Firefox Support Forum

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com and when the tech started asking questions about my operating system, I knew they had pulled a fast one. Now Amazon.com has done the same thing with Firefox. This browser should be hiding the underlying operating system, because it's not necessary. I can use both websites with Chrome and have no issue. The same version of Firefox is on my laptop, but it has no problems because that thing is on Windows 10.

I won't bother with all the nonsense written about troubleshooting, because this is strictly the functionality of those websites peeking under the browser to check the O.S. Firefox needs to fix this hole immediately! You're messing with my money now. Monopolies shouldn't be able to control our hardware like this; they're not paying for any of it.

Oh, my TV is having a problem with the apps, so I was forced to watch videos with my computer instead. My laptop screen is too small and can't have my booming speakers connected to it. My desktop monitor is 34".

Hello guys,

I just dont understand what its with Firefox like 10 minutes ago just with no errors or making sompting to it dose not load any websites at all.

No crash errors no nothink, it opens but when i whant to browse anythink its not woorking.

The only think i see on firefox help > about its Checking for updates loading.

I reboolted my pc, router....etc

IE & Chrome works only firefox not.

Anyone have this issue ?

Hi, I know this already Faqs about this problems: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can But the things is, it's not works at all. Even it could, it only for few minutes and the problems keeps appears. And oddly, If you ignore it for several minutes or an hour, Firefox suddenly can open websites again. This problems keep appears in my 2 laptop. I already try anything including reinstall firefox, and it's just temporal solutions. Can you check what actually happened? Cause this problems not only me but also the other users. I already ask my colleague and my friend, they have same problems, and the solution you give isn't working at all. Thank you.

We are able to open website on previous versions older than 96. and facing below issue .

The page isn’t redirecting properly. This problem can sometimes be caused by disabling or refusing to accept cookies.

Also we check solution and applied as per your help portal but still facing same difficulty , please help regarding this .

Firefox worked fine for about 20 minutes but now it's hanging. I tried downloading the latest version, changed the places.sqlite filename to places.sqlite.old but nothing works. Help!

As of today Firefox does not open any websites, though Safari does. I am on an iMac and on High Sierra and until today all was well and has been for very many years.

There is no error message, just New Tab with a dot moving left and right

Just out of the blue my browser stopped loading pages. I went through all the processes recommended here and none worked. With the browser open now, its using a high amount of CPU and the power usage is Very High. Nothing is open because it won't load anything. No error messages, just stuck with the little dot going side to side. I used chrome to download and install an update, but still nothing.

Help :(

So firefox doesn't load any webpages, can't check for updates and when I try to open it in Troubleshooting mode it crashes (or when i try anything that requires a restart such as clearing startup cache, Refresh Firefox etc. , it crashes). It also crashes when quitting with Command + Q.

What I have tried: Basically everything stated in this article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

I also saw that firefox can't check for updates, so I'm guessing it can't connect to the internet? (Other browsers work fine: Safari, Chrome)

OS: MacOs 12.1 Monterey CPU: Apple M1 Pro 8C/14C RAM: 16GB

I don't have MacOS or any firewall active.

Firefox has no idea it's online anymore. It just pretends it's working.

This started a short time ago. I had walked away from my system for a bit (which I do frequently throughout the day with no issues). When I returned, Firefox didn't know it was online. I tried Waterfox, it worked fine. Well, I need Firefox, so I closed out of Firefox to reboot it. It briefly worked for one page. Then it promptly forgot it was online.

I rebooted the entire system. Firefox boots but otherwise is completely unresponsive to typing URLs, choosing URLs from bookmarks or favorites or whatever. I'm now writing this through Waterfox. But I can't use Waterfox because I'd have to import every last password, every last everything. I can't work this way.

What's wrong with Firefox? Why doesn't it know how to do anything online anymore? It doesn't give an error message, it just sits and pretends it's doing something, but it does nothing.

I have hours of work and no way to do anything. I don't know how to recover Firefox from this mess.

I can't even begin to guess at the Firefox version here because it's attempting to update, which of course it can't because it doesn't remember it's online. It should be the latest one as of sometime earlier, no idea when. It updates automatically.

Thank you for your time.

After Win10 and Firefox installed some updates, Firefox doesn't load any web-pages, infinitly checks for updates and cann't get it, cann't load my router's web interface. Current Firefox' version is 95.0.2 x64. Microsoft Edge works properly. I have already turned on and off Windows' firewall (I have no other firewalls) and restarted system.

Firefox opens and loads the home page; however, no links work and no tab loads. It's version 96.0. I tried to do an update check, but in never connected after 20 minutes. I have 3 other browsers that work perfectly , but firefox won't do anything but sit and spin. I can't even log into my modem using a gigabit wired connection. Please help!

Firefox 96 stopped working for me this morning :(

A workaround/temporary fix is to disable (set to false) http3 in about:config.

https://news.ycombinator.com/item?id=29918052

As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without problems, on my smartphone and in the same wifi network my mobile Firefox works.

What is wrong?

without any kind of warning firefox stopped working this morning. not a single web page will load. i switched to edge and went back to the ff settings page to retrieve a login. there i saw an alert that my password for ff might have been compromised. i changed it in edge and now i'm signed out and clicking 'sign-in' just gives me the spinning wheel. any help would be much appreciated!

After I had some problem with wifi I restarted my laptop, all other browsers work but Firefox.. I restarted it several times but nothing changed. when lunched it does not load webpages. hangs

Firefox 96 cannot connect to any website, even in local network or to send crash reports. One of Firefox processes constantly loads 1 cpu core. On trying to close Firefox, crash happens.

Error persists even in Troubleshooting mode, with new profile and reinstalled Firefox. With older Firefox 88 I don't have this problem.

Environment: Windows 10, Firefox 96.0

Was using my browser firefox, watching a yt vid and clicked to watch another vid and it stopped having network access. Confirmed firewall isn't blocking anything (even disabled it) and no proxy being used. Reinstalled 96.0 (was on like 95.X) no change --- update option in settings has no network access so I just downloaded it on another browser & installed (left the temp files alone) same issue.

This is a software issue with Firefox, not a computer issue. Nothing was updated or change on the computer either and it just stopped working while on youtube. Restarted PC, no change. Disabled a few exts like adblocker & no change.

PC is running macos 11.6, 96.0 firefox.

Thank you for any help.

Hi

I can not open pages at all with firefox. With google chrome pages are opening correctly .This happens to many computers in different networks. I have also tried to disable all addons and restart firefox same thing happens. I have tried also in network settings with no proxy same thing happens. I have tried also to enable network.dns.disablePrefetch again same thing happens.

I have cleared the cache and cookies and I have reinstalled Firefox but I am not able to connect to any site. Reinstalling fixed the issue for about 15 minutes but it is now not connecting again. I remoted onto my work machine, and that machine also has the same issue with fire fox. Chrome is working fine on both machines. I have restarted my machines and my router.