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Can't get answer for Error code: SEC_ERROR_UNKNOWN_ISSUER in your FAQ

I can not log in to one site. This began just a few days ago. I CAN log in using Chrome and Edge with no problem. I have refreshed Firefox, removed all add-ons, even u… (read more)

I can not log in to one site. This began just a few days ago. I CAN log in using Chrome and Edge with no problem. I have refreshed Firefox, removed all add-ons, even uninstalled and reinstalled to no avail. This is the error message I receive today:

login.diamondresorts.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

Yesterday I saw a longer text message with lots of coding 'jiberish'.

What can I do?

Asked by Joe Goldblatt 1 year ago

Answered by cor-el 1 year ago

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How to backup passwords without sync or profile folder?

Hi, I use Firefox 62.0 on Ubuntu and I would like to know how to backup my saved passwords without use Firefox Sync and without copy the entire profile folder. I'll expla… (read more)

Hi, I use Firefox 62.0 on Ubuntu and I would like to know how to backup my saved passwords without use Firefox Sync and without copy the entire profile folder. I'll explain: considering that for some generic problems the profile could be corrupted in the future, I would like to backup only my password without to be force to use Firefox Sync and uploading my passwords on cloud (with all the consequences on security and privacy) Is there any way to do this? Many thanks

Marco

Asked by mcflay 1 year ago

Answered by mcflay 1 year ago

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Firefox Won't Play Steaming Audio: Certain Websites Only

Recently Firefox has stopped playing streaming audio from Google Play or Slacker. It has worked on those sites well, an for years. Audio from Spotify or Youtube work fl… (read more)

Recently Firefox has stopped playing streaming audio from Google Play or Slacker. It has worked on those sites well, an for years. Audio from Spotify or Youtube work flawlessly. Slacker provides a popup error message that says "Your browser is disabling audio from Slacker Radio. Please update your browser settings. " Google is playing, but no audio is produced. Volume settings on the website are fine. I am running Windows 10 1803 and Firefox 62.0.3 (64-bit). I have tried:

        running Firefox in safe mode; 
        cleared the cache; and 
        disabling Flash Player 

I still have the problem.

Any ideas?

Asked by spwood 1 year ago

Answered by FredMcD 1 year ago

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Unable to open a private browsing window on my main Ubuntu OS, though I had no issues before. My Ubuntu virtual machine is still able to. How can I fix this?

Using Ubuntu 18.04.1 on both my main device and on a virtual machine. The Private Browsing Window feature previously worked on my main device and is currently working on … (read more)

Using Ubuntu 18.04.1 on both my main device and on a virtual machine. The Private Browsing Window feature previously worked on my main device and is currently working on my virtual machine. I am able to select the feature on both OS, but on the main device (or OS on the physical device) a normal browsing window opens instead of a private browsing window. IPv6 is turned off and using a VPN. Any assistance is appreciated.

Asked by inhale 1 year ago

Answered by inhale 1 year ago

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Problem with SSL certificate zotero.org using Ubuntu 18.04 after upgrade from 16.04

When I try to open zotero.org page I get an error Your connection is not secure The owner of www.zotero.org has configured their website improperly. To protect your infor… (read more)

When I try to open zotero.org page I get an error

Your connection is not secure

The owner of www.zotero.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

www.zotero.org uses an invalid security certificate.

The certificate is only valid for *.api.mandae.com.br.

Error code: SSL_ERROR_BAD_CERT_DOMAIN

I have no clue how to solve it. I already reinstalled SSL certificates and removed certX.db files from profile folder of firefox.

Asked by mjjank 1 year ago

Answered by jscher2000 1 year ago

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Missing "New Private Window" in Context menu

In my system (Laptop with Win 10, 64 Bit) Firefox 62.0.3 (64-bit) installed, and I pinned firefox on task bar as well start menu, when I right click on Icon, I am unable… (read more)

In my system (Laptop with Win 10, 64 Bit) Firefox 62.0.3 (64-bit) installed, and I pinned firefox on task bar as well start menu, when I right click on Icon, I am unable to get "New Private Window" in context menu, I already tried below 1. uninstall firefox (deleted including program data/app data in appdata -> roaming and installed again, but no use 2. unpin and pin again, -> no use 3. installed from offline installer -> No use 4. Installed from web-installer -> after installation it shown "New Private Window" but when I sync with my account, it disappeared . 5.browser.taskbar.lists.tasks.enabled;true -> to false (this idea i got it from forum) but didnt worked.

Please help me.

Regards Paddy

Asked by paddy.android 1 year ago

Answered by FredMcD 1 year ago

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SSL_ERROR_BAD_CERT_DOMAIN with SAN certificate

I am testing with a SAN certificate shown at the bottom -- The CN is gvm and contains the SANs 172.28.242.30, 172.28.242.28, 172.28.242.25, 172.28.242.24, 172.28.242.29, … (read more)

I am testing with a SAN certificate shown at the bottom -- The CN is gvm and contains the SANs 172.28.242.30, 172.28.242.28, 172.28.242.25, 172.28.242.24, 172.28.242.29, 172.28.242.30, 172.28.242.28, 172.28.242.25, 172.28.242.24, 172.28.242.29, 172.28.242.30, cem, cmtg, gsec.ott7gvm1.genband.com, gvm, gvweb.ott7gvm1.genband.com.

When I access my website using Firefox 62.4 (on WIndows 8.1) and URL https://172.28.242.25:2443, I get the login page without any warnings. However, using https://gsec.ott7gvm1.genband.com:2443 results in the following warning -- Note that other browsers, IE and Chrome works without this warning.


gsec.ott7gvm1.genband.com:2443 uses an invalid security certificate.

The certificate is only valid for the following names: 172.28.242.30, 172.28.242.28, 172.28.242.25, 172.28.242.24, 172.28.242.29, 172.28.242.30, 172.28.242.28, 172.28.242.25, 172.28.242.24, 172.28.242.29, 172.28.242.30, cem, cmtg, gsec.ott7gvm1.genband.com, gvm, gvweb.ott7gvm1.genband.com Error code: SSL_ERROR_BAD_CERT_DOMAIN


I am at a loss to understand the root cause of this issue . I tried uninstalling / re-installing Firefox and renaming cert9.db with much luck.


BEGIN CERTIFICATE-----

MIIGizCCBHOgAwIBAgICEAAwDQYJKoZIhvcNAQELBQAwgY8xCzAJBgNVBAYTAkNB MRAwDgYDVQQIDAdPbnRhcmlvMR4wHAYDVQQKDBVSaWJib24gQ29tbXVuaWNhdGlv bnMxKTAnBgNVBAsMIFJpYmJvbiBDMjAgQ2VydGlmaWNhdGUgQXV0aG9yaXR5MSMw IQYDVQQDDBpSaWJib24gQzIwIEludGVybWVkaWF0ZSBDQTAeFw0xODA5MTQwMzA2 MTFaFw0yODEyMjAwMzA2MTFaMF0xCzAJBgNVBAYTAkNBMQswCQYDVQQIDAJPTjEP MA0GA1UEBwwGT3R0YXdhMQ8wDQYDVQQKDAZSaWJib24xETAPBgNVBAsMCFNlY3Vy aXR5MQwwCgYDVQQDDANndm0wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIB AQDdXoa40UF6a2FGZF1qOaBvLq/KXpeDeiNH3lcGvc5poUjZmOIO29GbpNfPzw67 a1dTtleURSeDDD/5jTIoA33/gNLpSTgUODNBKlCS4KJZNs2mJwfFAlRN7adIn/yi aPIHou0iFA3NtK/U41Fau/fEo6CJRehiPdUTpvsCMISICJYcQvywly4N1bynZlLm 3VCfgmvvSJKvUGWmukCUwDz7zIJ9Iy6NypEqvcFL4taa9BTKCj/t+VaByenxnGm9 Lawy99lPGn1lMU16BA6ZroSJdyYctJXD/Ba6NHTGkOp7R+dX+vvId2Ax3uUBdLaF cXwYmfV48CtWtXMn2BAzI8AhAgMBAAGjggIgMIICHDAJBgNVHRMEAjAAMBEGCWCG SAGG+EIBAQQEAwIGQDAzBglghkgBhvhCAQ0EJhYkT3BlblNTTCBHZW5lcmF0ZWQg U2VydmVyIENlcnRpZmljYXRlMB0GA1UdDgQWBBS/lnccheoSdMSAcI3RZ6HQ/yIt ZjCBtQYDVR0jBIGtMIGqgBShJAKvPFFkDVHb29yQNKcpc+vSeKGBjaSBijCBhzEL MAkGA1UEBhMCQ0ExEDAOBgNVBAgMB09udGFyaW8xHjAcBgNVBAoMFVJpYmJvbiBD b21tdW5pY2F0aW9uczEpMCcGA1UECwwgUmliYm9uIEMyMCBDZXJ0aWZpY2F0ZSBB dXRob3JpdHkxGzAZBgNVBAMMElJpYmJvbiBDMjAgUm9vdCBDQYICEAAwDgYDVR0P AQH/BAQDAgWgMBMGA1UdJQQMMAoGCCsGAQUFBwMBMIHKBgNVHREEgcIwgb+HBKwc 8h6HBKwc8hyHBKwc8hmHBKwc8hiHBKwc8h2CDTE3Mi4yOC4yNDIuMzCCDTE3Mi4y OC4yNDIuMjiCDTE3Mi4yOC4yNDIuMjWCDTE3Mi4yOC4yNDIuMjSCDTE3Mi4yOC4y NDIuMjmCDTE3Mi4yOC4yNDIuMzCCA2NlbYIEY210Z4IZZ3NlYy5vdHQ3Z3ZtMS5n ZW5iYW5kLmNvbYIDZ3ZtghpndndlYi5vdHQ3Z3ZtMS5nZW5iYW5kLmNvbTANBgkq hkiG9w0BAQsFAAOCAgEAMzOSS46TlO9PNPWgAUyaYCYDsFzvVC7gCk6ne2x2z3v6 qfyaANw0a4h2ItQf4CymQ6I9X52LN80u4oc7qF+fW+zDdhiHMx8swGv31h8KiRKu 9fHZrCMWLWJFFHVtnuooK+wMQUWaRbsQDu94EBqmyE66Xg+Gg2cMGqGJ3Oko40kT xaYVogvvIzKqVN6z+h0FjetH9UrmlLAYu+LMem+TD5ddPcDOnKIPUnK6E136xqN9 H2u3pTjRf0aDEIUOj5fTGl5NDRxUSqSqWWlARTd+LkqF/sVi6WHh8qCaEeAOEsvz 8cRLqstV6ZEptXD7cbio2oO8ziGEEW8uLqxMjikesL3GC+D67JyD9NwuuKsalKGR r9+4S1nGhTuZy5BxbRRNbTkzh/gxMkGBHgFJz4fsn4dOX1eF9ZhKDBJdomqV0h91 fcnovlIR6y12a1ZKxo20yFYnmT3g1rW1BoDNVy/8Ob/MsZqWpQLRaZ85gCfsFGDn tc6R5N6FKDUZy0hJosuzFiFxeUHy9sXddc0BZPAswsawHWBn3rDNH/iRH/EHi3G2 bH4Ua5e6KcODjAImQaMPWgtRV8P2iSVAwShEPlbVMyA2uSDmra6g3mXGOBI4VuWS VC0g0wv2H8AdkMR0DdgTFs/JvJtSBwMFWsLKqmRac454F1zPALLNsOKNOdziTW4=


END CERTIFICATE-----

Asked by lalirat 1 year ago

Last reply by lalirat 1 year ago

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Program Window moves left no matter what size is selected each time it is opened

I have the window sized the same for all the programs I use daily. Up until the version 62 update came along Firefox functioned and saved normally (maintaining set windo… (read more)

I have the window sized the same for all the programs I use daily. Up until the version 62 update came along Firefox functioned and saved normally (maintaining set window size). Now, setting the window size does not save when closed and when program is opened it moves the whole program window a little to the left of the screen and every time until it reaches the left end of the screen. I have tried all of the suggestions, delete xulstore, prefs, etc including refreshing Firefox and none of them work. It still dances to the left a little every time it is opened after closing until it hits the left end of screen.

Asked by Philbertus 1 year ago

Answered by philipp 1 year ago

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Firefox crashes

Every page with a video on it (even Youtube and Instagram) will crash the tab! The crash happens in safe mode too! Crash Report #1 ID: 49f883f9-f9c2-4111-bee9-26bd7018100… (read more)

Every page with a video on it (even Youtube and Instagram) will crash the tab!

The crash happens in safe mode too!

Crash Report #1 ID: 49f883f9-f9c2-4111-bee9-26bd70181008

Crash Report #2 ID: 77d8ab6d-a54d-44a1-8537-50b520181008

Most Recent Crashes:

3821f8d4-b13e-468f-a1e6-f6ec50181008

ff1a61cc-2d95-4b44-8126-e172d0181006

d2e3d2d9-7555-47f7-b3c1-0afe60181001

0e10eede-554f-4c6c-8fdb-193020181001

80545949-1703-4e18-b5bb-78e5d0181001

Asked by DarkSuniuM 1 year ago

Answered by DarkSuniuM 1 year ago

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Can't log into my support account, can't receive reset e-mails

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (… (read more)

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (and it seems it wasn't saved in my saved logins). I've tried sending reset e-mails to all the e-mail addresses I might have used for the account, multiple times, but none of them have received anything. I've checked the spam folders, and I don't have issues receiving other types of Firefox e-mails.

Asked by SavannahJ 1 year ago

Last reply by SavannahJ 1 year ago

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all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 year ago

Last reply by FredMcD 1 year ago

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How can I disable my Firefox account's 2-FA?

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re… (read more)

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re-enable 2FA in order to generate one. Clicking on the "Disable" button does nothing.

Asked by Dimitris 1 year ago

Answered by cor-el 1 year ago

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RAM usage

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a parag… (read more)

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a paragraph in the help docs:

"Firefox's memory usage may increase if it's left open for long periods of time. A workaround for this is to periodically restart Firefox."

However this can be inconvenient when you have several tabs open that are logged in to various sites for work, which also retain state which is not restored when the browser is restarted.

Over a few days the memory "leaking" (?) is mounting up significantly as per attached. In summary:

Pre close - system RAM usage 12.5GB Post close browser - system RAM usage 8.1GB (4.4GB drop!!) Re-open browser with same tabs - system RAM usage 8.7GB (actually 9.0GB after all tab views were accessed and put back into the state they were in before closed)

From this simple test I can see that 12.5GB - 9GB = 3.5GB was hogged by the browser and not actually required.

As a developer I am interested to understand the reason for this memory leaking. Is there anything I can do while the browser is open to free it up? Or cause it to not "leak" in the first place?

Thanks,

Andrew

Asked by megawhite 1 year ago

Last reply by TECH192 1 year ago

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Can't select items on Dell.com (Dell XPS 15 Customization) page with Firefox 62.0.3 running on Windows 7 Pro 32 bit. Page works correctly with Chrome.

I have Firefox 62.0.3 (with * Shockwave Flash 31.0 r0) installed on my Dell Latitude 6510 running Windows 7 Pro 32 bit. I searched (with google) for Dell XPS 15 and foun… (read more)

I have Firefox 62.0.3 (with * Shockwave Flash 31.0 r0) installed on my Dell Latitude 6510 running Windows 7 Pro 32 bit. I searched (with google) for Dell XPS 15 and found a number of interesting configurations on the dell.com web site. Selecting one of these I then tried to customize the configuration, but none of the options buttons on the page (e.g. Select Windows 10 Pro instead of the default Windows 10 Home OS) work. Further, about 90% of the time after selecting the config option to change the page will freeze and then after a bit FF will crash with a "Gah! ...." message. I thought it was the Dell web page that was screwing up until I loaded the Chrome browser, did the same search and found that everything on the Dell page worked as expected. Hence I suspect some problem with FF 62.0.3 (or maybe Adobe Flash??).

Here is the exact URL that I was trying to interact with that FF crashed or failed to work correctly on

https://www.dell.com/en-us/shop/cty/pdp/spd/xps-15-9570-laptop/dycwb1651h?cid=310435&st=&gclid=EAIaIQobChMI28a19oqK3gIVDI_ICh0jnQhXEAQYASABEgJaPfD_BwE&lid=5860376&ptaid=aud-339243926551:pla-388097301284&VEN1=spNqusC7B,183144151912,901pdb6671,c,,DYCWB1651H,41387734718,aud-339243926551:pla-388097301284&VEN2=,&pgrid=41387734718&dgc=st&dgseg=dhs&acd=1230980731501410&VEN3=810704618536863973

Asked by mikec540 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can´t open files because Firefox recognizes it as executables

When I try to open a file after download it in the Firefox downloads menu, it shows a pop-up that says the file is executable, although it is an image or a pdf, and if I … (read more)

When I try to open a file after download it in the Firefox downloads menu, it shows a pop-up that says the file is executable, although it is an image or a pdf, and if I click "ok", then nothing happens. I have already tried to delete mimetypes file and change default actions and no result. I also tried to create a new Firefox profile, but when I do that, the default applications option just show a couple of options, not even png or jpg, and if I try to open that files the problem is the same, it recognizes it as an executable file and can´t open. It just happens on my Linux partition, not on Windows. What could be the problem?.

Asked by RBNXI 1 year ago

Last reply by RBNXI 1 year ago