Firefox Support Forum

Running 98.02, Windows 10. Firefox keeps opening without all my tabs and other personalized information. Just a single tab or maybe 2 that have nothing to do with me. If I go to about:profiles, one of the profiles listed will (so far) have my lost information. When I recovered the first time, I quickly created a profile if the current, good configuration. However, now when the problem recurs and I go back to that profile I created, Firefox is once again a single tab of a URL I've never seen. I'm afraid I will lose everything!

BTW the first symptom was that when I clicked on a link in email (Outlook 2021), the link opened in a new Firefox window, not a new tab of the current window. This, despite telling Firefox not to do that in Settings and checking about:configuration to make sure it would not occur.

-Rick Exner

I need to constantly copy/paste in my job -- quickly, I do online support -- and the latest version seems to have disabled the right click copy/paste menu. It either doesn't do it at all, or it pastes only the last word. I have to paste single sentences out of other paragraphs, or copy URLs. What's up with the functionality not working? It is a serious problem. I've used firefox happily and almost exclusively for years, but if this continues, I'll have to go to another browser. Fix the problem so copy/paste using the right click menu works for any amount of text from any source.

I need support by phone!!!

All your support answers on the web page do not help.

Many of the answers suggest going to options. FIREFOX DOESN'T HAVE AN OPTIONS BUTTON.

I have donated to Mozilla. If you can't help me, I certainly won't be donating ever again.

I am trying to give height more than 8 digits and and i hover over element using inspect its showing widthx0, upto 8 digit is working fine. Please help me in this issue, or a explanation why its happening like that

I can not get into my msn/outlook email. I keep getting an error: not loading javascript.

I must get in email from my desktop.

please help me. Microsoft did send to you a ticket # 1038412429

I am unable to access my Bank of Montreal account (months now) nor Presidents Choice Mastercard (this week) via Firefox. No problem with Edge. Help! I can get into Visa using Firefox.

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfway on the page. Sometimes up and down keys for scrolling do not work. However, I can scroll in Windows with no problem. Any help would be appreciated.

I am having a problem using "Page Down" with Firefox 99.0.1 64 Bit on Windows 10. Specifically, when I click on the "PgDn" button the page only goes down for a few clicks then it goes back to the top of the page on the next click. I am having the same problem with "Arrow Down," "Mouse Wheel Down," etc.

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried the two email addresses that I would have used and neither of them can access my old passwords and bookmarks. In fact, with either login I used I get the same saved passwords and the same bookmarks.

I have a 2 hard drive laptop, HP Omen. In an attempt to save space on the primary hard drive I moved Firefox to the secondary drive. It would open after that but no pages will load. I've checked my internet connection, Chrome works just fine, I've restarted my laptop multiple times. I've reinstalled Firefox multiple times as well. No matter what I do, no pages will load. I'm not getting any error messages. I'm made sure that Firefox has been uninstalled from my secondary drive and reinstalled it on my primary but it still won't work. Any suggestions would be of great help.

I am browsing the a proxy solution that is configured to block malicious files. I was testing the eicar file download through https://www.eicar.org/?page_id=3950. When I click on the download, my download is blocked and nothing happens (which is expected). However, if I right-click on the file and select "Save Link as" option, I get the block message, I get the pop-up window to save the file, and Firefox creates a file in the specified location. However, the file is invalid (obviously as the download was blocked). If I try the same with another Browser (like Chrome), it gives an error "Failed - Forbidden" for the download.

Trying to understand how Firefox handles such instances, does it first create a file in the specified location, even the file is not retrieved through the proxy? Why is firefox not giving an error message similar to other browsers if it actually fails to download the file.

I need someone to respond as soon as possible.

I can not get into my msn/outlook email. keep getting error: not loading javascript.

XPS/System. Firefox version. 52.7.3

I can not upgrade due to older operating system.

Please help me.

Up until about a month ago, I could send files (photos, etc.) to as many people as I wanted to. All of a sudden, I can't send any kind of attachment to multiple contacts. I can send it one contact at a time, but not several. Does anyone have an idea what my problem is? Any help would be appreciated. My friends are saying they miss my jokes and cartoons!

To begin with I fell asleep with my PC on, and I woke up a couple of hours later, and I noticed my computer was running a little rough, so I decided to check task manager, and I saw Firefox using 20 gb's of ram, and 50% disk usage.

I had a couple of tabs open, and seeing that it was stressing my SSD, I decided to quickly close the process, and I checked through all the tabs, and there was only one tab that had crashed when I had ended the task on it. I am running version 99.0.1 (64-bit) on Windows 10 21H2.

https://www.riotgames.com/en/work-with-us/job/3485689/staff-software-engineer-game-systems-valorant-los-angeles-usa

It was this link to a job posting for Riot Games. It had said that the tab had crashed and I had the option to refresh the tab. Not sure if it really was this or the tab just had some memory attached to that process. I had panic closed the process in task manager and forgot to screenshot anything else sadly.

Any ideas to what it was? Maybe just a memory leak or bug? My first instinct was to run a virus scan with Malwarebytes, and so far it has nothing, and I did a full scan of everything.

Have my extensions in the images. I've had these extensions for a long time at this point, I'm not sure if they would be the culprit or not.

I've never really seen or heard of this before, and this is the first time it's happened, and I don't know if it'll be repeatable either, just a bit worried about it is all.

This is a self-hosted extension, that initially seemed to be updating. Using File > Open, the current installed version is 1.8.61

In the approved extension's (1.8.61) manifest:

 "browser_specific_settings": {
   "gecko": {
     "id": "fasty@a_domain.com",
     "update_url": "https://a_domain.com/appextension/updates.json"
   }
 },

After tapping Check For Updates, I can see the following in Browser Console:

11:28:34.044 XHR GET https://a_domain.com/appextension/updates.json [HTTP/2 200 OK 254ms] 11:28:34.201 1651073314201 addons.update-checker DEBUG Found an update entry for fasty@a_domain.com version 1.8.61 11:28:34.201 1651073314201 addons.update-checker DEBUG Found an update entry for fasty@a_domain.com version 1.8.7

Here is where the issue gets interesting. Having downloaded all the xpi files, supposedly signed, today while attempting to manually install a newer version, Firefox oftentimes complains "This add-on could not be installed because it has not been verified." The Console reports:

12:06:36.478 1651075596478 addons.xpi WARN Download of https://a_domain.com/appextension/fasty-1.8.7-fx.xpi failed: signature is required but missing

According to the Developer Hub, the resulting xpi has been signed.

I don't know what to try to get automatic updates to work. Please suggest.

David