Showing questions tagged:

keeps saying profile was created with an older version...

Hi, My Firefox had auto updated to the newer version with AI built-in and auto-enabled, which meant the browser would crash EVERY. SINGLE. TIME. I would launch it. For pe… (read more)

Hi,

My Firefox had auto updated to the newer version with AI built-in and auto-enabled, which meant the browser would crash EVERY. SINGLE. TIME. I would launch it.

For perspective, I am running an old Lenovo Thinkcentre mini PC with an Intel i5 6th gen and 16gb of ram; its got Windows 11 installed, and always running out of memory with the simple things like browsing and word processing. This is NOT a PC or use-case that needs or warrants AI.

So, I uninstalled Firefox (149) and installed the latest version WITHOUT AI built-in (147).

I then synced my profile, and things ran fine. An hour passed, and then i kept getting an error, saying my profile was created with whatever and I need to create a new profile.

So, I created a new profile and synced, again, and I got the error, AGAIN...

I'm about to boycott Firefox on all the devices I control, and opt for an older version of Opera or something more obscure, so that I don't have to deal with this nonsense.

Open 2 2 81

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message. I have another PC with the same Firefox browser homepage and do not hav… (read more)

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message.

I have another PC with the same Firefox browser homepage and do not have the problem.

Help or suggestions appreciated. TU for reading.

Open 4 1 27

Everytime Firefox has an update, I have to reinstall your appk, which I need because of my vision impairment.

i rely on your Read Aloud app to read items on the internet and it is difficult for me to reinstall it when it disappears. Can you send me a link to reinstall to make it … (read more)

i rely on your Read Aloud app to read items on the internet and it is difficult for me to reinstall it when it disappears. Can you send me a link to reinstall to make it easier?

Open 1

YouTube videos are consistently choppy when I watch them in Firefox.”

“Whenever I play YouTube videos in Firefox, the playback stutters and becomes choppy. This happens even at lower resolutions (e.g., 480p). I’ve tested on Chrome and Edge,… (read more)

“Whenever I play YouTube videos in Firefox, the playback stutters and becomes choppy. This happens even at lower resolutions (e.g., 480p). I’ve tested on Chrome and Edge, and the videos play smoothly there. I’m using Firefox version [insert version number] on [insert operating system]. I’ve already tried clearing cache, disabling extensions, and updating drivers, but the issue persists. Could you help me troubleshoot what else might be causing this?”

Open 1 1

Bookmars are frozen, garbled, cannot be added to or deleted

I have been with Mozilla since Netscape 1. Recently, I have been unable to add or delete a bookmark or folder. A number of previous bookmarks have lost their icons and t… (read more)

I have been with Mozilla since Netscape 1. Recently, I have been unable to add or delete a bookmark or folder. A number of previous bookmarks have lost their icons and their content. The Bookmark "Star" turns blue, indicating that it has been bookmarked. When I look for it in the designated folder it is not there. I try to edit garbled bookmark URLs by substituting the new URL - does not work. There are a number of folders for categories of bookmarks and I cannot delete them. What can be done?

Open 3

jak odzyskać wykasowany profil i dostęp do ulubionych zakładek

Przez pomyłkę usunełam swój profil, zależy mi bardzo na uzyskaniu dostępu do "ulubionych" plików ale utworzyłam w międzyczasie nowe konto i nie wiem jak powrócic do stare… (read more)

Przez pomyłkę usunełam swój profil, zależy mi bardzo na uzyskaniu dostępu do "ulubionych" plików ale utworzyłam w międzyczasie nowe konto i nie wiem jak powrócic do starego. Bardzo proszę o pomocbold text

Open 1

error message

when I try to access any website I get the same error message Secure Connection Failed An error occurred during a connection to support.mozilla.org. PR_CONNECT_RESET_ER… (read more)

when I try to access any website I get the same error message


Secure Connection Failed

An error occurred during a connection to support.mozilla.org. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Open 5

Facebook messenger's Video call and audio call not available for firefox browser.

I know I'm probably not in the right platform to be requesting a feature, but I hope you can add support for this website because I can't do video calls on facebook throu… (read more)

I know I'm probably not in the right platform to be requesting a feature, but I hope you can add support for this website because I can't do video calls on facebook through firefox and I have to use a different browser to do so. Please add this feature as soon as possible. Thanks!

Open 1