Firefox Support Forum

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get Firefox to sync, but after it's still the same, I was also switching from Windows 7 to Windows 10 which made it even more nauseating

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

I did not see the topics with the accounts here, so I pushed this question here.Is the ip from which the firefox account was registered saved?

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what I try, I can't get my bookmarks to join me on my new device. Is this a known bug?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Hello, Since I've got an update of Windows, 2 days ago, I've got Microsoft Edge. I like to have my Firefox as my standard browser but I can't choose anymore. I have tried it by the link of options but the choose is only Internet Explorer or Edge. I also followed your video instruction but I can't find the firefox.

Hope you can help me. Sorry for my english. I'm Dutch................ Thanks.

I like FF Sync and I like using the Master Password I set up in Options. I use them on all my machines. But why does FF have to constantly ask me my Master Password (MP) every time I boot up? I'm usually drilling down into my bookmarks tree trying to locate my destination when... POP! There's that darn MP dialog box popping up and stopping everything. I have to then start all over. Happens every time.

I tried to train myself to first sign into Sync as soon as I got to the Desktop, but that seems like it should be unnecessary.

Isn't there any way that the MP can be fed to Sync automatically if I am the only one using the machine? Can I eliminate Sync from asking for the password? Any work-arounds at all?

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Hi,

I am using firefox for long time with windows 10. Today I just installed new windows 10 and logged in with previous account but I am not getting any bookmark or password anything. just a fresh browser. Please help me

Regards, Munna

Hello everyone,

Thanks for taking the time to help me!

Today my Firefox's update to 78 bugged and forced me to reinstall it. After completing the new installation, I was asked to connect on my Firefox's account. Unfortunatly, I couldn't remember at all my password which I didn't type for years and was forced to reinitialize it, leading to a total erase of my account's datas : saved password, markbooks etc.

I would like to know if, in the case the erased datas are temporary saved (for emergencies maybe), if it would be possible to restore my old ones or download and import them, as I terribly need them.

I'm looking forward a happy ending, hopefully.

Yours

It may be a sync issue...

Today's I downloaded the firefox update. Was using gmail to forward articles, etc. when I hit "Email link".

Now, Outlook is trying to send out my stuff.

How do I change it back ?

Hi everyone.

At first there was no synch between windows and linux. After consulting existing help articles I set a master password on both OS. This has lead to the linux information being successfully synched to the windows system but not vice versa.

Sorry that I' not tech savvy enough to have listed any more information here. I'm using ubuntu and windows 8.

To be honest I don't use windows anymore but need the saved login details on ubuntu.

Thanks!

I just migrated to linux and I've been trying to recover all the stuff I'm used to on windows. The first thing is of course the browser with all my favorite extensions and obviously bookmarks. The first problem was that I had to use password recovery to login into my Firefox account. But when I tried it, there was no option to use the sync recovery key. And from what I understand mine was old (different format). I logged in and setup the sync anew. Before this there was no problem jumping from one windows version to another. I never needed to recover my sync profile. I just logged in and it worked.

So here's the question. Did I just lose all my synchronized stuff or is there still a chance for recovery?

How can I retrieve lost bookmarks? Syncing between two Firefox browsers replaced my newer bookmarks with the bookmarks of my less-often used browser. I expected the newer bookmarks to appear on the other browser. But instead the more-often used browser now has the same bookmarks as the less-oft used one.

I lost all my data in firefox after system reinstal on pc and now im have problem becouse ,I can't send any saved page login credentials or saved bookmarks from Android to pc. firefox from pc sees sync I did 15s earlier on android but still can't even access tabs from my devices! On android, I have never had a problem to send data from pc, now for the first time I need to do the same on pc and nothing works. Smartphone huawey y6 cam l21 android 6.0 , firefox last version on pc and apk. wtf? someone has a wise solution? I lost half a day on these syncs, setting up accounts on all related mozilla sites etc etc ... so please seriously solve the problem, not like in the guide or something: P