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Access to the file was denied on macOS

When I try to open a local file using file:///Users/myuser/Documents/... , I get "Access to the file was denied". I'm on macOS 10.15.5. GetInfo on the file shows that I h… (read more)

When I try to open a local file using file:///Users/myuser/Documents/... , I get "Access to the file was denied". I'm on macOS 10.15.5. GetInfo on the file shows that I have read and write access. Firefox version is 77.0.1. I can't recall whether I gave Firefox permission to access my Documents folder when I first ran it on macOS 10.15. If I didn't, I don't know how to now give it access.

Asked by Charlie 22 hours ago

Unable to sign in to Dropbox on Firefox but signing in fine on Safari

Hello there! I write today because I am having this problem every now and then where I try to sign into Dropbox on my Mac desktop and then when I click log in, literally… (read more)

Hello there!

I write today because I am having this problem every now and then where I try to sign into Dropbox on my Mac desktop and then when I click log in, literally nothing happens. I don't get any error message, no incorrect password message, nothing. Simply nothing happens. I've waited a couple minutes to see if it is simply a slow connection; nope. I've already contacted Dropbox support twice; the first time, the issue just went away on its own. When the issue came back today, I contacted them again and they said it is likely a problem with Firefox since everything works perfectly fine on another browser like Safari. They said to try clearing the cookie cache, which I have now done multiple times, and still nothing happens. I've even updated to the latest version that came out just the other day.

Any help is greatly appreciated. Thank you!

Luke

Asked by lbmagruder 20 hours ago

Issue with New Windows Opening for Office 365 Online

When I open anything in a new window for Office 365, I get a blank rendering of the content, which I obviously can't use. This is frustrating, because anytime that I want… (read more)

When I open anything in a new window for Office 365, I get a blank rendering of the content, which I obviously can't use.

This is frustrating, because anytime that I want to pop and email out of Outlook online to focus on later, I can't. Also, if I want to reply to a calendar invite, I can't because outlook pops up a new window that wont render. I really want to keep using firefox because of your mission and privacy... but I may have to move to chrome for this because most of my work is done in outlook online.

Asked by joseph.thompson 20 hours ago

Firefox, PayPal, and parental controls

Good morning, I am running Firefox 78.0.1 on a Macbook with Catalina 10.15.5 I am in the process of implementing PayPal smart buttons. In my testing, the PayPal payments… (read more)

Good morning,

I am running Firefox 78.0.1 on a Macbook with Catalina 10.15.5

I am in the process of implementing PayPal smart buttons. In my testing, the PayPal payments work with Safari and Chrome, but not Firefox. Specifically, when I click on the PayPal button from Firefox the PayPal payment window pops up but closes within a second or two.

After working with PayPal we were able to resolve the issue by turning off a parental filter. While this filter didn't effect the other two browsers, it did seem to effect Firefox. Once the filter was disabled and I reloaded Firefox, the PayPal payment worked as expected.

The parental filter is set within OSX's Screen Time. I believe a parental filter isn't unreasonable, especially if you have kids, so I am trying to find a solution. I certainly don't know if this is a Firefox or PayPal issue, but it feels like an issue to me.

I'm working with PayPal to see if they are able to resolve this issue. I am now reaching out to the Firefox community with the hopes of suggestions. Any thoughts or guidance will be appreciated.

Asked by PapaBurke 1 hour ago

Custom mac App Shortcuts not affecting Firefox window

I have set various custom shortcuts for all apps on my mac in System Preferences > Keyboard > Shortcuts > App Shortcuts. These are: Ctrl + Opt + Left Arrow - M… (read more)

I have set various custom shortcuts for all apps on my mac in System Preferences > Keyboard > Shortcuts > App Shortcuts. These are:

  • Ctrl + Opt + Left Arrow - Move Window to Left Side of Screen
  • Ctrl + Opt + Right Arrow - Move Window to Right Side of Screen
  • Ctrl + Opt + Up Arrow - Zoom
  • Ctrl + Opt + Down - Move to Built-in Retina Display

These shortcuts work for all other applications on my mac (Catalina 10.15.4), but not with Firefox (version 76.0.1). On the Maximise window where these options reside via mouse, the shortcuts do show up, and pressing the options with a mouse does work, but the shortcuts do not.

Asked by otanner 23 minutes ago