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  • Archived

Since the latest Windows 10 update I can't load anything in the browser, the plug-in of my AntiVirus software (Kaspersky) no longer functions in Firefox, etc.

I can't even access the settings in the browser. There is no error message, nothing. It's just nothing happening. It's also not hanging, as it I can open and close the br… (read more)

I can't even access the settings in the browser. There is no error message, nothing. It's just nothing happening. It's also not hanging, as it I can open and close the browser without any issues.

Asked by wolf-hraban 1 year ago

Last reply by McCoy 1 year ago

  • Archived

How to delete password that Firefox saved in Kaspersky Safe Money?

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used. I inadvertent… (read more)

Kaspersky Internet Security 2108 using Safe Money. Mozilla Firefox Browser version 64.0 (64-bit) in Private Window. Windows 7, Password Manager is not used.

I inadvertently saved a password in Safe Money, I don't know how this happened.

When I opened a URL in Safe Money, a small Firefox window popped up. It would say "Would you like Firefox to save this password for URL?" Save? or Don't Save? are to be selected. If I did not select either, the small Firefox window kept popping up every time I opened the URL. Because of my error, I do not have the pop-up anymore but I have a saved password appearing as masked characters. If I delete the saved password from the box and refresh, I can force the small Firefox window to pop up. The small Firefox window will show a blank user-ID and a password in masked characters.

I tried to remove the URL from Safe Money, then disable Safe Money, then enable Safe Money and add the URL back. Saved password is still there. I think I know how to change the settings in Firefox and delete passwords, cookies, etc. but none are being saved. I don't see any other options I can play with.

I uninstalled Firefox and deleted the folder for it in the C: drive to remove any trace of old browser settings. I installed Firefox version 64.0 but was not able to launch a protected browser. Safe Money has options to play with but none of them worked. I undid version 64.0 and installed version 49.0 that I had the EXE file for. I was now able to launch a protected browser in Safe Money. I upgraded Firefox though the Help menu and so it upgraded to version 56.0. I then upgraded to version 64.0 and I was again able to launch a protected browser in Safe Money. I added the URL to Safe Money, opened the website and the saved password is STILL there.

Asked by TeeKayCanuck 1 year ago

Last reply by cor-el 1 year ago