just know it's a pain and need to go back to before.

Thanks, Roni

Asked by roonie7 1 year ago

Last reply by la3amon 1 year ago

  • Archived

I can't open a website I usually can in firefox

I tried opening my outlook email which was supposed to redirected me to my school outlook site. Usually It worked when I do that but for some reason now it doesn't work. … (read more)

I tried opening my outlook email which was supposed to redirected me to my school outlook site. Usually It worked when I do that but for some reason now it doesn't work. I tried opening it in my other browsers and it works. Only Firefox couldn't open it.

I found this site https://support.mozilla.org/bm/questions/1028755 and i tried to do the steps on how to fix it, but it still didn't work. I still couldn't go in the site. Is there any way for me to be able to access it again? what should I do?

Asked by resya171 1 year ago

Last reply by la3amon 1 year ago

  • Archived

How Do I turn off Firefox Save-Password Question

Although Ask to save logins and passwords for websites is unchecked, I am asked if I want them saved at every site that requires a password. How can I change this? Windo… (read more)

Although Ask to save logins and passwords for websites is unchecked, I am asked if I want them saved at every site that requires a password. How can I change this? Windows 10, on MSI laptop.

Asked by mypho5599 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot load local .html file

running windows 10 FF version 79 Trying to open a local file that I use as a home page I can open it in chrome, explorer, pale moon Says access is denied … (read more)

running windows 10 FF version 79

Trying to open a local file that I use as a home page I can open it in chrome, explorer, pale moon

Says access is denied

Asked by bamache93 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Show/Hide Remore content button

I accidentally clicked the x to remove the Show/Hide remote content button and cannot find the setting to get it back. How do I do this? Firefox for windows, Ver 79.0, 64… (read more)

I accidentally clicked the x to remove the Show/Hide remote content button and cannot find the setting to get it back. How do I do this?

Firefox for windows, Ver 79.0, 64 bit

Asked by artcorey 1 year ago

Last reply by la3amon 1 year ago

  • Archived

More on data collection

A while ago I asked a question about data collection (telemetry). It was referenced to what chrome was doing, but what I found disturbed me. When you turn off telemetry, … (read more)

A while ago I asked a question about data collection (telemetry). It was referenced to what chrome was doing, but what I found disturbed me. When you turn off telemetry, Firefox still collects this data and archives it. The answer was to alter a preference to fix it.

Well now I have done that thanks to contributors cor-el & RobertJ.

So now my expectation is that Firefox does not collect Telemetry data at all. It does not send it to Firefox. It does not store or archive it locally.

Good.

I got a popup with recommendations for extensions features. There is an option to turn both off.

But how does it know what recommendations to make and how often? Well you see Firefox collects data about this. Where I have been and the sorts of data my browser has encountered.

I have specifically told Firefox not to collect Telemetry data. I had to tell Firefox not to archive it.

I have now told Firefox not to make recommendations.

SO.....

HOW DO I STOP FIREFOX COLLECTING THIS DATA IN THE FIRST PLACE?

I shouldn't have to. Shouldn't Firefox stop collecting data either remotely or locally if I turned off these recommendations?

I love Firefox but this sort of back door, sneaking is starting to turn me off.

I expect it from Google or Microsoft, given their absolute lack of integrity, not from Firefox.

Asked by bernie4 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

How or where I can see if I already have Enhanced Tracking Protection 2.0?

Dear all, how can I tell whether my version of Firefox already has received the shipment of Enhanced Tracking Protection 2.0? Is there any notation somewhere? (I searched… (read more)

Dear all,

how can I tell whether my version of Firefox already has received the shipment of Enhanced Tracking Protection 2.0? Is there any notation somewhere? (I searched for it, but did not find anything, neither in the ETP settings or in the Protections Dashboard, nor in about:config.)

Please advice how to find out. Thank you!

Asked by Patrick Weiden 1 year ago

Last reply by Enigma 1 year ago

  • Archived

bij opstarten van onze website www.kelderscomfortschoenen.nl in prive-venster Firefox krijg ik steeds foutmelding: oops er ging iets mis ga naar homepage, chache en geschiedenis worden steeds gewist bij afsluiten firefox

bij opstarten van onze website www.kelderscomfortschoenen.nl in prive-venster Firefox krijg ik steeds foutmelding: oops er ging iets mis ga naar homepage, chache en gesch… (read more)

bij opstarten van onze website www.kelderscomfortschoenen.nl in prive-venster Firefox krijg ik steeds foutmelding: oops er ging iets mis ga naar homepage, chache en geschiedenis worden steeds gewist bij afsluiten firefox

Asked by info3095 1 year ago

Last reply by Enigma 1 year ago