Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox is terribly slow after latest update. Nothing fixes this!

Trying to submit a trouble ticket on the slowness of Firefox since the last update. It's so bad I'm thinking of switching to another browser! I've re-set the browser, re-… (read more)

Trying to submit a trouble ticket on the slowness of Firefox since the last update. It's so bad I'm thinking of switching to another browser! I've re-set the browser, re-started the laptop and Firefox is STILL slow. There doesn't seem to be a way to contact support directly. This is terrible.

Asked by ballyglas 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

How can I fix scrolling which is erratic at best with the latest upgrade??

Scrolling in the latest update (version 57) is very erratic. When the mouse wheel is moved, sometimes the window scrolls and sometimes there is a significant delay befo… (read more)

Scrolling in the latest update (version 57) is very erratic. When the mouse wheel is moved, sometimes the window scrolls and sometimes there is a significant delay before the scroll begins. it is very frustrating . Also, typing has the same type of erratic behavior. I restored the previous version and in spite of changing updates to not be automatic Firefox still updated. I'm very unhappy with this latest update; does anyone have any suggestions?

Asked by Bulldog248 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Opening new tab causes intense lag

Ever since I updated to Firefox 57, opening a new tab has caused my entire desktop to lag out, stopping me from all navigation and freezing Firefox for 5-30 seconds. This… (read more)

Ever since I updated to Firefox 57, opening a new tab has caused my entire desktop to lag out, stopping me from all navigation and freezing Firefox for 5-30 seconds. This doesn't happen when I'm opening one of my bookmarks in a new tab, or even any link with content on it - it's exclusively when I open a new blank tab. I've tried disabling all of the content on the new tab page, but the problem still persists. As it is now, I've started opening a new Facebook tab before doing what I want because it's quicker and less destructive!

I'm running an i7 with 16Gb of RAM, so my computer isn't the problem - indeed, I didn't have this problem with the previous version of Firefox either. I've tried refreshing the install but the problem persists. Any ideas?

Asked by exoshelter 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

With the latest version of firefox, I now get a 1 to 2 second delay when I hover the mouse. Why? hover the mouse

Ever since I upgraded my Firefox browser to the latest version (57), anytime I hover my mouse pointer or I type anything (like this message for instance) I get between 2 … (read more)

Ever since I upgraded my Firefox browser to the latest version (57), anytime I hover my mouse pointer or I type anything (like this message for instance) I get between 2 and 5 seconds of delay (sometimes longer) before my computer takes the requested/desired action. Very annoying! I am presently operating with Windows 10... Thank you Bob O'Connor

Asked by boboconnor99 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Version 57.0 (64 bit) very slow in response to keyboard and tabs

Since updating to latest version of Firefox, long time lag between pressing keystrokes and characters appearing on screen. Also opening tabs, switching tabs and scrolling… (read more)

Since updating to latest version of Firefox, long time lag between pressing keystrokes and characters appearing on screen. Also opening tabs, switching tabs and scrolling with mouse very slow. Chrome browser still works normally

Asked by Dixilick 3 years ago

Answered by Dixilick 3 years ago

  • Solved
  • Archived

Firefox 57 hangs up

Having an issue with the new Firefox Quantum version 57.0. Firefox hangs and while scolling lags. I have reset my settings and disabled all addons as well as a complete u… (read more)

Having an issue with the new Firefox Quantum version 57.0. Firefox hangs and while scolling lags. I have reset my settings and disabled all addons as well as a complete uninstall and reinstall but the problems persist. I have zero issues with firefox 56. I am running an Intel core i7 8700k with a geforce 1070 graphics card,

Asked by sanitarium16 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Why does Firefox Quantum: a) run appallingly slow b) freeze up

I have just installed Firefox 57 (Quantum) 64 bit on my PC and my Laptop (both Windows 10 (1709)). On both my machines, Quantum displays pages appallingly slowly and ofte… (read more)

I have just installed Firefox 57 (Quantum) 64 bit on my PC and my Laptop (both Windows 10 (1709)).

On both my machines, Quantum displays pages appallingly slowly and often freezes, when no tabs or the settings menu can be selected and nothing else produces a response.

I cannot believe that this software has been properly tested on users' machines at their homes - its deficiencies would have been blindingly obvious. Their is clearly a huge problem here.

I was so looking forward to returning to Firefox but it is a complete disaster.

Please find a fix soon or I will have to uninstall Firefox, maybe permanently. It is useless to me in its present state.

Mike

Asked by DionysusMike 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Version 57 pausing for long periods of time

Firefox becomes unresponsive for long periods of time since installing version 57. Frequency reduces if I start without addons. Anyone having similar problem? Timed one … (read more)

Firefox becomes unresponsive for long periods of time since installing version 57. Frequency reduces if I start without addons. Anyone having similar problem? Timed one lockup and it lasted five minutes and then Firefox worked again. Have not had this problem on version 56.

Asked by CFB3 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

new ui is slow and hangs

After the update yesterday to Firefox Quantum, I can no longer use Firefox on my desktop. It is slow, it hangs and then freezes. I've tried everything in the troubleshoot… (read more)

After the update yesterday to Firefox Quantum, I can no longer use Firefox on my desktop. It is slow, it hangs and then freezes. I've tried everything in the troubleshooting section (profiles, drivers, refresh, fresh install, everything.) I am posting this message from...gasp...Microsoft Edge. I really hope there is someone who can help me, I really don't want to have to leave Firefox!

Asked by TwinsMomVA 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

why is the new Firefox slow?

I would like the "old Coke" back. I upgraded Firefox on both of my computers and now it is slow. Just typing this is taking longer than it should. I'm typing along and i… (read more)

I would like the "old Coke" back.

I upgraded Firefox on both of my computers and now it is slow. Just typing this is taking longer than it should. I'm typing along and it falls behind at least 3-4 words before it catches up. Changing pages on a website is very slow. I found the suggestion to 'refresh', did that and no difference. Firefox was my favorite and go to browser. I'd like to add some images but I can't capture how slow it is typing this or trying to navigate thru some of my favorite sites. Trying to check my email on Buckeye Express.com took so long, as it took so much longer to load each email and then waiting to save it or trash it. Navigating your own support pages is frustrating waiting for it to change pages.

I want the 'old Coke' back.

Asked by steve5664 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

57.0 does not work with Intel HD Graphics 4000

Symptoms: Very slow with very frequent freezing of Firefox 57.0 for up to 20 seconds. Environment: Windows 10 Creators Fall 2017 Edition Intel HD Graphics 4000 Driver 07/… (read more)

Symptoms: Very slow with very frequent freezing of Firefox 57.0 for up to 20 seconds.

Environment: Windows 10 Creators Fall 2017 Edition Intel HD Graphics 4000 Driver 07/04/2017 10.18.10.4653 - latest available.

Fixes tried: Disable HW acceleration webgl.disabled=true Neither worked

Tried MS Driver: Uninstalled device and deleted driver. Windows installed a generic driver.

  • Firefox then worked normally.
  • Generic driver is not an acceptable solution because it does not support the size of my monitor - it is a 4:3 window on a 9:16 display.

Reinstalled latest Intel driver - problem recurred.

Asked by GeorgeJK 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox Quantum very slow

I updated to Quantum two days ago and I find it is very slow doing everything - typing in search box, scrolling, etc., even just closing the browser. I had no problems wi… (read more)

I updated to Quantum two days ago and I find it is very slow doing everything - typing in search box, scrolling, etc., even just closing the browser. I had no problems with previous version.

Asked by diegodad 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

New tab freezes Firefox 57.0 (64-bit) for 5 - 10 seconds

Firefox recently updated to a sleek new look with claims of being one of the fastest browsers out there. I was not disappointed until I started trying to use more than on… (read more)

Firefox recently updated to a sleek new look with claims of being one of the fastest browsers out there. I was not disappointed until I started trying to use more than one tab at a time.

Main problem: Opening a new tab consistently freezes Firefox Quantum for 5-10 seconds. Additional problem: Switching between open tabs and a "new tab" also freezes FF for 2-5 seconds.

Attempted solutions: - Firefox refresh - Profile reset - Disable/enable hardware acceleration - Firefox Safe Mode - Full uninstall/reinstall - Change New Tab settings to display only an empty page - Update display drivers - Install Shockwave Flash

None of these seem to have helped, and there are already a few reports about very similar issues with this latest update. Hope for a quick resolution, as FF was always my go-to browser.

Specs: OS: Windows 10 Home 64bit CPU: Intel i7-7500U MEM: 8GB RAM GFX: Nvidia GTX950

Asked by jhondoe 3 years ago

Answered by jhondoe 3 years ago

  • Solved
  • Archived

Touchscreen functionality on surface pro 4 is now terrible in Quantum, but was great in previous version.

I had been using regular firefox, and with the add-ons I had for saving photos and movies, my browsing experience was basically perfect on my Surface Pro 4. Now Quantum c… (read more)

I had been using regular firefox, and with the add-ons I had for saving photos and movies, my browsing experience was basically perfect on my Surface Pro 4. Now Quantum comes and the touchscreen is terrible to use. It seems to randomly be interacting with the sites, it will click things when I do not mean to click them, and holding to use the context menu barely works. Everything used to be usable with a finger, but I frequently find myself having to use the stylus to even get it to recognize input at all.

There does not seem to be any way that I see to calibrate this to make it better.

Asked by soroban925 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

The new Firefox is very, very slow and crashes.

Hi, Last night when I turned on my laptop, Firefox automatically updated itself. Immediately, it was very, very slow, then stalled, and crashed. I reopened it a couple mo… (read more)

Hi,

Last night when I turned on my laptop, Firefox automatically updated itself. Immediately, it was very, very slow, then stalled, and crashed. I reopened it a couple more times, but still the same. At one point, it locked up my computer. I restarted it with add-ons disabled, but that didn't help. I've also refreshed it, and that too didn't work. I've used Firefox for many years and have never had a problem like this. My OS is Windows 10 (64-bit) and the rest of the computer is working fine.

Thanks!

Asked by Scotch-Writer 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

I use windows 7, the new Firefox quantum is very glitchy. How do I fix this?

Since the change to the new Firefox, scrolling webpages is very choppy. The browser often freezes. I have had to switch to Chrome. Can I get the old Firefox back? My OS i… (read more)

Since the change to the new Firefox, scrolling webpages is very choppy. The browser often freezes. I have had to switch to Chrome. Can I get the old Firefox back? My OS is windows 7.

Asked by PSTHILL 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

New version of Mozilla Firefox too slow to be useful.

Click & wait & wait & wait. Same with keyboard page down or any attempts to move around a page or using links. Sometimes arrow down works quickly for a couple… (read more)

Click & wait & wait & wait. Same with keyboard page down or any attempts to move around a page or using links. Sometimes arrow down works quickly for a couple of clicks and then it's wait. If you click 3 times or so it scrolls quickly to the bottom of the page. Typing characters is so slow I tend to “over-type” & then wait for backspace to work. Forget trying to highlight/select anything.

I am running Windows 10 with latest update on a 64 bit machine. And have tried all of the suggested solutions including running in Safe Mode, Refresh, and uninstall/reinstall. Nothing affects the problem.

Asked by danT75 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox running incredibly slow and is unusable.

I updated to Firefox57 and the web browser in now so slow it is unusable. I have tried refreshing and it did not help at all. Neither did safe mode. I honestly don't know… (read more)

I updated to Firefox57 and the web browser in now so slow it is unusable. I have tried refreshing and it did not help at all. Neither did safe mode. I honestly don't know what else to try. It took me five minutes to type this message in Firefox. Please help thank you.

Asked by ncl1701 3 years ago

Answered by philipp 3 years ago