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Keep getting access denied on certain webpages

Why do I keep getting the following message when I try to go to JC Penney website? Access Denied You don't have permission to access "http://www.jcpenney.com/?" on this s… (read more)

Why do I keep getting the following message when I try to go to JC Penney website?

Access Denied You don't have permission to access "http://www.jcpenney.com/?" on this server.

Reference #18.6e3a2b17.1664552399.8bdd170

Asked by dp20141 23 hours ago

Last reply by cor-el 15 hours ago

Browser settings won't stick

My boss uses Firefox and said he is having a repeat issue with his browser. The issue is that every few weeks Firefox undoes a setting that he has and we cannot figure ou… (read more)

My boss uses Firefox and said he is having a repeat issue with his browser. The issue is that every few weeks Firefox undoes a setting that he has and we cannot figure out why. It could be when you update to a new version.


What happens is that he has file extensions for PDF and ICS files set to automatically open and instead they change to download instead. He then has to download one of each file type and manually change the setting back to auto-open. Again every 3-4 weeks this resets to download.

Asked by treneek 17 hours ago

Last reply by jscher2000 - Support Volunteer 16 hours ago

cannot open phone links in browser

i am trying to get google voice to open by clixling on numbers in webpages. i followed the directions here: https://support.google.com/voice/answer/11397414#google-voice-… (read more)

i am trying to get google voice to open by clixling on numbers in webpages. i followed the directions here: https://support.google.com/voice/answer/11397414#google-voice-is-on and here: https://support.google.com/voice/answer/11397414#one-click-dialing

but the problem is that in the Applications list in Settings there is no "tel" application type for me to set

how can i get Voice to call the numbers in webpages?

Asked by nchls.cnrd 1 day ago

Last reply by jscher2000 - Support Volunteer 23 hours ago

Throwing Error all the day

Every day while opening the browsing I am getting the below-mentioned error, tried many things like complete reinstallations, and selected default profiles, but nothing w… (read more)

Every day while opening the browsing I am getting the below-mentioned error, tried many things like complete reinstallations, and selected default profiles, but nothing worked.

Asked by amaljith.t 1 day ago

Last reply by jonzn4SUSE 1 day ago

Firefox Refusing To Open

When I first downloaded Firefox it opened normally and stayed open for around twenty seconds after which it crashed. Every subsequent attempt to open it has resulted in t… (read more)

When I first downloaded Firefox it opened normally and stayed open for around twenty seconds after which it crashed. Every subsequent attempt to open it has resulted in the outline of the program briefly flashing in the corner of my screen but otherwise nothing. It also doesn't appear in task manager. I have scoured the internet looking for solutions and have reinstalled it several times but nothing has worked. Any help would be greatly appreciated.

Asked by Jetpackrider 1 day ago

Last reply by cor-el 1 day ago

Firefox lost my primary password

After updating Firefox this morning on my main PC, I noticed that it didn't ask for my primary password. I then noticed that it wasn't filling in passwords automatically.… (read more)

After updating Firefox this morning on my main PC, I noticed that it didn't ask for my primary password.

I then noticed that it wasn't filling in passwords automatically.

My primary password has disappeared as well as my stored passwords. When I try to set a primary password it tells me that it can't change the password.

I tried creating a new profile and that didn't fix it.

I can use firefox on other devices and all the information is there. But I can't get my passwords on my primary PC.

How do I fix this?

i'm running Firefox 105.0.1 (64-bit) on a Win 11 PC.

Asked by sbalzac 2 days ago

Last reply by cor-el 1 day ago

Secure Connection Failed when connecting to National Lottery

I get this when connecting to the National Lottery. How can I permit connection? Secure Connection Failed An error occurred during a connection to www.national-lottery.c… (read more)

I get this when connecting to the National Lottery. How can I permit connection? Secure Connection Failed

An error occurred during a connection to www.national-lottery.co.uk. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Asked by Charles 2 days ago

Last reply by cor-el 1 day ago

This scaring me!

This is scaring me. Why do I have to surrender so much control to use. I keep getting a popup which says, "Take control of your person data!......Block most trackers as… (read more)

This is scaring me. Why do I have to surrender so much control to use. I keep getting a popup which says, "Take control of your person data!......Block most trackers as you browse.....Add DuckduckGo to firefox.


AND THEN it looks as if you want to take total control of my computer!

 https://support.mozilla.org/en-US/kb/permission-request-messages-firefox-extensions?as=u&utm_source=inproduct#w_access-your-data-for-all-websites

Why do you want so much control over my computer??

Please explain.

cant save passwords

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page … (read more)

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page

Asked by louie 3 days ago

Last reply by Terry 2 days ago

Firefox loops at office.com login

I cannot login to my office.com accounts with Firefox. Chrome & Edge work fine. Attempting to use Firefox will get me as far as the "Stay signed in?" prompt, then dum… (read more)

I cannot login to my office.com accounts with Firefox. Chrome & Edge work fine. Attempting to use Firefox will get me as far as the "Stay signed in?" prompt, then dump me back to the sign in screen: I have refreshed, re-installed, installed a previous version, used Revouninstaller to get rid of all traces of Firefox, deleted the Mozilla folders from the appdata folder and reinstalled + tried using a private window. No joy with anything. I believe this is the key phrase from the error message (quoted below): "client request loop"


Microsoft Sign in

Sorry, but we’re having trouble signing you in. AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor. Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Request Id: e25fd55c-5c0d-4a3e-b932-ee17a8120100 Correlation Id: a5936cb9-243a-486e-b498-d31061e6e534 Timestamp: 2022-08-28T19:07:12Z Message: AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor. Flag sign-in errors for review: Enable flagging If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.

If I try to login @ outlook.office.365.com, I get

500 Something went wrong. UmVwZWF0aW5nIHJlZGlyZWN0cyBkZXRlY3RlZC4gPEJSPjxCUj5DbGljayA8YSBo cmVmPSIvb3dhL2xvZ29mZi5vd2EiPmhlcmU8L2E+IHRvIHNpZ24gb3V0Lg== (Ba se64)

Asked by webmanager1 1 month ago

Last reply by cor-el 2 days ago

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by jscher2000 - Support Volunteer 2 days ago

How to transfer old Browsing History from Firefox to another one on another CPU?

Hi there, I have an old laptop which has FireFox installed on it with a lot of older Browsing History dated as far back as 2015 or 2016 which I've been attempting to tra… (read more)

Hi there, I have an old laptop which has FireFox installed on it with a lot of older Browsing History dated as far back as 2015 or 2016 which I've been attempting to transfer over to my newer Laptop's FireFox by synchronizing my FireFox account on both browsers. The bookmarks & tabs were synchronized between both, however, the browsing history from the older laptop doesn't transfer over to my newer laptop's Firefox.

I searched online for some troubleshooting, & discovered how to use about:config, where I found

  1. "places.history.expiration.transient_current_max_pages'" &
  2. "places.history.expiration.max_pages",

& for both I set the value to 999999. The result was the same.

I would like to inquire for assistance regarding this, if possible. Thank you!

Asked by wilson1762 3 days ago

Last reply by cor-el 3 days ago

firefox only browser not loading a site ppers certificate error

Firefox is the only browser that I cannot load a site. With firefox I get: Secure Connection Failed An error occurred during a connection to licensing.nypdonline.org. Pee… (read more)

Firefox is the only browser that I cannot load a site.

With firefox I get: Secure Connection Failed

An error occurred during a connection to licensing.nypdonline.org. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

All other browsers see the site as OK

Asked by katstuff 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Uninstall firefox not working

Hello, Uninstall for Firefox does not work. When I try to uninstall a "refresh" window opens. I do not want to refresh, just uninstall. Whatever process I try yields t… (read more)

Hello,

Uninstall for Firefox does not work. 

When I try to uninstall a "refresh" window opens.

I do not want to refresh, just uninstall.

Whatever process I try yields the same result.

Thank you Ben

Asked by benzsj 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago