Showing questions tagged: Show all questions
  • Archived

after update all my bookmarks have gone

after installing latest upgrade all of my bookmarks have gone. When going to restore bookmarks error message unable to process backup appears. why give an update that del… (read more)

after installing latest upgrade all of my bookmarks have gone. When going to restore bookmarks error message unable to process backup appears. why give an update that deletes all bookmarks without informing the user, if I had have known this i would not have upgraded. How do I get years of saved bookmarks back?

Asked by 355andy 3 years ago

Last reply by Scribe 3 years ago

  • Archived

Firefox is not saving updated passwords

Several months ago, Firefox stopped saving updated passwords. For instance, I have changed my Amazon password. Every time I go to Amazon it displays my old password (I ca… (read more)

Several months ago, Firefox stopped saving updated passwords. For instance, I have changed my Amazon password. Every time I go to Amazon it displays my old password (I can tell by the length), and after I manually enter the new password it asks if I want to update the saved password. I click yes but each time I go back it is still the same old password that is stored. This happens on many sites, not just Amazon.

Asked by Mitch 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox deleted everything

Yesterday was fine and switched off. This morning took a long time to load, everything looked normal, Thunderbird works fine, then open Firefox, just the basic start page… (read more)

Yesterday was fine and switched off. This morning took a long time to load, everything looked normal, Thunderbird works fine, then open Firefox, just the basic start page, all bookmarks, addons and history gone. The Profile is dated today and seems empty of data.

Did Firefox do an automatic update? and how can I get back all my data?

Regards Drachsi

PS. also had to re-register as my Mozzila login details don't work any more.

Asked by NewDrachsi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Browsing history gone after last Firefox update - how to restore?

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is w… (read more)

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is way more important to me)?

Asked by ebishirl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Tabs on Firefox crashes whenever I have HTML5 running in the background

After I've updated the Firefox browser to 50.0, I started having issues browsing multiple tabs. Whenever I have a tab that runs HTML5 (Youtube video or Twitch stream), an… (read more)

After I've updated the Firefox browser to 50.0, I started having issues browsing multiple tabs. Whenever I have a tab that runs HTML5 (Youtube video or Twitch stream), and I'm on other tabs browsing, there is a high chance that my tabs crashes.

It doesn't happen in Safe mode, but even after I've manually disabled the few addons I have, it still crashes (I have no theme to my browser).

https://crash-stats.mozilla.com/report/index/17185f37-b4aa-4b57-8b4b-5f1752161129

Asked by KalKent 3 years ago

Last reply by philipp 3 years ago

  • Archived

some videos will not run in firefox while others run just fine. any suggestions?

When I open a tab that has a video some will run while others will not. I've tried refreshing Firefox and checking and activating add-ons but no luck. Any suggestions? … (read more)

When I open a tab that has a video some will run while others will not. I've tried refreshing Firefox and checking and activating add-ons but no luck. Any suggestions?

Asked by PRS703 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Loss of focus

I used to have to click on a message every now and then to establish focus before paging keys would work. Since the latest revision or two of Firefox I have to establish… (read more)

I used to have to click on a message every now and then to establish focus before paging keys would work. Since the latest revision or two of Firefox I have to establish focus on EVERY page before paging keys work. Please fix the Focus problelm.

Asked by robmm76 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox downloads via a shortcut on our intranet page an excel file in stead of opening it straight away.

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then o… (read more)

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then opens in excel. If I refresh firefox, the problem is solved but after one session, the problem occurs again. Other times, it last for a week or serveral weeks and then occurs again. Some pc's have this problem, others don't. All have the latest updates of firefox / windows... There's no logic explanation, it occors with windows 7 - 10 thanks in advance...

Asked by fre3k 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox browsing

Firefox screens goes black while browsing. Have Windows 10 and the new version of Firefox 50.0.1. The other programs I can view, so it is not my monitor. How do I fix?… (read more)

Firefox screens goes black while browsing. Have Windows 10 and the new version of Firefox 50.0.1. The other programs I can view, so it is not my monitor. How do I fix? This just started within a week.

Asked by mahttley 3 years ago

Last reply by James 3 years ago

  • Archived

Keyboard stops working when Firefox is running

Hello. I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorite… (read more)

Hello.

I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorites from Internet Explorer.

I am using a Windows 10 Professional HP Envy laptop. I have a full-sized USB keyboard. Using Kaspersky Internet Security.

The problem I am having is that when Firefox is running, periodically my keyboard stops working on OTHER applications that are running.

How I recreate this is:

1. Restart Windows.

2. Launch an application. For example, in my scenario, it is any of a Remote Desktop session, Microsoft Word, Microsoft Outlook, and/or Skype.

All is working fine, keyboard-wise. And has always worked fine as far as I know. This includes the USB keyboard and the laptop keyboard.

3. Launch Firefox and visit, say, this page or GMail or any site really.

After a period of time, minutes or even up to an hour, suddenly any typing I perform in, say my Remote Desktop or in Word will just stop. For example, I type "the" and "the" doesn't enter in to Word or Remote Desktop or any other application that is running. All applications just stop accepting keyboard input. Any keys - letter or numbers or number pad numbers just don't register.

It will remain this way until the moment I close Firefox. The moment I do, all applications begin responding to keyboard input.

If I redo this scenario, it will occur again minutes or even an hour later.

Things I tried but didn't resolve this. I restarted my laptop before each attempt.

1. Searching here. 2. Reinstalling Firefox. 3. A new keyboard. 4. Use the laptop keyboard. 5. Visiting ONLY ONE page to see if it could be magically related to a specific web page, say GMail or a news site. 6. Searching the internet for "firefox keyboard stops working" which does have related hits with the most current that I've found being 2009. None of the things I found there or here seem to have helped.

The only thing that DID work was not using Firefox.

If I don't run Firefox the problem does not appear. The longest I've gone between restarts is 36 hours so I can't say "never", only that the problem hasn't appeared. I sometimes hibernate or sleep in those gaps. If I run Firefox, the problem will appear within one hour, which is what leads me to think the problem is somehow Firefox related.

Any ideas?

Thank you in advance!

Robert

Asked by RSloan 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

"Invisible" text only shows when highlighting. Only ocurs on 49.0 and higher.

My routers web configuration page doesn't show certain text in Firefox, but displays fine in both IE and Chrome. Images attached showing an example of Firefox 50 with the… (read more)

My routers web configuration page doesn't show certain text in Firefox, but displays fine in both IE and Chrome. Images attached showing an example of Firefox 50 with the "invisible" text, Firefox 50 with the "invisible" text highlighted, and IE 11 with it displaying correctly. I have already tried a completely clean install of both Firefox 50 x86 & x64 with no additional add-ons or extensions installed.

EDIT: The issue only exists on Firefox 49.0 and above. I tried 40.0 through 48.0.2 and the site displays fine. Tried 49.0 through 53.0a1 and the bug is present.

Asked by D34DL1N3R 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Slow Start with Firefox 50.1.0 update

Ever since the Dec 16th upgrade to 50.1.0 - FIrefox start up times went from about 5 seconds or over 20 Seconds - very frustrating. Find myself opening multiple Firefox i… (read more)

Ever since the Dec 16th upgrade to 50.1.0 - FIrefox start up times went from about 5 seconds or over 20 Seconds - very frustrating. Find myself opening multiple Firefox images while waiting for the first click to open Firefox.

Running on Windows 10 Home version

Can I revert to Firefox 50.0.2 ????

Asked by lesjef696 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox uninstalled & reinstalled itself without my consent

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen a… (read more)

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

Asked by Stacy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After being forced to upgrade Firefox to version 69 it has been blocked?!

Hi All, Can someone help please on the issue I am having?? After I updated to newest version of Firefox 69 it has been blocked automatically by something? As it is not o… (read more)

Hi All,

Can someone help please on the issue I am having?? After I updated to newest version of Firefox 69 it has been blocked automatically by something? As it is not opening any website :/ I disable AVG Network Security for all and also windows FW seems to be disable and still not working?! I also lost all my website browsing tabs, and cant import them successfully into newest Firefox?! I don't know what changes have been done to this firefox but apparently it is the worst changes they have been done, since its not working automatically. I wasted 2h going around this and still not working! WHen I use version 50 is working fine but now can't import any bookmarks?

Asked by pawdzik 10 months ago

Last reply by smihiran98 9 months ago

  • Archived

Crashing keeps happening but there is nowhere I can send report.

I haven't been able to play any video for over a month now as it keeps crashing and there is nowhere I can send reports as there is a phrase that stated' No report is ava… (read more)

I haven't been able to play any video for over a month now as it keeps crashing and there is nowhere I can send reports as there is a phrase that stated' No report is available' ??? i am now using Window or Google Chrome to view videos.

Asked by jkytam 3 years ago

Last reply by cor-el 3 years ago

  • Archived

"Firefox is installing components needed to play audio or video..."

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49. When going to Netflix I get the message "Firefox is installi… (read more)

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49.

When going to Netflix I get the message

"Firefox is installing components needed to play audio or video..."

but never completes. If I try to run a netflix video my pc crashes, won't reboot until I do a power off.

The desired videos play on Netflix in IE fine.

I have NO antivirus running, FF is set to auto update.

Any ideas ?

Asked by sparky772 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then o… (read more)

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123

Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing.

Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution.

Thanks,

Prasad Katta

Asked by prasad.katta 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Can I use my profile from a Windows machine on an Ubunto 16.04 LTS machine

I have three Windows machines and one Linux Ubuntu 16.04 LTS machine, which by the way runs W7 inside on an emulator. Is it possible to use the profile from my main compu… (read more)

I have three Windows machines and one Linux Ubuntu 16.04 LTS machine, which by the way runs W7 inside on an emulator. Is it possible to use the profile from my main computer in Ubuntu machine? I assume I can use it in the emulated W7 on that machine, it is W7. Thanks, Fred

Asked by Fred 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Whever my upload is in progress i get this error

Whenever my upload is in progress i get this error (See attached image). Then automatically it starts uploading from the beginning. So kindly help me with this ASAP.. Pre… (read more)

Whenever my upload is in progress i get this error (See attached image). Then automatically it starts uploading from the beginning. So kindly help me with this ASAP.. Previously i was using Windows XP and now i am using Windows 7 Ultimate so is that the problem ? Please reply.. Thank you..

Asked by kasim4u 3 years ago

Last reply by cor-el 3 years ago

  • Archived

mozilla maintenance using up my data allowance

I have used up all of my data allowance, 18g on Excede. It cost me $80 everything was used up in one day. I have been searching for the culprit and narrowed it to this … (read more)

I have used up all of my data allowance, 18g on Excede. It cost me $80 everything was used up in one day. I have been searching for the culprit and narrowed it to this program. Please advise me on the properties and why this program did this without my permission. I am very angry about this. I have been a loyal Mozilla user for 10 years.

John

Asked by shear280 3 years ago

Last reply by the-edmeister 3 years ago