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Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

Logged in with my account after format. Did a password reset. No Bookmarks or passwords or anything. Account is correct. What happened?

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I … (read more)

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I login. No bookmarks, no passwords, no data whatsoever. It does not sync. Last time I did a format, I remember crearly, logging into firefox account and instantly everything got synced, like in a minute. What is going on? Why are there no data in my profile? Where is all my bookmarks and passwords? What do I have to do to get my bookmarks and passwords back?

Asked by koutrasantonis 2 years ago

Answered by koutrasantonis 1 year ago

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Dual boot (Win7 & openSUSE TW) ZBook-17-G2-Tumbleweed

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring … (read more)

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring the tabs back the machine name is not there and all my open tabs are gone.

Firefox 82.0 (64-bit) Operating System: openSUSE Tumbleweed 20201104 KDE Plasma Version: 5.20.2 KDE Frameworks Version: 5.75.0 Qt Version: 5.15.1 Kernel Version: 5.9.1-1-default OS Type: 64-bit Processors: 8 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

Asked by jonzn4SUSE 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 1 year ago

Last reply by cor-el 1 year ago

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My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 1 year ago

Last reply by aditya81028 1 year ago

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Having trouble removing all synced Firefox data to start fresh

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuri… (read more)

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuring out how to stop all my synced Firefox Sync data in Accounts from downloading and overwriting my fresh installation's default settings/bookmarks/add-ons/plug-ins/etc. What happens I go through an entire routine to first uninstall my current installation of Firefox, then delete every trace of my old profile data that I can find, then reinstall Firefox, set it up as desired, and log into Firefox Accounts to sync my new configuration. What happens instead is my old synced config downloads to my local Firefox and overwrites all my settings. I don't want to delete my Firefox Accounts account, I just want to make my new profile overwrite the synced one after I'm done setting it up.

Things I've tried: -Signing out of my Firefox account on my old installation and selecting the option to delete my old synced data. -As many different combinations of refreshing Firefox+clearing all of my browsing history data+signing out of Accounts & deleting my synced data......as I can think of, prior to uninstalling, and again after re-installing Firefox. -Logging into Firefox Accounts on my phone to confirm the deletion of my synced PC config


The last two options I can think of are to make sure *all* of my saved data in Accounts - across all of my devices and not just my PC - are deleted, and to try using the Profile Manage to create a new profile and upload that to Accounts........but I wanted to get someone else's input, as I've already burned several hours trying to figure this out.

Asked by AndysSeveredHead 10 months ago

Last reply by AndysSeveredHead 10 months ago

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Firefox Sync just updated my bookmarks to how they were in 2016

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off t… (read more)

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off the rails. I booted a virtual machine for the first time in years and while on that vm I used firefox. That copy of firefox had never had sync enabled and the bookmarks were very old. I uncautiously turned sync on, thinking that it'd favor the current bookmarks over years old bookmarks. Nope. Now I find all of my active instances of firefox (all windows flavors) have bookmarks from 2016. Two things.

  1. 1 What's the best way to restore my current bookmarks? I have backups from last night and maybe even more recent. I know how to restore bookmarks...but I'm concerned that sync will just repeat the same error and adjust to the 2016 set.
  2. 2 How did this happen? I have gotten to trust sync so much that I just enabled on the old firefox without taking any precautions. That was probably a mistake plain and simple - sync is complex and that sort of gap in dates could be unanticipated. But still it seems odd that sync would favor an ancient set over the current set.

Firefox is a great browser and sync is part of that greatness. Thank you mozilla.

Asked by sparrowtwo 10 months ago

Last reply by sparrowtwo 9 months ago

  • Solved
  • Archived

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

Asked by vvons 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Archived

I can't sign in to firefox for some reason,

Already tried resetting, restarting with addon disabled, refreshing and updating The login page just keep loading and loading Been happening for the last 2 weeks or so P… (read more)

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

Asked by rafi_156 2 years ago

Last reply by rafi_156 1 year ago

  • Solved
  • Archived

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 1 year ago

Unsync my Firefox account from someone else's computer from a distance when no password was required

Hi. I was visiting someone and while I was there, I synced my Firefox account to his computer so I could do my personal business on it. I had it set up so I didn't need t… (read more)

Hi. I was visiting someone and while I was there, I synced my Firefox account to his computer so I could do my personal business on it. I had it set up so I didn't need to log in before using Firefox, though. I've seen instructions for how to unsync a device at a distance that advise one to change one's Firefox password, but I am not sure whether this would work in my case since I didn't have things set up on the other computer to require a Firefox password. If I changed my password, would the other computer revert to requiring a password to open Firefox?

The second part of the instructions I read advise one to also change all one's other passwords: "If you don't change the passwords for things like your bank account, it would still be possible for someone else to log into your account on your lost device." I don't understand why this would be the case. Since I have over 200 passwords, this would also be completely impractical for me. Could someone please shed some light on this matter? Thanks.

Asked by Firefoxhunt 2 weeks ago

Last reply by Firefoxhunt 2 weeks ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved

Could Firefox ask for main password at launching, not tenth seconds after ?

Hello, I am French but I try to write in English... When I launch Firefox, I know it will ask for my main password. This is what I need, me for I activated "Sync" (to syn… (read more)

Hello, I am French but I try to write in English... When I launch Firefox, I know it will ask for my main password. This is what I need, me for I activated "Sync" (to synchronize my profile on PC and Android). My problem is not "how to prevent Firefox to ask for my main password" (many people ask for that on the net). It is "how to prevent Firefox to wait about 30 seconds before asking for my main password".

I did read only one thread about the trouble I encounter each time I launch Firefox but I gess many people experiment the same thing. https://support.mozilla.org/en-US/questions/1312988 (you can see the source is a very good one :-) ) I entirely agree with the author, who wrote :

"The delay in the master password prompt is up to 20 seconds and is so annoying, it just gets in the way when you are trying to work."

So, you launch Firefox, you look for one of your bookmarks to click on it but then, Firefox stops your action and a window asks your password. Worse : you are typing words in the adress bar and after some seconds you discover that you were typing the last words in the password pop-up window. Awfull ! You can then 1/ grumble and type your password 2/ grumble an press the Escape key

I use sometimes Seamonkey, that asks for the main password within the second you click its shortcut on Windows desktop. An excellent solution ! But after that, I notice that Seamonkey does not have a Sync function (and Firefox asks for the main password 20 or 30 seconds after opening only if Sync is activated).

To sum up, it would be great if Mozilla / Sync could remove the delay before asking for the main password, even if it has to ask for it right after clicking on the desktop shortcut. Thanks for any advice, Michel

Asked by Michel_T 3 weeks ago

Answered by cor-el 3 weeks ago

  • Archived

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 2 years ago

Last reply by AliceWyman 1 year ago

MY SAVED PASSWORDS ARE NOT SHOWING ANYMORE

Hello Everyone, I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my pas… (read more)

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

Asked by sheikhaamir2014 1 month ago

Last reply by Seburo 2 weeks ago

  • Archived

Firefox 80 - Own Syncserver on an Raspberry Pi doesn't work anymore :(

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect wit… (read more)

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.

Asked by firefox938 1 year ago

Last reply by ffsync25 1 year ago