Firefox Support Forum

My Firefox crashes frequently with iOS 10.15.5, the newest iOS. This happens especially after a period of rest when I am not using my mac. Performing a Force Quit often helps, for a while, but sometime I have to reboot because Firefox is not responding. In fact, a regular Restart sometimes doesn't even work, and I have to press the off/on button. Yesterday I deleted Firefox and reinstalled it. No change in problem.

Is anyone else experiencing these problems.

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps which allow them to administer the computer and devices.

They have maliciously targeted my business and sabotaged a lot of my apps so that they will not work. Going to the "Authorities" is a waste of time. so I will not discuss this.

I need help in tracing the street trash thugs who continue to access my computer, place malicious malware and worms on my computer so that it will not function at his required level, and replacing bonafide adds with fake apps so that they can control and conduct surveillance on all of my Apple Devices.

I have reported this problem to Apple and they are worthless. Not enough training, and the service is inferior.

I need upper level technical support to identify how they are manipulating my browsers so that they provide absolutely no security.

Malwarebytes is manipulated, Avast as well, and they have downloaded an app that allow them to share my screen and collect all of my passwords as they are individually entered.

Hello,

Firefox is experiencing constant crashes and making my computer fan work hard.

I have a lot of windows and tabs open. My computer has a 2TB SSD and 64GB of memory.

The following are the most recent crash reports:

Submitted Crash Reports Report ID Date Submitted bp-07dd4c2b-c62d-427f-9fd1-29a1f0200805 8/4/20, 5:32 PM View bp-1ba264c3-12a3-4e98-b6a6-c23c00200805 8/4/20, 5:32 PM View bp-7d333e71-1859-4c9b-9d16-f00f20200805 8/4/20, 5:32 PM View bp-e8be1074-865b-4199-8807-7a2d20200805 8/4/20, 5:32 PM View bp-5914ba93-a3ba-4b71-9b98-342460200805 8/4/20, 5:32 PM View bp-2e9cb29f-36f4-4435-85d4-e427e0200803 8/3/20, 8:42 AM View bp-670076a6-d796-4b47-9e3d-41ed70200731 7/30/20, 5:33 PM View bp-574d2207-c973-4702-82f2-0a95f0200725 7/25/20, 12:44 PM View bp-dca417d2-036b-432d-8cea-05c020200723 7/23/20, 8:27 AM View

Thank you in advance for your assistance.

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!

MacOS Catalina.

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoever and no downloaded file in /Downloads.

Its been happening for a bout 2-3 weeks now I think and is beginning to worry me.

Thanks

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once it is sent, only the image's filename is displayed within my email--the recipient is able to view the image as normal on their end. This image issue has not affected image searches or anything other than in Gmail using Firefox--I can see the images when using Google Chrome and Safari. Any advice or help is greatly appreciated!

Mac Catalina 10.15.7 Firefox version 81.0 64-bit No Extensions Add ons

  OpenH-264 Video Codec provided by Cisco Systems, Inc.
  Shockwave Flash (32.0 r0)
  Widevine Content Decryption Module provided by Google Inc.

Please tell me why Firefox Keeps Crashing. Sometimes its the Tabs and sometimes the entire Browser.

Crash Report ID below bp-7e6f880e-eb7b-4675-8b03-ddddd0201016

With Firefox 89.0.2 (64 bit) on macOS i can't play HD videos, they go on very low quality. There wasn't problems some version ago, but i can't say since. I have no issues with YouTube and Prime Video works well in Safari. Widevine version is 4.10.2209.1, and the plugin and the plugins auto-update are both enabled.

• I tried to clear all cookies/cache/data without any luck.
• Tried Troubleshoot mode, same issue
• I tried also to change DNS to google dns, i was using AdGuard dns, but not even this resolve the issue unfortunately.
• I tried also a second instance on Firefox on macOS, without extensions and default settings, but the issue still persists.
• Tried latest nightly, disbaled all privacy block/settings, all permitted, but no luck again.

On the console of the nighlty build i see some errors, in the gdrive link i made a short video. video link

Several websites I use frequently, including Facebook, the Macquarie Dictionary and even Mozilla's own support website, don't work properly with the new version of Firefox. I even had to use Google Chrome to access this support page, as I couldn't get past the login page using Firefox. When I first opened the new version, Firefox told me that I had to enable cookies for it to work. I went to Preferences and checked that cookies were definitely enabled. I quit and restarted both Firefox and the entire computer, checked that cookies were still enabled and it still doesn't work. Why is this happening? I don't want to change my default browser permanently, but I need it to work for me. Can anyone help?

Hey,

every single site looks different after update 91. Strange and impractical. Layout, surface, colours, font size. It's very annoying. I already uninstalled Mozilla, but after reinstalling it, the problem was there again. I tried to follow, as far as I could understand it, some tipps from MozillaZine Knowledge Base. To no avail. What can I do to solve this problem? I can't use Firefox like this anymore. I'm writing this via Chrome.

Thanks! Susanne

Hi all, due to the sometimes quite rude tone in the german forum, I dare to ask my question here: Since the last update to FF 95.x a few weeks ago, I have this strange behaviour with some fonts, as e.g. Manrope, Lato and others (mostly from Google). Parts of the types are white (refer to the screenshot). I'm using Mac OS 10.15.17. Is this a known issue - and is there a remedy? Thanks so much, Martin

Hello, wondering if anyone else can replicate this problem or knows a solution, as its quite alarming that opening a web page should cause the whole system to immediately shut down.

The web page (tbf, advert heavy clickbait nonsense) concerned is:

https://www.lep.co.uk/health/coronavirus/dont-be-a-dick-warns-lancashire-county-council-as-controversial-new-poster-targets-unmasked-shoppers-3498413

Opening in troubleshoot mode seems ok, opening in Safari seems ok, but normal Firefox results in the shut down as page is loading.

Brief info:

Mac Mini M1 2020, 16GB running Monterey 12.0.1

Name Firefox Version 95.0.2 Build ID 20211218203254

Mac error report:

panic(cpu 0 caller 0xfffffe0028b0d614): Too many alloc retries: 502, table:0xfffffe002c567560, type:1, nelem:1 @ltable.c:489 Debugger message: panic Memory ID: 0x6 OS release type: User OS version: 21A559 Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101

When I use firefox, it gets slower and slower over time to the point where it's a chore just to type. And this is on a recent MacBook pro. Everything else is fast. But Firefox gets unusable. The UI should not be a bottleneck like this.

Retarting speeds it up for a while, but then it gets slow again in a few hours.

Is there some kind of profiling I can run that I can use for filing a bug report?