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  • Archived

Recover old firefox account

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVAB… (read more)

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVABLE

Asked by monica35 2 years ago

Last reply by Paul 2 years ago

  • Archived

want to Restore old data in new device

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox d… (read more)

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring.

How can I recover my old profile in new device and restore data without my old device?

Asked by nazmul1434 1 year ago

Last reply by Paul 1 year ago

  • Archived

Saya tidak menemukan data saya

Awalnya saya tidak bisa masuk dan menyetel ulang pasword Setelah masuk saya tunggu tapi data data saya tidak muncul seperti biasanya Email : [email removed from publ… (read more)

Awalnya saya tidak bisa masuk dan menyetel ulang pasword Setelah masuk saya tunggu tapi data data saya tidak muncul seperti biasanya Email : [email removed from public]

Asked by nothero09 1 year ago

Last reply by Kiki - Currently off (back April 16) 1 year ago

  • Archived

Not receiving Verification emails while trying to sign into one device

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any fo… (read more)

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any follow up ones). Oddly enough, it's only this device where the issue is present. I was able to use my desktop computer to successfully unlock my account after accidentally locking it and change my primary email address in case that was the issue. Both of these actions triggered email notifications. Even when attempting to sign into my tablet's Sync with my new primary email address I am not able to receive the Verification emails.

I have also double checked my spam folder and whitelisted accounts@firefox.com. I have not noticed any other issues with my tablet besides this very specific thing.

Would someone be able to provide guidance? I wasn't able to find any help articles about this particular scenario and am not sure how to proceed.

Thank you, B

Asked by browser11 1 year ago

Last reply by Infinity__ 1 year ago

  • Solved
  • Archived

Sign In on a new device

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed in… (read more)

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed into right now, whose credentials I am able to see and verify.

Asked by gilder1993 1 year ago

Answered by Infinity__ 1 year ago

  • Archived

Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for… (read more)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by cubytus 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Authentication not possible, can't sign in to my old account

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And… (read more)

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And now I am unable to log in because there is literaly no other way to recieve authentication codes. I don't have backup codes, I don't know if I ever had them, I thought it is possible to just get the code via sms, email or any other way, but apparenly not. How can I contact support to either verify my old account sending my ID card or whatever they need to identify me or delete the old account so I can use the old email address for this new account? I also could not log in using my old laptop becase the moment I tried to do so it disconnected me and I can't log in anymore. Also, why isn't this new account syncing stuff from my old laptop's browser on my new laptop's browser? It said it synced but there is nothing in there, no bookmark, no history, nothing. Thanks in advance.

Asked by Gordana Bogic 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks gone

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookm… (read more)

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookmarks are available. The recent tabs, my passwords, my settings and add-ons - everything was there but none of my bookmarks. I dearly hope you didn't break my neck here MOZILLA!!

Asked by tobkaa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost all my passwords/bookmarks etc from firefox sync service

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile".… (read more)

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile". There is some option to restore ? I dont have acess to files before reinstalling OS.

Please help if u can.

Regards

Asked by shaylospl 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My account wipe off overnight

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i chang… (read more)

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i change the password then i find out all my information is gone including all my save password.

Asked by talk2rasaq 1 year ago

Last reply by Paul 1 year ago

  • Archived

recovering my data after password reset

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had acce… (read more)

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had access to my email but I lost all my data.....and I do have my mozilla keys for this account. plz tell me there is a way to recover my data for the love of god btw, I didn't see no warning in the reset my password page about losing my data WTH tnx

Asked by mcdown0001 1 year ago

Last reply by mcdown0001 1 year ago

  • Archived

Being coerced into sync by Firefox browser

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc.. I will NEVER sync because I do not in… (read more)

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Asked by ehgerritsen 2 years ago

Last reply by Eric hill 1 year ago

  • Archived

Lost settings preferences and addons

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

Asked by reimoon 1 year ago

Last reply by reimoon 1 year ago

  • Archived

Firefox doesn't seem to recognize my mail address I've previously used for my Firefox-account.

Hi, I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was i… (read more)

Hi,

I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was in a hurry and wanted to transfer my saved bookmarks in Firefox as well. I figured that if I created a Firefox account that I could sync my bookmarks and load them on my new work laptop whenever I signed in. Now the issue at hand is that Firefox doesn't seem to recognize my mail address I used to sync the bookmarks with the Firefox account I used. Now for this 'service ticket' I had to create another account. I used the same mail address again, but not to be confused with my previous Firefox account for which I used the same account.

Can you please help me figure out what happened and how I can recover my saved bookmarks please?

Looking forward to hear from you. Thank you.

Asked by ThunderCat@.@ 1 year ago

Last reply by jeyson1099 1 year ago

  • Archived

Can't Sign into Firefox. Stuck on "Working" and Not Sending E-mail

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show." I realized that for some reason I was no longer signed into F… (read more)

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show."

I realized that for some reason I was no longer signed into Firefox. I restarted my PC and it was fixed, but then did the same thing again and I was signed out.

I have 2FA and also changed my password just to be safe, but its still stuck on "Working" on the sign-in (unless I come to 'Help' section?). I did get to where it was going to send me a code in my e-mail and the e-mail isn't showing up either...so I don't know what to do.

I'd like to use Firefox, but right now without access to a number of features I can't. I've attached an image with where it gets stuck.

Asked by carl.m.j 1 year ago

Last reply by kbartrum 1 year ago