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  • Archived

Firefox cannot play certain Twitter gifs on Windows 7

Examples of broken gifs: https://twitter.com/wannaODIN_/status/1169143681976283136 https://twitter.com/RedTestament/status/1169139822100930561 https://twitter.com/_t3nshi… (read more)

Examples of broken gifs:

https://twitter.com/wannaODIN_/status/1169143681976283136

https://twitter.com/RedTestament/status/1169139822100930561

https://twitter.com/_t3nshi/status/1169122796573736960

As far as I can tell, this is mainly a Windows 7 problem. I have done a fair bit of testing with gifs I've made myself, and while I don't exactly know how gif "encoding" or whatever works, it seems to be a problem with how Twitter converts certain gif versions.

If I make a gif with Aseprite 1.2.13-x64 the gifs do not work, and show up as black. However you can still download them as a video, reupload them, and then they work, which is kinda weird but I assume twitter re-converts the videos into something else.

However if I make the same gif with Aseprite 1.2.9 which is at least a year older, they work on Twitter.

I've seen some references about H.264 Level 5.2 not working on Windows 7, and maybe that might be the issue? If so, is there any way to get Level 5.2 media to play on Windows 7? https://bugzilla.mozilla.org/show_bug.cgi?id=1479203#c10

Using MediaInfo to check the files of the videos in question they say that they are using AVC (Main@L5.2) (CABAC / 4 Ref Frames), while the "gifs" (yes I know that they are just videos on Twitter) that DO work are AVC (Main@L5).

Asked by kashoucanavi 9 months ago

Last reply by kashoucanavi 9 months ago

  • Archived

I have a Firefox browser extension I've repeated tried to remove -- SpecialSearchOffer

AVG keeps telling me I have 2 poorly rated browser extensions. One, IDF Online Identity Protection Tools, I want to keep and ignore the message. The other, SpecialSearc… (read more)

AVG keeps telling me I have 2 poorly rated browser extensions. One, IDF Online Identity Protection Tools, I want to keep and ignore the message. The other, SpecialSearchOffer, I've no idea how it was added, but clicking AVG's Remove doesn't eliminate it.

Asked by LoiS 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox Updated yesterday, again my logins and passwords are not there, how do I fix this? I

I also tried using Sync and still no logins & passwords. This has happened numerous times, last time it was AVG. I'm now using Dashlane and Chrome for any website t… (read more)

I also tried using Sync and still no logins & passwords. This has happened numerous times, last time it was AVG. I'm now using Dashlane and Chrome for any website that requires a login but this is getting tiring.

Asked by Gary 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

bug report - screenshot of 'unable to connect' page

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but n… (read more)

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but nothing happened.

Asked by jcorneli 9 months ago

Last reply by McCoy 9 months ago

  • Archived

Firefox crashes

bp-44434ce5-245f-4ad5-b736-e6f390190909 9/9/19 6:09 PM bp-0808fe04-a54c-4f32-b9b5-7405c0190909 9/9/19 7:52 AM bp-c6b6fc58-d5e4-4dd6-b5b1-300030190909 9/9/19 7:16 AM bp-47… (read more)

bp-44434ce5-245f-4ad5-b736-e6f390190909	9/9/19 6:09 PM
bp-0808fe04-a54c-4f32-b9b5-7405c0190909	9/9/19 7:52 AM
bp-c6b6fc58-d5e4-4dd6-b5b1-300030190909	9/9/19 7:16 AM
bp-47280afb-b5a5-4d00-aea2-5adff0190909	9/9/19 7:16 AM
bp-10d6ad9b-f459-446f-9d3e-287370190909	9/9/19 7:16 AM
bp-f8b99ac8-4db9-43ef-8a67-938040190909	  

Asked by dfiller 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Не работают кнопки на HOTBIT

https://www.hotbit.io/exchange?symbol=BEAM_ETH Выше графика кнопки периода : 1m 5m 30m... Всегда включен только период D. В Хроме кнопки работают. В Firefox нет. Поддер… (read more)

https://www.hotbit.io/exchange?symbol=BEAM_ETH Выше графика кнопки периода : 1m 5m 30m... Всегда включен только период D. В Хроме кнопки работают. В Firefox нет. Поддержка HOTBIT предлагает отказаться от Firefox

Asked by filko 8 months ago

Last reply by filko 8 months ago

  • Archived

Firefox stops working when trying to upload photos to online printing - also when trying to check options in firefox itself

Problem started yesterday afternoon when trying to upload photos to Walgreens.com for printing. Kept getting message "Firefox has stopped working. A problem is preventi… (read more)

Problem started yesterday afternoon when trying to upload photos to Walgreens.com for printing. Kept getting message "Firefox has stopped working. A problem is preventing the program from working correctly. Windows will close the program...." Tried uploading using Chrome & no problems at all. Problem continued today -- also getting the same error message in firefox options/add-ons/security, etc. Have restarted computer, refreshed firefox, ran in safe mode -- same thing happens. Bitdefender security is up-to-date Checked Mozilla Crash Reporter -- NOTHING shows for yesterday or today.

Bitdefender does show this info at approx. same timeframe as some of the crashes (although it only shows 3 instances & firefox crashed many more times than that) -- Potentially malicious application blocked 2 hours ago

Feature: Advanced Threat Defense

Application rundll32.exe has been detected as potentially malicious and was blocked. Application path: C:\Windows\SysWOW64\rundll32.exe Command line parameters: C:\Windows\SysWOW64\Rundll32.exe "C:\Users\Jan\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRu

Asked by janmaxie007 8 months ago

Last reply by janmaxie007 8 months ago

  • Archived

Firefox crashes

Hi, I am suddenly getting frequent Firefox crashes after a recent Firefox update. It still crashes in Safe Mode with hardware acceleration disabled. Memory tests fine. Al… (read more)

Hi, I am suddenly getting frequent Firefox crashes after a recent Firefox update. It still crashes in Safe Mode with hardware acceleration disabled. Memory tests fine. All software is up to date.

The last few crash report details are as follows:

bp-df7992e2-0618-4337-ab58-c348b0190908 08/09/2019, 21:35 bp-3bf750d9-c06e-4cd1-a4e1-6c2650190908 08/09/2019, 20:14 bp-969c3264-ee53-4c3c-bf4b-6ef3b0190908 08/09/2019, 18:04 bp-e194e0bc-01a6-44a1-814f-426b00190908 08/09/2019, 16:45 bp-af5e89f3-109b-4f51-80ab-13c710190908 08/09/2019, 16:44 bp-39330c7e-b02e-4976-b3eb-ace030190908 08/09/2019, 16:44 bp-8ba0032e-35da-4705-a8ee-9b5990190908 08/09/2019, 16:43 bp-218e63ed-211f-498d-9898-321b20190908 08/09/2019, 16:43

Any help would be appreciated - Thanks!

Asked by Moosey 9 months ago

Last reply by Moosey 8 months ago

  • Archived

How can I protect against a malicious Javascript exploit?

For the second time in a few months, my browser pops up a new tab with a big red page claiming my computer has been infected and all kinds of badness is happening. And W… (read more)

For the second time in a few months, my browser pops up a new tab with a big red page claiming my computer has been infected and all kinds of badness is happening. And Windows itself becomes completely locked up. I needed to take it down for a hard boot. Upon recovering my system and looking at my browser history, I see that there is a huge pile of calls to some purported service: arrideral.info -- so the computer lock-up would seem to have been due to some (assumed) Javascript running in some site which is running the multiple calls and bogging down Windows to the point where it is unresponsive. Obvious malicious intent. How can I avoid this? (BTW I got this info from wa-com.com: "Arriederal.info is registered since 10 September 2019. Arriederal.info IP is 167.114.45.229. Arriederal.info is hosted in Canada (Montréal, Quebec). " )

Asked by pinnerblinn 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox frequently stutters, lags, and results in severe input delay

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. B… (read more)

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. Basically what is happening is that whenever I'm using Firefox, it will very frequently stutter/lag. And by "frequently" I mean once every 2-4 seconds. This stutter hangs for about another 1-2 seconds before any inputs I attempted will suddenly and quickly catch up.

For instance, if I'm typing (like I'm doing with this description) it will regularly hang as I type for about a second or two. I can still type while it is hanging, but nothing will appear on the screen until it finishes its stutter, then it will suddenly just display everything that I typed.


-Important note: When I say "hangs" I don't mean in the tradition sense where the browser goes unresponsive. The browser does not freeze. In the case of me typing in a text box, the cursor still blinks as if it is waiting for input. If I'm watching a video, the video will continue to play, etc. What is "hanging" is literally my ability to input anything.

Another example: Scrolling. I'll attempt to scroll, then it will hang for a moment, then quickly jump to the location it 'should' have scrolled to.

This goes for literally any input. And Like I said before, it seems to be getting worse and worse gradually over time. It started as a negligible little hiccup that happened randomly. Then it got more frequent and more pronounced. Now I can't even type a full word without it lagging out. Just earlier I was watching a youtube video and tried to click my mouse to pause the video... but the video didn't pause for a full 3 seconds until after I clicked my mouse.

Things I have done so far:

  • I made sure I was using the most recent version of Firefox (69.0)
  • I downloaded chrome to test if that gave me the same issues. It did not. Everything worked super smoothly.
  • I looked at the resources Firefox was using in task manager and Firefox uses about 530mb of memory, and hovers between 4-11% of CPU usage.
  • I have already attempted a restore for Firefox, which did nothing to fix the issue.
  • I've made sure my graphics drivers where up to date.
  • I've disabled hardware acceleration in the settings.

I've been using Firefox for over 12 years now and I really don't want to switch browsers... but I don't know what else I can do.

Asked by R3 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Virus download

I just got a download message that says, You have chosen to open bridge3.331.1_en.html which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com What should… (read more)

I just got a download message that says,

You have chosen to open

bridge3.331.1_en.html

which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com

What should Firefox do with this file?

  Open with   Firefox (default)

Fairly sure this is a virus of some sort, not sure where exactly it came from. Anyone else run into this?

Asked by gwingard 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox Bookmarks are Jumbled

I am a very organized person and I expect my bookmarks to be neat and organized. I noticed yesterday that my bookmarks were all jumbled and out of place. My folders were … (read more)

I am a very organized person and I expect my bookmarks to be neat and organized. I noticed yesterday that my bookmarks were all jumbled and out of place. My folders were no longer nested but all unorganized. Fortunately, I had a backup, so I restored it, only for it to get jumbled again. So, I signed out of all devices, selecting to delete everything. So, I imported my backup, and everything is fine. I logged back into Firefox on the computer that I imported the backup to, and again, everything was screwed up.

So, signed out again, chose the option to delete everything and restored the backup again. That is where I am right now. I am thinking something is corrupt with my account, but I do not know how to fix it. I was hoping that someone could help me. I have looked through the support documents, but I have yet to find one that helps me. I am running Windows 10 on four computers, Linux Mint on one and three Raspberry Pies with Raspbian. I also have two Android phones. I have had this setup for quite awhile with no problems until now.

Asked by alphagenius 8 months ago

Last reply by alphagenius 8 months ago

  • Archived

Firefox Sync results in double the bookmarks and folders

I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookm… (read more)

I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookmarks. As a result, I went back to manually syncing my bookmarks by exporting them on my primary computer and then deleting and importing them on my secondary computer. I recently tried Firefox sync again and it messed up my bookmarks again. The result was double the bookmarks and folders. I have a first set of bookmarks and folders that appear the be synced followed by a second set of bookmarks and empty folders. The second set follows the same order as the first set above starting with Bookmarks Toolbar, Other Bookmarks, Recently Bookmarked, Recently Tagged, and then a bunch empty folders. Also in the first set, many of my favicons are missing. What is going on and how can I fix this?

Thank you,

Asked by Steve H 8 months ago

Last reply by Steve H 8 months ago

  • Archived

Website slowing website

Thought problem was just on MyPoints when viewing videos but occurred yesterday at InBoxDollas while playing a game. 9/15 - Attached is one of the video screens with the… (read more)

Thought problem was just on MyPoints when viewing videos but occurred yesterday at InBoxDollas while playing a game.

    • 9/15 - Attached is one of the video screens with the website slowing...... In this group Postables - almost all had this come up. Sometimes just froze there & when I refreshed screen this ... website slowing.... came up & I had to StopIt for video to continue. {Often the screen would be Black as attached shows, sometimes black with an x in the middle so I refreshed}**

Last night I deleted History (except for personal.). Opened MyPoints this morning & went to Postables where half or more of the videos had this popup line stating Website slowing...... & I had to keep clicking on StopIt. I went to the video in image I added but the 2nd from there had this popup - slowing website.... So I guess deleting history helped some perhaps - but is still there. {Searched last night & all the ideas/thoughts listed to stop this went back to 2016. Before deleting History, I went to registry & searched for Firefox Pioneer and also Shockware - None were found.

Asked by jcluvu22 8 months ago

Last reply by jcluvu22 8 months ago

  • Archived

My bookmarks won't sync

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my … (read more)

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my options in sync to see if the chances would show up in firefox on my other computer. They did, so I have that much right. I tried turning off bookmarks in the sync, syncing, then clicking the box and syncing again. I want to say it can't be me, but of course it has to be or everyone would be having the same problem.

Asked by fromdecatur 9 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox shuts down just after Save as.. or Open... dialog window is displayed

When I want to download a file from internet or upload one, the Save as... or Open... dialog window appears. That's completely right. However 2sec after Firefox shuts dow… (read more)

When I want to download a file from internet or upload one, the Save as... or Open... dialog window appears. That's completely right. However 2sec after Firefox shuts down. I reinstalled FF (deleted AppData folders), made new profile etc. Same happens in safe mode. Happens consistently.

Asked by michal 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

bookmarks & extensions synced but not logins & passwords

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows… (read more)

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows and firefox on my laptop. Them I logged into sync.

After a few minutes, it got my bookmarks and my extensions reinstalling, but that was yesterday and ever since, I never got my logins and passwords.

I checked the "logins" box in about:preferences#sync, checked "use a master password" in about:preferences#privacy and did a "sync now" but still no passwords and logins. They should still be on my desktop (I did not start it since) but I am afraid they will disappear when I connect if it syncs with the laptop which has none of them.

How can I be sure I keep them on my desktop when I turn it on? Can I save them somehow?

And then how can I get them on my laptop too?

Asked by fenntil 8 months ago

Last reply by FredMcD 8 months ago