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Firefox does not respond when I click on any links on any webpage. Clear the history trick only fix the issue temporarily.

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This… (read more)

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This happens like every 15-30 minutes and is very annoying that I have to keep clear off the history.

Asked by purav81 2 days ago

Last reply by FredMcD 17 hours ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 1 week ago

Last reply by Seburo 18 hours ago

Videos freezing, Pages taking forever to open, what's up?

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or… (read more)

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or have to be refreshed a couple times, to finally get it to load. And videos constantly freezing up, despite lots of free RAM, and a very high-speed internet connection. I assumed whatever was causing this would've been addressed in the last update, or two, but no, it's only getting worse.

Asked by StevenCee 1 week ago

Last reply by FredMcD 1 day ago

Firefox 92.0.2 keeps crashing since upgrade.

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years. Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 6… (read more)

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years.

Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 630] (0x3e91)

I have updated the Intel Drivers from Intel.

Here are the last 5 crashes.

bp-4fb2010a-ff3c-4046-80ce-3ba000210804 8/3/2021, 9:43 PM View bp-c55f0c55-730e-4767-9cbd-b6def0210804 8/3/2021, 9:43 PM View bp-ec4f4c9b-2b58-4450-9b41-af5a70210804 8/3/2021, 9:43 PM View bp-391d7abf-68dc-497c-9762-6cfed0210804 8/3/2021, 9:43 PM View bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 8/3/2021, 9:43 PM View

Asked by sotackd 2 days ago

Last reply by FredMcD 1 day ago

FF no longer access to Belgian EID official websites (version 90.0.2)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the proble… (read more)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Asked by 3d3 6 days ago

Last reply by FredMcD 1 day ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 2 weeks ago

Last reply by TyDraniu 2 days ago

An error occurred: SSL_ERROR_PROTOCOL_VERSION_ALERT

When I am trying to search something on a search bar, it won't let me to do that using google search engine. When I am opening the network tab I can see An error occurred… (read more)

When I am trying to search something on a search bar, it won't let me to do that using google search engine. When I am opening the network tab I can see An error occurred: SSL_ERROR_PROTOCOL_VERSION_ALERT error message.

Then I tried to change these settings https://support.mozilla.org/en-US/questions/1222439 but won't help.

Asked by KVM 3 days ago

Last reply by FredMcD 3 days ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 3 days ago

Slow and unusable due to recent update screwing up hat was working OK

The recent update by Microsoft and Firefox totally screwed up my computer. It is so slow to respond with constant iterations of "Program Not responding" that it is comple… (read more)

The recent update by Microsoft and Firefox totally screwed up my computer. It is so slow to respond with constant iterations of "Program Not responding" that it is completely unusable in most cases. It crashed Thunderbird and I lost many years of data and email that is completely unretrievable. I do not want EDGE or anything to do with it, but Microsoft has made plain their intent to force it on me by making nothing work . Is there a fix without going yo Linux?

Asked by willisjcus 1 week ago

Last reply by FredMcD 1 week ago

Firefox very slow starting up and one more issue...

I had tried everything. I have deactivated all FOUR of my plugins and started up Firefox again. I have uninstalled and reinstalled a fresh copy. I installed Firefox on an… (read more)

I had tried everything. I have deactivated all FOUR of my plugins and started up Firefox again. I have uninstalled and reinstalled a fresh copy. I installed Firefox on an SSD even and it is still painfully slow. I have the same plugins and such on Chrome and that one opens up immediately. So I have been using Chrome a lot more lately because Firefox is opening slowly these days. Takes 15-20 seconds for Firefox to open every single time. I have deactivated each plugin one by one to see if they were causing the issue and sure enough, all of them were clean. Firefox still opens slowly.

On an unrelated note, I have been using Chrome a lot more lately also because some things on a webpage don't work on Firefox. I can't explain it. Like on the hickory farms website, I click on the Add To Cart button and it looks like it is being pressed, but nothing is added to the cart. This type of thing happens across the internet on many different sites. When I go to Chrome, everything works as it ought to. I have my settings set to Standard in Privacy and Security. I don't know where else I have to check and change things to get those buttons and other links and such to work.

Asked by Dyrelogan 2 months ago

Last reply by fidservant 4 days ago

Fonts on certain sites are odd

Certain websites font's have gone weird in Firefox, it's not reproducable on other computers just my own. I have looked through this community and run through: Set gfx… (read more)

Certain websites font's have gone weird in Firefox, it's not reproducable on other computers just my own.

I have looked through this community and run through:

   Set gfx.canvas.azure.backends & gfx.content.azure.backends to direct2d1.1,skia,cairo
   Set gfx.font_rendering.cleartype_params.rendering_mode to 0
   Set gfx.downloadable_fonts.otl_validation to true
   Disabled hardware acceleration

Firefox Version is: 90.0.2 64-bit Windows 10 21H1 All drivers are up to date

Attached are screenshots from Chrome (what the website is meant to look like) & Firefox - I prefer Firefox over Chrome so I would rather not move.

Asked by kris0089 6 days ago

Last reply by cor-el 4 days ago

How do I remove FreeTestNow from my PC without buying a phony antivirus program?

Tell me how to remove FreeTestNow from my PC. Mozilla Firefox: Click the Menu button (three bars) on the right upper corner of the screen Select "Options" and clic… (read more)

Tell me how to remove FreeTestNow from my PC.

Mozilla Firefox:

   Click the Menu button (three bars) on the right upper corner of the screen
   Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
   Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
   In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"

I see no """Options""" when I click the Menu button so I can't remove FreeTestNow from my PC (Catch - 22?)

So how do I get to """Options""", then scroll down to the "Permissions" section?

Thank you for your help.

David Sicks

Asked by franklin_6 5 days ago

Last reply by FredMcD 5 days ago

poshukach

good day. two days ago I was infected by poshukach probably when downloading Opera browser or a torrente file. So, whenever I initiate firefox I am redirected to poshukac… (read more)

good day. two days ago I was infected by poshukach probably when downloading Opera browser or a torrente file. So, whenever I initiate firefox I am redirected to poshukach browser instead. Question is: how can I get rid of poshukach? Thanks a lot

Asked by mail1133 6 days ago

Last reply by JP 6 days ago

Google play store green install button doesn't work on firefox

When I am on a google play store app page, the green download button doesn't work. What happens: 1. Click the green button 2. The round google processing-icon appears on … (read more)

When I am on a google play store app page, the green download button doesn't work.

What happens: 1. Click the green button 2. The round google processing-icon appears on the page briefly 3. Nothing happens, page does not render a pop-up stating the app will be installed on my device

What I tried:

  • Turn off ublock: problem persits
  • Disable all add-ons: problem persits
  • A clean portable version: problem persits
  • Tried on a clean portable google chrome install: everything works (app get's installed)

Problem started 4 or 5 days ago...

I am running Firefox portable 64bit on windows 10. I can just install from the android playstore app, but I need it to work on my desktop like it has always worked.

I someone could help, I'd really appreciate this.

Thanks.

Asked by ron_r 1 week ago

Last reply by FredMcD 1 week ago

new https "trusted partner" redirect opt out

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window. This has resulte… (read more)

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window.

This has resulted in slowing down an already too slow event in Firefox. This is why users are going to chrome.

It's a great idea as an option. Not a great idea to force it on users.

Thanks for your help,

Asked by BertD FireFox 1 week ago

Last reply by jscher2000 1 week ago