Firefox Support Forum

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

What happened to my "recently bookmarked" category? It has disappeared and when I save a book mark, no where to be found??? Clicking on "tags" shows empty as well.

Help me restore the generic "recently bookmarked" item again. Thank you.

Wayne in Colorado

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own account and nothing change... steal i can not delete bookmarks.

 Please help me. 

Thank you

So why can't Firefox make their bookmark system more simple? I can spend 10 minutes looking for a bookmark that I KNOW I have & end up just googling for the site.

Citibank cannot access the online account changed pass word and it keeps asking me for the new password.

Citibank says Firefox has to be restored?

Please help

Thank you Judith B. Basch

Windows auto-updated and my bookmark toolbar disappeared

I still see all of my bookmarks in the "Bookmarks" list, but none of them appear across the top of my screen, where they usually are and I can't put them back.

Despite i selected "always show" in the options of the menu toolbar, as indicated in many answers and guides, Mozilla keeps randomly to show or not to show (most of the times) my bookmarks in the top bar. The bookmarks are still there if i press on top on bookmarks in fact they appear, simply they are not anymore in the bar. I have reset several times to default from the options but it doesnt change anything. Any clue? Thank you

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I could loose all my information if I change my email but that's exactly what I need to do. I currently use gmail and have switched to Outlook. Two questions, how do I change to Outlook without loosing bookmarks, etc. and can I import my gmail accounts into Outlook. Thank you in advance. PS, I created a Recovery Key

Hi all,

I'm having a pretty frustrating issue that I've been trying to troubleshoot all morning with my bookmarks toolbar. I've made sure the toolbar is enabled, changed my theme, used multiple workaround on this forum and others, refreshed and reinstall Firefox to no avail. The only thing I noted was after my first refresh of Firefox my bookmarks toolbar was present, but when I closed firefox and reopened it again it was gone.

Thanks in advance.

Hi...

When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark onto the toolbar.

I have tried 500 billion different thing with no luck - for instance:

• Refresh
• Reset toolbars to default
• Reinstall and complete deletion of profile etc.
• Diagnostic start with extensions disabled

...and probably a few hundred other things, but the problem reappears every time.

I'm using sync, so every time I've deleted/cleared etc., I log back in to sync and it syncs back bookmarks. Everything is great until I close the browser and restart it - then the bookmar toolbar is empty and unresponsive again.

The problem appeared recently - probably within the last 1-2 weeks.

Please help. :)

Best Regards, $Øyvind

Hi! My bookmarks are not syncing across my various devices. I tried:

• Signing out and in all devices.
• Delete my account and create a new one with the same email address.

But none of this solved the problem. Thanks

Hi, I recently had to upgrade my Linux system and Firefox along with it. I am trying to find my bookmark properties or description or comment field with important information that is not kept anywhere else. I found a couple old questions that I thought might be related to this but again they are old:

https://support.mozilla.org/en-US/questions/1233031 https://support.mozilla.org/en-US/questions/1232448

So this is a new question as the others were locked. I tried doing what was listed in them to make a backup/export but looking at the html only shows the book mark and no other fields related to the them. The bookmark-notes add-on is 4 years old so I don't know if that would help me get my stored information. This is causing me lots of problems. Please advise.

Today after booting up my computer, I found that none of my bookmarks were appearing in the toolbar. They're still appearing in the bookmarks menu under "Bookmarks Toolbar," and "Bookmarks Toolbar Items" is still where it should be in the Customize screen. I also confirmed that the toolbar is still marked as "Always Show." In fact, other items (such as the main bookmark menu itself) still show up on the toolbar. It's only all my bookmarks that are missing.

I've also tried:

• Exiting and restarting Firefox
• Turning settings on and off (i.e., setting the toolbar to "Never Show" and then turning it back)
• Rebooting my computer

This problem has been reported over and over for over 3 years. Why should the solution be to turn off syncing?

In addition to preventing the problem from occurring, Firefox needs to provide a fix to eliminate duplicate bookmarks in bulk.

I want to drag a URL to a specific Bookmarks Folder I have (located in the extended bookmarks list (accessed by the double arrow at the far right) but every time I try, the extended list disappears when I try to carry the dragged URL onto it. I can't even select a bookmark in tehe extended list and drag it into a folder from there like I used to be able to do. Please help.