Intrusive popup: coupon2deal

Often, when I go to a website with a store, a website called "coupon2deal" (coupontodeal.com) will pop up. It will be at the beginning of my list of tabs, and it will hav… (read more)

Often, when I go to a website with a store, a website called "coupon2deal" (coupontodeal.com) will pop up. It will be at the beginning of my list of tabs, and it will have a miniature tab with no exit button (I need to right-click it to exit). I believe this may have started after I installed the Honey extension, a similar service, but it has not gone away after uninstalling Honey. I tried blocking the site, but the tab still pops up, just with the website blocked.

Asked by Sean M 8 hours ago

Last reply by cor-el 4 hours ago

updates to website not showing on firefox

when I update my website, the updates don't show when I use firefox although my husband who uses Edge, sees the updates. Is it a case of clearing the cache? How do I do… (read more)

when I update my website, the updates don't show when I use firefox although my husband who uses Edge, sees the updates. Is it a case of clearing the cache? How do I do that?

Asked by kehaujackson 1 day ago

Last reply by cor-el 1 day ago

New computer with brands new Firefox install - Crashes every time I try to import bookmarks from another computer

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synchi… (read more)

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synching but that fails too even though I am logged into same account. I get no error on synchs, it just does nothing.

Asked by mytmoss 1 day ago

Last reply by zeroknight 22 hours ago

Website opens for a moment then goes blank

I open a website (opentable.com) and it opens momentarily then the screen goes blank white. I can open the site using microsoft edge. Something has changed as this prev… (read more)

I open a website (opentable.com) and it opens momentarily then the screen goes blank white. I can open the site using microsoft edge.

Something has changed as this previously was not a problem

Asked by roldenkamp 1 day ago

Last reply by zeroknight 22 hours ago

Just got FireFox. Need help knowing if its using too much memory.

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more… (read more)

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more memory than Edge. Firefox has 19 separate tasks running totaling to ~1,500 MB. I need to know what I can do to lower it. My friend made it sound like Firefox was way less memory intensive. I don't even keep 10 tabs open at a time. Any help would be appreciated.

Asked by CubanCrocodylus 1 day ago

Last reply by zeroknight 21 hours ago

Google Search bar is too small. How do I widen it?

I had to Restart/Refresh Firefox because I lost my dropdown menus and then the Google Search bar in the right-hand corner disappeared. Somehow I got it to reappear but it… (read more)

I had to Restart/Refresh Firefox because I lost my dropdown menus and then the Google Search bar in the right-hand corner disappeared. Somehow I got it to reappear but it's too small. I followed steps in several different posts and can't get Google Search Bar to widen. 1. I placed the mouse pointer between the search bar and the address bar and nothing happened. 2. The following didn't work for me because I can't find the “Use Small Icons” box: "Click the “View” tab on the program menu and choose “Toolbars.” Select “Customize” from the fly-out menu and a “Customize” toolbar screen loads. Deselect the “Use Small Icons” box and click “Done” to enlarge the icons on the Firefox toolbar." I attached a screenshot of what FF Browser looks like.

Asked by grov10 1 day ago

Last reply by zeroknight 21 hours ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 2 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Google Meet "You can't join this video call" as a guest user

I am using Firefox as a browser to scrape data from Google Meet. However, while it works fine on Google Chrome, I encounter an error when using Firefox, which states: 'Yo… (read more)

I am using Firefox as a browser to scrape data from Google Meet. However, while it works fine on Google Chrome, I encounter an error when using Firefox, which states: 'You can't join this video call.'

Asked by Abhishek Negi 19 hours ago

Last reply by jonzn4SUSE 1 hour ago

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (read more)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

Asked by WILLIAM RAMIREZ 16 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

"The connection has timed out....."

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one th… (read more)

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one that I am unable to access is

  https://www.scc-online.org 

and all I get is the "The connection has timed out.." comment on an otherwise blank screen. I have contacted the webmaster who says that I am the only one with this problem. My neighbour who uses MS Edge has no trouble in displaying the website. He uses the same ISP as I do but uses Windows 11.

The webmaster says that it might be that I am using Windows 7 64bit and that Firefox cannot handle this particular website. Alternatively he suggested that my ISP was the cause of the problem although I have been using the current ISP for over 20 years and have never had this type of problem.

I have three computers all with Windows 7 and Firefox and they all have the same problem.

Is there any help available for me as the information on the "website" is important and I do not wish to have to go to my neighbour to view the website?

Les Sondheim, Parksvville BC, Canada

Asked by lsondheim 12 hours ago

Last reply by jonzn4SUSE 8 hours ago

Private browsing zoom settings

I'm having a problem with websites not remembering my zoom percentage settings. The zoom settings were remembering on my administrator account until recently. The stran… (read more)

I'm having a problem with websites not remembering my zoom percentage settings. The zoom settings were remembering on my administrator account until recently. The strange thing is that zoom settings on websites ARE remembered in my standard user account on the same device. I am talking about private browsing only & after I close the session & reopen another Firefox session. Thank you

Asked by Tom_798 10 hours ago

Last reply by cor-el 8 hours ago

Bookmarks Toolbar

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this i… (read more)

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this is a glitch and you'll fix it soon because the toolbar always shiowes uder the search bar and this right-click-select is really anoying. I use a MacBook Pro runig Sonoma 14.3.1..... thx for your promp attention BZ

Asked by bill.zarges 12 hours ago

Last reply by cor-el 8 hours ago

Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (read more)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Asked by cfouche3005 10 hours ago

Last reply by jonzn4SUSE 7 hours ago

How to save images from Firefox with custom name ?

Hi , I often download photos from Firefox by topic to make videos. Is there any software or application on Firefox that can help me pre-name the image ? For example… (read more)

Hi , I often download photos from Firefox by topic to make videos. Is there any software or application on Firefox that can help me pre-name the image ?

For example: I'm looking for pictures of Trees and Sea

when I click to save image as for Sea images, it often gives random names and I end up having to rename the images to Sea-0001, Sea-0002

if a photo named Thailandbay-34636734-45747457

Therefore, my usual way is to write Sea- and copy the text

and when I save a photo when click to save image as, I will change the name in Hud , I paste it and it becomes

Sea-Thailandbay-34636734-45747457

and in my work file I'll sort the photos by name

So , is there any application on Firefox that allows me to preset the word Sea- ? That means every time I click save image as, the system will automatically name it Sea-Thailandbay-34636734-45747457

Thank you

Asked by W 6 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Email

Email from a specific site is not showing in my yahoo email inbox. I can do a search for it and a list of emails from that site shows up. What do I have to do and how do… (read more)

Email from a specific site is not showing in my yahoo email inbox. I can do a search for it and a list of emails from that site shows up. What do I have to do and how do I do it to make the email show up in my inbox?? Is there a way I can add it to firefox so its not blocked>>

Asked by GailUrban 7 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Context Menu: "This Frame -> Open in New Tab" does not preserve the private browsing container

If I right click on an iframe when browsing in a container tab, and select "This Frame -> Open in New Tab", the new tab is not in the same container as the source tab.… (read more)

If I right click on an iframe when browsing in a container tab, and select "This Frame -> Open in New Tab", the new tab is not in the same container as the source tab. In fact it is not in any container.

Whereas when middle-clicking on a normal link to open it in a new tab, the new tab is in the same container as the source tab.

Is this a bug? Seems like a bug to me. Surely we would want the new tab to use the same container as the source tab?

Asked by codaroma 7 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

One drive

I want everything on my drive only. Not on cloud thru One Drive. I have tried searching but everything I find in incorrect. For example PC settings one drive etc. I can't… (read more)

I want everything on my drive only. Not on cloud thru One Drive. I have tried searching but everything I find in incorrect. For example PC settings one drive etc. I can't find anything that is correct for instructions. I don't even see anything that says as a one drive option. My next question is then what happens to everything that has one drive in the path where do they go? I don't want my local information saved anywhere other than my computer not a cloud somewhere. Is this something you can direct me to where I can solve this? Thanks

Asked by violets1040 7 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago