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Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 4 days ago

Last reply by cor-el 9 hours ago

Firefox Updates & Merging Info.

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing upd… (read more)

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing updates for this reason. Very frustrated!

Asked by pamsfeed 6 days ago

Last reply by FredMcD 6 days ago

Unable to update Firefox via powershell with mar files

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file … (read more)

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file When I follow those steps the update.status file simply says "failed: 75". Does anybody know the meaning of this error code? Is there a resource out there that I could find which lists the meanings of other error codes? Or am I going about this the wrong way entirely, and there is some better solution for automating firefox updates? Any help is appreciated.

Asked by TheLomster 6 days ago

Last reply by cor-el 3 days ago

Message: latest version of at&t at yahoo is not supported on your browser

After loading the lastest Firefox software I get this message when selecting AT&T Yahoo Mail. Specifically: https://mail.yahoo.com/ returns the following mes… (read more)

After loading the lastest Firefox software I get this message when selecting AT&T Yahoo Mail.

Specifically: https://mail.yahoo.com/ returns the following message... "The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail."

It then lists: the Firefox download as an option (I have selected download many times, the download completes and still get this message). I have tried restarting my computer and same loop.

Asked by derosepromos 3 days ago

Last reply by cor-el 3 days ago

Earlier versions available?

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible vers… (read more)

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible version?

Asked by pjtaylor2001 2 days ago

Last reply by cor-el 2 days ago

Yahoo Mail

I get this message when I try to logged into my Yahoo Email. The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser b… (read more)

I get this message when I try to logged into my Yahoo Email.


The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail, it keeps coming up no matter how many times I try to reinstall Firefox.

   Open now
   Microsoft Edge
   Requires Edge 15 or newer
   Download
   Google Chrome
   Download
   Firefox
   Continue
   Continue with basic Mail
   This version has fewer features but supports older browsers.

Asked by Lindahalt 2 days ago

Last reply by jscher2000 2 days ago

Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 1 day ago

Last reply by FredMcD 1 day ago

Loading Mozilla-

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.… (read more)

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.... USA. Thanks, James and Jonathon.


edited phone# from public and search/spam bots view as nobody here does one on one private support on this community support forum.

Asked by james189 1 day ago

Last reply by FredMcD 1 day ago

Transfer of Local Folders

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads… (read more)

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads about this but need it broken down very simply please as I am zero technology geek

Asked by Chanelle 1 day ago

Last reply by TNorth 3 hours ago

Can I operate my windows 10 PC with 93.0 (64-bit) and 52esr concurrently?

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 5… (read more)

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 52ESR to make the program work. My question is can I download 52ESR and still have 93.0 (64bit) on my computer. I know it sounds a rather silly question, but the cameras are on 24hour record and that would mean that 52ESR would be running 24 hours a day and I am currently using 93.0 for my daily needs. I am just an old fogey trying to get along and any help would be greatly appreciated. Thanks in advance. Vince

Asked by vincec44 14 hours ago

Last reply by FredMcD 12 hours ago

Firefox suddenly saving Audible files as mpeg4 video files instead of aax

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. H… (read more)

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. However, unlike audio .mp4 files, Firefox is encoding them as VIDEO .mp4 files. The files do not open in iTunes nor media player as (obviously) they aren't actually video files.

The files download properly as .aax files in Safari and Chrome so this is a Firefox issue and a recent one at that; thus, it could be related to the recent Version 93 update. There are a few others who have mentioned this issue in the community forum, but as far as I can tell no one at Mozilla has actually addressed the issue or offered help.

Yes, you can change the file extension to .aax once downloaded and it opens fine. The point is that there is no discernible reason the files should be categorized as video files in the first place, and since this function has been working for years until recently this seems like a bug the Mozilla team should fix.

Asked by fidele1922 11 hours ago

Last reply by cor-el 10 hours ago

  • Archived

Are there any conflicts or problems having 2 browsers on the same computer using windows 7

I have no experience with having different browsers on the same computer and want to know if there are any conflicts or problems before I download a second browser. … (read more)

I have no experience with having different browsers on the same computer and want to know if there are any conflicts or problems before I download a second browser.

Asked by gerryloman 8 years ago

Last reply by cor-el 8 years ago

  • Archived

When I updated FF Eco Start Page became my start PAge and default search place WHY?

Updating to new version of Fire Fox, my home page was changed to eco Start Page and my default search was a yahoo Eco Start Page . Why did this happen? I had trouble corr… (read more)

Updating to new version of Fire Fox, my home page was changed to eco Start Page and my default search was a yahoo Eco Start Page . Why did this happen? I had trouble correcting this and how can this happen to FF? I thought your browser was secure.

Asked by Rusyazman 8 years ago

Last reply by comgeek888 8 years ago

  • Archived

I want to download Firefox 17 to a jump drive on a Windows machine and install it on my Mac. Can I do this?

I live in Mountain View and use Google WiFi which is provided by Google for the City of Mountain View. For the past few months, they have been having a BIG problem with t… (read more)

I live in Mountain View and use Google WiFi which is provided by Google for the City of Mountain View. For the past few months, they have been having a BIG problem with the corruption of downloads. Even teensy tiny ones. Perhaps you've heard about it since you're also in Mountain View. They have not responded to repeated posts from the forum... I have an iMac running Snow Leopard 10.6.8 and I haven't been able to update my software. I go to Lane Medical Library at Stanford to use the Windows machines there. I load whatever standalone software that I can onto a jump drive and install it at home. Unfortunately, some sites (like Apple and maybe even Mozilla!) recognize the computer you're on and only allow you to download software compatible with the machine that you are actually sitting at. This means that I can't reinstall Safari because I can't get a copy of it. And it looks like I might not be able to install Firefox 17.0 either. At least, that's what I'm trying to find out. "We've made some educated guesses about your current browser and operating system." See what I mean? So when I go to the library, will I be able to download a copy of Firefox 17.0 for the Mac and install it on my computer at home? Thanks!

Asked by Sparky_is_my_guy 8 years ago

Last reply by cor-el 8 years ago

  • Archived

I cannot update from v. 16 to v. 17, and 16 no longer works (and is locked, so I can't throw it away)

My Macbook Pro is running 10.7.5 I got an update notice in Firefox and tried to update to v. 17. I. When I try to move the download to the Applications folder: (1) If I c… (read more)

My Macbook Pro is running 10.7.5 I got an update notice in Firefox and tried to update to v. 17.

I. When I try to move the download to the Applications folder:

(1) If I choose "Replace," I get the error message: "The operation can’t be completed because you don’t have permission to access some of the items."

(2) If I choose "Keep Both Files," I get the error message: "The operation can’t be completed because an unexpected error occurred (error code 0)."

II. Version 16 no longer works:

1. If I try to open it now, I get the error message: "You can't open the application Firefox.app because it may be damaged or incomplete."

2. If I try to throw out the damaged app, I get the error message: "The operation can’t be completed because the item “Firefox.app” is locked."

Can someone help me with this? Thanks!

Asked by lzzz 8 years ago

Last reply by cor-el 8 years ago

  • Archived

I've just downloaded greasemonkey as i want to send links in Farmville. I still can't do a link. There is no "copy link" available. Can anyone help?.

I've followed information supplied by a friend in that I've highlighted the greasemonkey in the toolbar, clicked on it and done a refresh. How do I then do find a copy li… (read more)

I've followed information supplied by a friend in that I've highlighted the greasemonkey in the toolbar, clicked on it and done a refresh. How do I then do find a copy link? I can get all sorts of tasks eg Back, reload, bookmark,send link (which takes me to Outlook), view background, select all, inspect element etc. NO COPY LINK.

Asked by joanchar 8 years ago

Last reply by cor-el 8 years ago