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Sync problem: Account Disconnected after every login, new install / ubuntu 24.04.1

I have a new installation of Ubuntu 24.04.1 desktop, all default install options (selecting "normal installation"). Upon first login, I'll open firefox, click the sync b… (read more)

I have a new installation of Ubuntu 24.04.1 desktop, all default install options (selecting "normal installation"). Upon first login, I'll open firefox, click the sync button and log in. After putting in the code emailed to me and 2FA, my login/sync status show that it's active for just a fraction of a second and then a yellow triangle appears. Clicking the sync button shows my email account with status of "Account Disconnected". However, on Mozilla's account settings web page, it says I am signed in to the new Ubuntu install on the connected services page.

I have attempted to sign in half a dozen times and see the same sequence of events: A successful login and then "account disconnected". I've changed profiles, removed the signed-in profile from mozilla's accounts page, done an apt remove/install of firefox while deleting all profiles, and deleted and re-installed Ubuntu completely from scratch. My system date/time is correct and I don't see any cert errors when browsing regular websites with SSL.

Looking at the sync debug, I see many invalid token messages, with 'invalid token error, but account state appears ok?'. I've pasted them here: https://pastebin.com/squXBebF

I can replicate this by installing ubuntu (https://ubuntu.com/download/desktop), opening the pre-installed firefox and attempting to log in.

Asked by EricUtah 1 week ago

  • Solved

Firefox Update Bars Hotmail

I just installed an update when prompted by Firefox. Now I can't log into Hotmail. FF 129.0.2 x64. The update restarted FF. Everything else seems to work OK. But when I … (read more)

I just installed an update when prompted by Firefox. Now I can't log into Hotmail.

FF 129.0.2 x64. The update restarted FF. Everything else seems to work OK. But when I go to Hotmail.com, at first it displays my Hotmail inbox - which is odd; all other webpages requiring a login were logged out when I installed the update, requiring me to log in again - but then it switches to an error:

Something went wrong and we can't sign you in right now. Please try again later.

The Microsoft account login server has detected too many repeated authentication attempts. Please wait a moment and try again.

The same Hotmail account is still logged in and functioning on Chrome. This is why I think it's a FF-specific problem.

Asked by raywood 2 months ago

Answered by jonzn4SUSE 2 months ago

PC random freeze watching video in Firefox

About two or three times a month the PC randomly freezes completely if a video is running in the actual Firefox browser (regardless of the site, regardless of whether it … (read more)

About two or three times a month the PC randomly freezes completely if a video is running in the actual Firefox browser (regardless of the site, regardless of whether it is in the active tab or in the background). First the image freezes, after about 10 seconds the sound freezes. Only a hard reset helps. The problem is observed both in actual Windows 11 and in Manjaro Linux. In games, rendering, stress tests and other PC works stably, does not freeze. How to solve this problem?

Asked by extrem0 2 months ago

Last reply by extrem0 1 month ago

"Peek" window under tabs

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before. I did go into Performance Options - Visual Eff… (read more)

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before.

I did go into Performance Options - Visual Effects and unchecked "enable peek," but it didn't work.

How do I stop these windows from appearing?

Windows 10.

Asked by Steve09 2 months ago

Last reply by Steve09 1 month ago

Youtube lags when running minecraft.

Hello all, I recently made the change from chrome to firefox and have been loving it so far. The only issue is; when I have a youtube video open while playing minecraft, … (read more)

Hello all, I recently made the change from chrome to firefox and have been loving it so far. The only issue is; when I have a youtube video open while playing minecraft, the video lags and the audio skips. It never buffers and I have a great fibre Ethernet connection. When I try on chrome it doesn't happen. Only on firefox.

Asked by maxzalinko 1 month ago

Unsupported video pages.

Playback of videos on the invideo.io site is not supported. Also the Tiktok account page for uploading videos says Firefox is not supported. Both sites recommend Chrome… (read more)

Playback of videos on the invideo.io site is not supported. Also the Tiktok account page for uploading videos says Firefox is not supported. Both sites recommend Chrome or Edge instead. I'm using the latest version on my laptop. Firefox is my default browser so would like these sites to work.

Asked by santiago72000-tefl 2 months ago

Last reply by jonzn4SUSE 1 month ago

400 Bad Request when logging into virginplus.ca

When I login to my Virgin Mobile Canada account (at https://www.virginplus.ca/myAccount/logon-smart.do), it displays the error: Bad Request Your browser sent a request… (read more)

When I login to my Virgin Mobile Canada account (at https://www.virginplus.ca/myAccount/logon-smart.do), it displays the error:

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. The URL for the error message starts with https://www.ges.bell.ca/siteminderagent/SmMakeCookie.ccc?SMSESSION=

After getting the error, when I got back to https://myaccount.virginplus.ca/, I find that I am logged in. Also, I do not get this error with Edge.

Cheers,

--John

Asked by John Lammers 1 month ago

Last reply by cor-el 1 month ago

Download prompt not working

I have a new desktop. I checked the box in Settings to "Always ask you where to save files." However, it's still dumping files in Downloads without asking. Why, and how … (read more)

I have a new desktop. I checked the box in Settings to "Always ask you where to save files." However, it's still dumping files in Downloads without asking.

Why, and how do we correct that?

Asked by ithinktfiam 2 months ago

Last reply by TechHorse 1 month ago

YouTube TV keyboard shortcuts stop working after tab is inactive

FireFox 129.0.2 (64-bit) - This issue persists across updates. If a YTTV tab is left inactive for a few minutes, the keyboard shortcuts (ex: 'm' to mute) stop working un… (read more)

FireFox 129.0.2 (64-bit) - This issue persists across updates.

If a YTTV tab is left inactive for a few minutes, the keyboard shortcuts (ex: 'm' to mute) stop working until the page is interacted with again using the mouse (clicking on mute/volume, stop/start the stream etc.) The stream plays normally otherwise.

I'm not sure if this is related to YTTV, Firefox, extensions or Windows (Win 10 Pro)

Extensions: UBlock Origin, Privacy Badger, MalwareBytes Browser Guard, Old Reddit redirect and Reddit Enhancement Suite

15-30 tabs are normally open. Firefox is currently using 2.5Gb memory (32Gb installed).

Privacy Settings are set to custom (image attached).

Asked by eggrock 1 month ago

Have to re-login to Gmail with every new window

It looks like firefox recently updated with new privacy features (great!) What's not so great is that now it forces me to log into gmail each time I open a new browser wi… (read more)

It looks like firefox recently updated with new privacy features (great!) What's not so great is that now it forces me to log into gmail each time I open a new browser window (not great). I have several different accounts that regularly use so this isn't ideal.

I've tried adding both gmail.com and google.com as exceptions under the cookie settings (didn't work). I even went and turned off the "enhanced tracking protection" on every step of the gmail login page and my inbox. Still kicks me out once I open a new browser. Any help to remedy this problem would be great.

Asked by Katie Pershon 2 months ago

Last reply by NoahSUMO 1 month ago

How do i keep my work computer browser seperate from my home browser account

How do i keep my work computer browser seperate from my home browser account??? Somehow out of the blue my home firefox account became my work firefox account? All my … (read more)

How do i keep my work computer browser seperate from my home browser account???

Somehow out of the blue my home firefox account became my work firefox account? All my work shortcuts or bookmarks appeared at my home but i dont want them.

Asked by Work Firefox 2 months ago

Last reply by cor-el 1 month ago

  • Locked

Translations

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!? I wish I could dump Edge, but this FF … (read more)

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!?

I wish I could dump Edge, but this FF deficit forces me to keep Edge on my computer...

Asked by kdb48 2 months ago

Last reply by Paul 1 month ago

FF 129 not displaying bookmark folders

I've just upgraded to Ubuntu 24.04 which came with FF 129.0.2. I had a backup of my bookmarks which I imported from an HTML file, and now they're a complete mess. :(… (read more)

I've just upgraded to Ubuntu 24.04 which came with FF 129.0.2. I had a backup of my bookmarks which I imported from an HTML file, and now they're a complete mess. :( When I go to Manage Bookmarks, it shows they were imported in separate folders, in a certain order, but the folders are not showing when I expand the Bookmarks menu, nor do all the bookmarks. In small letters above it says "Recent bookmarks" followed by a mix of bookmarks from different folders; and not all the bookmarks are there. I have no idea how to troubleshoot this

Asked by Ana Banana 1 month ago

  • Solved

How to Restore Favicons Lost for All Bookmarks in FF 129.0.2 (64-bit)

On two occasions all of the favicons for my Bookmarks have disappeared. The only way I have been able to restore them is to open each bookmark using "Open All in Tabs" fo… (read more)

On two occasions all of the favicons for my Bookmarks have disappeared. The only way I have been able to restore them is to open each bookmark using "Open All in Tabs" for each Bookmark folder. As I have many hundreds of Bookmarks, this is an extremely time consuming process. I have done this twice. I have just encountered a third instance of this problem and would like to avoid doing it again if there is any other way to restore the favicons.

I had saved the favicons.sqlite files from the Profile, but I am unaware of any way to restore the favicons directly from this file. The favicons.sqlite file appears to be of the proper size, i.e. ~17KB. On the last occasion, following a suggested solution, I rebuilt the iconcache hoping it would also rebuild the favicons, but that was not the case. As a result, I used the above process.

Any solutions to restore the Bookmark favicons without opening all with "Open All in Tabs" would be greatly apprecuated. I don't know what has caused the favicons to disappear. I am running Firefox 129.0.2 on a Windows 11 Pro PC.

Allan

Asked by Ulysses41 2 months ago

Answered by Ulysses41 2 months ago

Date.prototype.toJSON()

Unfortunately using a date type toJSON() result is not accurate. It first apply client timezone and then convert it to json string. In my scenario I am simply read from a… (read more)

Unfortunately using a date type toJSON() result is not accurate. It first apply client timezone and then convert it to json string. In my scenario I am simply read from an API which return a none standard datetime string without its timezone (like "2020-11-21 00:00:00"), Then I try to convert it to a date using new Date("2020-11-21 00:00:00"). Then I use it in another web service but it apply my client timezone when I use JSON.stringify() method (or toJSON()). Does this behaviour is intentionally?


I read the other same question but I am not okay with it. https://support.mozilla.org/en-US/questions/1414380

Asked by A Ka 2 months ago

Last reply by A Ka 1 month ago

Can't enter credit card number when purchasing items

Starting maybe 2 months ago, when making online purchases, I could not enter a credit card number into the box to make a payment. (Name, address, etc is okay.) The curs… (read more)

Starting maybe 2 months ago, when making online purchases, I could not enter a credit card number into the box to make a payment. (Name, address, etc is okay.) The cursor would not "register," & the box would be greyed out. I'm running Windows 11 Pro, Firefox 129.0.2. It's not my antivirus, because I can go to Microsoft's browser (ugh), & make my purchases. Ideas? Thanks!

Asked by Hilary Anderson 2 months ago

Last reply by jonzn4SUSE 1 month ago

Search Engines Won't Respond.

When I click on the "Search" bar, my designated search engines (including Google)show on a drop-down list. No matter which engine I select, it doesn't open. None of the… (read more)

When I click on the "Search" bar, my designated search engines (including Google)show on a drop-down list.

No matter which engine I select, it doesn't open. None of the search engines will open. How do I get them online again? It seems to have happened after the last Mozilla update. Thank you.

Asked by Heather 2 months ago

Last reply by Heather 1 month ago

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 2 months ago

Last reply by jonathan.prin 1 month ago

Cannot login to NYTimes.com

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon brows… (read more)

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon browser close. I ended up resetting Firefox entirely, which was a royal pain, it worked for a few days and now is not working again. I have no problems logging in with Chrome but Firefox is my preferred browser.

Also having problems with the captchas on Etsy. I get endless captchas, like for five minutes. I set up 2FA in hopes it would stop with the captchas but that only worked once and now it's endless captchas again. Yet no problems on Chrome.

The NYTimes problem is recent and started early to mid-August 2024. The Etsy problem started maybe late June? Same password manager, same extensions. I hate to go to Chrome every time I need to log in. So far these are the only two websites that consistently give me problems. Does anybody have a fix?

Asked by peasonearth 1 month ago

Last reply by cor-el 1 month ago

Sponsored shortcut for @Google despite sponsored shortcuts being disabled

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser. Today when launching my browser the first link in my shortcuts was … (read more)

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser.

Today when launching my browser the first link in my shortcuts was to @Google which I specifically do not use. I do not use google search. I do not want google search. I do not want cookies or content from google.

Why was this sponsored shortcut pushed to my browser after I disabled sponsored shortcuts?

Asked by 109238763191 2 months ago

Last reply by cor-el 1 month ago