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Firefox Themes

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recove… (read more)

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recover my original Theme. Worse, 2 website's, ASDA & Tesco have changed colour to purple making it very difficult for my wife to read. It makes no difference to these websites whichever theme I set. When I open the same websites on Google Chrome, they appear normally. I have used Firefox for many years but now it gets ever more complicated making it more difficult to use. Often, if I need to update anything financial with suppliers, it fails to do so, then I have to switch to Google Chrome which works without any problems.

PS I tried to add images both by word doc. & PDF but clicking the 'Browse' button below could not find them in my explorer, they are there.

Asked by TJames 2 days ago

Last reply by TJames 9 minutes ago

Non-working site... can't watch video...

Hello! Non-working site... can't watch video... via some settings on firefox what i "tweaked", why I'm sure about it? I disabled all Add-ons even try to change DNS P.s so… (read more)

Hello! Non-working site... can't watch video... via some settings on firefox what i "tweaked", why I'm sure about it? I disabled all Add-ons even try to change DNS P.s sorry, it's the Russian language on the picture but I can translate it... it's saying: we were sorry This video is prohibited to view According to its parameters Privacy

Asked by zaklenen372 2 days ago

Last reply by zaklenen372 32 minutes ago

update deleted my site data

sometime last night (1-20-21), my firefox updated itself- without my permission. in the process, all my bookmarked and saved sites were deleted. is there any way to ret… (read more)

sometime last night (1-20-21), my firefox updated itself- without my permission. in the process, all my bookmarked and saved sites were deleted. is there any way to retrieve them? some were quite important.

Asked by chris.hurst22 39 minutes ago

FF only opens up for about one-third screen

Firefox will now only up with a window about one-third the size of my monitor. I cannot find any way to change it back to filling the entire screen upon opening. I don't … (read more)

Firefox will now only up with a window about one-third the size of my monitor. I cannot find any way to change it back to filling the entire screen upon opening. I don't mean the full screen setting, just filling it top to bottom and side to side. If I hover over screen size icon, I get numerous options, but none allowing me to select wide screen.

Asked by debko900 6 days ago

Last reply by debko900 5 days ago

Firefox 96.0.2

When Firefox 96.0.2 was installed on my Windows 10 computer my bookmarks tab went from white to black. The only way that I was able to get the white back was to change my… (read more)

When Firefox 96.0.2 was installed on my Windows 10 computer my bookmarks tab went from white to black. The only way that I was able to get the white back was to change my Firefox Persona.

I would like to be able to use my previous Firefox Persona but until a fix is produced I have to use a Persona which is not my preferred choice.

This is both a request for help and information to those looking for a short term fix.

Asked by Pete8 3 hours ago

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/ every time i click on log in it sends me to a normal sign in page: https://fil… (read more)

i can't login to my add-on account: https://addons.mozilla.org/en-US/firefox/user/17223206/ every time i click on log in it sends me to a normal sign in page: https://files.catbox.moe/ap80cq.png then i click on sign in and it throws me to another page: https://files.catbox.moe/eyea5d.png from there it doesn't work as it should i completed the 2fa setup by scanning the qr, it shows up on my google authenticator but when i enter the 6 digit codes its generating in the login page, it just says they are invalid (they are not. i tried it like 50+ times): https://files.catbox.moe/8zxns6.png i tried using the other method as well same thing happens: https://files.catbox.moe/i8esej.png

i can login fine in places where it doesn't require me to enable 2fa like https://accounts.firefox.com/ i tried enabling 2fa from there (through my account's settings but the same thing happens): https://files.catbox.moe/onm1yw.png

note: by 2fa i mean Two-step authentication

Asked by Rim 7 hours ago

Save only chosen addresses for autofill, not ALL OF THEM

I need ONLY MY address saved, not every one that comes through a form. Firefox saves everything it sees and tries to autopopulate everything I do with all of them. I k… (read more)

I need ONLY MY address saved, not every one that comes through a form. Firefox saves everything it sees and tries to autopopulate everything I do with all of them. I know how to clean the address list, but I work in an address-heavy environment, and if I cleaned it every day autofill would still be useless.

Please, need a switch to STOP saving addresses willy-nilly, but still autofill with those few I have purposely saved.

Thanks, Bathsheba

Asked by Bathsheba 7 hours ago

Add-ons randomly not working

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this] The fix suggested there seems reasonably easy to follow but I'm a bit unsure abo… (read more)

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Asked by ArneStockholm 1 day ago

Last reply by ArneStockholm 14 hours ago

Video quality keeps dropping on a streaming site (Viki)

Dear Support Team, I have an issue with video playback on one particular site (www.viki.com) that only happens on Firefox as it turns out. Up until today I thought it was… (read more)

Dear Support Team,

I have an issue with video playback on one particular site (www.viki.com) that only happens on Firefox as it turns out. Up until today I thought it was an issue with the site itself. While streaming videos on viki.com the video quality keeps dropping from full HD 1080p down to a measly SD 360p; they automatically adjust the video quality based on your internet speed, yet despite having a very stable connection (220mbps) it keeps constantly changing which is very annoying. The weird thing is, though, that this doesn't happen ALL the time, just for a select few (Chinese or Taiwanese) shows. Playing the same episode of one such a show on another browser (in this case Edge), however, is completely normal. Steady 1080p quality throughout. I don't have this problem on any other streaming sites with Firefox (Netflix, Youtube, Prime, etc.), either.

Is there a throttling misstep somewhere in config that I might have overlooked? As far as I know I haven't changed the settings on it.

Would appreciate any help you can provide as I'd rather not switch browsers to fix this issue.

Sincerely, Isabella

Asked by evendia 18 hours ago

KEEP ME SIGNED IN/NO NOT WORKING IN MY LIVE.COM ACCT

SINCE THIS DOESN'T HAPPEN WHEN I SIGN INTO MY LIVE.COM EMAIL WHEN I USE EDGE, MICROSOFT SAYS THAT THIS IS A FIREFOX PROBLEM. MAYBE! AFTER I ENTER MY LOGIN PASSWORD TO GE… (read more)

SINCE THIS DOESN'T HAPPEN WHEN I SIGN INTO MY LIVE.COM EMAIL WHEN I USE EDGE, MICROSOFT SAYS THAT THIS IS A FIREFOX PROBLEM. MAYBE!

AFTER I ENTER MY LOGIN PASSWORD TO GET INTO MY LIVE.COM EMAIL, I AM RE-DIRECTED TO A WINDOW THAT ASKS IF I WANT TO STAY SIGNED IN (KEEP ME SIGNED IN). THE 2 CHOICES AVAILABLE ARE "NO" AND "DON'T SHOW THIS WINDOW AGAIN". NEITHER OF THESE 2 BUTTONS WORK AS I KEEP GETTING THEM EVERY TIME I LOG INTO MY EMAIL.
ONE THING I HAVE NOTED IS THAT IF I GO BACK 1 PAGE FROM THE "KMSI" PAGE, THIS OFTEN TAKES ME TO MY LIVE.COM EMAIL INBOX. THIS MAKES ME THINK THAT I AM BEING RE-DIRECTED TO THE "KMSI" PAGE! AS STATED EARLIER MS SAYS THIS IS A FIREFOX PROBLEM BECAUSE WHEN I LOG IN USING EDGE, THE BUTTONS WORK AND THE "KMSI" WINDOW DOESN'T RE-APPEAR!

THIS HAS BEEN GOING ON/OFF SINCE 11/18 AND HAVE BEEN TRYING TO GET MICROSOFT TO FIX THE PROBLEM SINCE THEN. ANY HELP IS GREATLY APPRECIATED! SINCERELY, D

Asked by DOLSZOWY 4 days ago

Last reply by DOLSZOWY 21 hours ago

Same problem:

https://support.mozilla.org/en-US/questions/1339429#question-reply (archived) How can I get a suitable 6-digit authentication code to use in browsers on Windows 10? Codes… (read more)

https://support.mozilla.org/en-US/questions/1339429#question-reply (archived)

How can I get a suitable 6-digit authentication code to use in browsers on Windows 10?

Codes provided by neither of the authentication app's on my phone (Google and Microsoft) work.

Asked by Paul Beaufait 1 day ago

access denied

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this al… (read more)

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this also have tried reaching out to Comcast this is what i get:Access Denied You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.3539c917.1642620374.3e6b9278

Asked by Mary 1 day ago

Last reply by Mary 1 day ago

When opening new tabs, sometimes they just stay blank and do not work.

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will s… (read more)

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will still not work. I have to keep opening tabs until I can get one to work. It is really annoying and if it doesn't get fixed I will have to change to a different browser. I have tried resetting firefox and debugging it.

Asked by jjordell 1 day ago

Tabs "Jump" back and forth very quickly.

Win 10. Using FF 96.0. My entire tab row shifts back and forth very rapidly. This has been happening continuously for the past several versions of FF. Condition is also … (read more)

Win 10. Using FF 96.0. My entire tab row shifts back and forth very rapidly. This has been happening continuously for the past several versions of FF. Condition is also worsens somewhat when I move the mouse. Occasionally, closing a particular tab stops this action but I cannot determine which type of tab does this. This is driving me crazy. Please HELP!! (Is there some way I can send a video from my iphone?)

Asked by Mort 1 week ago

Last reply by Mort 1 day ago

Appearance of Gmail in Firefox

HI After using Chrom for num of years I have now reverted (upgarded!?) for Firefox. However what's casuing me to regret my decision is the layout og Gmail in the browswer… (read more)

HI After using Chrom for num of years I have now reverted (upgarded!?) for Firefox. However what's casuing me to regret my decision is the layout og Gmail in the browswer. Most of the labels and text are surround by a white Highlight or box which looks ugly. I have exhauste dverything I know to get the text to look like Gmail in Chrome with no success. See attached screen shot of comparison. Could you please give some idea so That I can stay with Firefox Kind regards Chris

Asked by xxchrishillxx 3 weeks ago

Last reply by xxchrishillxx 1 day ago