"Contact support" page broken, unable to send issue regarding inability to change account password.

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/moz… (read more)

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/mozilla-account/form, however I cannot seem to submit any information. When I try, the page reloads, followed by multiple uncaught errors observed in the console, including a cross site origin request block error (in the latest stable Firefox). My browser settings use the standard browser privacy setting, and custom DNS.

Regarding the error I was trying to report, I am unable to change my password, receiving "incorrect password" despite entering the correct current password. In the browser console, a POST response with error 400 is shown.

Asked by Andy 56 minutes ago

Audio distorts for a second when I pause/unpause, mute/unmute or skip around videos

Hi. I feel like this problem has only shown up in the last couple months but for some reason, on firefox, when say watching something on youtube and I go to pause or skip… (read more)

Hi. I feel like this problem has only shown up in the last couple months but for some reason, on firefox, when say watching something on youtube and I go to pause or skip around in the video I'll get this very unpleasant distorted digital noise sound very briefly. I've tried turning off and back on hardware acceleration and some other things but no dice. I can hear the distortion on my onboard sound, my usb headset, and hdmi audio through the graphics card so I don't think its my hardware. This distortion also doesn't happen with say MPC/VLC or watching Youtube via Edge or Chrome.

Asked by snakemanzero 1 hour ago

Error 1001 - DNS resolution error

Hello! I get this error often when I try to access various websites. This doesn't happen when I use Opera, so I assume the problem is not with the websites. My OS: Wind… (read more)

Hello!

I get this error often when I try to access various websites. This doesn't happen when I use Opera, so I assume the problem is not with the websites.

My OS: Windows 10. My Firefox version: 127.0 (64-bit).

Asked by vopil15234 1 hour ago

Enhanced Tracking Protection breaks thisamericanlife.org audio player

Hello, I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in … (read more)

Hello,

I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in Firefox. Looking closer at the issue, I realized that Enhanced Tracking Protection is blocking one of the scripts (pdst.fm - Spotify). Because ETP is turned on by default, I'm hoping there's a way to help bring this part of the site back to functioning without bypassing the Spotify script, as currently that's out of my power. Any help would be appreciated.

Thanks very much, Mark Nicola

Asked by mark.is.at.a.computer 1 hour ago

I LOVE Mozilla and Firefox! And - have forgotten my password and don't want to lose my stuff with a new one

I was wondering about password recovery, or account continuity when changing a password. I have a new machine at work and want to add my firefox account.... … (read more)

I was wondering about password recovery, or account continuity when changing a password.

I have a new machine at work and want to add my firefox account....

Asked by rjones3 8 hours ago

I can't open Youtube.com. I get a message that says "Did not connect: Potential Security Issue"

Today all of the sudden, one of my computers running Firefox won't connect to Youtube at all. It says security issue with HSTS. It also says there there is nothing I can … (read more)

Today all of the sudden, one of my computers running Firefox won't connect to Youtube at all. It says security issue with HSTS. It also says there there is nothing I can do to resolve it. Surely that can't be true. Youtube runs on every other computer in the office just fine.

Here is a screen capture of the message:

Asked by kirk2892 9 hours ago

links and reading suggestions missing

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missin… (read more)

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missing.

Is there anyway to restore these items?

Asked by marilee2browndogs 9 hours ago

Old videos on lock screen

This has been bugging me for ages. Happened on Windows 10 and now on Windows 11. I start watching some video on YouTube or whatever, decide it's not useful/what I want, … (read more)

This has been bugging me for ages. Happened on Windows 10 and now on Windows 11.

I start watching some video on YouTube or whatever, decide it's not useful/what I want, stop playing it, close the tab or navigate away, but if my device locks, the controls for this old, discarded video, that I didn't want to watch, are on the lock screen.

I wouldn't mind if it was a video I was currently watching but it's somehow remembering the last thing I started to watch. I can see no hint anywhere else that it's still active in any way at all.

The only way to get rid seems to be to close Firfox.

This is very annoying because it seems you can't watch anything without Firefox remembering it and putting on the lock screen until the end of the session, so it could be cluttering things up all day unless I close everything and (in my case, because of prvicy settings) delete cookies and log myself out of most sites.

I've tried multiple searches but all I've found here is a post about turning off media.hardwaremediakeys.enabled but I don't actually want to do that, I just want Firefox to forget videos when I've closed the tab or navigated away from them.

Elsewhere I found a suggestion to disable dom.media.mediasession.enabled but that setting isn't found.

Any help much appreciated.

Asked by Pete 9 hours ago

Frozen image

Apologies if I'm repeating a previous request - couldn't tell if it was submitted. I'm running Windows 10. While changing the startup screen somehow an image I thought w… (read more)

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.


Any help will be appreciated. I can open new Firefox windows.

P.B.

Asked by brant_peg 10 hours ago

Issues related to some settings in about:config (RLBox, shadow-stack protection)

I have two questions: 1. Will WASM and JIT be turned on or not affect the operation of RLBox? I currently have the following about:config settings set to false, I'm won… (read more)

I have two questions:

1. Will WASM and JIT be turned on or not affect the operation of RLBox?

I currently have the following about:config settings set to false, I'm wondering if this will cause the RLBox to not function?

javascript.options.ion javascript.options.baselinejit javascript.options.native_regexp javascript.options.asmjs javascript.options.wasm

I hope Mozilla staff will consider listing the operating status of RLBox in about:support, so that it will be clear at a glance.

2. Enabling "security.sandbox.content.shadow-stack.enabled" will cause add-ons to not function properly.

This setting seems to have been around for a long time. Is there any progress on this? Chrome has supported this feature for quite some time.

I would be grateful if you could help clarify this and inform me of the answer.

Asked by Nossiter 12 hours ago

Not loading

After one of the updates a few months ago, I have started to have trouble with firefox. After a while if I try to open a new tab and type in a link, the tab will try to l… (read more)

After one of the updates a few months ago, I have started to have trouble with firefox. After a while if I try to open a new tab and type in a link, the tab will try to load forever and I will not be able to open any more as doing another tab and typing a new link will have the same problem. I found that at first I could close the browser and reopen it to have the tab fully load and refresh whatever was already open, but after a bit that started to have an issue too. Most times now if I shut down and relaunch firefox within a few minutes the browser will open with all of the tabs open but they are all blank, with no links filled in, pages loaded, or anything. If I close and reopen after that then it only opens with a "new tab" page and everything that was open is lost. None of the more recent updates for firefox have seemed to fix this issue.

Thank you.

Asked by Necross SkyWing 12 hours ago

Auto-select address bar in new private window?

Unlike opening a regular new window or even just opening a new private browsing tab in an existing window, when I open a private browsing window, the address bar isn't au… (read more)

Unlike opening a regular new window or even just opening a new private browsing tab in an existing window, when I open a private browsing window, the address bar isn't auto-selected. I know I can use 'Ctrl+L' to select it but that's not a habit I've been able to train yet, and doing so would be much more frustrating than just using firefox in a more intuitive way. How can I change this? Is there anything that can be done? I can't find any relevant setting when digging into the 'about:config' section, nor in any of the regular app settings.

Asked by yeah this is kaybee 13 hours ago

primary password

Hello. I have window10. I have primary password which must entered before accessing any site. or the last 3days my computer asks me repeatedly to enter my primary passwor… (read more)

Hello. I have window10. I have primary password which must entered before accessing any site. or the last 3days my computer asks me repeatedly to enter my primary password. and the circle goes on.

So I am unable to use my computer.

I was searching for a support phone number to explain myself better. Sadly I could not find any number. Please help. Thank

Asked by adelhart 15 hours ago

Firefox does not load any site

Hi. I just hoped on my computer and firefox seems to not want to load any site. Somehow this support page is the only thing that seems to be working. My other browsers su… (read more)

Hi. I just hoped on my computer and firefox seems to not want to load any site. Somehow this support page is the only thing that seems to be working. My other browsers such as Chrome is working perfectly fine, I'm able to search whatever & watch videos no problem so it does not appear to be a wifi issue...

Everything I search on firefox leads to a blank page that doesn't appear to be loading no matter how long I leave it for. The menu button in firefox does not work either

I've tried: - Restarting the computer several times - Turning off Anti-Virus - Clearing cookies & data

I've attached screenshots of what it looks like whenever I try to search for something... Looking to hear of any solutions you may have!

Asked by imauxetic 15 hours ago

Videos appear dark and orange

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable. … (read more)

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable.

This only affects videos in Firefox, and only on this laptop. Chrome, Windows video player (and Firefox on my other devices) do not share this issue. The issue affects all monitors I connect the laptop to.

I have attempted: -A thorough search of Firefox settings and found nothing related. -Refresh and reinstall of Firefox -in about:config

   gfx.color_management.native_srgb to true
   Confirmed ui.videoDynamicRange was set to to 0

None of these has helped. According to all the evidence I can find online, a similar issue was caused by a problem with HDR video files and fixed in an update 2 years ago, but I am running version 127.0 and am up to date.

Asked by christianmlong 15 hours ago

Last reply by christianmlong 15 hours ago

Firefox freezes

Windows 10. Have used Firefox for years with no problem. Out of the blue, when Firefox is invoked, it comes up, but the screen dims after a few seconds, an the hourglas… (read more)

Windows 10. Have used Firefox for years with no problem. Out of the blue, when Firefox is invoked, it comes up, but the screen dims after a few seconds, an the hourglass appears and Firefox freezes at that point. I have to use Task Manager to close it. I tried uninstall and that failed. Then I manually deleted the Firexfox program files. When I tried to install the program from Firefox, that failed as well with a window that pops and says there was a problem. Then the install window freezes (!) and again I have to resort to Task Manager to stop the program. What to do to get Firefox running again? Thanks. Bob Ochsman ochsman@gmail.com

Asked by Bob Ochsman 15 hours ago

Firefox Broken on Treasury Direct Login Page

This site: https://www.treasurydirect.gov/log-in/ When you click "Next" button it opens in a new tab the following URL: https://www.treasurydirect.gov/RS/UN-Display.do… (read more)

This site:

https://www.treasurydirect.gov/log-in/

When you click "Next" button it opens in a new tab the following URL:

https://www.treasurydirect.gov/RS/UN-Display.do

Produces a "page not found" error. Works perfectly on Chromium, Chrome & Vivaldi.

Asked by Derek Christiansen 17 hours ago

Last reply by Derek Christiansen 16 hours ago

Firefox asks for password on startup after recent update

Hi! After a routine update today to Mozilla Firefox 127.0 for Linux Mint, Firefox is asking for my master password before letting me continue. Sync does not appear to be … (read more)

Hi! After a routine update today to Mozilla Firefox 127.0 for Linux Mint, Firefox is asking for my master password before letting me continue. Sync does not appear to be enabled.

I'd really rather it didn't do this, because my password manager is now always open and accessible. Previously, the master password request was only triggered when I came on a site that needed a password.

Anything I can do to fix this?

Thanks for any pointers!

Asked by A App 18 hours ago

Last reply by A App 17 hours ago

Bookmarks dropdowns going past Windows toolbar

My Problem: When I open any Dropdown for my Favorites (including the Bookmarks arrow on the left) it leaks past the Firefox Window and behind my Windows toolbar (When Usi… (read more)

My Problem: When I open any Dropdown for my Favorites (including the Bookmarks arrow on the left) it leaks past the Firefox Window and behind my Windows toolbar (When Using DisplayFusion only, more on that later). Some items then become unreachable: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-08-17-53-5a6e2c.png

This does not happen with the settings dropdown. It correctly stops at the toolbar: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-07-57-17-2e5d8a.png

What would fix the problem:

  • The behaviour of the Favorites dropdowns should be the same as the Settings one in my opinion.
  • I would be fine with dropdowns staying inside the Firefox Window at all time.

Note on the cause of the problem: Using the default Windows ToolBar makes the dropdown go OVER the ToolBar: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-08-17-14-bc7e78.png

However, I am using a software called DisplayFusion that overrides Windows ToolBar for extra features and customization. The dropdown goes behind DisplayFusion's toolbars. I will also ask the devs on their side for a solution but I still think the dropdowns behaviours between Settings and Bookmarks on Firefox should be the same.

Thanks!

Asked by wordyconch 17 hours ago