Firefox Support Forum

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies on.

I then attempted to start Firefox, getting the error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

I uninstalled, following the clean install directions, and deleting the "Program Files/Mozilla Firefox/" directory.

Then, I ran the Firefox Installer, newly downloaded, and when running it, it gives the same error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." Selecting "Restore Defaults" has no effect either way. The installer then appears to complete in the background, and the Firefox directory is created, along with the executable.

When I run Firefox.exe, it seems to load the program, but any address I type in fails to begin loading. This includes websites (www.google.com) and help/utility pages (about:config). I'm therefore unable to change any settings within Firefox.

I then tried re-installing the "Visual C++ 2008" and "Visual C++ 2015-2019" packages in an attempt to restore that DLL, but that had no effect after repeating the same steps above (clean uninstall, re-install). Which VC++ Redist Package should I be re-installing? Ideally, I should be able to just get a copy of VCRUNTIME140_1.dll and place it where Firefox is looking for it.

I use firefox 83.0 on Ubuntu 20.04. Browser does not play videos on Twitter, Reddit or Netflix. Youtube plays some videos but some videos show error "your browser does not currently recognize any of the video formats available". I cannot find any viable solution. what should I do?

I installed chrome and it plays all the videos. So there must not be any problem in OS.

I have open half a dozen or so tabs related to one subject. I would like to put them all into one "super tab", such that only the super tab shows as an open tab. Then, by clicking on that tab, it would show the tabs within it, any one or more of which could be selected. Is this possible, and if so how is it done? Perhaps there's an add-on or extension that would do this.

I have already created a multi-tab bookmark that sorta, maybe accomplishes the same thing. But it's not as convenient as what I envision as described above.

Thanks for any advice or words of wisdom.

Hello,

I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the past if I'm not using a mouse on my laptop and had to click on the back button in the toolbar with the trackpad. I'm not too sure of why that happened with the upgrade and was a little surprised about that. Hope I can be able to get around this in some way if one of you know anything about this. Thanks.

Hi all,

I am trying to customize my Firefox on Mac because the tabs on top interfere with the menu bar, thus I only want tree-style tab extension to work on the side, with the tabs on top disabled.

I followed this thread: https://support.mozilla.org/en-US/questions/1184674#answer-1028260 as well as this clear guide on how to create userChrome.css: https://www.userchrome.org/how-create-userchrome-css.html When I tried to restart the browser, I seemed to have been logged out of my profile, with all customization gone and a standard white (instead of black) menu. I deleted the chrome folder and it is normal again now.

I suspect the userChrome.css file should contain more than just the one line I tried to add: #tabbrowser-tabs { visibility: collapse !important; } ; Is there any location where I can copy my current intra-browser customization into the userChrome.css file?

I have a Linux system with Firefox 83.0 installed. I also have a CSV file of logins from an earlier Firefox. How can I import or use this CSV file to move over my logins/passwords. I wish not to use Sync because it is someone else's machine. Robert

Gmail will not load in Firefox, but will in Chrome. I've cleared my history, cookies, and cache. I made sure I had the latest Firefox update, restarted my computer, checked in internet connection, everything I could think of. There is no error message; it just stops loading and the page is totally blank, as you can see on the attached image. I've run out of ideas and know-how. Anyone else had this issue and resolved it?

I am facing the problem to open the sites. When I used the network, it show the following error:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Please let me know your suggestion and comments.

Can I turn off the "control media playback via hardware media keys on a keyboard or headset or virtual media control interface" function? (Firefox 81.0, Windows 10)

Windows 10 gesture two finger swipe left and two finger swipe right doesn't work in Firefox. Two finger swipe left allows user to go history backward and two finger swipe right allows user to go history forward. These gestures work in Firefox if the user hold Alt key and preform the gestures. But most of the users don't like to hold Alt key and preform the gestures. Please fix that issue.

Good afternoon folks I can't watch Netflix on my Firefox browser. Do you know why is there a plug-in what is missing or something? He says the version is not up to date While my Firefox is always up to date, can you help me further. Thanks in advance from Trimmy.

Today I updated my Firefox Developer Edition to version 89.0b2 and now I just can not look at this browser anymore, "Inspired new tab design" is taking too much space and now became largest and at the same time least information-dense panel in my entire desktop! I searched around the web for a bit in hopes that I will find a theme or an add-on that will revert this particular change but no luck. I really want to revert to old UI look (at least tabs bar), there should be default theme or option to get back to old style. After some investigation I found userChrome.css but don't really want to install it (maybe this is actually the way of doing this kind of styling). Please help me revert UI design to old one.

On 1/5/21 at about 1200 PST, Other Bookmarks popped up in my Toolbar. I am trying to remove it but have had no success. I deleted the one website that was in Other Bookmarks but it is still in my Toolbar. How do I remove, Other Bookmarks from my Toolbar?

Hello,

I'm using Firefox Nightly and it just updated to 84.0a1 (2020-10-30) (64-bit). With this update, the "Other Bookmarks" folder appears on the Bookmarks Toolbar. It's situated on the far right, after the 2 right arrows that show the rest on the bookmarks from the toolbar. I've looked into the settings to see if this new addition can be hidden or removed, but I couldn't find anything. Can somebody tell me how I can hide it ?

Thank you, Flavius

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

All of a sudden, my bookmarks ( and other bookmarks) are double spaced. This just happened today and I didn't make any changes. How do I get rid of the double spacing ? Thank you.

dear ladies and gentlemen,

Firefox has been delivered with the new print dialog since version 82.

I have to print around a hundred PDF files at work (usually only the first page of the document). The new print dialog means that there is a lot more work for me here.

Is it possible to set the "old" system print dialog by default or to instruct firefox to always print only the first page of the document by default?

Hi all,

I've been having problems with firefox lagging constantly. General browsing around feels laggy - and opening new tabs pretty much causes my computer to freeze for a few seconds. During this time firefox causes the CPU to spike to 100% usage.

I've been using firefox for years on this computer with no issues. Hardware is pretty good (i7 5820k, 64GB of ram and an SSD).

So far I have tried:

• Running in safe mode

• Using a different profile

• Downgrading to an older firefox

• Changing allowed CPU cores from 8, to 4

• Updated graphic card drivers to latest version

None of these work, and I'm getting a bit tired of the constant slow downs. Chrome works flawlessly, as does all my other software...

Any ideas?

Thanks!