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  • Archived

Firefox can no longer play Netflix movies

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your brow… (read more)

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your browser is no longer supported." This happens every time there is a Firefox update! Do you guys not test your products in development before release? Please fix your product. I tried all your 'help' items.

Asked by 808state 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Compatibility change

My Firefox browser seems to have reset itself to Windows 8 compatibility. I have Windows 10, 64-bit. Firefox will not open full screen, but opens a tiny, narrow window at… (read more)

My Firefox browser seems to have reset itself to Windows 8 compatibility. I have Windows 10, 64-bit. Firefox will not open full screen, but opens a tiny, narrow window at the bottom of the screen which I have to use task manager to close. I remember one of the automatic updates coming through a few days ago.

Can I do anything other than uninstalling and a new install? I'd like to keep my favorites list, etc. I am at the extent of my computer skills with this.

Asked by fzharris 9 months ago

Last reply by cor-el 9 months ago

Youtube videos stutter, lag, or freeze when putting them on 1080p/720 60fps.

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a vide… (read more)

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a video, it suddenly started to lag and not move as smoothly much as before when I have on a higher quality like in 1080p 60fps or 720p60fps.

This has happen to me a couple times before when I couldn't find a way to fix it like when my my laptop was acting stupid and was resetting itself and showing a blue screen when it happen and had someone help me take it to the store and have it fixed and the reset my laptop or something and had to go redownload Firefox and I think the problem stopped working.


Yesterday and today I tried searching and looking up how to fix this and find answers that tell me to go to the about:config and change somethings to false or true whatever and it still has this problem. I hope changing it to whatever doesn't mess it up anything even more.

I thought I had to go update Windows or something since recently a couple of times the youtube videos get stuttery and not move as smoothly at times. I can't remember much this one but I either just close Firefox to hopefully that it goes back to normal or I have to update Windows to restart my laptop and it works and it goes back to normal.

But this time when I did all that and I try to update Windows from my laptop it was doing what it does updating installing or downloading yesterday. The problem is still there and the videos on youtube are still stuttering. And I try to see if there were more things to update there was nothing there and says its up to date.

I linked a video that has a 60fps option on a another browser Microsoft Edge to see if it works from there and video when putting it on 60fps works fine there. So this must be a Firefox problem or something.

So if anyone can help me with this problem. Please tell if there's anything else I can do to get these videos on youtube to work on Firefox in 60fps and hopefully can try to easily fix this and hope its nothing complicated to do. Or if there is a bug or something that's making these videos stuttering and everything please try to fix this problem that's going with me right now. Cause i don't want to have to deal with problem I had before again forever and/or if its permanent.

Hopefully maybe the next update for Firefox might fix this problem I have from these youtube videos, but I don't know. Whenever an update for Firefox happens sometimes, the videos on youtube start to stutter and not move as smoothly with putting it on 60fps and have this problem again.

Thank you if anyone has the time to look at this and hopefully someone can get me the answer to finally fix these videos that are freezing stuttering and stuff there.

Asked by buggasep17 4 months ago

Last reply by Chris Ilias 3 months ago

  • Archived

firefox clogs disk

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. … (read more)

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. Windows 10 system.

Asked by vasiliev.andrey2020 10 months ago

Last reply by spdgnzls 9 months ago

Change Menu & Tab Font Characteristics

I'd like to know why my previous question on this matter was deleted. How do I change the font and line spacing characteristics? Specifically, my tabs are now 4 pixels to… (read more)

I'd like to know why my previous question on this matter was deleted.

How do I change the font and line spacing characteristics?

Specifically, my tabs are now 4 pixels too high and the menu font spacing is also 4 pixels too high.

This has made the dropdowns for my bookmarks bigger than my screen (for example) and I find that I'm needing to move the mouse excessively from the extra space introduced when I right click on a page for menu options there as well.

Asked by Colin WG 6 months ago

Last reply by Chris Ilias 3 months ago

Getting 522 Timeout Just on Firefox (other browsers OK)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see … (read more)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see uploaded image). However, I can successfully reach that URL using Chrome and MS Edge browsers. Only Firefox receives the 522 error. I can access numerous other websites with Firefox, so it seems to be isolated to just www.cocoontech.com. I’ve looked at numerous settings in Firefox, but have not seen anything that seems relevant to this issue.

Any ideas where to look to resolve this issue?

Asked by Maniacal611 3 months ago

Last reply by cor-el 2 months ago

  • Archived

Recover Lost History and Bookmarks

I updated my version from 88 to 89 but did not like so I went back to the 88 version. But I see I lost all the History Bookmarks and all tabs I had open. How can I get it… (read more)

I updated my version from 88 to 89 but did not like so I went back to the 88 version. But I see I lost all the History Bookmarks and all tabs I had open. How can I get it back?

Asked by solkeys 6 months ago

Last reply by jscher2000 5 months ago

  • Archived

FF STILL closing the Print to pdf window for directory selection and file naming prior to Save.

Yes, i recall the last time i was asking for help with this issue i was told to post it as a bug somewhere. I went to "Feedback" thinking that was logical, but apparently… (read more)

Yes, i recall the last time i was asking for help with this issue i was told to post it as a bug somewhere. I went to "Feedback" thinking that was logical, but apparently Mozilla is reworking Feedback so that does not exist, and as i am not a software developer, i suspect a technical bug report is over my head anyway.

I don't want to go to Edge, but it would seem Mozilla wants me to. This issue has persisted ever since release 79. I would think that the programmer(s) could "simply" look at what changed from 78 to 79 and revert, but apparently not.

I, once again, have to uninstall the latest release (i installed it, allowing an "upgrade", thinking that by now someone there would have fixed that which at least to me is a critical routine), and reinstall Version 78.0, since that one isn't f'd up. Maybe it is all the enhanced "security" that is now interfering with normal processes, i don't know. That also means I have to get used to the new browser and hopefully finding a reliable password manager to which i can import pages of entries from Kee.

Yes, i know i will get a share of hate mail for criticizing FF at this point. Just consider how infuriating it is after using it since beta 0.3 and having made donations, having what i see as a critical issue ignored, and worse, forcing me to soon change to Edge if no one fixes it. As much as i hate using the Microsoft browser, at least it does not force the Microsoft "Save" dialog box to collapse when trying to print to a pdf, and i am rather disgusted that no one from FF has reached out to try to fix this issue.

And yes, i did try it in safe mode (run firefox.exe /safe) and "Restart with Addons disabled" from the menu|Help, neither of which were successful.

If any of you know how to get this note to someone competent at FF, please do so and let me know to hold off on switching; i dread having to do that, but printing to pdf is mission critical in the conduct of my business.

Asked by bem67 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Copy/Paste

Why can a stupid failing script on a web-page, or even intentionally so programmed script disable the copy (and sometimes paste) functionality? How can this be disabled/f… (read more)

Why can a stupid failing script on a web-page, or even intentionally so programmed script disable the copy (and sometimes paste) functionality?

How can this be disabled/fixed?

One highlights a text (any text) on some web sites, Edit menu allows Copy, context menu allows Copy, one hits Copy, nothing happens. It's not even a page where someone wanted to "copy protect" some information.

Copy and Paste should work just as advertised since those were invented, how hard can it be to get that right? Even stupid Notepad never fails at it. And no, I don't care what the idiot who programmed a page though would be/should be best for me, I want Copy to be copy, Paste to be paste. This used to work in "original" Firefoxes even when page developers wanted to make it not work.

And yes, while on a given page Copy fails miserably, at the same time in other pages it works.

Asked by Pók 10 months ago

Last reply by jscher2000 8 months ago

  • Archived

Spell checker not working

Hi Guys and Girls, For the love of all that is keeping me alive at the moment please help solving the issue of spell checker not working. I have a new MacBook Pro and set… (read more)

Hi Guys and Girls,

For the love of all that is keeping me alive at the moment please help solving the issue of spell checker not working.

I have a new MacBook Pro and setup Firfox by installing it and siging in to sync.

The spell checker does not underline the words as I type here or in Google or WhatsApp Web.

Also when I right click no language opion appears.

I does work in Gmail for some weird reason.

After follwing a suggestion of installing an add-on dictionary and resarting Firefox, no change came about.

See attached for more...

Thanks in advance for your help.

Asked by schalas 1 year ago

Last reply by cor-el 9 months ago

Credit card saving does not work

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not… (read more)

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not saved. If I go into settings where one can view the saved cards and enter the info to save a new one, I can enter one but again it does not actually save. There is no error, it just doesn't save. Tailing journalctl shows no errors, and launching Firefox from a console and watching the output doesn't show any error either.

It's been this way over several updates over the course of a few months (as long as I've been using Firefox on this computer).

Asked by Eric S 2 weeks ago

Last reply by jonzn4SUSE 3 days ago

  • Archived

Print Preview 86.0 too small to see. Also other print features now very difficult

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is… (read more)

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is the work-around. Also, it's many extra clicks to get to my system print controls to print properly.

Solving the print preview too small would go a long way towards keeping Firefox usable. The other things could certainly use fixing, however.

Thanks in advance! L.

(I have restored the old functionality temporarily with print.tab_modal.enabled preference set to false. Thanks community for showing me to do so! See https://support.mozilla.org/en-US/questions/1322623 if you want to know how.  However, usually Firefox takes these options away soon.  )

Asked by Ellis Eff 9 months ago

Last reply by jscher2000 4 months ago

  • Archived

Inability to play sound through bluetooth devices

I have pretty strong new asus laptop, and i have been using firefox as my main browser for a few weeks now flawlessly. 3 days ago i had a problem playing sound through a… (read more)

I have pretty strong new asus laptop, and i have been using firefox as my main browser for a few weeks now flawlessly. 3 days ago i had a problem playing sound through any of my butooth devices.

It was working on chrome spotify microsoft edge but not firefox. I have restarted my laptop, uninstalled the driver from my device manager and reinstalled it, refreshed firefox and uninstalled and reinstalled it back on my pc. Nothing has worked.

I have followed all solutions found here, i would appriciate all the help i can get.

Asked by Zeina 10 months ago

Last reply by Ivan (Home) 8 months ago

  • Archived

An error occurred while printing.

I am unable to print from Firefox Browser. I get the following error message "An error occurred while printing" . I have tried updating to the latest version of FF 84.0.1… (read more)

I am unable to print from Firefox Browser. I get the following error message "An error occurred while printing" . I have tried updating to the latest version of FF 84.0.1 (64-bit), doing a Refresh, following the Support suggestions for printer problems, editing my profile etc. To no end. I have no problems printing from other browsers such as Google and Microsoft. If I can not get Firefox to print, I will be forced to use these other browsers. Please Help.

Asked by Marcus G. Smith 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

where did the share button go?

Your newest download has terribly confused me. I'm not a techie, but a 74 yr. old grandma. Where is the share button. I want to send/forward an e-mail to someone, but … (read more)

Your newest download has terribly confused me. I'm not a techie, but a 74 yr. old grandma. Where is the share button. I want to send/forward an e-mail to someone, but I can't find the share button. The e-mail button just has a google account or a yahoo one. I don't use either of them. I'm just terribly lost since the update.

Asked by grandmaperson 6 months ago

Last reply by jscher2000 4 months ago

How to locate lost data upon update

When I logged on to FF today, I was urged to continue with an update. I think there was also something about "refreshing". I absentmindedly agreed, figuring it would be o… (read more)

When I logged on to FF today, I was urged to continue with an update. I think there was also something about "refreshing". I absentmindedly agreed, figuring it would be okay as other update times before, but not so. I was unaware that the newest update would remove some, or all, of my extensions. I had some important saved data into one of the extensions.

Is there any way for me to go back to the last version just to retrieve the data for safekeeping from the extension and then continue on with the new version as if nothing was amiss?

When I clicked permission, I noticed a file folder "Old Firefox Data" was installed on my desktop. Can I use the contents of that folder to ferret out the information I need?

Thank you so much for any help and suggestions!

Asked by parmley1 1 month ago

Last reply by jscher2000 1 month ago

  • Archived

Firefox runs my GPU to overheat, even at idle? Why is it doing this?

I left my FF browser open by accident when I went to bed, no other applications were open. This morning I realized my GPU was sitting at 55c when I looked at the thermist… (read more)

I left my FF browser open by accident when I went to bed, no other applications were open. This morning I realized my GPU was sitting at 55c when I looked at the thermistor sensor in the hardware monitor report in precision X1.

As soon as i closed FF the temps went back to 25c in less than 1 minute.

So what is FF doing that consumes so much GPU even when idle?

I had a 2080TI GPU go bad two months ago after sitting idle overnight - now I know why - it was firefox using my GPU and overheating my system (even while not "appearently" doing anything).

I used to be a FF fan, but not anymore after losing a $1200 GPU due to the horrible programming that basically is making FF become a huge contributor to my electricity bill wearing out my hardware.

as of 2021 I am abandoning FF due to concerns of further damaging my PC.

Asked by tamed.phoenix 7 months ago

Last reply by jscher2000 7 months ago

  • Archived

new print menu terrible

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog",… (read more)

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog", which "Firefox help" never heard of. I can't find any way to get rid of it. It is a hateful change to Firefox, I hate it and my sister is in tears. She hates computers anyway. Seniors can't handle these dramatic changes.

Asked by jmaroon452 11 months ago

Last reply by jscher2000 6 months ago

  • Archived

New Firefox Browser

First time I can say I HATE WHAT YOU DID. WHY????????????? is there NO option to use old browser settings and look? I have spent a whole day 'fixing' trying to fix the m… (read more)

First time I can say I HATE WHAT YOU DID. WHY????????????? is there NO option to use old browser settings and look? I have spent a whole day 'fixing' trying to fix the mess you made. I am visually impaired and all my settings are POOH GONE!!!! Who's idea is it to put this grey text on white background? Must be nice to have good eyes.

  PLEASE GIVE US UNDO option to go back.  So NOT up to your standards...must have hired the 5th graders to do the work.  MOST UPSET, NOT HAPPY AND VERY FRUSTRATED.
  And don't tell me to "look" at the ways to Fix it...I have.  Don't understand it as I'm not a 5th grader I'm in my 70's.

Peg

Asked by pegomatic 6 months ago

Last reply by jscher2000 6 months ago