Firefox Support Forum

Hey first of all, here are some precisions : i use a laptop i am using W10 ive had a firefox account for years

here is my problem : i opened my laptop and mozilla had to reboot or i don't know what, so it did. when i tried to connect to my account after that, i immediatly got a message saying : "Création de compte impossible

Vous devez avoir atteint l’âge requis pour pouvoir créer un compte Firefox."

impossibility to create an account due to my age. the thing is i am 21. i never ever mistyped my birth date, if anything i faked being older when i was younger. whatever i try to do, i just end up on the page with the message i pasted. i had to open a private mozilla session in order to create an account with a backup email to create this topic. i cannot sync my favorites and stuff, there is nothing to be done, i always end up on the page saying i'm not old enough. i am panicking a little, because i had a lot of stuff saved on my mozilla account for several years now such as... actual university work...

thanks for you help :(

EDIT i found it weird that mozilla automatically wanted me to CREATE an account even though i had one to begin with. i don't understand

Leider ist nicht nur diese Seite in Englisch, obwohl ich bei den anderen Seite die Sprache hätte wählen können. Doch diese angkündgte Version gab es nur jeweils in den Haedlines. Im Anschluss ging es dann munter in Englisch weiter.

Hello, I have an old CD with the service manual for my motorbike stored on the NAS. The Service Manual starts with an "index.html"- File. Since I do not have to check it every day I missed the time or version of firefox when it did not work anymore. Today I found an old Windows XP in a VirtualBox with FireFox 51.0.1 installed. I can access the service manual from here just fine. But is there a way to get it run on the current version? Which information would you need the check where the problem comes from?

Many thanks in advaned!

I'm on 76.0.1 and Firefox for some reason stopped showing youtube thumbnails. Other browsers show them perfectly fine but since Firefox is my main browser I would appreciate some help with this problem. Exactly this issue: https://support.mozilla.org/en-US/questions/1271112 As soon as I delete the site-specific configuration data, from the History option on bar menu, the thumbnails come back inmediately, no reload needed. But when reload the tab, or open a new one, the thumbnails dissapear again. Thanks in advance for the help.

DEAR SIR/MADAM.

I am facing problem to open firefox browser an error

"the appliation has failed to strat because its side-by-side configuration is incorrect. please see the application event log or use the command-line sxstrace.exe tool for more detail."

we kindly request you to please solve this issue give us a guideline.

regards hemish

Hi! I just installed Firefox in my Debian 10, that I have just installed. I have to install several users in that old Mac Mini that was going to garbage and now it's working again!

I decided to activate Sync in order to keep working in the same pages from one session to another - handy! But after I login, the next page is a 500 error! This has ocurred in my Macbook with macOS, as it should, but thought I should report somewhere.

What is really strange is the logout button is not available in user menu as in the mac version, this is odd. It tuck me some hard time to manage to logout! Guess is a real flaw...

But my tests has worked really good in that old hardware!

We have one desktop with two users. Previously, we were both able to have individual/different Firefox bookmarks in the toolbar when we each logged into our separate desktop accounts. Now, Firefox is only showing one persons bookmarks on both desktop accounts at sign on. How can we get back to our own individual/different bookmarks on Firefox?

Originally when I accessed outlook it gave me a screen listing all three allowing me to choose which I wished to use. Now when i access outlook it no longer gives me this but takes me straight into henshawpress@outlook.com I now have no way of accessing the other two accounts . How do I get the screen allowing me to choose the account I want? Thanks

New Tabs and even sometimes first tab do not load any page and become just "dead"

Open in New Tab and Ctr T is like a roll of dice now, the same page sometimes loads sometimes doesn't, usually closing FF and re-opening solves it.

This has been happening quite frequently so I tried several builds and solutions, uninstalled and reinstalled with new profile, safe mode, no add-ons or themes, both 32 and 64 bit, ESR, etc.. (I'm on Win10 64 bit)

If anyone is experiencing something similar or have an idea let me know please I've been using Firefox for longer than I remember and I would hate to switch now

FF didn't used to be so slow. It now get really slow and uses a lot of RAM to the extend that my disk is full and I have to shutdown FF.

I do have like 30 tabs open, with one or two Slack-like web apps. However, I'm not using them all at the same time. In the first couple of quantum releases it didn't used to be this slow, never mind pre-quantum performance. Oh and I'm not gonna compare to Chrome or Chromium.

Any help with this? Is it the extensions causing it?

• Also I never found a proper replacement to legacy Tab Session Manager (the quantum one is no where near as good).

Hey there,

i recently upgraded from a mid-2010 macbook pro to a mid-2017 one, migrating all my data from a time machine backup. everything seemed to work seamlessly, but then i figured out that firefox doesn't show some pages, for example the video-streaming platform "chili", instead only blank pages show up. i already tried safe, which doesn't help. when i try to delete all my history and empty the cashe etc. firefox crashes continuously.

i figured out two things so far: first i changed my macbook user account and tried the same website in firefox on my guest account. here it worked. then i went back to my normal admin account, i deleted my firefox profiles folder and reinstalled firefox. now it also worked here. unfortunately this would make me lose all my settings and data, which i don't want, so i put a backup of my old profiles folder back in place to keep all my stuff, but the blank pages error remains.

if anyone could help me, i'd be super grateful!

thanks so much :) Miro

I'm unable to get Firefox to run on my Windows 10 laptop. Firefox does not even open when I start it. I tried uninstalling and doing a clean install but still get the same problem. Any help appreciated Thanks Vivek

Hello i have firefox v73.Today i noticed when take a screenshot using firefox's built'in capability and selecting an area the downloading stuck.I have windows 10 built 1809

Hello,

It's been a while since the release date of chromecast on browsers.. Today, year 2020, all the chromium based browsers add chromecast (Edge, brave, chrome, etc..). My favorite browser is firefox, and i am forced to use a chromium based browser to cast to my androidTV's. Sometimes i think to leave this browser and use a chromium based all the time.

I searched and installed chromecast extension to firefox and nothing works to me, and they are not user frindly as chromecast extension on chrome.

Can you tell me if you even think in add a chromecast extension in firefox by default?

Thanks,

Fabio BISPO