I received the following information from one of your team: Frequent Firefox Crashes cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2.… (read more)
I received the following information from one of your team: Frequent Firefox Crashes
cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2. • Firefox 78.0.2 Crash Report [@ RtlSizeHeap | NS_FaultTolerantHeap::APIHook_RtlFreeHeap ] bp-2544f95b-926b-4b8f-b0e1-6c9740200720 This crash report looks like related to the Windows block list for injected DLLs. Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. • https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ • https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Since I am totally blind, I cannot run the computer in SAFE MODE because I won't have speech and screen reader to guide me through it. I do not have any sighted help at my beck and call to "mouse" things through for me. Perhaps when this social-distancing stuff relaxes a bit so that I can have someone from the Best Buy Geek Squad come here, that person might be able to go further in troubleshooting the crashes. IN THE MEANTIME, I'll have to GIVE UP ON FIREFOX and use another browser. In doing that, I mention again that THE CRASHES DO NOT OCCUR IN GOOGLE CHROME, BUT THEY DO IN FIREFOX! So for now, at least, I have to conclude that there is a Firefox issue which I won't be able to troubleshoot further unless I can get sighted help. Also, I note that running in SAFE MODE is a "testing process" on which I would have to somehow get back to the screen that caused the crashes. Most of the time, these crashes seem to be happening when I am trying to finalize a purchase and pay for an item. For now, at least, I AM STUMPED AND, QUITE RELUCTANTLY, GIVING UP ON FIREFOX FOR NOW, though I remain open to any further suggestions which I could carry out without sighted assistance.