Firefox Support Forum

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash reports submitted???

bp-6e46c5a8-f70b-4e32-8f0a-9d6522141018 18/10/2014 12:08 PM bp-b19134b9-055f-4f25-8548-49da62141018 18/10/2014 11:40 AM bp-2ef9e16b-be87-449c-a39c-fef8d2141018 18/10/2014 11:40 AM bp-034d80c1-e7b8-4472-b26a-c9f182141018 18/10/2014 11:39 AM bp-12ac489c-5ccc-45bc-a9ac-cd3022141018 18/10/2014 11:39 AM bp-c53df39e-cdb7-447a-91dc-89d722141017 17/10/2014 11:20 PM bp-a0088fbe-7e34-4bbb-b5ca-f30d92141017 17/10/2014 3:33 PM bp-df8418b5-9a6b-45e1-bff7-25c062141017 17/10/2014 3:33 PM bp-20d1eb01-6a73-4283-8d80-9b4512141017 17/10/2014 3:33 PM bp-203b11de-1416-47f3-858a-b6bab2141017 17/10/2014 3:30 PM bp-0d77d172-83f5-4ec9-bafd-fa7b52141017 17/10/2014 3:29 PM bp-3b0f77e9-cd40-4d38-9505-3060d2141017 17/10/2014 3:29 PM bp-a4400389-89a2-4bb3-85d4-499942141016 17/10/2014 8:58 AM bp-9fb49d91-4fda-4927-a838-718d82141016 17/10/2014 8:38 AM 150b8cb7-66ac-4dc7-8f5f-50b3530e3a85 10/10/2014 7:56 PM bp-cd3ee511-eec1-424f-b921-8bbae2141006 6/10/2014 6:25 PM bp-bad65a64-18af-4d3a-825f-07a202140927

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

When I go to "Tools" then click on "Add-Ons" then click "Plug-Ins" and then click on "Check To see If Plug-Ins Are Up To Date" it goes to Mozilla Check Your Plug in Page all it does is sit and spin at the "Checking with Mozilla on the status of your plugins." I am using Win7 Pro and just downloaded Firefox update to 35.0.

Using Firefox v45.0 and Windows 10 Home version 1511 I cannot get the reCAPTCHA check box to display/appear. I have installed the latest version of Java but it still does not display. I have trying to log into Virgin Media web mail. I got it to work for a short while but not any more. I did notice that the missing check box appeared a millisecond later than the rest of the page.

It all works fine using the same version of Firefox and Windows 7.

This has been a problem for some time and is driving me mad.

I have recently "refreshed firefox" and now the Primetime Content Decryption Module is not installing. I never had this problem before and I have refreshed firefox multiple times but the Plugin has always installed itself. It keeps saying "Primetime Content Decryption Module provided by Adobe Systems, Incorporated will be installed shortly."

Please reply and Thanks for the help.

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

A year ago, I had a video freezing problem. disabling hardware accelorator appeared to work, but doesn't work now for same exact problem. tried other solutions that were suggested a yer ago. Nothing work. It appeared that the video problem fixed itself. This is very fustrating that this is happening again and makes me believe that firefox never solved the initial problem after a year

before the latest and greatest firefox update i was able to manually activate flash (to prevent pages from automatically loading them and bogging down memory) by having the shockwave flash addon option as 'ask to activate'.

no longer is that the case. my firefox updated automatically and load flash automatically. no matter if i have 'ask to activate' or even disable the shockwave flash addon or anything else.

i tried using flashblock but it makes loading flash unusable, when i click the button to view it, the swf plays audio of the video but does not show the video/picture. scrolling the video freezes it or makes it buggy and reloading the swf does not work.

long story short, how to make it like before where i click to manually activate the plugin per swf without the use of flashblock because it is useless/worthless.

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Firefox opens fine to home page of MSN and works fine for Facebook. Crashes when attempting to play Farmville. We had a loading issue for a while and Zynga instructed me to change something in Firefox (forgot what it was). Worked fine for a few days but now crashes constantly. Have uninstalled and re-installed Firefox but did not work.

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

I'm running XP64 pro. The scripts on Yahoo will stall FF after a few minutes. Often I get the popup message that a plugin script has stalled and asks if I want to prevent seeing this again from the site. That's nice but every page on Yahoo is unique. So the stall happens on every page that isn't closed after a short while. The more stalls I get the slower my computer runs even though I use task manager to kill stalled processes. Then I have to reboot to clear out the FF remnants. Is there a way to kill remnants of stalled scripts without rebooting? Often FF crashes and asks me to send a report to Mozilla. Seems to me you guys should have a feature to enable extended logging for inclusion in crash reports. I have sent many requests to fix the problem. If you guys can't fix the root cause of the problem then can you at least provide a decent workaround so the memory doesn't get cluttered up with orphaned threads sucking up all my CPU power?

after the update to FF 34.0 the anti-aliasing (font smoothing) in e.g. the bookmark menu side panel is GONE. any chance to get it back with an about:config setting? website content is fine, as well as text on tabs or in the browser bar

npUnity3D32.dll is crashing the unity web player plugin when i hit exit on the unity web player and I can't figure out why. I tested it on every version of firefox from 31.0.0 to 34.0.5 and it only works up to 31.0.3 and 32 forward it fails and crashes.

Here is my crash report.

https://crash-stats.mozilla.com/report/index/bb062c0f-fbcc-4e65-a136-0fda42141209

I am running windows 8.1, firefox 34.0.5 currently, and the most up to date unity web player.

Please help ASAP!

Just recently gotten back into using Firefox. Have been using Chrome. Firefox has one thing that Chrome doesn't have. So I see a number of old Plugs Ins from back when. How do I delete them. I've set to Never Activate. After each Plug In shows RESEARCH. But I don't want to research...I want to delete the old ones. So where do I go from here?

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling the protected mode. What is strange, perhaps not strange, is that when FP crashes if I reinstall FP everything works until I shut down the computer and restart and then it crashes again. Also, in YouTube, if FP is working all the videos will default to FP and not HTML, even though, HTML is enabled and working. If I disable FP, then all the videos play in HTML. As of right now I've disabled FP and use Chrome to view FP required displays. Anybody have any suggestions? Thanks

Every time i try to play music on Amazon Music or a video on Crunchyroll, some nameless plugin crashes and i can't stream the media files. If i try to send a report, nothing happens. It's not even listed in about:crashes. The funny thing is, that even if crunchyrolls videos are embedded into another website, the plugin crashes there too. But since it doesn't show a plugin name, i'm not sure what crashes there exactly... I tried to start firefox in safe mode and even reinstalled it, nothing changes, so it can't be my add-ons (i disabled / deinstalled them).

I hope, someone can help me.

I'm german by the way, so my screenshot is in german, too.