Firefox Support Forum

And, apparently not even on this site (see "feilds" above)!

I have tried troubleshooting mode and a clean profile with no addons.

At least on YouTube, I've noticed this issue for several months.

firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

Why am I seeing pop-up windows with ads for this online women's cloting store: https://www.lightinthebox.com

I have Firefox open. When I click on a link in Thunderbird instead of opening the page in the open Firefox window, it opens a second Firefox window? This just started happening and I don't know what I might have done to cause it. Using Windows 8.1.

New window opens in maximized but new private window doesn't, turning on and off privacy.resistFingerprinting in about:config solves the problem but for unknown reasons it happens again.

Hello, can you add better support playback on .mp4 videos? Seems with Firefox it's a hit-and-miss with some .mp4 videos that will play and some that will just show "No video with supported format and MIME type found".

All other browsers will play .mp4 videos without an issue but Firefox won't.

If you can provide better .mp4 playback support that would be greatly appreciated. Thanks

Here's one of those videos for an example: https://drive.google.com/drive/folders/1Fv6SdftiCXeYPQOdF17H2JNpwjMu9P7q

Pretty much a URL string like example.com/videosample.mp4

Sometimes in the background firefox will start to max out my ram usage (32GB). I am not sure if it is a addon or a site which is doing this. I captured a memory measurement, but not sure what to make of it. I don't have anything to add up parts or anything.

What is weird, is when I go back to firefox and tab through my tabs it will go back down to a reasonable level.

https://drive.google.com/file/d/1VHgEqVGBasSiypTj_iiiKvhUAq_thlKn/view?usp=drive_link

Can someone please alleviate my sudden sudden onset of paranoia and tell me that this is what I suspect it is? That it's just your standard dev tools any user would have, and that a company could configure in deployment to work phones. I exceeded my IT tech talk comfort-level about 32 words ago, and now I'm faking it. I'll try to project confidence.

I don't believe I've ever used InTune on any personal device, but I have on work phones in the past. I mention InTune only because the last time I did use it to load company apps onto a personal phone was in 2016, and it would feel pretty creepy if this had managed to migrate across several years and several organizations to land on my new phone. And, to be clear, I really didn't get uncomfortable until I saw the apps under Flagfox, with an IP tracker, etc. I have a couple exes who have psycho exes; the kind who manipulate their child into putting a keylogger on their ex-wife's machines.

Screenshots in order of rising alarm and intensity of goosebumps.

Thanks- Dave.

LoL... As soon as I hit Share Data, I see those apps bringing up my data to help you troubleshoot, thereby answering my question, but I'll post it anyway. Hopefully, someone gets a laugh out of it.

Video on https://www.abbeyroad.com/Crossing is suddenly unable to be played after to last Firefox update!! This has happened several times in the past but after 2 or 3 days it suddenly will start working again!!! It's been over a week this time and no resolution yet! Note following LARGE ROTATING X is: "The media could not be loaded, either because the server or network failed or because the format is not supported." Same note as in the past but eventually disappears and video works just fine. The video is a live shot of the Abbey Studio's Crosswalk (ie, the one shown on the cover of a Beetles Album years ago).

This happens with multiple sites, so it is a Firefox BUG issue.

1. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login.
2. 2 - I type in my login name, example: "email@domain.com"
3. 3 - Surprisingly it says choose another email, that one is in use.
4. 4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person
5. 5 - Then it sends me to a NEW window to change my pwd.

I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD.

1. 6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again.
2. 7 - repeat #6 indefinitely

This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

Hi

since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browser and printing works perfectly. Printing worked with no problems before last update. Help Please Please note I am a very basic user so need step by step instructions. Hoping someone can help PLEASE!

I've used Google as my preferred search engine since Google became available...

Now, I get asked repeatedly if I want to sign in to my Google account, too many Sponsored websites, location location location, and type in once, my search results need streamlined, but I cant see what I wrote the first time!

Don't waste my time please with a technical response asking me did I control + alt+ no I didn't I don't operate like that.

Give e a simple fix... I'm growing tired of the constant updates to Fire Fox... never had these issue when the browser came out... supposedly a more user friendly private browser.

THX

I started Firefox and left the room. When I returned it asked me if I wanted to "Refresh" Firefox. I said yes. Now I have lost my bookmarks, history, etc. I have a profile from a backup. But learned I can't just move it into "Profiles" directory.' I've tried removing/reinstalling Firefox, etc. etc. As it is now, I have a Firefox that tries to start, but says "your profile can't be loaded." How do I reinstall my backups and history, etc.? I have RTFM, but it just dug me in deeper.

All help's appreciated. (Will be away until tomorrow morning) -Dennis

You somehow have old, outdated information in your system. Your new browser requires me to log into a facebook account I closed 10 years ago. My password for my current account named, "VangiePangie", now opens a closed account named "Evangeline Custis". I no longer have access to my VangiePangie account with any password. So, I no longer want this new upgraded Firefox account. I want to have my old Firefox account as a default on my desktop. Right now it's an icon at the bottom of the screen, and I can only use it to open one thing at a time. Please give me back my old Firefox browser. I'll struggle with Facebook to get my password to work on my VangiePangie account. I have access to the VangiePangie account right now, because it was never logged out in my old Firefox browser and is in my Bookmarks. But if I am forced to log out, or if Facebook does a security check, I won't have access ever again. Please help me with this. Below is my VangiePangie Profile pic.