Showing questions tagged: Show all questions
  • Solved

My Firefox on Mac crashed after message to quarantine Ransomware. Reinstalled v75, now working but only opens with Profile Manager using terminal command.

Out of the blue I received a message stating I was being attacked on my Mac by software that maybe Ransomware. I was asked to close and delete the files. I run Mac Os 10.… (read more)

Out of the blue I received a message stating I was being attacked on my Mac by software that maybe Ransomware. I was asked to close and delete the files.

I run Mac Os 10.14.6 and have never had any previous problems. After quarantining these files I quit Firefox and then could not open it. I therefore deleted the .app and reinstalled Firefox 75. I can only start up Firefox by using the Terminal Command window using the Profile manager. I created a new profile but cannot see my old profile within the Profile Manager. I can find the old profile under Profile's in Application Support/Users. So despite having a new default set created, I still cannot get the Firefox.app to open by clicking on it. I have now deleted the old profile and still cannot open the Firefox app from the dock or applications folder.

help please!

I could never find out why I got the message "Ransomware may be trying to access my computer", except two files have appeared in my bin; Edgar Poe Murder and Righteous Games.

Any help appreciated.

Asked by blcweb 1 month ago

Answered by blcweb 1 month ago

  • Solved

Virus in distibutive - Trojan.Inject.bcbj

Hi all For security reasons, all new FF distributions are tested. When checking the distribution kit version 68.5.0esr (exe for x86 and x64) - the antivirus software "Vir… (read more)

Hi all

For security reasons, all new FF distributions are tested. When checking the distribution kit version 68.5.0esr (exe for x86 and x64) - the antivirus software "VirusTotal" detected Trojan.Inject.bcbj. FortiSandbox also scolded the distribution on x86 - saying that it deleted the file "% programfiles (x86)% \ google \ update \ 1.3.33.17 \ googlecrachhandler.exe" - its installation is undesirable in the ESR version.

Asked by kittyfriend 3 months ago

Answered by kittyfriend 3 months ago

  • Solved

suspicious IP address

For the last several days McAfee has blocked the following IP address 52.216.241.14 as being suspicious. When I Google searched this IP address FF lit up with a red warni… (read more)

For the last several days McAfee has blocked the following IP address 52.216.241.14 as being suspicious. When I Google searched this IP address FF lit up with a red warning message. What's up with this address? Also, is there a better forum to get more information about this address? Thanks

Asked by arejfour 3 months ago

Answered by RobertJ 3 months ago

  • Solved

need to get rid of search marquis

I had this problem with Safari & Chrome but I was able to fix it. I cannot get rid of "search manager." I have looked into all the items listed that I can find but ev… (read more)

I had this problem with Safari & Chrome but I was able to fix it. I cannot get rid of "search manager." I have looked into all the items listed that I can find but every time I sign onto Firefox, I'm directed to search manager. I just open a new tab. It is NOT listed as one of the search engines. How can I get rid of it? My home page is a blank page.

Asked by sstrad53 4 months ago

Answered by FredMcD 4 months ago

  • Solved

I do a search and a black screen with white font appears with white font 18+ video for adults only click "allow" from yourbesttools.com

I do a search and a black screen with white font appears blocking me and claims you must be 18+ and I already claimed that earlier with safesearch off. I think this is a… (read more)

I do a search and a black screen with white font appears blocking me and claims you must be 18+ and I already claimed that earlier with safesearch off. I think this is a virus of some kind and wondering how to get rid of it. Have you heard of this happening? I look in Control Panel under programs to uninstall and don't find it there. What can I do?

Asked by winfred0000 4 months ago

Answered by FredMcD 4 months ago

  • Solved

I have a bogus website tab opening on only one of my computers with Firefox. I want to stop this.

On only one of my computers a "tab" is opening on its own that presents itself as being from ROGERS my ISP. I took a screen shot and captured the URL. Contacted Rogers - … (read more)

On only one of my computers a "tab" is opening on its own that presents itself as being from ROGERS my ISP. I took a screen shot and captured the URL. Contacted Rogers - It is not them - They recommeded I REMOVE FIREFOX and INSTALL CHROME. I have some computer knowledge but not an expert. I tried to get rid of this by running Norton antivirus, and FIX ME STICK antivirus and I removed and then re-installed Firefox - the bogus page keep coming back. this is the page https://ivisitorapp.top/43fee1ba2ffc1ec8587395fc843ce6c5/index.html?ip=2607%3Afea8%3A9920%3Ad8e6%3A8467%3Acf0b%3Acca0%3A8171&trackid=2020011401450327 It is NOT ROGERS

Asked by scottgary 4 months ago

Answered by FredMcD 4 months ago

  • Solved

Как удалить вирус www.windowsxlive.net ?

Virus www.windowsxlive.net once on the computer changes the home page in the browser. Cannot be removed by antivirus software. Removes the check box for opening the previ… (read more)

Virus www.windowsxlive.net once on the computer changes the home page in the browser. Cannot be removed by antivirus software. Removes the check box for opening the previous session. Does not disappear after reinstalling. This makes it impossible to work with the browser.

Asked by andy601 4 months ago

Answered by FredMcD 4 months ago

  • Solved
  • Archived

Malware?

I was browsing as normal when I navigated to a site I have been to many times and that I consider reputable (Etsy) and the browser immediately went to a screen that said … (read more)

I was browsing as normal when I navigated to a site I have been to many times and that I consider reputable (Etsy) and the browser immediately went to a screen that said something about how Firefox had done updates in the background and I needed to click a button to "Restart Firefox." Obviously this looked fishy to me and I didn't click; instead I killed Firefox via the command line and then restarted it. When I did, one of my windows didn't look right (I had two windows open, each with several tabs)-- the tab bar at the top just cut off halfway through one of the tabs instead of me being able to scroll over. In addition, right after I was playing a game on my computer and part of the game board froze. Now everything seems normal. Is it possible I managed to end up with some malware even though I didn't click on the link? Has anyone seen this particular scam before?

Thank you!

Asked by K12144 6 months ago

Answered by caleyz 6 months ago

  • Solved
  • Archived

Malicious Extensions

I downloaded a malicious add-ons extension called "YouTube to MP3 Convert Button" by "Firefox user 6248547". All it did was open a video conversion website, which worked … (read more)

I downloaded a malicious add-ons extension called "YouTube to MP3 Convert Button" by "Firefox user 6248547". All it did was open a video conversion website, which worked for the first video I tried (with alot of popups) but the second video I tried, it redirected me to a fake Firefox update page. As soon as I tried to cancel it, a login popup kept appearing and all my open tabs immediately went haywire trying to do some kind of redirect, and I it would not let me click on anything. I quickly ended the process to force close the browser, restarted Firefox and cleared my cache and uninstalled the extension. I am concerned about what kind of malware this may have installed on my machine. I reported this user over a month ago, but it is still available on the add-on page, and other people also commented about it having malware. Any suggestions?

Asked by orange2dope 7 months ago

Answered by orange2dope 7 months ago

  • Solved
  • Archived

a problem with http://metagmae.org/page/

Hi. I have a problem with http://metagmae.org/page/ and I have no idea how that came to me. No matter what I do, nothing can help me to avoid that thing. It auto-starts F… (read more)

Hi. I have a problem with http://metagmae.org/page/ and I have no idea how that came to me. No matter what I do, nothing can help me to avoid that thing. It auto-starts Firefox and tries to get more information. It is said that it is a virus. And I can't delete it from Firefox because I can't find it. Can you please help me to solve this? I uninstalled Firefox and deleted everything but when I installed it back, it came back! It is terrible and makes me crazy. Please help me with that. I love Firefox and it is now almost 15 years I am using it. I started with Firefox 6.0 or something.

Asked by Memo 8 months ago

Answered by cor-el 8 months ago

  • Solved
  • Archived

Google Maps redirecting to undesireable website

I've been having issues with Firefox on Ubuntu 18.10 for a while now. For whatever reason, whenever I try to access maps.google.com it states that the website is unavaila… (read more)

I've been having issues with Firefox on Ubuntu 18.10 for a while now. For whatever reason, whenever I try to access maps.google.com it states that the website is unavailable, whereas that maps.google.ca redirects to ww1.google.ca which, in turn, redirects to mediadiscovery.net - which is a website blocked by my router's adblocker. When I use Chromium or Vivaldi, I don't have that same issue, the website is completely accessible; also, if I instead use www.google.com/maps then I actually reach Google Maps from Firefox. I've already tried clearing cookies and cache, as well as restarting Firefox fresh. I only have one extension enabled (GNOME Shell Integration) and 3 plugins (OpenH264, Widevine and Shockwave Flash).

Any help is much appreciated. Also, I got the troubleshooting information while running in Safe Mode, which had no impact on the behavior I previously described.

Asked by GryphonBR 1 year ago

Answered by GryphonBR 1 year ago

  • Solved
  • Archived

Problems with latest Firefox versions

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems: 1. At times I get a red screen Fir… (read more)

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems:

1. At times I get a red screen Firefox Critical Error which usually locks up my PC. Sometimes I can free it up with Cntl/Alt/Del, but sometimes I cannot even shut down, have to physically unplug the PC. The screen says to call a phone number for Microsoft support, but this is a 3rd-party company selling software which has somehow compromised Firefox. I reported this before but no one seems to be doing anything about it.

2.Although I have checked Block pop-up windows under Permissions, I now get suspicious pop-up windows the first time I click on many web pages. If I immediately close these, I can then use the page fine. Is there something else I need to do to block these pop-ups?

Asked by Barry Jedrick 1 year ago

Answered by Barry Jedrick 1 year ago

  • Solved
  • Archived

Firefox randomly quits and restarts

At various points in my usage of Firefox, if my default home page isn't ChillTab, and even sometimes when it is, Firefox will randomly quit and restart with ChillTab as t… (read more)

At various points in my usage of Firefox, if my default home page isn't ChillTab, and even sometimes when it is, Firefox will randomly quit and restart with ChillTab as the default. Virtually every single time it has happened I was in the middle of watching a video. What's worse is that Firefox will demand updates so as to change the homepage to Yahoo.

Asked by HaakenBailey 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Homepage and new windows option is disabled!!!

My home page is now set to (http://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10420__190321) when i went to options my Homepage and new windows o… (read more)

My home page is now set to (http://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10420__190321) when i went to options my Homepage and new windows option is disabled!!! I cant change any thing, i even uninstalled the software from windows and checked for unwanted adons in firefox and found none...

Asked by arun141085 1 year ago

Answered by McCoy 1 year ago

  • Solved
  • Archived

Firefox has been hijacked and is running screens without my control. Please give me a link to speak with someone, even via email or a chat window. Firefox is pl

Firefox sent a message that said there was an update waiting. I allowed it to update, but the program completely changed. Also started running Utube files. I cannot stop … (read more)

Firefox sent a message that said there was an update waiting. I allowed it to update, but the program completely changed. Also started running Utube files. I cannot stop these files - they appear nowhere. I have muted my speakers for the time being. I am also getting images instead of tabs. I am sure that Firefox would have advised me of an upgrade that went from text to images. This is why I believe firefox has been hijacked. Contact me on my email address, as I am shutting down firefox when I finish this message.

Asked by GillD 1 year ago

Answered by FredMcD 1 year ago