My website won't open on Firefox but open on every other Browser.

My website is http://bigelowdesignco.com As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange web… (read more)

My website is http://bigelowdesignco.com

As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange webpage I have never seen before saying "Account not found".

I opened my website on Microsoft Edge, Google Chrome, Safari, and Firefox on my iPhone with zero issue. However, I have check Firefox for desktop on two different computers, and been shown the same page.

I have already cleared my cache, history and cookies. I also uninstalled Firefox and did a fresh install, only to have the same problem.

I'm just really confused what happened as this has never happened before. I got scared someone hijacked my website, but that wouldn't make sense since it's working on everything but Firefox on my desktop. I've just never seen this "Account not found" page before and this page has nothing to do with my website, domain, or hosting. My website and domain are all on Squarespace.

Asked by kborange11 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

secondary email addresses

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told… (read more)

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told I need to add a secondary address before I can change. I go into the area where this is done and when I press add it says that the new address is already there. How do I get rid of the hacked address and replace it with the new one (which Mozilla does actually recognize!)?

Asked by Sylvia H 2 days ago

Last reply by Amir Qureshi 2 days ago

Firefox seemt to have made a huge error by "Firefox 128 sends data per default Data for Advert agencies.

16.7.2024 I read this German article: Firefox 128 liefert per Default Daten für Werbetreibende Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale… (read more)

16.7.2024

I read this German article:

Firefox 128 liefert per Default Daten für Werbetreibende

Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale Werbung" in den Firefox einziehen. Die Aktivierung erfolgt ohne Einwilligung der Nutzer.

Which means Firefox 128 Delivers per-default Data for Advert agencies. Mozilla allows a new technology for "Date protection friendly digit Advertising" on Firefox. The activation is without permission from the user.

This is not good at all. I am now thinking of rejecting Fierfoy and moving to Opera or similar. Why did Morzilla take this fatal step?

Asked by Bonzadog 2 days ago

Last reply by Paul 2 days ago

Send command

My send command has disappeared. After i have written an email, there use to be a SEND command top left corner..now suddenly this has disappeared.. How can I get it bac… (read more)

My send command has disappeared. After i have written an email, there use to be a SEND command top left corner..now suddenly this has disappeared.. How can I get it back ????

Asked by Yourantiaman 2 days ago

Last reply by jonzn4SUSE 2 days ago

Firefox startup

I started up Firefox this morning and received to following message XULRunner Error: Platform version '127.0.2 is not compatible.... i found this error on the intern… (read more)

I started up Firefox this morning and received to following message

XULRunner Error: Platform version '127.0.2 is not compatible....

i found this error on the internet, proposed solution, I uninstalled Firefox and found my profiles... NO WHAT DO I DO....?

Asked by leastman 1 week ago

Last reply by TyDraniu 1 week ago

Firefox site at top of login I want to delete

All of a sudden, a site I visited appeared at the top of my login pages. Just below the search bar. It contains “import bookmarks,” “getting started,” “and this site.” I … (read more)

All of a sudden, a site I visited appeared at the top of my login pages. Just below the search bar. It contains “import bookmarks,” “getting started,” “and this site.” I don’t want any of that there. I thought I had all memory stuff shut off. Can’t figure out a way to delete it. Can you help.

Asked by chasbeard 1 week ago

Last reply by cor-el 1 week ago

Amazon Secure Connection Failed

I can't connect to Amazon.com. I keep getting the following error message: Secure Connection Failed An error occurred during a connection to www.amazon.com. PR_END_OF… (read more)

I can't connect to Amazon.com. I keep getting the following error message:

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

I think this is a problem with Firefox. Any suggestions or should I switch to a new web browser?

I appreciate any suggestions.

Asked by Mark Modak-Truran 1 week ago

Last reply by cor-el 1 week ago

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks ba… (read more)

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

Asked by tuscolatexan 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

New Computer but Bookmarks Not Synching

Got a new PC and loading all the software (ugh). I made Firefox my default browser and opened my Yahoo email. I tried synching the bookmarks and picked Sync Now but the… (read more)

Got a new PC and loading all the software (ugh). I made Firefox my default browser and opened my Yahoo email. I tried synching the bookmarks and picked Sync Now but the old bookmarks are not showing up. I still have a laptop with all the old bookmarks (from synching automatically). Can I export those to a thumb drive and bring into the new computer somehow? Do I risk losing my bookmarks on the laptop when I turn it on? Fred

Asked by pack489 6 days ago

Last reply by cor-el 6 days ago

video codec may be failing on newer format?

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-a… (read more)

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-accounts-impersonating/15039963/


Message is: Media could not be loaded, either because server or network failed or because format is not supported.

IMO not a network issue......

Thanks John Hutchins

Asked by John P Hutchins 1 week ago

Last reply by TyDraniu 1 week ago

Dark mode

Hello, i want to know if i can use dark mode in the main web sites of mozilla, like support page or account page, becase it hurts my eyes when i want to switch from other… (read more)

Hello, i want to know if i can use dark mode in the main web sites of mozilla, like support page or account page, becase it hurts my eyes when i want to switch from other sites where i at least can use some extension to fix it but all mozilla pages always bright white. What i have to do? Thanks

Asked by Kesha 1 week ago

Last reply by TyDraniu 1 week ago