Showing questions tagged: Show all questions

Shutting down my computer makes me lose everything.

Ever since I began using a Mac desktop computer (in 2018), every time it was shut down or restarted, all of my Firefox settings, add-ons, bookmarks, logins, cookies, and … (read more)

Ever since I began using a Mac desktop computer (in 2018), every time it was shut down or restarted, all of my Firefox settings, add-ons, bookmarks, logins, cookies, and history disappeared. Everything is returned to the defaults as if I never had Firefox on my computer before. I never had this problem with any Windows computer, so I thought this problem must be compatibility with Apple not being good. But it works fine as long as I don't close my browser completely. What is going on? Is this fixable?

My operating system is still Mojave, but Firefox is up to date. I only have a desktop computer and like it that way.

Asked by Andrea 6 hours ago

Last reply by cor-el 1 hour ago

firefox snap 89.0, to play video, you need to install the required video codecs

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need … (read more)

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

Asked by Lucas Zanella 3 hours ago

Downloading OK. Uploading does not work for any platform (Google, YouTube, Vimeo)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck a… (read more)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck at "Upload starting" forever (waited 24 hours), or part way through the upload will fail with no meaningful information. When I switch to Chrome it works every time as expected. Again, note that so far I have not had any ongoing issues with downloads. The occasional failure, but nothing noteworthy. I have tried removing Firefox from my machine, wiping all folders, caches, etc. reinstalling - nothing fixes this issue. It has continued over approximately three FF major updates. Please assist. Thanks.

Asked by D K 4 hours ago

Firefox keep crashing

Hi for a while now, few months Firefox crash like crazy on my PC Sometimes it would just crash at start, and refused to open Sometimes tab start crashing, and eventually … (read more)

Hi for a while now, few months Firefox crash like crazy on my PC

Sometimes it would just crash at start, and refused to open Sometimes tab start crashing, and eventually firefox crashes

Common sites where i see the crash happens are cnn.com and nba.com

I usually restart my PC , refresh firefox or reinstall it to get rid of the crashes but this is very tiring , very tiring

I am sure its something on my PC that causing the conflict, because even reinstalling doesnt entirely fix it

But i have no clue what it could be

Asked by shishini 2 days ago

Last reply by FredMcD 5 hours ago

Crashes on Firefox 89.0/Ubuntu 20.04

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still se… (read more)

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still see crashes.

Here are some crash report IDs:

  • bp-8bb7ae5d-fd5f-4929-9419-5f8620210612
  • bp-033e96d3-a772-4fe1-a52d-98a2e0210612
  • bp-69e46c11-46c9-4918-9a4c-1ebfe0210612
  • bp-ed58dca3-c9f9-4d29-854b-7473b0210612
  • bp-b493c4b5-1d0e-4850-b523-a2efe0210612
  • bp-5f6fe05d-93c1-4164-9988-d14af0210612
  • bp-30510ae5-6f9d-428e-91ff-d91e00210612

Update: These crashes are likely due to bad RAM.

Asked by msmolens 8 hours ago

Create new profile or refresh?

This happens far too often, in the course of 9 months or more frequently. What is going on Firefox? v88.0.1 Windows 10 Constant script errors that freeze whatever progra… (read more)

This happens far too often, in the course of 9 months or more frequently. What is going on Firefox? v88.0.1 Windows 10

Constant script errors that freeze whatever program I am in, regardless of the option I choose - the popup no longer gives me a WAIT or STOP IT. The box comes up that says DON'T ask me about this again.

I do not want to copy passwords, more than anything, should I create a new profile. I do not want to deal with replacing or losing the file. When I attempted to load two other profiles over the last two days, both times FF crashed. I gave up.

I am NOW in Safe Mode and without errors, and it's hard to know which app is causing the problem.

Is there a new addon that will back up Firefox these days?

Suggestions? Seriously, FF seems to be a whole lot more trouble these days than she is worth.

Thank you.

Asked by CiaoBella1 2 weeks ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 hours ago

Mozilla Firefox 89.0 tabs are randomly crashing.

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, l… (read more)

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, last time with full refresh. No addons/extensions are in use, only default H264 plugin. Strict tracking protection with always "do not track" is set, but previously no troubles at all for years. Nvidia graphics driver last (462.59 studio) installed with EVGA GTX 1060. Hardware acceleration is disabled. Still multiple tab crashes. last crashes reason: "EXCEPTION_ACCESS_VIOLATION_READ" last crashes (submitted): bp-3b613b8c-4f74-460c-831b-541840210607 bp-7f8192e7-5720-4a53-99ec-8c7700210607 bp-fbe9f7bd-056f-429e-ad17-3dcc70210607 bp-ab56335a-970b-4b08-9b36-75d380210607 bp-8d21fb16-9911-4b84-af38-72d810210607 bp-0ac67369-165e-48ae-86ab-654e90210607 bp-81c77d11-e34b-40b5-83b2-37b850210607 bp-48ca4fc2-ccdf-4665-be60-bee740210607 bp-c8764a0c-285e-4c9e-ac7a-6ca910210607 Thank You for Your kind help. Denis.

Asked by Denis 5 days ago

Last reply by Denis 8 hours ago

Firefox v89.0 - Not Good

This is not a question but a statement of disappointment: I am very disappointed with the latest update. I really, really don't like the latest version. Web pages (i.e.… (read more)

This is not a question but a statement of disappointment: I am very disappointed with the latest update. I really, really don't like the latest version. Web pages (i.e. YouTube and others take too long to load and execute), the search option on the new tab is useless (I hate that it goes to the URL bar), spacing in the bookmarks list is greater which makes it take longer to find a bookmark, UI updates are Meh, etc.., etc.., etc..

I've always stayed away from Google and MS browsers. Firefox has always been my browser and it now sucks just like the rest! I'm going back to v88.x until you get your shit together and fix things.

Asked by Vmoutsop 10 hours ago

Last reply by Seburo 8 hours ago

Just Lost 300 + tabs pls Help

Heres what happend : my pc stoped, i was closing tabs meanwhile after i thurned it on it had no tabs ,upgrated firefox ,no restore previos season button, so i started rea… (read more)

Heres what happend : my pc stoped, i was closing tabs meanwhile after i thurned it on it had no tabs ,upgrated firefox ,no restore previos season button, so i started reading and I tryed everithing like: Moving ,Renaming,Restoring the following files: recovery,previous,sessionstore both jsonlz4 and baklz4 i iven tryed recovering using "recova" and i cant restore my tabs i had them in 5 opend windows becose i use split screen, So i am open for sujestions I need those tabs, and i have allready tryed restoring my seassion dozen of times so i closed and reopened mozila many timesi still have backups of the old recovery.baklz4 but that doesnt help i have tryed 2 diferent files , and yes i renamed them to sessionstore.jsonlz4 and i have put them in the correct profile folder , HOW CAN I GET MY TABS BACK?

Asked by saio 22 hours ago

Last reply by Franz_von_Suppe 9 hours ago

youtube not loading correctly

For the last week or so I've been having a frequent problem with YouTube not loading-see attached screen shot. Sometimes reloading the page works, but, not all the time.… (read more)

For the last week or so I've been having a frequent problem with YouTube not loading-see attached screen shot. Sometimes reloading the page works, but, not all the time. Cookies and cache are cleaned several times a day. I have the same issue, but, much less frequently in Chrome. So I'm not sure if this is a browser problem or a YouTube problem. I appreciate anyone's comments. Thanks

Asked by arejfour 9 hours ago

How to fix firefox slow down issue?

Hello, Hope you are doing well. I have a personal blog of mobile app development service. I always open it on Firefix from last two years and it works fine. But from prev… (read more)

Hello, Hope you are doing well. I have a personal blog of mobile app development service. I always open it on Firefix from last two years and it works fine. But from previous 1 week I am facing the issue that my Firefox browser slow down and it takes too much time to open and even when I search anything on google it takes much time. I've read you official guide article but still issue not be solved. Is there any other solution available? I am using old version of firefox and not updated yet, do i need to update my browser and current version. If yes then from where I can download latest version of Firefox?

Please guide me about this.

Thanks,

Asked by thewelderexpert 3 months ago

Last reply by cor-el 3 months ago

89 randomly reverting

When i updated i lost all my bookmarks but my issue is that randomly firefox will just stop responding? when i open a new tab it wont load so i close the window and try t… (read more)

When i updated i lost all my bookmarks but my issue is that randomly firefox will just stop responding? when i open a new tab it wont load so i close the window and try to reopen it but an error message pops up saying im trying to open an older version and it forces me to 'make new profile' then it opens an older version and prompts me to update even though i already had, so i update and then i have to sign in to everything again. and this has happened multiple times so i started making bookmarks of all the tabs i had open so i dont lose them and them save them as backups, but i cant restore the back ups

Asked by Ru 3 days ago

Last reply by FredMcD 15 hours ago

Firefox 89.0 64bit

After updating to Firefox 89.0 there are no more default search engines, so searching for someting is no more possible. Clicking "Searching for default search engines" is… (read more)

After updating to Firefox 89.0 there are no more default search engines, so searching for someting is no more possible. Clicking "Searching for default search engines" is not succesfull.

Hope someone can help, because there are not corresponding answers in the net.

Asked by coson 16 hours ago

Last reply by FredMcD 15 hours ago

Firefox menu iconography

After the Firefox upgrade to version 89, the icons disappeared from the menu. When I look at the changes page, I see that they have been specifically removed. In my case,… (read more)

After the Firefox upgrade to version 89, the icons disappeared from the menu. When I look at the changes page, I see that they have been specifically removed. In my case, the functionality of the Firefox menu has been severely compromised by losing those icons. So far, I’ve used those icons as a mechanism for faster navigation between different points. Because it is faster to recognize a single icon (character) than to read text. In the past, toolbar items overlapped menu items with icons. And now not. Not only that, the layout of the menu items has changed.

My suggestion would be to return the icons. And make them show / hide through settings.


I am not an English speaker, so I apologize if there are various errors in the text.

Asked by djucius 17 hours ago

Last reply by Seburo 16 hours ago

Firefox 89 Unstable / Unusable

Following a recent update to version 89, a previously stable Firefox installation is now almost completely unusable. Just getting to the point of getting to this page whe… (read more)

Following a recent update to version 89, a previously stable Firefox installation is now almost completely unusable. Just getting to the point of getting to this page where I am writing this post has seen THREE Firefox crashes, as switching tab to my email so as to get the verification code for my mozilla account was seemingly too much for Firefox to handle. Viewing Facebook messages and scrolling up to see comments made earlier in the day sees the layout of the page completely screwed up (main content shifted to bottom right corner, scrollbar shifted elsewhere, part of the page blank) and at that point trying to switch to another tab creates a strange hybrid situation where some of the contents from both tabs is merged together and is then the only content visible no matter which tab is then clicked on. Using Google Maps works for about 30 seconds and then the entire page flashes repeatedly with every move of the mouse, before this triggers a browser crash. I can be reading content on a news website and suddenly the tab crashes for no reason, and in most cases the browser then crashes thereafter. Restarting the browser and the news page tab will be shown and begin to load but then immediately crashes. These are just some of the issues that have occurred within just the past 2 hours, but this is a cumulative effect as Firefox has been becoming increasingly unstable to this point after updating to version 89 earlier in the week.... No other changes have been made since updating Firefox, here has been no Windows 10 updates, no other applications have been installed or updated, no other software has been either added or removed.

I could run the previous version of Firefox for several days, leaving the computer running but idle for a few hours each day, and still come back and resume where I had left off without issue. Now with Firefox 89 it is struggling to even go 30 minutes without tabs or the entire browser crashing. When can we expct a fix, or is there otherwise a way to roll back Firefox to version 88 without having to do a full uninstall/reinstall...?

Asked by mazeteam 18 hours ago

Last reply by TyDraniu 16 hours ago

Back button sometimes does not work

Ever since I installed version 89.0, the back button has at times not worked. After going to a new page, the button is highlighted as if it were functional, but pressing … (read more)

Ever since I installed version 89.0, the back button has at times not worked. After going to a new page, the button is highlighted as if it were functional, but pressing it does nothing. It does not go back or show the recent history. Neither going to a different site nor opening a new tab or window helps. Rebooting solves the problem temporarily.

I have not determined whether the problem arises after visiting any particular sites.

Asked by Jake Eschen 1 day ago

Last reply by jscher2000 1 day ago

Firefox Glitches

Firefox installed on my other PC is beyond repair. Won't open and won't reinstall. The app is unusable. Tried to refresh with no success. Tried to uninstall and reinstall… (read more)

Firefox installed on my other PC is beyond repair. Won't open and won't reinstall. The app is unusable. Tried to refresh with no success. Tried to uninstall and reinstall but it will not do a full uninstall. And when I reinstall, it just re-installs the same glitchy version and it will not do a fresh install. After install, the same bookmarks from the glitchy version are present and the app will still not work. It's completely unusable. Any thoughts?

Asked by jga2000 1 day ago

Last reply by jscher2000 1 day ago

Firefox won't run after installation

I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to p… (read more)

I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to prior system restore points, nothing seems to work. It all seems to revolve around the ntdll.dll. I've included some event viewer info and the content of Report.wer.

It seems Firefox has been banned from this machine.

Let me know if there is anything else I should provide.

Thanks.

Faulting application name: firefox.exe, version: 89.0.0.7817, time stamp: 0x60afecf6 Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23 Exception code: 0xc0000005 Fault offset: 0x000000000001ad67 Faulting process id: 0x582c Faulting application start time: 0x01d757b00294012c Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 1afb044a-bf7e-4020-b084-08f882aaf94c Faulting package full name: Faulting package-relative application ID:


Version=1 EventType=APPCRASH EventTime=132671127503826359 ReportType=2 Consent=1 UploadTime=132671127507247212 ReportStatus=268435456 ReportIdentifier=e315cba1-ca8c-40bf-b0ac-9a142bb7cee1 IntegratorReportIdentifier=113620e8-2ede-466f-98e3-b91d252845e1 Wow64Host=34404 NsAppName=firefox.exe OriginalFilename=firefox.exe AppSessionGuid=00003b48-0001-0037-5262-9c02b057d701 TargetAppId=W:000674066830d6caf8b2219dfd54a0b76a3800000000!00008dd035bd088253590fa20cfecc38a76424eb2feb!firefox.exe TargetAppVer=2021//05//27:19:03:18!93ae6!firefox.exe BootId=4294967295 TargetAsId=42676 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=f59497a5b16ecbe06f93fccb8359c389 Response.BucketTable=4 Response.LegacyBucketId=2275440187764491145 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=89.0.0.7817 Sig[2].Name=Application Timestamp Sig[2].Value=60afecf6 Sig[3].Name=Fault Module Name Sig[3].Value=ntdll.dll Sig[4].Name=Fault Module Version Sig[4].Value=10.0.19041.964 Sig[5].Name=Fault Module Timestamp Sig[5].Value=bd2c3c23 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=000000000001ad67 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19042.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0000 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=00000000000000000000000000000000 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0000 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=00000000000000000000000000000000 UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Program Files\Norton Security\{EA97DD3A-7978-4E82-83EE-5B9F07E0C020}\NortonData\22.21.1.151\Definitions\IPSDefs\20210601.061\IPSEng64.dll LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[8]=C:\WINDOWS\System32\sechost.dll LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[10]=C:\WINDOWS\System32\PSAPI.DLL LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[12]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[14]=C:\WINDOWS\System32\WINTRUST.dll LoadedModule[15]=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule[16]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule[17]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[18]=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule[19]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll LoadedModule[20]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[21]=C:\WINDOWS\SYSTEM32\MSASN1.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19042 OsInfo[3].Key=ubr OsInfo[3].Value=985 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221115844 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32631 OsInfo[19].Key=svolsz OsInfo[19].Value=952 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.985.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=C0DD2958-3F6C-41DD-85BE-41F4BE4DFAC2.1 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=67E97FB536942A9129100B62F2DE4AEB MetadataHash=1807917528

Asked by vista1 1 week ago

Last reply by vista1 1 day ago