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Synchronization failed

Hello Today, after installing the new Windows, I also installed the Firefox browser. But after I logged into my regular Firefox account, none of my previous account infor… (read more)

Hello Today, after installing the new Windows, I also installed the Firefox browser. But after I logged into my regular Firefox account, none of my previous account information, including plugins, bookmarks, and passwords, synced. I used this account for several years and all my information was stored in it. please guide me.

Asked by Dovit 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Firefox bookmarks & Passwords

Hello. Last night i had to reinstall windows and i lost everything. but in firefox i have loged in and synced. its also synced with my safari browser on my phone. is it p… (read more)

Hello. Last night i had to reinstall windows and i lost everything. but in firefox i have loged in and synced. its also synced with my safari browser on my phone. is it possible in any way to get my bookmarks and passwords back? because everything is gone and the profile folder only shows dates after i installed firefox again!

Best Regards Kaveh

Asked by ari0a 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Secure connection failed firefox sync effects all browsers all sites

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords. … (read more)

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords.

I did this and got the Secure connection failed errors instantly thereafter. no reboot nothing fixed it. Bing chrome opera all fail to work. refusing all secure connections. It will load microsoft but I cannot log in. It will load 1000 other sites as long as they are not the SSL pages. No other browser will load either.

This is instantly after signing in to sync.

I was left with no choice but to assume something got corrupted and wipe and redo windows AGAIN on this new drive.

This time I downloaded everything with bing and edge. Then when I was done after two days. I downloaded FF and tested it.

Worked great.

Signed into sync and BAM, all browsers and all websites refuse connections.

I have signed out of sync. I have deleted firefox. I have cleared SSL and DNS and every other setting I can think of or that chat gpt suggested. from cmd line. hard.

No remaining browsers will load. New firefox with no profile and no sync will load.

Whatever sync DID remains totally systemic and persistent and ONLY a total wipe of the drive fixed it last time.

Why will FF simply DO something like this and WTF did it do?

Asked by CB Air 2 months ago

Last reply by Paul 2 months ago

Sync doesn't work

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For … (read more)

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For instance, when I deleted an add-on at work, I would expect that add-on to be gone from my browser at home, but that isn't the case. I also have changed settings to allow a pop-up from my company's internal website. But at home that change in the settings isn't reflected. Basically I have two versions of Firefox, one at home and one at work. Anytime I want them to match up I have to do it manually. The only exception is bookmarks, they seem to sync properly.

Asked by adamlunger1 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox sync two different computers

I have to computer with totally different tabs. Will Firefox sync combine the two sets of tabs? I realize that I may have duplicates and a LOT of tabs. I just don't want … (read more)

I have to computer with totally different tabs. Will Firefox sync combine the two sets of tabs? I realize that I may have duplicates and a LOT of tabs. I just don't want to lose any tabs or bookmarks when the computers sync afterward. I am currently assuming that the tabs sets will be merged and that I will have to remove duplicates.

Asked by Bruce A Williamson 4 weeks ago

Last reply by jonzn4SUSE 1 week ago

SYNC says acct. PW wrong, but using the same PW stored in the cookie!

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it te… (read more)

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it tells me whatever I've entered as a new password is wrong? Can't win!

Asked by MILESTWEST 2 months ago

Last reply by cor-el 2 months ago

all of my bookmarks, logins etc are gone

Firefox was crashing my phone (android) all of the time (not the problem) so I uninstalled and reinstalled the app, and was assured this would not be a problem as mozilla… (read more)

Firefox was crashing my phone (android) all of the time (not the problem) so I uninstalled and reinstalled the app, and was assured this would not be a problem as mozilla store all logins book marks etc, on their servers and a simple sync would restore all of that. It did not. I've since discovered that in actual fact reseting your password is pretty much the same as deleting your ENTIRE account, including all of my saved logins, bookmarks etc. This is unbelievable to me. I literally cannot believe that a tech organisation as large as mozilla has no way of retrieving, or allowing me to retrieve my own data because i changed my password. That's not my account. That's an entirely new account... or is it? Please help.

Asked by johnt2connor 4 months ago

Last reply by cor-el 3 months ago

Firefox can sync bookmarks but can't sync logins and passwords

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items acro… (read more)

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items across all your connected devices", but it still dosen't work.

Asked by MaxST 5 months ago

Last reply by cor-el 5 months ago

Not able to see old device from sync data

Hi Team, I am not able to see from profile with old device and that data and that is very critical for me.. is there any way I can get from Firefox if I provide details.… (read more)

Hi Team,

I am not able to see from profile with old device and that data and that is very critical for me.. is there any way I can get from Firefox if I provide details...

Thanks Team..

Asked by Muddukrishna M 3 months ago

Last reply by Dropa 3 months ago

How can I see history for just this one device instead of all sync'd devices?

Say it isn't so? Can I not view the history of the one device I am using instead of getting the full history of all my sync'd devices? That's extraordinarily short-sighte… (read more)

Say it isn't so? Can I not view the history of the one device I am using instead of getting the full history of all my sync'd devices? That's extraordinarily short-sighted if that is indeed the case. At least add a column in the history list that shows the device that entry came from...

gheez.

What do I expect, the help forum doesn't even return to top of page when moving between search result pages... ohh, Mozilla, what have you become?!

Asked by djbuckner 3 months ago

Last reply by willjoe24421 3 months ago

All my logins are gone

I am extremely angry that I decided to move from Chrome to Firefox for a safer browser just for Firefox to lose all my login information I accumulated after some years of… (read more)

I am extremely angry that I decided to move from Chrome to Firefox for a safer browser just for Firefox to lose all my login information I accumulated after some years of use. I am not sure when or how this occurred but I never received any notification that nothing was syncing or I had been logged out. I want all my login information restored. On top of that, I've always had issues with Twitch.tv and any video site crashing. My only concern is my logins being restored.

Asked by fukcfirefox 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Syncronisation

'Sync is helping criminals to have access to all connections. How can I remove this app completely ? Especially as I had to see, that several log-ins were on call, w… (read more)

'Sync is helping criminals to have access to all connections. How can I remove this app completely ? Especially as I had to see, that several log-ins were on call, which I never wanted to be saved.

Asked by nat44cana 4 months ago

Last reply by cor-el 4 months ago

Sync problem after a clean windows install

Hi! My windows suddenly encountered problems and I had to reinstall it, but after reinstalling win and Firefox and logging into my account, none of my data loaded to the … (read more)

Hi! My windows suddenly encountered problems and I had to reinstall it, but after reinstalling win and Firefox and logging into my account, none of my data loaded to the new Firefox. Please help, for me, loosing that much of bookmarks and passwords, is just like a matter of death and life.

Asked by Mohsen 5 months ago

Last reply by jonzn4SUSE 5 months ago

Password location/Syncing

I save all my passwords in Firefox. I have just synced my Firefox browser with Firefox on my IOS device into the Firefox IOS app. What do I need to do to get my passwo… (read more)

I save all my passwords in Firefox. I have just synced my Firefox browser with Firefox on my IOS device into the Firefox IOS app. What do I need to do to get my passwords to appear when I want to log into the respective websites?

Asked by smm1059 4 months ago

Last reply by jonzn4SUSE 4 months ago