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Installing firefox on a Windows 10 64 bit machine

For 3 days I have been trying to install Firefox. Firefox dowloads and starts installing. I have set Firefox as my default browser and turned off antivirus to not inter… (read more)

For 3 days I have been trying to install Firefox. Firefox dowloads and starts installing. I have set Firefox as my default browser and turned off antivirus to not interfere with the install. It appears to install and then gives an error message that the address of the download file is incorrect (see attached JPG). I sometimes get a message about a file being corrupted (roughly one time in each five tries) also shown in the JPG. I have tried clean installs at least a dozen times (delete the programfiles/mozilla node and then do a fresh download. After clicking download have selected both run and save multiple times. I always get the error message about a bad address. Any help would be greatly apprediated. Thanks.

Asked by LorenGL 6 days ago

Last reply by Scribe 4 days ago

I'm having to download fox everyday, cut my computer off and fox is gone when I start it up

My Fox was working fine. I downloaded a few add-ons and last pass. Shortly after that, I discovered that Fox was not on the taskbar, in the smart window or listed anywher… (read more)

My Fox was working fine. I downloaded a few add-ons and last pass. Shortly after that, I discovered that Fox was not on the taskbar, in the smart window or listed anywhere. So I have to download it every morning if I want to use it. Once downloaded it recognizes me and has all my bookmarks.

Asked by revwsdom 2 weeks ago

Last reply by FredMcD 2 weeks ago

  • Solved

Firefox won't start - Was previously OK

Hi All, I have only recently installed Firefox for a specific purpose, have no plugins installed, just the basic program with about 3 bookmarks, that's it. Was all workin… (read more)

Hi All, I have only recently installed Firefox for a specific purpose, have no plugins installed, just the basic program with about 3 bookmarks, that's it. Was all working OK until yesterday when it just wont boot. I have tried everything I can think of, so far:

Have tried removing (using app cleaner) and re installing - No joy

Tried going to profile manager through terminal - deleted and created profiles but still no joy

Tried deleting app again with app cleaner and reinstalling previous version - no go

Tried starting app in safe mode (shift key) - no go.

Looking for suggestions as I need to use Firefox for just 1 old website that seems to not work on anything else!

I'm running a Macbook pro Early 2015, Mojave 10.14.6

Asked by soundengineer 1 month ago

Answered by soundengineer 1 month ago

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can't download from Play Store

duplicate of https://support.mozilla.org/en-US/questions/1283167 Having trouble downloading from Play Store. Nothing happens when I try to update YouTube or update Firefo… (read more)

duplicate of https://support.mozilla.org/en-US/questions/1283167

Having trouble downloading from Play Store. Nothing happens when I try to update YouTube or update Firefox.

Asked by renefromla 1 month ago

I "upgraded" to Catalina from High Sierra and Firefox now crashes and won't reopen because it says I already have another copy open when there is not other copy

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can… (read more)

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

Asked by BLNK 3 months ago

Last reply by Roland Tanglao 3 months ago

Import didn't work

Hi, after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I w… (read more)

Hi,

after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I was under the impression that you could choose what to clean and what to keep, but apparently I was wrong. I now have a clean install and all, but everything is reset - back to default.

I do have the old files on my desktop and tried to import them like mentioned here: https://support.mozilla.org/en-US/questions/1212433 But it didn't work at all. And to be honest ... I don't remember all of my passwords, which is what I truly need from my old files.

Asked by b.funk09 3 months ago

Last reply by FredMcD 3 months ago

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  • Archived

How do I, once and for all, never, ever to return, completely disable Firefox auto-updates?

In the admin account and all user accoutns, I had Firefox > Options > Advanced > NO UPDATES and turned OFF "Use a background service to install updates." I cre… (read more)

In the admin account and all user accoutns, I had Firefox > Options > Advanced > NO UPDATES and turned OFF "Use a background service to install updates."

I created a new account on this computer. The VERY FIRST THING I did was go to Firefox > Options > Advanced > NO UPDATES and turned OFF "Use a background service to install updates."

Guess what. It updated. It updated for all accounts.

I've easily lost four work days of time in the first 8 months of 2019 because of FIrefox updates. I need a way to stop updates. ALL updates. FOREVER. ALL UPDATES UNCONDITIONALLY BLOCKED. No leakage. I do not want them with a goat. I do not want them on a boat. I do not want them here or there. I do not want them anywhere. Is there any remaining ambiguity?

The ways described above don't cut it. So let's think unconventionally. Is there a file I can set the protections on, so Firefox's update balks and gives up? Can I create a file that has a name that Firefox update expects, and give that file some content or property so that Firefox update fails?

Asked by BostonBowTie 8 months ago

Last reply by Bauinformatiker 4 months ago

  • Archived

How do I stop a 'restart to update firefox' pending update?

Window 7 sp1 I checked '%LOCALAPPDATA%\Mozilla\updates' and the folder is EMPTY. I was on v67.0.x and it would have updated to the brand new v70. Tried installing v68.0.2… (read more)

Window 7 sp1 I checked '%LOCALAPPDATA%\Mozilla\updates' and the folder is EMPTY. I was on v67.0.x and it would have updated to the brand new v70. Tried installing v68.0.2I had the installer for and it opened in a new window without my favorites, saved logons, etc. I clicked on the firefox icon pinned to the lower taskbar and it opened v68.0.2 with all my favorites, logons, etc. Only seems to be one firefox application in Program Files. I Pasted 'about:profiles' into both and attached is the screen grab. Need to endup running v68.0.2 or v69 but NOT the just released v70. Why does an install or update always change my preferences to automatically install updates??

Asked by MikeZZ 7 months ago

Last reply by MikeZZ 6 months ago

  • Solved
  • Archived

Firefox can't update to the latest version

A couple versions back, I started getting this pop-up message each morning, "Firefox can't update to the latest version". I downloaded a newer version and upgraded manua… (read more)

A couple versions back, I started getting this pop-up message each morning, "Firefox can't update to the latest version". I downloaded a newer version and upgraded manually a couple times, now up to 70.0, and the pop-up keeps happening. I see a couple other people have reported a similar problem, one here was blown off because they were, supposedly, running a beta version. I'm not running beta. The other one I found was fixed by doing something to the registry, but I'm on Linux, not MS Windows so there's no registry (at least none that I know about).

The one other symptom I've noticed is that when I bring up the "About Firefox" window, it takes a really long time to figure out that "Firefox is up to date". And it always says it's up to date (if I wait long enough) even when there's a newer version available.

It would be greatly helpful if that pop-up would say *why* it couldn't update itself but it does not give any useful information.

Thanks for any help on this.

Asked by Dave 7 months ago

Answered by Dave 6 months ago

  • Archived

I reinstalled Firefox, following the advice found on this support page, but have lost everything. Can anyone help me recover what I lost?

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settin… (read more)

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settings. I followed the advice given on this support page by renaming the folder "OldFirefox" and then reinstalling Firefox, but everything has been lost (or at least seems to be). What I don't understand is when I right click over the new Firefox icon (after the reinstall) and look at the properties, instead of pointing to the folder ...Mozilla/Firefox.exe, it's pointing to ....OldFirefox/Firefox.exe. It's as if the install didn't create a new Mozilla folder in the directory, even though it was supposed to during the install. Is there a way to get back what I lost? I feel like I'm going to throw up right now. I had an enormous amount of things bookmarked and saved. Thanks for any help.

Asked by Ana R Hubbard 7 months ago

Last reply by Ana R Hubbard 7 months ago

  • Solved
  • Archived

Firefox 69.0.2 stopped working some time after updating to macOS10.15

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15. The Mac itself is connected to the Internet and I can do emails and Sa… (read more)

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15.

The Mac itself is connected to the Internet and I can do emails and Safari just works fine.

But FIrefox cannot connect to anywhere and show "The connection has timed out". I have tried Refreshing, Safe mode, and re-installation after removing the profile folder under Application Support. None of them worked.

Is this only me? Is there a fix?

Thanks, Kouichi

Asked by Kouichi 7 months ago

Answered by FredMcD 7 months ago

  • Solved
  • Archived

Unable to download any file on Google Drive using Firefox

I have been trying for weeks to solve this problem and figure out how it happened but I cannot download any type of file on Google Drive on Firefox and it's been botherin… (read more)

I have been trying for weeks to solve this problem and figure out how it happened but I cannot download any type of file on Google Drive on Firefox and it's been bothering me. I have cleared my cookies, cache, history, saved logins, restarted on private browsing, changed numerous settings and deleted and reinstall Firefox and Abode Flash. Nothing has worked. I even deleted McAfee protection in case it was a firewall problem but that didn't work either.

I'm only having this problem on my HP laptop and on this browser. Downloading google drive files works on my Dell Laptop through any browser.

If anyone has any suggestions as to why this is happening and how to solve it, I would be very grateful. I provided a screenshot of the error every time I try to download a file.

Asked by Kiara 8 months ago

Answered by Vikram Shankar Mathur (GC) 7 months ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 12 months ago

Last reply by jscher2000 7 months ago

  • Solved
  • Archived

Update option is checked but FF will no automatically update and keeps asking to download newer version.

Using 68.0.2 in Debian 9.4 Stretch. Originally FF 68.0.2 was installed in my Downloads directory but I moved it to /opt and is still working fine. Since the release of ve… (read more)

Using 68.0.2 in Debian 9.4 Stretch. Originally FF 68.0.2 was installed in my Downloads directory but I moved it to /opt and is still working fine. Since the release of version 69 it has been pestering me asking for an update, even that the automatic update option is checked on. Downloaded 69.0 and again moved to it to /opt. Renamed the 68.0.2 from firefox to firefox 68 and tried to run 69 but it will not respond. Any ideas on how to solve this issue? Thanks.

Asked by topocalc 8 months ago

Answered by cor-el 8 months ago

  • Solved
  • Archived

New clear profile every time after Firefox update

Hello. In organization we like to use Firefox as default browser. But we have a every day problem with profiles. After update, Firefox create new profile and not copy use… (read more)

Hello.

In organization we like to use Firefox as default browser. But we have a every day problem with profiles.

After update, Firefox create new profile and not copy user data to it. So user lost hes tabs, extensions, history and e.t.c. We can see two or more profiles for one user.

For example user logon to computer with Firefox version 68.0.1. Firefox automatically update to 68.0.2, and user now have new profile without custom data.

profiles.ini looks like:

[Install308046B0AF4A39CB] Default=Profiles/6qa5a710.default-release Locked=1

[Profile1] Name=default-release IsRelative=1 Path=Profiles/6qa5a710.default-release

[Profile0] Name=default IsRelative=1 Path=Profiles/xu3ic03g.default-1561039332923 Default=1

[General] StartWithLastProfile=1 Version=2

We create powershell script for workaround issue. Script copy files from privies profile: $profileCurrent\*.sqlite" $profileCurrent\sessionstore.jsonlz4" $profileCurrent\extensions\*.*" $profileCurrent\*.json"

You mast know that in organization we user roaming profile and ue-v, so users can logon on any computer. Some computers can be with older Firefox version like 68.0.1 or new one like 68.0.2.

Please help find solution for this issues. Can Firefox account help with this? Or we mast create some more clever script?

Thank you.

Asked by denis.pasternak 8 months ago

Answered by denis.pasternak 8 months ago