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  • Archived

New PC added to FireFox sync and now nothing is syncing

I added a new pc to my sync. Now I get disconnected on all my devices everytime I try to sync. Here is the error log for the old computer (win 8.1): https://pastebin.mozi… (read more)

I added a new pc to my sync. Now I get disconnected on all my devices everytime I try to sync. Here is the error log for the old computer (win 8.1): https://pastebin.mozilla.org/9075275 And here is for the new (win 10): https://pastebin.mozilla.org/9075276

Asked by Robozou 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

how can i save passwords

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved password… (read more)

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved passwords from FIREFOX. Can I load these back into Firefox from my renegade AVAST?

Asked by GREENGHOST 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 11 months ago

Last reply by FredMcD 11 months ago

Trojan was downloaded from Mozilla/Firefox Update 04/06/2020

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfu… (read more)

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfully blocked.

Asked by fkd001 1 month ago

Last reply by Andrew 1 month ago

  • Archived

i have sync and I saved a bookmark. i cannot find the bookmark when i connected fron another computer

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmar… (read more)

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmark without any success. i used my husband' s computer and he has his own bookmark also. when i signed in i have still watched my husband' s bookmark and not mine. I searched a lot and i tried to find help from guieds but i couldn t make it.\

can you help me please?

Asked by AngelaGkovari 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

website company "tera-byte" RFC 5280 compliance?

Is there something in the security certificate from a website support server, such as provided by "Tera-byte", that tells me which certificate authority company certified… (read more)

Is there something in the security certificate from a website support server, such as provided by "Tera-byte", that tells me which certificate authority company certified their security certificate? They claim their certificate to be self signed, but both Firefox and Internet Explorer reject connection because their certificate does not comply to RFC 5280, Their certificate expired on Friday, June 30, 2006, 2:09 PM.

They are adamant that their certificate is in compliance and valid, in spite of the help I got from Microsoft in evaluating their certificate.

I have a picture on "dropbox" that shows their certificate data at https://www.dropbox.com/sh/aw9k1iv6pxhtk6k/AAD5uaI52_oQFJS2Xy-R5h9Wa?dl=0

Thanks, Jack Kistler

Asked by jackkistler 2 years ago

Last reply by Meskó Balázs 2 years ago

I use two Firefox browsers

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specifi… (read more)

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specific needs otherwise. I can only type using one finger at a time due to my autism causing poor coordination. I've been having trouble keeping my gmail synced up in places and it's the mail one I use. But I can't sync my password to different devices as it always asks for a password I haven't used before. I am happy to keep the addons proper on the developer version, and not use it for anything until I ca get it set up without having to re-sync everything. Do you have a suggestion for limited motor ability?

Asked by Stormkynd 1 week ago

Last reply by cor-el 1 week ago

  • Archived

Twitter DM system doesn't work properly with the latest Firefox. How do I reinstall older version? I will remove Firefox if I can't correct this problem.

Twitter DM works on the two other browsers I'm using (Opera and Explorer) but no longer works properly with Firefox. I have to go in and out of the DM system to even po… (read more)

Twitter DM works on the two other browsers I'm using (Opera and Explorer) but no longer works properly with Firefox. I have to go in and out of the DM system to even post a message.

Previous version of FIrefox worked fine. (although it opened tabs w/o asking!).

Firefox was better about a month ago. Seems like performance has deteriorated in the past month.

Asked by Judy333 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox displays mojibake boxes for non-latin script (Sundanese and Cuneiform) even after installing supporting font?

I have installed Google Noto Sans Sundanese and Cuneiform on my computer and Firefox have been able to display some Sundanese and Cuneiform characters (as in the first pi… (read more)

I have installed Google Noto Sans Sundanese and Cuneiform on my computer and Firefox have been able to display some Sundanese and Cuneiform characters (as in the first picture attachment). The problem is that 1) somehow it appears as mojibake in right-click menu; and 2) it also appears as mojibake in these page on wikibooks: https://en.wikibooks.org/wiki/Unicode/Character_reference/1000-1FFF (Sundanese part) and https://en.wikibooks.org/wiki/Unicode/Character_reference/12000-12FFF and also in wiktionary for example: https://en.wiktionary.org/wiki/%F0%92%8C%8B as in the second picture. I have installed the fonts for sometimes and they still appear like that.

Pictures: http://imgur.com/a/PRS5u

Asked by nbvra 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

When I try to download some files such as the update for Flash, Firefox crash. I try to download as safe mode, but could not download without Firefox shutdown. bp-c86897… (read more)

When I try to download some files such as the update for Flash, Firefox crash. I try to download as safe mode, but could not download without Firefox shutdown.


bp-c86897d6-8845-4f1e-8340-646e61171107

Asked by eitaro501 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

can not sign in using firefox 53.0.3

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it bro… (read more)

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it brought me to this. I'm assuming that now that I re-registered everything is OK if I receive a confirmation email from you.


Thank you in anticipation


Ulpiano Peña

Asked by Mr.Piano 2 years ago

Last reply by user1378671 2 years ago

  • Archived

Hi I need urgent help, i am a developer. I have developed a web site, the site is editable on my laptop , but not same site is readonly on customer laptop

I am a developer , i have developed a Matrimonial Site in which bride and groom register. Sometimes some bride or groom are not able to access their profile, like its sh… (read more)

I am a developer , i have developed a Matrimonial Site in which bride and groom register. Sometimes some bride or groom are not able to access their profile, like its shows them read only, but when i login with their username and password during the conversation on phone i can see the whole profile editable. This is happening with many ppl. Its giving same error for latest firefox version too. Kindly sort this problem asap. As all my customers are shouting. Thanks in advance.

Asked by kedarpawgi 1 year ago

Last reply by cor-el 1 year ago

  • Archived

HI, Last two days I have face problem for calling facebook sharing window it is thirdparty call so pls allow call in firefox browser other browser it is working

I have give Facebook third-party call on client page but currently it is not working on Firefox it shows the "X-Frame-Options" issue please solve it.

Asked by mark27henry 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Why my addons and dictionaries has been removed or disabled after installing GimpShop?

Hey there I tired to install GimpShop, which suppose to be already customised to look like a PSH version of Gimp. However the installer makes some funny business and all… (read more)

Hey there

I tired to install GimpShop, which suppose to be already customised to look like a PSH version of Gimp. However the installer makes some funny business and all the crapware possible: toolbars, addons etc. I stopped the installation and removed the crapware using AdwCleaner, SpyBot 2.0 and Eset Online Scanner. However, my dictionaries, add-ons in both Firefox and Gimp were either disabled or removed.

So, here are my questions:

1. Why where they disabled or removed? BTW I couldn't reactive them. 2. Why Firefox is the only browser that installs without asking addons form freeware installers (which very often you can not uncheck their installations)? Chrome has less crap and Opera never has anything unwanted installed. 3. Why Firefox keeps hanging up ale slowing down the system when there is only one heavy page? Or keeps freezing when Adobe Flash in YouTube constantly crashes?

Asked by AlecClaire 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox window restores to a smaller size every time it has been minimized.

Since the last couple of updates, Firefox has begun to restore minimized windows to a smaller size every time it is restored. Example (sizes are ballpark, not exact): Win… (read more)

Since the last couple of updates, Firefox has begun to restore minimized windows to a smaller size every time it is restored.

Example (sizes are ballpark, not exact): Window is 1200x800. Minimize and restore. Now it is 1000x650. Minimize and restore. Now it is 800x400. Minimize and restore. Now it is 600x300. And so on, all the way down to nothing.

I have two windows (both with this behavior), one on each monitor. I run Windows 8.1 and Firefox 48. Same behavior in safe mode so not addon-related.

Asked by PerGoetterup 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

I use Mozilla Firefox to check my emails from the mail platform IBM Verse (https://apps.na.collabserv.com/). Some times when I open Office attachments or PDF files, Firef… (read more)

I use Mozilla Firefox to check my emails from the mail platform IBM Verse (https://apps.na.collabserv.com/). Some times when I open Office attachments or PDF files, Firefox closes unexpectedly. After restarting Firefox I can open the document, but in other cases the problem still happend, in other cases Firefox crash unexpectedly without doing anything. I started Firefox in SafeMode, removing the profile, disable all add-ons but the problem still happend. I updated my Windows 8.1 professional, I updated all device drivers and still have the same problem.

bp-bfdf739b-25e1-478b-bf74-f20aa2161027 bp-fc039b00-dcbc-4dea-9fa2-4e1a52161027 bp-ead41248-7adc-4869-8113-7b5ed2161027 bp-c744df0b-84f2-4075-8ce3-2ae112161027 bp-8df3f1bc-59e1-45de-994b-bafce2161027 bp-fecaf7be-9ab2-4777-b2cb-b48b82161027 bp-e8503b6d-cd76-4a99-9fa4-c10b62161027

Asked by EduardoMartinez 3 years ago

Last reply by EduardoMartinez 3 years ago