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Server not found when accessing a tab that i have been using for years

Having issues connecting to a website i normally use daily for many years, Don't have an issue when using MS Edge. Only having issues with this specific web page. Server… (read more)

Having issues connecting to a website i normally use daily for many years, Don't have an issue when using MS Edge. Only having issues with this specific web page.

Server not found Hmm. We’re having trouble finding that site.

We can’t connect to the server at dashboard.sigwm.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by gonegulfing 6 months ago

Last reply by zeroknight 5 months ago

Gmai/Google' account are stuck

Gmail and my Google account are stuck on the help center pages. I can't sign in or out and can't reach my mail. Both work fine in other browsers. I tried the "about:suppo… (read more)

Gmail and my Google account are stuck on the help center pages. I can't sign in or out and can't reach my mail. Both work fine in other browsers. I tried the "about:support" page with no results.

Asked by Danny Biran 5 months ago

Last reply by cor-el 5 months ago

Google Maps 3D stopped working

I've used Google Maps 3d on this machine before. I don't use it all the time. Not sure at what point it stopped working, but sometime in the last 3-6 months. Windows 10 … (read more)

I've used Google Maps 3d on this machine before. I don't use it all the time. Not sure at what point it stopped working, but sometime in the last 3-6 months.

Windows 10 Pro version 22H2 Firefox version 124.0 (64-bit) Hardware Acceleration is turned ON webgl.enable-renderer-query=TRUE webgl.enable-webgl2=TRUE webGL.disable=FALSE WebGL 2 Driver Renderer=Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.5059)

Google Maps shows the Global View as greyed out so I'm unable to use 3D. Did a test on https://get.webgl.org/. I see the spinning cube.

Any suggestions?

Asked by lisach 5 months ago

Last reply by zeroknight 5 months ago

clicking on the jigsaw icon doesn't show extensions

Hello, I try to install extensions but when I click on the jigsaw icon it doesn't display the menu where you can pin extension to the toolbar but it brings me to the exte… (read more)

Hello, I try to install extensions but when I click on the jigsaw icon it doesn't display the menu where you can pin extension to the toolbar but it brings me to the extension repository where you can install extension. It is weird because before it works suddenly it doesn't anymore. I see this error in the console, don't know if related

CustomizableUI: TypeError: aNode is null -- resource:///modules/CustomizableUI.sys.mjs:5067

Thank you

Asked by Aplaceinthesky82 5 months ago

Last reply by zeroknight 5 months ago

Mozilla uses 12GB of RAM all the time!

Hello,i got windows Windows 10 Pro 22H2 and latest mozilla version,just noticed my total ram usage with mozilla launched is up to 12gb. After closing the browser im getti… (read more)

Hello,i got windows Windows 10 Pro 22H2 and latest mozilla version,just noticed my total ram usage with mozilla launched is up to 12gb. After closing the browser im getting around 10gb ram usage. After restaring my computer im getting 3.5gb ram usage totally without mozilla started. After i start to use mozilla,my ram usage increases up to 12gb,sometimes higher,again if i close it totally,im not getting 3.5gb ram usage BACK for some reason,only a couple of gigabytes (same gigabytes resource monitor shows for mozilla),so Mozilla continue to use loads of ram and i dont see it uses someting in the monitor. So i need to restart my computer each time i close Mozilla if i want to have normal ram usage,thats awful. Screens are included. Regards

Asked by makkeyn 5 months ago

Last reply by zeroknight 5 months ago

Can't restore Firefox session after doing System Restore in Windows 10

I used System Restore in Windows because I lost my Search Engine in Firefox and it didn't exist in "Customize Toolbar" option. I researched how to get the Search Engine b… (read more)

I used System Restore in Windows because I lost my Search Engine in Firefox and it didn't exist in "Customize Toolbar" option. I researched how to get the Search Engine back but nothing worked. I thought System Restore would solve the problem. Now I can't restore my previous Firefox session. And I can't find a sessionstore.jsonlz4 file. I read you have to rename a file in sessionstore-backups folder to sessionstore.jsonlz4 but I don't know which file to rename. I also read you can restore a recent upgrade.jsonlz4 but that is dated 3/5/24. I loaded previous.jsonlz4 file using the Scrounger tool but that didn't restore the session I had. (The previous.jsonlz4 file is dated 3/22/24 about 45 minutes ago.) I want to restore the session I was using earlier in the day. And "Restore Session" option has disappeared from the Firefox History dropdown menu. I tried the "Restore Firefox" option but that didn't help anything and it made my dropdown menus disappear. I have no idea how to get the session back that I was using earlier in the day.

Asked by rjc7394 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How do I make the translation option stay on the screen longer so I can click on it?

Dear Anyone. So I got ransomwared awhile back - the AZQT one - and managed to get out of it with copious use of backups! Thing IS - it's left my Outlook/Hotmail E_mail p… (read more)

Dear Anyone.

So I got ransomwared awhile back - the AZQT one - and managed to get out of it with copious use of backups! Thing IS - it's left my Outlook/Hotmail E_mail page in Russian - and I can't select 'change to English' because all the sub-menus are in Russian and I don't know what to click on!

Now when I first load up the page, I get a lovely-looking little box 'Firefox has detected this page is in Russian, would you like to translate to English' (or words to that effect, y'know.) But the box appears and disappears so fast I don't have time to click on it. I managed to get to it a couple of times and it worked perfectly. But normally it vanishes before I can get there.

How do I make the little box stick around longer so I can click on it? Or is the same option hidden in a Firefox menu somewhere - I'm not the world's greatest Internet browser geek, so please keep answers simple! - and I could click on it in a Firefox menu? Like I said - if I GET to it in time, it works like a dream. It's just GETTING to it fast enough before it vanishes that's the problem!

Just ad an 'orrible thought. I hope that if it's in a Firefox menu, that's not been turned into Russian too!

Yours respectfully

Chris.

Asked by ulrichburke 5 months ago

Last reply by TyDraniu 5 months ago

Bookmark location

Hello, For some reason my toolbar has disappeared from the right side of my screen. I have tried unsuccessfully to get it to show. Please help. Barbara Amos … (read more)

Hello,

For some reason my toolbar has disappeared from the right side of my screen. I have tried unsuccessfully to get it to show. Please help.

Barbara Amos

Asked by bamos1 5 months ago

Last reply by cor-el 5 months ago

Sync Problem

I was using firefox for a while and i have to format my pc because of a problem and when i download it again i sync it something came back but not all of them my password… (read more)

I was using firefox for a while and i have to format my pc because of a problem and when i download it again i sync it something came back but not all of them my passwords mostly came back and all my extensitions also back but i have a lot of container and none of them came back and i sent a mail for you but it was Turkish and i get back replied and support guy said we are only taking message as a English and he said i translated your message and be sure you sync the right account and if is it the right account you can also. If you have another device that does have the data, then you can create a backup and manually restore it following the instructions in this article: that what he said but i dont have and ex data and i want to figure it out is it possible to take my cointainers exactly same because the most important reason of using firefox for me was containers.Have a good day.

Asked by yasarefesaka 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Help! Printing Header/Footer Issues?

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even w… (read more)

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even when I have checked and selected print headers/footers before printing. Is this a bug? Can you please help me? Thank you.

Asked by Jade Sparkle 5 months ago

Last reply by zeroknight 5 months ago

Bookmark Smart Shortcut - Not open in new tab

Hi, When I use a shortcut for a bookmark (e.g., typing "yt" to activate my youtube search bookmark with URL set to "https://www.youtube . com/results?search_query=%s" and… (read more)

Hi, When I use a shortcut for a bookmark (e.g., typing "yt" to activate my youtube search bookmark with URL set to "https://www.youtube . com/results?search_query=%s" and shortcut set to "yt") it opens in a new tab. I am in the habit of making a new tab before using a shortcut to search using a bookmark. How can I change the shortcut bookmark behavior to open in the same tab where i typed the query into the URL bar?

Asked by sam 5 months ago

Last reply by zeroknight 5 months ago

miss-type emaill address, how to remove them?

My vision is not good, so I often miss type things. So I enter things like[email@mail.com] instead of {email@gmail.com} and variations there of. So every time I go to a n… (read more)

My vision is not good, so I often miss type things. So I enter things like[email@mail.com] instead of {email@gmail.com} and variations there of. So every time I go to a new site, and I gave to enter my email address I get a list of miss-typed addresses with the correct one. Everything I try to search on how to to delete these erroneous entries, comes back on how turn off the option to use this function. I have how to delete old CC information and thing like that. but not miss-typed email address. Thanks in advance. McK

Asked by Goodtimebyall 5 months ago

Last reply by zeroknight 5 months ago

metamask wallet stopped working on firefox about one week ago- all I get is a spinning wheel and I can not login. firefox and metamask are both updated.

I am looking for a fix to get my metamask wallet working again on firefox. When i click on the metamask icon all I get is a spinning wheel. I am not able to login and acc… (read more)

I am looking for a fix to get my metamask wallet working again on firefox. When i click on the metamask icon all I get is a spinning wheel. I am not able to login and access my my metamask wallet. I am hoping to find a fix prior to performing a recovery with with my seed phrase on another desktop. Any assistance would be greatly appreciated!

Asked by rauol1999 5 months ago

Last reply by cor-el 5 months ago