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I'm only getting one quarter of a screen on Flash Player on Firefox.

Only the upper left quadrant of the Flash Player screen has content. The rest of the screen is either blank or the original static image. This occurs on YouTube and any w… (read more)

Only the upper left quadrant of the Flash Player screen has content. The rest of the screen is either blank or the original static image. This occurs on YouTube and any website that has Flash Player content. Computer is a Macbook Pro Retina using OSX 10.8.4. I've uninstalled and reinstalled Flash Player (twice) and uninstalled and reinstalled Firefox. The problem doesn't occur when I'm using Safari.

Asked by Fosterbeach 7 years ago

Answered by alport 7 years ago

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Wav files won't play in Firefox 22

Wav files won't play in Firefox 22. Previous versions of Firefox are fine. Other sound is fine. I have the latest mac OS X. Quicktime is set to play wav files. I hav… (read more)

Wav files won't play in Firefox 22. Previous versions of Firefox are fine. Other sound is fine. I have the latest mac OS X. Quicktime is set to play wav files. I have the latest version of it.

Is there a fix for this?

Is there any other plugins I can install which will play the wav files?

Asked by Sun-flower 7 years ago

Answered by AliceWyman 7 years ago

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Firefox very slow to close (2 - 4 minutes).

I have used Firefox for Mac for several years. I have always had my pref set to "Clear History when Firefox closes" Up until version 32, Firefox would close in a few se… (read more)

I have used Firefox for Mac for several years. I have always had my pref set to "Clear History when Firefox closes" Up until version 32, Firefox would close in a few seconds. Now it takes 2 - 4 minutes to close. I have to quit Firefox separately before choosing "Shut Down", otherwise the shut down is stopped.

I have read articles here that suggest that unchecking the preference for clearing history is a "solution". Giving up the automatic clearing of history may solve this problem, but now there is a new problem. Do I need to manually clear history every time before quitting Firefox? That is not a true solution.

In my case, why did this problem start with v. 32?

Asked by Joe_Heller 6 years ago

Last reply by FredMcD 5 years ago

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Certain embedded YouTube Videos won't play in FireFox 23

I have YouTube videos embedded on my website and some of them will play and some will not. This happens on both PC and MAC so is not OS specific and all the embedding cod… (read more)

I have YouTube videos embedded on my website and some of them will play and some will not. This happens on both PC and MAC so is not OS specific and all the embedding coding on the website is the same. When I first embedded the videos they all worked, now only certain ones play. The ones that will not play have a black screen and audio only plays.

Asked by lajollacreative 7 years ago

Last reply by cor-el 6 years ago

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Why does my Firefox not have a Java plug-in?

My question is similar to "Java Plug-in for JRE7u21?" but all the suggestions there that worked are for Windows, and I'm on a Mac, and I don't want to hijack that thread.… (read more)

My question is similar to "Java Plug-in for JRE7u21?" but all the suggestions there that worked are for Windows, and I'm on a Mac, and I don't want to hijack that thread. For the record, that thread is /questions/958847. aw

I have Mac OS X 10.8.5 Mountain Lion, Firefox 24.0, which says it's up to date, and Java 7 update 45, also up to date. I only want answers for Mac OS X, not Windows, not Linux.

The online Java test works OK in Safari but not in Firefox. Firefox thinks Java is not installed. There's no "Java Applet Plug-in" in the plug-ins list.

Since Safari is OK, I assume there's a bug in Firefox. Can we narrow it down by identifying which combinations of versions (of Mac OS X, Firefox and Java) have the Java plug-in and which don't?

Asked by marty39 7 years ago

Answered by AliceWyman 6 years ago

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Firefox 24 and 25-b always hangs when starting up on mac Osx 10.8.5 despite trying everything suggested on support pages. Reverting to firefox 22 works. Help?

I have tried everything on support yet it keeps crashing. My macbook pro has the same software (10.8.5) yet firefox 25.0 works like a dream. My desk top is part of an off… (read more)

I have tried everything on support yet it keeps crashing. My macbook pro has the same software (10.8.5) yet firefox 25.0 works like a dream. My desk top is part of an office network with 10.8 server.

Question title edited by moderator to change "keeps crashing" to "always hangs", since Firefox isn't crashing - it's not responding. aw

Asked by SamK 7 years ago

Last reply by Xavier Kreiss 6 years ago

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Unresponsive script error when clicking on slideshow image link

All of a sudden Flash slideshows I have installed are getting an "unresponsive script" error when you click on any of the hyperlinked slideshow images. After clicking on … (read more)

All of a sudden Flash slideshows I have installed are getting an "unresponsive script" error when you click on any of the hyperlinked slideshow images. After clicking on the image, it takes a long time for the page to change, then the "unresponsive script" warning window pops up identifying this page as the culprit with a :16 at the end.

Example: http://accessretirement.com/new

The slideshow itself works fine, it is the hyperlink that is a problem. I didn't change the script. This happens in Safe Mode as well. Also happens on Windows laptop. Does not happen in Safari. Clients are screaming, have tried asking this question before but didn't get an answer. Appreciate any thoughts.

Asked by pellky 7 years ago

Answered by pellky 7 years ago

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"Reload" has disappeared from "View" dropdown in navbar. How can I get it back?

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening tod… (read more)

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening today. I restarted Firefox, then restarted computer, but "Reload" is still gone from "View" dropdown. Is there some magic trick I've missed? Thanks.

Asked by Toni126 6 years ago

Last reply by oldtymeffuser 6 years ago

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Wish to change default language

I want English as default language (FireFox for Mac) Preferences / Content / Choose a language It is set to English Yet on Googling it appears to be Polish How do I chang… (read more)

I want English as default language (FireFox for Mac) Preferences / Content / Choose a language It is set to English Yet on Googling it appears to be Polish

How do I change that ?

Asked by minkowski 7 years ago

Answered by jscher2000 7 years ago

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How to stop the add-on bar from loading?

I see a couple of other similar questions...without answers, so thought I'd post the question to see if anyone has figured it out. I DO NOT want the Add-on bar at the bot… (read more)

I see a couple of other similar questions...without answers, so thought I'd post the question to see if anyone has figured it out.

I DO NOT want the Add-on bar at the bottom of my browser window...so why do I have to have it? Firefox does such a wonderful job in all other regards...I don't understand why it has to add this hideous bar when it's not wanted...or needed.

Yes, I have two add-ons, but they both have an icon in the nav bar next to the URL window...so why should I want the same two icons in this bar? Thanks for any help.

Asked by larrymcj 7 years ago

Answered by larrymcj 7 years ago

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bookmarks dropdown menu disappeared

I have a row of icons visible that are in my bookmarks toolbar. And this row "used" to have a drop-down arrow for the bookmarks toolbar and another for all my other bookm… (read more)

I have a row of icons visible that are in my bookmarks toolbar. And this row "used" to have a drop-down arrow for the bookmarks toolbar and another for all my other bookmarks. As of this morning, the arrow for the bookmarks has disappeared.

How do I get it back?

Asked by cmoore 7 years ago

Last reply by cor-el 7 years ago

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There is no "manage account" option for sync on any of my devices, and I can't set up any new sync devices. How do I fix this?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" a… (read more)

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

Asked by olacanty 7 years ago

Answered by the-edmeister 6 years ago

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Constant crashing on Mac OSX

Hi, My firefox is crashing a lot over 12 times this month. I have no idea why. It just slows to a complete stop and shows the beachball. MAC OSX. Also I get alot of flas… (read more)

Hi,

My firefox is crashing a lot over 12 times this month. I have no idea why. It just slows to a complete stop and shows the beachball. MAC OSX.

Also I get alot of flash crashes I have updated and followed the instructions for that and no luck as of yet. Below is the info of my last 7 crashes. Please help thank you.

Report ID                                 Date Submitted
bp-4bebfd35-f575-4387-972d-199f62130912 12/09/2013 03:07 
bp-48039fce-6e10-482a-9ef0-c3c9c2130912 12/09/2013 03:01 
96F990AA-EBA7-4517-B23D-9808FC7FCE59 31/08/2013 17:47 
2EE96712-8C33-4696-AC4E-CDB01B62901A 28/08/2013 15:32 
D091AA88-8642-42AD-9332-5AAC8749E918 27/08/2013 16:27 
7B0C8E0D-3B12-4278-A709-FC1EE72FB6D5 26/08/2013 15:46 
972943BD-1735-4CB2-BF1E-2713A645C8B1

Asked by realizment 7 years ago

Last reply by Xavier Kreiss 6 years ago

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CNN website video hangs. Only CNN.

48.0.2 on Mountain Lion 10.8.5. Fullscreen video on the CNN site plays initially, then stops with a circling round arrow. Lately it has started to do this with that vi… (read more)

48.0.2 on Mountain Lion 10.8.5. Fullscreen video on the CNN site plays initially, then stops with a circling round arrow. Lately it has started to do this with that video on the side as you scroll down the screen, as well. Very maddening. No problems on other sites. If I cannot fix this quickly and simply I will have to go to Chrome. Updated flash yesterday, no joy. Suggestions welcome. Thank you

Asked by KS555 3 years ago

Last reply by FredMcD 3 years ago

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I can't open PDF documents

When I click on a PDF, a new tab opens. It gives me the option to open the document directly or save it--this is what I have preferences set to do. However, when I try ei… (read more)

When I click on a PDF, a new tab opens. It gives me the option to open the document directly or save it--this is what I have preferences set to do. However, when I try either of those options nothing happens. It only opens a new blank tab. My specifications are below. I've run all the relevant software updates.

System: OS X 10.8.2

Adobe Reader: 10.1.5

Firefox: 18.0.1

I've seen this problem on other posts and I've done some searching on the web. I've tried the solutions that have been provided and worked for other people, however I noted that they were running older versions of some of the software, etc. Interestingly, I CAN open PDFs that come to me or that I send through Gmail.

I have done the following based on the advice I've seen:

Cleared my downloads list

Tried disabling the Adobe NPAPI Plug-In

In my Firefox preferences: I have set PDF documents to be open by Adobe. I also tried it with Preview. Neither of them worked.

I appreciate any help you can offer.

Asked by kylevmorris 7 years ago

Answered by ernie06896 7 years ago

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Firefox 25 still has memory leaks

It seems that Firefox still hasn't fixed it's memory leaks. I'm on Firefox 25.1 on Mountain Lion with 16 gigs RAM on a macbook pro with Retina. I've disabled all plugins … (read more)

It seems that Firefox still hasn't fixed it's memory leaks. I'm on Firefox 25.1 on Mountain Lion with 16 gigs RAM on a macbook pro with Retina. I've disabled all plugins and all add-ons and memory still seems to creep up as long as firefox is open. I also notice that CPU is always pretty high. In comparison to chrome and safari it's pretty ridiculous how much CPU and real and virtual memory Firefox needs. I do like the browser though.

Is anyone else having this problem still?


Please Note

For those sticking with Firefox

  • see this helpful advice post 505646 down thread by Wesley Branton
  • or for investigating a solution or needing your own fix see my post 521852 down thread

Thanks John, (A forum moderator.)

Asked by lance000 6 years ago

Last reply by jpdemers 6 years ago

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I lost my tabs and can't undersdtand the mozilla support help; I am elderly and not computer savvy. Please help. Did not crash.

I've lost all my tabs. I don't understand the Mozilla Support suggestions. I've tried several things and probably made things even worse. I'm elderly, not computer savvy … (read more)

I've lost all my tabs. I don't understand the Mozilla Support suggestions. I've tried several things and probably made things even worse. I'm elderly, not computer savvy at all and really need simplified help.

Asked by vfranco8 4 years ago

Last reply by vfranco8 4 years ago

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Keyword.url + Browse By Name is broken in FF23

My Mac's Firefox is notifying me that it wants to be updated to v23. But the keyword url string breaks in FF23 on Windows and as I use both mac and Pc, I need it to work… (read more)

My Mac's Firefox is notifying me that it wants to be updated to v23. But the keyword url string breaks in FF23 on Windows and as I use both mac and Pc, I need it to work on both every time.

Keyword.url and Google's Browse By Name is how I use the internet, it's not a feature, it's a requirement.

What can be done to resolve this?

Thanks!

Asked by chattphotos 7 years ago

Answered by user633449 7 years ago

  • Archived

Firefox 18 retina support issue

I have an issue with the new retina support in FF18. I have a setup with a Retina MacBook 13" linked to a desktop monitor, which is my main screen. When I open a new wind… (read more)

I have an issue with the new retina support in FF18. I have a setup with a Retina MacBook 13" linked to a desktop monitor, which is my main screen. When I open a new window from the main (non-retina) screen and the window is opened on the MacBook (retina) screen, the font is illegible small and/or the screen turns black.

When I drag a window from my monitor screen to my MacBook screen, it gets properly adjusted.

Besides this, FF look great on Retina!

Asked by Pieter 7 years ago

Last reply by John99 7 years ago

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My Autofill (passwords) doesn't work with my multiple Verizon Fios email accounts.

When Verizon changed its email sign in process to a two page step, Firefox auto-fill no longer places the correct email password for the corresponding accounts in the sec… (read more)

When Verizon changed its email sign in process to a two page step, Firefox auto-fill no longer places the correct email password for the corresponding accounts in the second page of the sign in process. Auto-fill seems to remember only "one" password, and that is the password I most recently hit "remember/update password" for. When I try to sign in to the 2nd or 3rd email account, and hit remember pass word for those accounts on the 2nd page of the sign in, the auto-fill then tries to use these new passwords w/ the previous/primary account. I have cleared cache and history, but I am reluctant to clearing all passwords since I've got about 70 of them for website sign ins. I am using a MacBook Pro, OS 10.8.5.

Asked by MerkSalaben 6 years ago

Last reply by MerkSalaben 6 years ago