Firefox Support Forum

Hello,

we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall.

Due to performance issues we wanted to try and let the clients connect directly to the udp ports 16000 - 32000

In Chrome this works as expected.

In Firefox however when we set "media.peerconnection.turn.disable" to "true" FF does not find any WebRTC candidates. We checked the logs and it says there:

"relay only option is set without any TURN server configured" "relay/proxy only option results in ICE TCP being disabled"

But thats NOT true! The option "media.peerconnection.ice.relay_only" is definetly set to "false"

Tested on FF 115.5.0 ESR and 120.0.1

Does anyone have an idea whats happening here? Why doesnt FF even try to make a direct connection?

UPDATE: I just ran a test on our dev system. If we configure BBB so that it does not offer any TURN-servers, FF uses a direct connection. Sadly that is not possible, since we need the TURN server for external connections. When there are TURN-Candidates but TURN is disabled via FF config no connection is established at all. This definetly semms like a bug in FF, since the browser should still be able to simply try and connect directly.

Thank you for you support

Greetings everyone,

I have 8gb of RAM installed on my laptop running Windows 10 Pro.

However, I'm always running out of RAM because Firefox is using almost all of it.

I'm unable to open any other App while I have Firefox running because there just isn't any RAM available. :( :( :( :( :(

I'm constantly trying to close tabs and windows, but I just wanted to know if there was another solution?

I've used other web browsers that have a "sleep tab" feature where the tab will use very little RAM if the user hasn't accessed it for about 15 seconds to 1minute.

What else can I do?

Thank you for any help!

Resize or enlarge is not working well after browser stay opened more than few minutes, only close and re-open of the browser work: https://drive.google.com/file/d/1_8PtMgoyxvHFcXyddJXkr8z4rfmSLhkM/view?usp=sharing About my browser: https://i.imgur.com/Uwy68UQ.png My linux is: Ubuntu 22.04 firefox installed by Snap.

I trust this message finds you well. I am currently using Mozilla Firefox as my preferred web browser and I'm interested in ensuring that I have the latest version installed for optimal performance and security.

Could you provide a step-by-step guide on how to update Mozilla Firefox to the latest version? I'm curious about the frequency of updates and whether the process varies for different operating systems I'm using windows.

Additionally, I'd like to understand if there are any precautions I should take before initiating the update, such as saving bookmarks or ensuring compatibility with installed extensions.

Furthermore, are there any notable features or improvements in the latest version that I should be aware of? I want to make the most of the browser's capabilities and stay informed about any enhancements.

Thank you in advance for your assistance. I appreciate your expertise in guiding me through the Firefox update process.

Best regards,

My hp laptop crashed. I was able to remove the hard drive, put it in a sleeve and I trying to find my firefox bookmarks. All of my other files are there. I have tried every path posted online and i still cannot find them. I found two mozilla files but, no bookmarks. Can you assist? I dont know where to look.

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

K, so I've read numerous posts on trying to recover my bookmarks. Notta, zilch. Getting the usual messages when trying to import from the backups, etc. 15 backups and none are working. Anyone know how to trace what application Firefox refers to at launch regarding, "another application is using the file" message?

Thanks for reading.

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

• Turning off extensions (only use Ublock and Bitwarden)
• Browser Refresh (x3)
• Reverting from 120.1 to 120.0, and now 199.0.1
• Clearing the browser cache
• Reinstalling NVidia and Intel Drivers
• Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

I use Google Meet multiple times a day for work meetings. After switching to Firefox from Chrome recently, I have noticed some persistent issues to do with audio from devices external to my laptop. I have a USB external microphone, a USB sound card that powers external speakers, and wired headphones that I use through the laptop's headphone jack. In macOS my default audio input is the external mic, and default output is the wired headphones.

The first issue that I noticed when using Firefox in meetings was that people reported an echoing effect on my audio. Audio from everyone else sounded fine to me. Changing my microphone source in Meet or in macOS did not seem to help, nor did disabling echo canceling in Meet. What did help was disconnecting the USB microphone completely. The impression that I got was that Meet was taking audio from both the USB mic and laptop mic at the same time, even though only the USB mic was selected. This has happened every time I used Meet.

The second issue that I noticed just happened for the first time today. (Note: I now have my USB mic unplugged until I can resolve the mic issue.) In macOS I had my wired headphones set as the audio output device. I joined a meeting, and I was hearing the meeting audio in my headphones and the external speakers (USB sound card) at the same time.

I've used Meet with Chrome for the last few years and never had this type of issue.

Something I have noticed that may be relevant is, when I open Meet in Chrome and go to the Meet settings, it shows my USB sound card and wired headphones as audio input/output options that I can select, in addition to the built-in laptop speakers. But when I open Meet in Firefox, the settings only show the USB sound card and laptop speakers for output - they don't show my wired headphones. FWIW, media.setsink.enabled is set to "true" already - I saw this mentioned as a solution in a similar question from 2022.

Is there anything I can check, or debugging data I can capture when this issue happens, which would help figure out the root cause?

In macOS you can set up a global keyboard shortcut for the Move Window to Right Side of Screen command via System Settings > Keyboard > Keyboard Shortcuts.... In most apps that support the Move Window to... commands, this will simply move the window to the desired side of the screen when the key combo is pressed.

However, in Firefox the key combo will start the animation as normal but the window will then bounce back to its original location. It's only when the command is activated via a keyboard shortcut that it does the bounce back behavior, though; the command works as intended when activated from the Window menu in the menu bar or from Option + green button in the top left of the window.

The key combo I set up was Shift + Option + Command + Right Arrow, but I've also tried a couple of different key combos and they all did the same bounce back behavior. I've tried it on machines with different versions of macOS (Sonoma beta and Ventura) with the same result. The bounce back behavior also effects the Move Window to Left Side of Screen command.

The new selection "Copy without site tracking" may eliminate certain codes, but does not remove all invasive data (my term). Consider this common URL occurrence:

link text

The new filter does absolutely nothing to this and when I pass this kind of URL on to others, I do not want to include all that crapola. Currently I have to manually edit the link, which can really get tiresome when passing on a lot of links.

Is there a way to modify anything in Firefox to accommodate this?

I get phone notifications that a streamer is live but when I go to their page on Twitch on my laptop, I see them as offline (screen shot).

I've tried clearing cache and cookies and do not currently have any pluggins that affect Twitch.

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Hello, I cannot get videos to go into full screen in FF as they used to before latest update. Tested on various sites. There are no controls shown on YouTube unless i either hide the taskbar or scroll down both of which is a nuisance. On some sites the task bar stays at the bottom which it didn't used to do. link text

Hello Firefox Community,

I hope this message finds you well. I am reaching out regarding my website (Mazterizes), and I am keen to ensure its optimal performance and compatibility with the Firefox browser.

I have noticed "https not valid" when accessing my website through Firefox, and I would appreciate any insights or suggestions on how to address this issue. Additionally, I would like to ensure that my website adheres to best practices for compatibility with Firefox.

If anyone has experience or expertise in troubleshooting compatibility issues or has insights into Firefox-specific optimizations, I would greatly appreciate your input.

Thank you in advance for your time and assistance.

Here is the error report i am receiving when i try to load the game. How do i fix this? 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