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  • Archived

Firefox sync and copied profile

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy t… (read more)

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy the backed up profile to a new computer.

Question: a) Will sync work from the profile data and saved credentials copied to the new computer? b) Will sync update the new computer with the changes that had been made on the old computer since Dec 3?

Asked by Wayne Mery 2 years ago

Last reply by Seburo 2 years ago

  • Archived

Is the VPN hola! automatically installed into the private brower of mozilla?

I was accused of installing a plugin into my computer, and I have no recollection of me pressing download/install. I am confused and blind sided. My question is, does Hol… (read more)

I was accused of installing a plugin into my computer, and I have no recollection of me pressing download/install. I am confused and blind sided. My question is, does Hola! come with Mozilla private browser without the users knowledge or do I have to accept it for it to be used?

Asked by lostinspace2.0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox geolocation returns wrong coordinates

I want to build a progressive web app. This app requires the user's GPS coordinates. In order to test this functionality cross-browser, I use w3schooll geolocation implem… (read more)

I want to build a progressive web app. This app requires the user's GPS coordinates. In order to test this functionality cross-browser, I use w3schooll geolocation implementation. Link: https://www.w3schools.com/html/tryit.asp?filename=tryhtml5_geolocation

Compared to Chrome, Firefox sometimes returns the wrong coordinates. For example yesterday (13/03/2020) the coordinates were wrong all day. Today (14/03/2020) the coordinates are right. The coordinates are crucial for the success of the app. I use Firefox 74.0

Asked by Sergiu Mare 1 year ago

Last reply by cor-el 1 year ago

  • Archived

connection reported secure and insecure at the same time

On a particular website, I click the lock in the address bar to see if the connection is secure. It is reported secure, see first image, it also says which CA verified th… (read more)

On a particular website, I click the lock in the address bar to see if the connection is secure. It is reported secure, see first image, it also says which CA verified the certificate. All seems well but if I click on more information, i get what is shown on the second image, firefox suddenly reports that the site is not encrypted. The website runs on IIS. This happens with both internal CA issued certificate (the ca is imported into firefox as trustworthy root) as well as with letsencrypt issued certificate. Neither internet explorer nor chrome find any anomalies and report the site as trustworthy and all certificates in order. Why is this happening and what is the cause? (i have another server at the same site running also IIS with exchange where the certificate shows correctly in firefox)

Asked by leosenko 1 year ago

Last reply by cor-el 1 year ago

Video playback does nothing in Developer Edition 92.0b5

HTML5, YouTube, and Netflix video playback does nothing Playing HTML5, Youtube, or Netflix video does not work at all for me - Netflix throws an error code, while Youtube… (read more)

HTML5, YouTube, and Netflix video playback does nothing

Playing HTML5, Youtube, or Netflix video does not work at all for me - Netflix throws an error code, while Youtube and HTML5 simply never stop loading.

I've tried

  • Starting Firefox in Troubleshoot Mode
  • Clearing the cache and cookies for the given website
  • Refreshing Firefox

On the chromium-based edge browser, video playback works normally.

DRM-controlled content playback is enabled, hardware acceleration is disabled, allowing auto-play doesn't help, and neither does disabling Tracking Protection.

Asked by Ilari Suhonen 5 months ago

Last reply by jonzn4SUSE 5 months ago

Secure Connection Failed on Google websites

Hi, I keep getting the "Secure Connection Failed" error message on Google websites (search engine, Gmail, Agenda, Meet, etc.). Usually I can first access the website fin… (read more)

Hi,

I keep getting the "Secure Connection Failed" error message on Google websites (search engine, Gmail, Agenda, Meet, etc.). Usually I can first access the website fine for while, but after a few minutes I get a "you're offline" popup and refreshing the page gives the error. Sometimes I get the error right away.

I've seen many others ask that question, and I've tried this: - enable/disable ocsp stapling - enable/disable HTTP3 - empty the cache

Some other facts : - There is no additional info on the error page (it's not one of the "SSL version unsupported" or "Add an exception" pages) - I'm on Windows, with the latest Firefox version (although this problem has been going on for a while) - The only antivirus is Windows Defender - I'm not behind a proxy or VPN - This happens at work, and at least 3 of my colleagues have the issue - It sometimes happens on non-Google websites, but very rarely - Firefox for Android works fine on my phone on the same WiFi network

I appreciate any help in resolving this, it's getting to the point where I have to use Chrome to work.

Cheers,

Asked by clement.masson 3 months ago

Last reply by FredMcD 3 months ago

Mozilla issue in browser

Hi Customer Support!!! I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I … (read more)

Hi Customer Support!!!

I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I have searched on YT and google but everyone says, remove the firefox program and reinstall the firefox, but I have many important data in browser and I don't want to lose the all logins details by removing it.

Can you please suggest me any alternative solution for it without losing any data?

Regards, Weyek

Asked by weyek60298 1 month ago

Last reply by FredMcD 1 month ago