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I recently refreshed Firefox. Despite the message appearing that passwords and bookmarks would be saved, they have disappeared. Any help please ?

I have tried restoring bookmarks, but the message appears that this is not possible. Also, I can not currently save a bookmark. I click to save the site but nothing happ… (read more)

I have tried restoring bookmarks, but the message appears that this is not possible. Also, I can not currently save a bookmark. I click to save the site but nothing happens. Also on the main Firefox page there is no automated saving of frequently used sites.

Asked by Mikeyboy351 11 months ago

Answered by FredMcD 11 months ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

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No websites will load in Firefox, but will in other browsers

Using Ubuntu 18.04, 4.15.0-33-generic GNU/Linux, and Mozilla Firefox 67.0. Other browsers work fine, so it is not an internet connectivity issue. Firefox uses no proxy,… (read more)

Using Ubuntu 18.04, 4.15.0-33-generic GNU/Linux, and Mozilla Firefox 67.0. Other browsers work fine, so it is not an internet connectivity issue. Firefox uses no proxy, and has IPv6 disabled. It cannot open a local server like 192.168.1.4, so it is not a DNS resolution issue. If I run it from CLI, I get the following:

Sandbox: seccomp sandbox violation: pid 25975, tid 25983, syscall 53, args 1 1 0 139885284952128 0 139884708835328. [Child 25975, Socket Thread] WARNING: Unable to create pipe named "25975.45.480528193" in server mode error(Function not implemented).: file /build/firefox-xkwMhH/firefox-67.0+build2/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 210

Happens after a recent update, so may go back to earlier version.

Asked by schieber 1 year ago

Answered by cor-el 1 year ago

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  • Archived

Problem at exporting passwords

I never had a firefox account till now. So, I had to reset the pc where i had all my logins. I once had to export my passwords (exporting key4 and logins.json files) and … (read more)

I never had a firefox account till now. So, I had to reset the pc where i had all my logins. I once had to export my passwords (exporting key4 and logins.json files) and it worked, so i didn't think to much about it. So i reset the pc without cheking if the passwords actually worked (yuh, my bad). The problem is that apparently mozilla doesn't recognize the files, or something, cause when i open "Logins and passwords" it's empty. I don't know what to do, please help me.

Asked by jcfplanck 12 months ago

Answered by cor-el 12 months ago

  • Archived

Firefox keeps resetting itself

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m… (read more)

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

Asked by whyjay 12 months ago

Last reply by ryanrichards22 9 months ago

  • Archived

certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all … (read more)

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?

Thanks

Asked by dont_force_me_to_chrome 1 year ago

Last reply by rubyrose32442 9 months ago

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  • Archived

I'm getting e-mails on my deleted secondary e-mail address

I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary… (read more)

I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary e-mail i get the notification "Primary account email required for sign-in". I also readded the e-mail adress as secondary, disabled all the e-mail notifications and removed it again to no avail. I'm pretty sure that these e-mails started after i checked the secondary e-mail on Firefox Monitor. I may have signed up for the notification service. So i to readded the sec. e-mail, logged in to Firefox Monitor, added the sec. e-mail to the breach alerts and deleted it once again. No success.

Asked by Passi 11 months ago

Answered by Wesley Branton 11 months ago

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  • Archived

Can't Connect To Any Mozilla.org Websites

Symptom: I cannot connect to any Mozilla.org websites. I cannot update Firefox. I cannot get any Mozilla approved add-ons to download. I have tried to connect to Moz… (read more)

Symptom: I cannot connect to any Mozilla.org websites. I cannot update Firefox. I cannot get any Mozilla approved add-ons to download. I have tried to connect to Mozilla.org using all of the Big Three browsers out there and I have the same problem of not being able to connect to Mozilla.org or any of Mozilla's affiliated websites on any of the browsers. I am using Windows 10 and currently have the Firefox 68.0.1build. I have separately ran three different top-tier antivirus programs on my desktop PC and nothing noteworthy was found. I completely uninstalled the antivirus programs and still no connection to Mozilla.org. I tried DNS flush and tried a different DNS server, I tried resetting the modem and router, checked the PC's date and time settings, ensured that no parental controls were enabled, ensured that JavaScript was enabled, removed all Firefox extensions, restarted Firefox in safe mode, uninstalled and reinstalled Firefox and still have the same problem. I tried connecting to Mozilla.org with a free online proxy VPN and was finally successful although Mozilla's GUI didn't completely load correctly. I am able to quickly and efficiently connect to every other website on the web with any browser including Firefox, but none of the web browsers including Firefox will connect to any Mozilla affiliated or Mozilla extension websites on my PC. When trying to access any Mozilla.org website, the page buffers for several minutes and then the page display's the error code PR_CONNECT_RESET_ERROR. Sometimes I get an auto-update message on my Firefox browser that states that a new version is available and so I click to download the new version and all I get is buffering and no downloading. Then a new message appears after a few minutes stating that Firefox didn't download correctly and that I need to reinstall Firefox. I uninstall Firefox but cannot access any Mozilla.org website to reinstall Firefox because after clicking the link to access the Mozilla webpage there is nothing but buffer and no access. Using the free online web based VPN I was able to reinstall Firefox, but I still have to same issues. If I run Windows 10 in safe mode with networking I am able to access all Mozilla.org websites and install Firefox extensions. Is there any known fix to get this issue fixed while running my PC in normal mode apart from completely uninstalling and reinstalling Windows?

Asked by morete 10 months ago

Answered by morete 10 months ago

  • Archived

Proxy with private browsing mode

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus preclud… (read more)

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus precluding the possibility of browsing.

Asked by beatricespada95 1 year ago

Last reply by jscher2000 10 months ago

  • Archived

remove luselucky.com malware

This false update solution was clicked on my PC. Now when I am logging in to one of my banking sites I see it is performing a handshake of authentication. Help, How do I… (read more)

This false update solution was clicked on my PC. Now when I am logging in to one of my banking sites I see it is performing a handshake of authentication. Help, How do I remove this completely and safely? I have a paid ZoneAlarm firewall and have followed all the other suggestions, and it keeps coming back and showing up now on all my secure authentication sites.

Asked by k2sue2 10 months ago

Last reply by k2sue2 10 months ago

  • Solved
  • Archived

Firefox incredibly slow in site

When accessing: https://www.particulares.santandertotta.pt/pagina/indice/0,,276_1_2,00.html Firefox gets extremely slow. I tried restarting with all plugins/addons disabl… (read more)

When accessing:

https://www.particulares.santandertotta.pt/pagina/indice/0,,276_1_2,00.html

Firefox gets extremely slow.

I tried restarting with all plugins/addons disabled and the behavior is the same.

I looked at Firefox's task manager and it indicates no problems at all with this tab.

Chromium has no problem with this site.

What could be wrong with Firefox?

Asked by jmss 1 year ago

Answered by jmss 11 months ago

  • Archived

Firefox Sync just deleted all my settings, passwords, addons, tabs and history

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password mana… (read more)

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password manager on iOS even there everything is deleted.

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Michael 11 months ago

Last reply by jscher2000 11 months ago

  • Archived

My antivirus program is telling me that Mozilla is giving me a trojan every time I open Firefox for the first time. What to do?

Recently, every time I open Firefox for the first time after starting my computer, I get a message from my anti-virus program, Bitdefender, that Mozilla is trying to infe… (read more)

Recently, every time I open Firefox for the first time after starting my computer, I get a message from my anti-virus program, Bitdefender, that Mozilla is trying to infect my computer with a Trojan (see file below). Each time I delete it. This has never happened before, and I have not had any trouble with Bitdefender before either. Is there a way to stop this Trojan from recurring?

Thank you?

Asked by Soretta 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

I want to completely move from chrome to firefox, however firefox is not syncing all my saved passowrd and it is not pssoible for me to move without everything.

As explained I am Unable to completely move from chrome to Firefox but for some reason Firefox doesn't wants to sync all my passowrds. I have tried to submit the CSV file… (read more)

As explained I am Unable to completely move from chrome to Firefox but for some reason Firefox doesn't wants to sync all my passowrds. I have tried to submit the CSV file but that was also not collected in firefox. Please help.

Asked by KratosHell 11 months ago

Last reply by n5mx 11 months ago

  • Archived

Firefox is flickering when typing any letter in Google search bar or when typing any initial letter in url link

Hello Firefox Support Team, Due to the fact, it's very annoying what has happened with my Firefox, I really need your help and assistance. My problem with Firefox web bro… (read more)

Hello Firefox Support Team,

Due to the fact, it's very annoying what has happened with my Firefox, I really need your help and assistance. My problem with Firefox web browser is very simple.

Almost anytime, when I am typing any letter in Google search bar or when I am typing any initial letter in Firefox url link, so for instance "Y" to get into YouTube directly, Firefox always starts to flicker, tremple or how to call it.

Below is my shared video, what I mean and how it looks like, hopefully you would be able to see it:

https://drive.google.com/file/d/1k5zy-63I1wWNfWKXhedCXOIVKSLa4jVG/view?usp=sharing

I did the Firefox hard reset yesterday but it didn't work at all. I have disabled the HW acceleration in Firefox as I've searched already in web but it didn't help neither.

I have the latest Firefox version installed 67.0.2

Please help me because I love Firefox but this is so so annoying..

Asked by AndyMann 11 months ago

Last reply by AndyMann 11 months ago

  • Archived

view loging history and location

I had fraudulent charges on my bank statement, in my google account it shows a device was logged in with my google account in Virginia using a firefox browser. Is there a… (read more)

I had fraudulent charges on my bank statement, in my google account it shows a device was logged in with my google account in Virginia using a firefox browser. Is there any way I can see or for Firefox to check the login history and location for my account so I can send it to the fraud dept of my bank? The date range I need it 20 - 25 May 2019

Asked by lalibertecn 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Message in options "your organization has disabled the ability to change some options"

Why am I no longer able to change some options ? why am I suddenly getting this message ? and how can I switch it off ? The message has only appeared recently. I have bee… (read more)

Why am I no longer able to change some options ? why am I suddenly getting this message ? and how can I switch it off ? The message has only appeared recently. I have been using Avast for years, so it can't be that. The only thing I've changed recently is sync-ing my Google Drive. I have seen lots of other posts about this, but, not being a techy, I cannot make sense of the answers/suggestions and am terrified of making any changes to the Registry Editor. Also, there is no policies.json file on my laptop, which is Windows 7 64-bit. Help .... please.

Asked by Kinsy 11 months ago

Last reply by Kinsy 11 months ago