Firefox Support Forum

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

A folder in profile/default/storage with the name 'moz-extension+++d215ed11-a9b2-4927-bd1f-9755184bbe53' is using up 800MB of data on my install and is continuously adding more data.

The above string (ending 'bbe53') does not match with any extension on the about:support troubleshooting info page.

How do I find out which extension is storage data in this folder?

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Hello,

I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives).

I would like to recover my favorites/bookmarks but cannot do so because I am asked to look for them in folders that I no longer have, because they are on the old computer.

Does Firefox not save any information about my favorites/bookmarks? Have I lost them all? Do I have to redo my whole life?

Sincerely, Shinsengumy

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS

Interestingly enough, I found a solution here: Firefox Quantum: HTML files from internal (/usr) do not open which did solve my issue on my Virtual Machine which is running the same Xubuntu 22.04, however since performing a clean installation on a physical machine the same solution has not worked and I just get the follow error as shown in my image.

Despite removing the snap version of Firefox and performing the installation shown in this guide: How to install Firefox deb package, my physical machine just cannot access my local .htm files.

This has never been an issue for me on RHEL environments, and the file path syntax I am using is: file:///my_dir/my_dir2/index.htm

The directory permissions are: drwxr-xr-x root root

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure Firefox always saves logins/history/etc., have security set to "Standard," and have added exceptions to the Firefox security; yet, despite all this, I'm still getting logged out everytime I close the browser. I'm getting to my wit's end!

What else can be done to fix this? It's really frickin annoying having to sign back into everything, everytime I open Firefox. Thank you in advance.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows 11 2023. I want to report the crash I keep getting recently. This usually happens if I have more than 3 or 4 tabs open at once. I'll try browsing with fewer or less tabs and I'll let you know how it goes but in the meantime I would like Modzila to investigate this. Thanks!

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

There are thousands of answers to this question but I can't find one that works for me. I am using a tablet computer without a mouse or keyboard so mouse click solutions and keyboard short cut solutions don't work.

I want to just tap on a link with my finger and have it open in a new window. Every time. I know I can hold on the link and get a list of options including "open in a new window" but I want to eliminate that step because my fat fingers sometimes select the wrong list item.

Any help?

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the information is blank. I have tried everything possible to fix this issue, but it remains. Any help in fixing this issue would be appreciated.

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

There are 2 processes involved in Firefox Sync, and 0 differentiation between them in the language used to describe what Firefox Sync does in any of the documentation, this makes nearly every discussion on the topic highly confusing to borderline misleading.

When you press Sync, you are pushing settings to Firefox servers. When you sign in to Sync, you are pulling settings from Firefox servers.

Both of these steps are referred to interchangeably as "syncing" and there is next to no documentation of what causes each to occur nor what they actually do.

Why is this dangerous you might ask? Well, let's say I buy a new computer, I want to set it up the same way I use all my devices, so I sign in to sync to synchronize my settings, makes perfect sense. Nothing tells me anything is happening when I sign in, so I click the sync button because I want to synchronize my settings with my other devices. Big mistake. I've just overwritten the server-side sync profile with a default Firefox profile. You know how you fix that? You sign in and press the sync button to overwrite the sync profile again. But you know what happens when you sign in? You become synced with the now blank sync profile and lose all the settings that you want to be pushing to the sync profile. This just happened to me. Thankfully I was only choosing to sync add-ons and options AT THE TIME and I have backups that are about 6 months old and I rarely change settings, but some things like my homepage URLs are something that I do change fairly often, and I'm sure some additional sites were whitelisted since by default I just reject all cookies. I also thankfully use policies.json to block updates so I didn't immediately get assaulted by that too.

SO! I HIGHLY suggest that when merely signing in to Sync, the default should be for syncing to be off to start off with, so that you can choose what to "sync" BEFORE it occurs. However, because of the language, the question arises, what am I choosing to sync for? Am I choosing what to PULL from servers? Or am I choosing what gets PUSHED to the servers? When syncing is turned on, does that mean I an pulling the settings that I have chosen? Or am I am pulling ALL settings while only pushing what I have chosen IF I click the Sync button? Or do I push EVERYTHING?

It's incredibly unclear how the Sync feature works and both of the "main" articles on it are completely useless for understanding it because the term "sync" is used interchangeably for pushing or pulling settings.

https://support.mozilla.org/en-US/kb/how-do-i-choose-what-information-sync-firefox https://support.mozilla.org/en-US/kb/sync-custom-preferences

What are the correct steps to rectify this horrid situation? Sign-in, set-up sync, choose "Options" and "Add-Ons" again, THEN copy over the backup settings, THEN Sync them to the "cloud"? If I have 2 different devices setup with sync, and 1 chooses to sync options and the other chooses to sync bookmarks, then I click sync on BOTH devices repeatedly, what occurs?

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

I've noticed for awhile that files I've opened to view were being automatically downloaded into my downloads folder, but I haven't investigated it until now. I found out this goes back to 2022! My downloads folder is cluttered with files I only wanted to view and not save. All the previous forum questions which I've viewed have now been archived, so I'm opening a new one. On one of the previous threads, I found that a new hidden setting was added so we could change this back to the old behavior of the automatically-downloaded files going to a temporary folder instead of being saved in our downloads folder. We can use about:config to find browser.download.start_downloads_in_tmp_dir and toggle it to "true."

Instead of our having to dig around on the forum to find how to change this, the setting needs to be added to the Main settings page under "Downloads." Then those of us who wish to "always" be asked where to save files will be able to find this setting and change it to our preference. If I want to download something to keep, I will intentionally save it. If not, I expect anything I read online to remain in a temporary cache folder and be deleted when I clear history (which is when I close Firefox, because that is what is selected in my settings).

Please unhide browser.download.start_downloads_in_tmp_dir and add it to our main Settings page. Thank you.

The attached picture is a screenshot from the thread where I found the information about this setting.

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time this has happened. Solutions?

I know I could use an addon like RunWith to download files to the Downloads folder without it asking where to save them, but I want files downloaded through Firefox the official way. I have “Always ask where to save files” unchecked in settings, but that doesn’t do anything.

when i am opening any streaming site and play the video, the audio stream of the video sometimes start late and some time does not even start when the audio is played via bluetooth audio device.