Showing questions tagged: Show all questions
  • Archived

Why does my computer switch into sleep mode after five minutes of inacivity when browsing with Firefox Quantum?

Greetings. It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep. That doesn't happen when I have it … (read more)

Greetings.

It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep.

That doesn't happen when I have it running in the background, or not at all.

It's getting frustrating, it happened quite a few times, and I now I am CERTAIN, that it IS Firefox's doing Firefox Quantum's doing.

Asked by Shiverous 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

New version 57 is sooo slow. I tried the suggestions on the fix slowness webpage, but nothing worked. How do I go back to the older, quicker version?

There is about a 20-60 second delay between every word I type in the search field. It also takes several minutes to open web pages. I followed directions provided on the… (read more)

There is about a 20-60 second delay between every word I type in the search field. It also takes several minutes to open web pages. I followed directions provided on the support page labeled "Fix Slowness, crashing, error messages and other problems", but none of those things worked to fix the slowness problem.

Asked by bridgebuilder 2 years ago

Last reply by pieidpete 2 years ago

  • Archived

Why does my Firefox icon in the dock turn into a light blue box with an A ?

Sometimes the icon for Firefox in the dock turns into a light blue rectangle box with a thin white border around it and a capital "A" that is made from a pencil, paintbru… (read more)

Sometimes the icon for Firefox in the dock turns into a light blue rectangle box with a thin white border around it and a capital "A" that is made from a pencil, paintbrush and ruler.

Sometimes in the past, it has helped to remove that icon from the dock and then start up Firefox again and then say "keep in the dock" and then the usual Firefox icon appears again and sticks, but that didn't work this time.

It's harder to identify Firefox if it doesn't have the usual little orange fox icon.

I have a Mac Mini (late 2014) running 10.13.1 High Sierra. This problem just recently reappeared, but not immediately after installing High Sierra.

I have searched around and can't find a solution for this.

I'm attempting to upload a screenshot of my mouse cursor pointing at Firefox in the dock and the generic icon.

Asked by lisaviv 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Why does Firefox Quantum: a) run appallingly slow b) freeze up

I have just installed Firefox 57 (Quantum) 64 bit on my PC and my Laptop (both Windows 10 (1709)). On both my machines, Quantum displays pages appallingly slowly and ofte… (read more)

I have just installed Firefox 57 (Quantum) 64 bit on my PC and my Laptop (both Windows 10 (1709)).

On both my machines, Quantum displays pages appallingly slowly and often freezes, when no tabs or the settings menu can be selected and nothing else produces a response.

I cannot believe that this software has been properly tested on users' machines at their homes - its deficiencies would have been blindingly obvious. Their is clearly a huge problem here.

I was so looking forward to returning to Firefox but it is a complete disaster.

Please find a fix soon or I will have to uninstall Firefox, maybe permanently. It is useless to me in its present state.

Mike

Asked by DionysusMike 2 years ago

Answered by philipp 2 years ago

  • Archived

Firefox persistently crashes on start through reinstall, new profile

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immed… (read more)

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immediately displays the Crash Reporter with the following:

The application has had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file

Asked by roywig 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

Every time I open Mozilla, my PC will freeze.

I have Mozilla Firefox last version 57 I think, and every time I open the browser my PC freezes. It doesn't freezes right away, it may think minutes to hours, but it will… (read more)

I have Mozilla Firefox last version 57 I think, and every time I open the browser my PC freezes.

It doesn't freezes right away, it may think minutes to hours, but it will certainly freeze.

Some time sit happens with other browsers opened, some times it happens just with Firefox opened. But it freezes.

I'm using Windows 10 Pro x64, Anniversary Update, I think. Build 1709. I also have Eset Smart Security 10 as my antivirus.

Asked by BadBird70 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Firefox running incredibly slow and is unusable.

I updated to Firefox57 and the web browser in now so slow it is unusable. I have tried refreshing and it did not help at all. Neither did safe mode. I honestly don't know… (read more)

I updated to Firefox57 and the web browser in now so slow it is unusable. I have tried refreshing and it did not help at all. Neither did safe mode. I honestly don't know what else to try. It took me five minutes to type this message in Firefox. Please help thank you.

Asked by ncl1701 2 years ago

Answered by philipp 2 years ago

  • Solved
  • Archived

Firefox won't start

I cannot start Mozilla Firefox at all, no matter what I do. Nothing on the site so far has been able to help since everything assumes I can actually start it! The only th… (read more)

I cannot start Mozilla Firefox at all, no matter what I do. Nothing on the site so far has been able to help since everything assumes I can actually start it! The only thing that happens when I click Mozilla Firefox is a crash report, that's it. Nothing else, no screen flicker, no Mozilla appearing for a second or two, nothing but the crash report. I've been having this problem for about 4 days and haven't been able to fix it. The only thing I can think of is to completely uninstall Firefox (which I've been avoiding since I'd like to keep all my preferences if possible but it's looking more and more like I cannot).

Asked by Gaurdian23 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Firefox crashes

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c018… (read more)

Firefox fails to start when I try to open it. This even occurs when I launch it in Safe Mode, via Terminal. Here's my latest Crash ID: bp-d222d8a7-0b42-44be-bfcb-6ab9c0180206 I am using the freedom@freedom.to.xpi extension and here are the content's of my pluginreg.dat file:

Generated File. Do not edit.

[HEADER] Version:0.18t:$ Arch:x86_64-gcc3:$

[PLUGINS] Flash Player.plugin:$ /Library/Internet Plug-Ins/Flash Player.plugin:$ 21.0.0.226:$ 1461341838000:0:0:0:$ Shockwave Flash 21.0 r0:$ Shockwave Flash:$ 2 0:application/x-shockwave-flash:Shockwave Flash:swf:$ 1:application/futuresplash:FutureSplash Player:spl:$

[INVALID] /Library/Internet Plug-Ins/Disabled Plug-Ins:$ 1500599336000:$ /System/Library/Java/Support/CoreDeploy.bundle/Contents/JavaAppletPlugin.plugin:$ 1500930300000:$ /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin:$ 1267467730000:$ /Library/Internet Plug-Ins/iPhotoPhotocast.plugin:$ 1295612322000:$ /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin:$ 1299744000000:$ /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin:$ 1299744000000:$ /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin:$ 1337123966000:$ /Library/Internet Plug-Ins/AdobeAAMDetect.plugin:$ 1414015778000:$ /Library/Internet Plug-Ins/flashplayer.xpt:$ 1460769133000:$ /Users/FCS_LTL/Library/Internet Plug-Ins/ZoomUsPlugIn.plugin:$ 1500025310000:$ /Library/Internet Plug-Ins/AdobePDFViewer.plugin:$ 1511817011000:$ /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin:$ 1511817011000:$

Asked by bedroomalibi 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Pop-Up is automatically minimized!!

I am working in a Program called Kofax KTA and I have looked through every pop-up/link/java setting I can find and none of them will stop the popup from automatically min… (read more)

I am working in a Program called Kofax KTA and I have looked through every pop-up/link/java setting I can find and none of them will stop the popup from automatically minimizing.

The Whole Process - - -

You log in to KTA KTA then gives a list of documents that you can see the data for along with the image. The processors have 2 screens one for the data for the document and another for the image. When you click on the document the browser opens the page with the document info and opens a popup with the image in it. This works in IE but for numerous reasons I would like the users to use Firefox.

Any help at all would be absolutely amazing as all of you are my last hope. The Vendor is not being much help Either!

Addition to original question------------------------ I can not give a link to the site as it is an internal site. I have gone through every pop up setting that I could find in about:config as well as made sure that the popup blocker is turned off. If the popup blocker is on it does not pop out the image of the document at all. But with it off it pops out the document it just automatically minimizes that document and the only way to view the pop up is to right click and then click on maximize and drag the pop up to the next screen. I realize this only takes around a second but we have around 100 people processing documents and every second counts.


Asked by lzelinski 2 years ago

Last reply by lzelinski 2 years ago

  • Archived

Severe software conflicts with "tobii pceye-mini" eye tracker.

firefox 57.0.4(64-bit)新內核瀏覽器與“tobii pceye-mini”眼動儀軟件之間的嚴重衝突。 導致Firefox崩潰。 我可不可以請託開發商盡快解決問題? 謝謝! firefox 57.0.4 (64-bit) A serious conflict between the new kernel browser … (read more)

firefox 57.0.4(64-bit)新內核瀏覽器與“tobii pceye-mini”眼動儀軟件之間的嚴重衝突。 導致Firefox崩潰。 我可不可以請託開發商盡快解決問題? 謝謝!

firefox 57.0.4 (64-bit) A serious conflict between the new kernel browser and the "tobii pceye-mini" eye tracker software. Causes Firefox to crash. May I ask developers to solve the problem as soon as possible? Thank you!


Product page:http://www2.tobiidynavox.com/support/pceye-mini/ driver:http://tdvox.web-downloads.s3.amazonaws.com/PCEye/software/TobiiDynavox_PCEye_Installer_Offline_2.4.2.164.exe

Asked by jorff 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

How can can't find profile error be fixed in 57? the published fixes do not work.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (read more)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

Asked by vansyckel 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

This is the 3rd or 4th time I have tried to get help with this. I am having a color problem that is messing me up all over the internet.

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write ema… (read more)

I need help. I have told this to you over 3 times with ZERO response. I am having problems with the colors on Firefox in Windows 10. When I am using yahoo to write email I can not see the 24 different colors or 24 different highlights. Just 24 shaded boxes. They are all the same color, so I have no idea what I may or may not be typing. This is also happening all over the internet if I need to enter information in a web sites "box".

I am handicapped and I don't have much of a life. I was hurt at work in 1989 and I have had 8 back surgeries with lots of hardware and fixes to repair the bent titanium rods and screws. I have cadaver bone in my back, I have had one neck surgery with an artificial disc. My doctors are so good, now, that Dr. Tortolani was the surgeon who actually invented the artificial disc. I also have had both shoulders rotator cuffs rebuilt and Tommy John surgery on my right elbow.

I don't have a big life and using the internet to look around and send and read email is a big part of my day.

I have been using Firefox and Windows for a very long time and I am most happy with the two. My 95 pound black lab puppy destroyed my computer at the end of September. She is HUGE and the vet says she will end over 125 pounds. I got a very old Dell from my parents closet that had no problems with Firefox and yahoo email colors. It did have lots of other problems including a dead battery and tons of very old and slow programs. I now have a new, to me a Sony computer, from my brother who basically stripped this computer clean.

My brother and sister in law used Firefox but never had a color problem. I have been told that I have a very good computer now.

I have downloaded and reloaded Windows 10 and the latest versions of Firefox and Windows 10 over and over 30+ times. I have had help doing this, but without any help to me or my computer.

I have followed all of your instructions to reset the colors to default. More about that below.***

After doing all of this I can still not see the colors in yahoo email. I am also having problems all over the internet seeing where I might need to type something.

Just like above when you asked me to Summarize your question in a sentence. I could not find where to type that. I had to go to Microsoft Edge and bring up that page to see where I needed to type. All I could see was Can't find an answer? Summarize your question..... . That was just plain white area with black letters. I could not see the box to type in.

All over the internet if I need to type in a box, I have no idea where that box is. I get no error messages, nothing, this computer thinks everything is working just fine. There are more places this happens than you might think. Thank goodness I know where to type on Google. I can't see that either. I just know where to go after using google for a long time like years long time.

I have had help and tried myself a total of three times to do your Firefox color reset and that hasn't worked. I know so because of the warranty statement. I can't get that to work today. WHY???? Who knows.


I only know I did this correctly because I got the message about the warranty the first 2 times I tried to reset the colors to default. Today when I tried the color reset AGAIN, I couldn't get to the correct spot and try to restore the colors to the default. So I am doing something wrong today trying the reset today. If I only had to click one place then the computer takes over and does the 4 steps. MAYBE if there was a problem and the 4 steps did or could not complete I could send you the error message and Firefox gets back to me with what went wrong.

LIKE I STILL CAN'T SEE THE COLORS. 90% is just black writing. I have a signature that should be in red and blue. It is only in black so it is not like I can't see colors but they are there. Everything I send is just black.

I need someone to please get back to me with this. I am at my wits end. I love Firefox and I don't want to use Edge or Explorer. Chrome is completely out of the question. I will be more than happy to let someone into my computer and figure out what the problem is.

I have a lot of things not working in my life right now I really need some help with this. I thank you in advance so much that you all could figure out what is wrong with this computer and Firefox. The colors work in Edge and Explorer but I want to use Firefox as that is what I know and use.

I know their is probably something very simple that you people at Firefox know what and how to fix this. I know, I worked at a call center for Southwestern Bell for 3 years, that you guys show to others how crazy problems that people need help with. I just need a few minutes of your time. I am more than happy to talk on the phone or chat or letting you look around in my computer. It's probably an easy 5 minute fix.

I thank you in advance for helping me, PLEASE.

Rob Harkins Venice East, Florida

I am more than happy to help to do tests........ Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.



      • (SIDE NOTE) Why when I know what the problem is. Exactly like this problem. You tell me to do 4 steps. Find the address bar type restore:colors,,,, might void warranty... 2 other things. Why CAN"T I JUST HIT I HAVE THIS PROBLEM AND MY COMPUTER DOES THE 4 STEPS ???????? I am usually lost after step 1. That just makes too much sense.
        • (SIDE NOTE 2) It is very hard to find where to write this problem to you. My issue doesn't fit any of the other categories, I think it doesn't, so getting this to you is not the easiest. Try to do it yourself.

There is a NASCAR fan reactions that NASCAR ask about every week. It is called the NASCAR Fan Council. I was asked to join this at the very very beginning when they didn't quite know how to do. I was asked to join because it was impossible to ask the upper most levels of authority a question that I thought NASCAR should look at. When I finally got to an executive I said the same thing. Try to find yourself. He couldn't and I was asked to join the NASCAR Fan Council.

I am also asking management at Firefox to send a question to themselves and see how easy it is not. ****

Asked by mdcubfan1 2 years ago

Answered by jscher2000 2 years ago

  • Solved
  • Archived

Firefox Locks - Then Whole Windows 10 Computer Locks

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - ful… (read more)

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - fully patched) the computer suddenly locks up. I get the spinning wheel. After I wait a while it might unlock but until it does all applications, Outlook, Word, everything that is open, is unavailable. Here is my latest Event Viewer message. (scroll down please)

Log Name: Application Source: Application Hang Date: 1/16/2018 2:47:59 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program firefox.exe version 57.0.4.6577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1438
Start Time: 01d38ef36bb52ed8
Termination Time: 6
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: efdaccb2-e92d-457e-826a-e6e83b8b3175
Faulting package full name: 
Faulting package-relative application ID: 

I have gotten other messages in Event Viewer when the lock ups occur. They are this: Log Name: Application Source: Application Hang Date: 1/16/2018 10:03:42 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 95c
Start Time: 01d38ed407dd2159
Termination Time: 4294967295
Application Path: C:\Windows\System32\svchost.exe
Report Id: baf600bc-2efd-4305-ae78-2a35065dd46a
Faulting package full name: 
Faulting package-relative application ID: 

While the lockup is in place I might try to click something. Then I'll get the message in the attached graphic. Clicking "Do you want to end this process" with OK rarely does anything. This whole deal hoses my computer completely and forces me to reboot.

I've worked with Microsoft. The first time I did a complete reinstall of Windows 10. The second time I tried removing services with msconfig. Nothing is working.

Is this a Firefox problem?

Thank you.

Mike Gallery

Asked by MikeGIL 2 years ago

Answered by MikeGIL 2 years ago

  • Archived

Firefox 57.0.4 crashes every time I start it soon after the requested page appears.

Firefox 57.0.4 crashes every time I start it after the requested page appears or as soon as I move the vertical position sidebar thereafter. Neither the search argument… (read more)

Firefox 57.0.4 crashes every time I start it after the requested page appears or as soon as I move the vertical position sidebar thereafter. Neither the search argument nor the site selected seem to matter -- try searching on "asdf" for example. My crash data have been submitted under my email name. For the nonce, I have made another browser my default, but I'd rather stick with Firefox if it would only behave. OS is Windows 7 Pro.

Asked by P.A.G 2 years ago

Last reply by P.A.G 2 years ago

  • Archived

Firefox crashes

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot. Firefox 57.0.4 (64-bit) System Details Mac OS X El … (read more)

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot.


Firefox


57.0.4 (64-bit)


System Details


Mac OS X El Capitan (10.11.6) MacBook Pro (15-inch, Mid 2010) Processor 2.66 GHz Intel Core i7 Memory 8 GB 1067 MHz DDR3 Startup Disk Macintosh HD Graphics NVIDIA GeForce GT 330M 512 MB

Asked by pherbert 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Firefox Quantum very slow

I updated to Quantum two days ago and I find it is very slow doing everything - typing in search box, scrolling, etc., even just closing the browser. I had no problems wi… (read more)

I updated to Quantum two days ago and I find it is very slow doing everything - typing in search box, scrolling, etc., even just closing the browser. I had no problems with previous version.

Asked by diegodad 2 years ago

Answered by philipp 2 years ago

  • Archived

My Firefox keeps hanging & crashing as of 1/11/18. I've un/reinstalled 5x, cleaned disk space & rebooted. It's the only app I have this issue with. Help!

As noted, I've uninstalled and reinstalled the app several times but I get the same results. Every time I launch the app, it hangs and then crashes. I'm not in the app lo… (read more)

As noted, I've uninstalled and reinstalled the app several times but I get the same results. Every time I launch the app, it hangs and then crashes. I'm not in the app long before it hangs so I can't do a refresh or anything else. I have the atest version of Firefox. I'm not having this issue with any other app or program on my laptop. This has only been an issue for a day. I've had to resort to using Chrome or Edge which I don't want to do. Please help! Thank you.

Asked by jaelder 2 years ago

Last reply by jaelder 2 years ago

  • Archived

Firefox Quantum excellent on one laptop, very slow on my other laptop

Firefox Quantum is a very pleasant improved browser. Much faster than the old one, and very much faster than Edge and Chrome. But this only on my main laptop. On my secon… (read more)

Firefox Quantum is a very pleasant improved browser. Much faster than the old one, and very much faster than Edge and Chrome. But this only on my main laptop. On my secondary (and much used) laptop the new Quantum is slower than the old Firefox and also much slower than Edge and Chrome. Have tried everything I can think of as a reason for this, including remove and reinstall (twice) Have also searched the net without finding anything useful. Are there anybody out there that can help me? Both laptops are made by ASUS with Intel processors, main diifference is that the good(fast) one has 8 GB memory vs the slow one has only 4 GB

Asked by sveinb 2 years ago

Last reply by sveinb 2 years ago