Firefox Support Forum

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specific needs otherwise. I can only type using one finger at a time due to my autism causing poor coordination. I've been having trouble keeping my gmail synced up in places and it's the mail one I use. But I can't sync my password to different devices as it always asks for a password I haven't used before. I am happy to keep the addons proper on the developer version, and not use it for anything until I ca get it set up without having to re-sync everything. Do you have a suggestion for limited motor ability?

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Hey, I have this weird problem that when ever I log into my sync account and sync firefox I get malware. Opening new window (CTRL+N) puts me into here: http://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=lvs__webcompa__1_0__ya__ch_WCYID10420_200404__yrff

My homepage is set to duckduckgo and when i open new tab, it works properly.

I deleted all traces of firefox and reinstalled and if i dont log into sync, the malware does not appear (so it's not in my system, it comes with sync)

Any help where can i go to trace down how it comes and how to get rid of it?

Extensions I have installed: Clockwork, DuckDuckGo Privacy Essentials, Lastpass, PKCS11 loader, Token Signing, Vue.js Devtools, Wappalyzer

Best regards, Siim.

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.

I am trying to sign in and sync my account to my new computer, but firefox is NOT sending the 6-digit verification code to my email from my new computer. I have been trying for hours.

It is not a problem with my email. I logged out of Firefox and back in from my old laptop and it sent the verification code to my email for my laptop within seconds. No problem. But it just won't send it from the desktop. (the code from the laptop doesn't work on the desktop, tried that to)

This is very frustrating and ruining the new computer experience.

HI..

I'm running Xubuntu 18.04.4 LTS & recently switched from waterfox to Firefox 73.0.1. I have been bugged by two problems that I haven't been able to fix myself & was hoping that someone here could possibly help.

[ Problem_1. Sync has stopped working.... ] Whenever I open the synced tabs sidebar all I see is "Connect Another Device". On android I'm running Firefox Nightly version 75.0a1 & I've signed out & then re-signed in, but still nothing. The sidebar stays the same as the screenshot above. Both devices show under devices & apps & I can send tabs between both browsers. I just cannot use the synced tabs sidebar. I use sync daily & hope to find a fix soon. Here is the most recent sync log from about:sync-log. >> https://paste.mozilla.org/cXGtysBQ <<

[ Problem_2. Cannot fully use Instagram.... ] I can access instagram.com & browse through the site without any problems. However if I try to like, comment, share or follow I constantly get "Action Blocked" popping up & whatever I've just tried to do has been unsucessful. I can confirm that instagram works perfectly on both chromium & brave desktop browsers & also the official android app.

I have attached two screenshots relating to both my problems & can confirm that uninstalling & reinstalling firefox did nothing. Many thanks in advanced for replying & helping me :)

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it connect Firefox data with my mail and account. I even tested that in way that I signed out from my account, removed all the data from Firefox, and when I signed in again, it was all there. It was about 5 months ago. Now, on my new PC, when I signed in with same account, there is no any those bookmarks. I tried to restore bookmarks, but it offers me only two time points in past for restoring, and none of those gives me back bookmarks or any other data. I didn't use that account with Firefox until now. Please help, there was a lot of important bookmarks to me for work.

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Support for this signature How to read this crash report ID: 04bd67a6-446a-4d61-a9a8-31cf80191222 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown More Reports Search UUID 04bd67a6-446a-4d61-a9a8-31cf80191222 Date Processed 2019-12-22 22:41:47 UTC Uptime 123,924 seconds (1 day, 10 hours and 25 minutes) Last Crash 172,514 seconds before submission (1 day, 23 hours and 55 minutes) Install Age 1,401,752 seconds since version was first installed (2 weeks, 2 days and 5 hours) Install Time 2019-12-06 17:18:40 Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 CPU Count 4 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GK107 [GeForce GTX 650] (0x0fc6)

Startup Crash

False

MOZ_CRASH Reason (Sanitized)

MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fef130b885 Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,792,373,157,888 bytes (8.79 TB) Available Page File 11,178,225,664 bytes (11.18 GB) Available Physical Memory 4,887,105,536 bytes (4.89 GB) EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00000000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/PlacesUtils.jsm, line 2026)

Processor Notes processor_ip-172-31-14-246_us-west-2_compute_internal_7; ProcessorPipeline; SignatureShutdownTimeout: Signature replaced with a Shutdown Timeout signature, was: "Abort | mozalloc_abort | Abort | NS_DebugBreak | nsDebugImpl::Abort | XPTC__InvokebyIndex"

I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to sign in to enable sync. Whenever i'd input the 2 factor authentication code it would just tell me that my email "just returned". what does this mean and how can I fix it? my email is a normal Gmail account working perfectly fine.

I have a Firefox account and use it to sync across devices; being able to sync and then completely log out on one device is a primary reason I use Firefox.

I log out of devices that I do not own when I'm exiting Firefox. Today I opened Firefox on a device that I'm 100% certain I logged out of yesterday - and found that my bookmarks, bookmarks bar, and add-ons were already visible and active, and one of my add-ons was already logged in.

I verified that the Firefox Sync / login screen showed that no one was logged into the Firefox account, and then I logged in using my usual credentials. It reflected that I was then logged in, but everything else remained visible.

I followed Firefox instructions for viewing the logs, and strangely, there was no log. I went up a directory, and found that all the logs were in the 'failed' directory. Clicking on each of the failed subfolders shows only: ids []

This is very concerning because it entirely negates the security and privacy aspects of having a login. I was not logged into Firefox - and the Firefox interface confirmed that this morning, in addition to confirming it when I logged out yesterday - yet somehow not only were my personal bookmarks showing, but one of my add-ons was also logged in, providing further access to anyone who might have opened a Firefox window from this device.

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync.

This pops up a yellow bar along the top of the "Logins and Paswords" page saying "Please enter your master password to view saved logics and passwords" . I don't have a master password set so that makes little sense. To the right of the yellow bar is a button "login". if i click the button ther yellow bar goes away but there is no log in dialog.

What do I do to get Fiefox to sync?

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect Synch to the Windows PC I get the image which is on the first attached Screenshot. Following these direction I sign in to Firefox account on Windows and get the screen displayed in the second attachment. After about ten seconds it switches to the word "Working.." and stays there for hours.

This issue has been around for years with no actual solution. I recently finally got around to disconnecting three of my devices (laptop, Samsung tablet and Samsung smartphone) from Firefox Sync in order to determine if the problem is sync-related. The bookmarks toolbar on my main device (another laptop) were still being randomly rearranged. I therefore disconnected this laptop from sync as well. The bookmarks toolbar has since been stable with no rearranging. This is telling me that this is a sync issue, not an issue with a corrupt places.sqlite file, an add-on/plug-in or hardware acceleration, as previously suggested by Mozilla, which was then marked as a solution. Sync has often been quite useful, but since I have my bookmarks (folders) arranged in alphabetical order on the toolbar for quick access and use them all frequently, I'd rather forego sync than deal with constant reordering of the bookmarks toolbar. I gather from what I've read that this problem also exists in the Google Chrome web browser. Even if the problem is a corrupted places.sqlite file, surely the sheer number of users experiencing the issue would suggest a bug or vulnerability with that file, irrespective of what add-ons are installed since the likelihood of all those users having the same add-on(s) installed is probably minimal. Surely it's about time Mozilla properly investigated (e.g. what add-on(s) is causing the issue, how the places.sqlite file can become corrupted, how sync is causing the problem, etc., etc. and disseminating the findings to users) and actually solved this issue instead of expecting users (the IT-savvy ones at least) to waste time doing their own futile troubleshooting. I really don't think that I should have had to disconnect from sync in order to "fix" this problem.