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  • Archived

Suddenly Firefox has stopped working, whether I type the url or hit a bookmark. Why? This is very frustrating

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark… (read more)

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

Asked by TIMSPORES 5 years ago

Last reply by John99 5 years ago

  • Archived

FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (read more)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 years ago

Last reply by MichaelNicholas 2 years ago

  • Archived

Firefox will not open at all.

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will n… (read more)

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start".

I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

Asked by MattBod 3 years ago

Last reply by guigs 3 years ago

  • Archived

Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (read more)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Asked by Cubito 5 years ago

Last reply by guigs 5 years ago

  • Archived

I have multiple issues with firefox - HELP!

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night. This morning I went to go online and I got a "Firefox… (read more)

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night.

This morning I went to go online and I got a "Firefox is already running" which I thought was odd as I only just started the computer. So I hit the "close Firefox" dialog box and tried again...same thing. I have turned the laptop off waited a couple of minutes and switched on again, same thing. I also get that my profile is missing or damaged and cant be loaded...

I uninstalled it and reinstalled it and tried again, same thing.

I went to troubleshooting and it tells me to go to the Firefox file in Appdata to find the profile, mine doesnt have one. I ran a search for anything Firefox related, nothing

I cleaned my cache and cookies last night, so I dont think its an issue with that, I am just dead in the water and have no idea how to get back

For information, I was running the latest version and have Windows 8.2 64 bit

HELP PLEASE!!

Asked by crgirl 2 years ago

Last reply by crgirl 2 years ago

  • Archived

Firefox freezing

FF 63.0 64 bit Freezes randomly when open. Most of the time, its when some audio or video playing. Happens after a while and when moving the mouse. Have: turned off a… (read more)

FF 63.0 64 bit

Freezes randomly when open. Most of the time, its when some audio or video playing. Happens after a while and when moving the mouse.

Have:

turned off acceleration, re-installed, refreshed, turned off add ins.

Nothing has worked.

Please advise, I have also submitted crash reports, but have not heard back.

Asked by digitalshooter 1 year ago

Last reply by digitalshooter 1 year ago

Why does FF, since update 59, always freeze

Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the bro… (read more)

Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the browser until the download is complete. Sometimes the download is not the same as the web page. Looks totally different like a word document,

Asked by toniwalker10 2 months ago

Last reply by toniwalker10 2 weeks ago

  • Solved
  • Archived

Firefox will not open up in Windows 7.

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, … (read more)

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, etc. but I cannot do anything if the program doesn't load. It does not even show as loaded in my Windows Task Manager. Please advise.

Asked by wild4hummies 5 years ago

Answered by wild4hummies 5 years ago

  • Archived

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (read more)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

Firefox recently started freezing every time I (a) try to open options (b) try to download a file (c) try to export bookmarks (d) try to move a bookmark around

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, … (read more)

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, uninstall/reinstall, nothing seems to help. Can't open prefs so I have not been able to turn off hardware acceleration. However, I was able to set up Firefox Sync which let me get my bookmarks to another PC and it looks like make setting changes on that PC affects this copy of FF so I <think> I've also tried turning off hardware acceleration. Nothing works. Especially frustrating that the options freeze. Firefox has worked for years on the affected laptop, is there anything I can do except give up and switch to another browser?

Asked by caraquenatb 5 years ago

Answered by caraquenatb 4 years ago

  • Archived

Why does Firefox like to freeze on me?

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whol… (read more)

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whole PC locks up and is unusable, no clicking is allowed for any task, but my mouse is free to scroll around. Once the computer unfreezes, typically under 1 minute later, whatever action I had taken will pop up (including but not limited to ctrl-alt-del). This freezing only occurs on certain websites, and only after boot-up. The frequent problem I have isolated is yahoo mail, where the browser becomes stuck on "read s.yimg.com".

As far as I know, this only occurs shortly after boot up. If I magically avoid culprit sites, the PC eventually reaches a state where I have yet to witness a freeze. So say I get lucky on a few websites and edit a word doc for an hour, when I eventually load yahoo mail, it may NOT freeze.

I am currently running Firefox version 43.01. I had been using 36.04 until I updated to 43.0, and the problem started occurring on 36.04. I ran Firefox via safe mode, and also manually disabled all add-ons, but the problem persisted.

Also gave google chrome a shot, and I did not come across this same issue.

Anybody see this before? Curious for any insight you are able to provide, and a possible solution. While it may seem like a stupid question (do stupid questions actually exist?), could this be a virus? My gut tells me no, but I am no computer specialist.

Thanks!

Asked by johnnyjohnny2015 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Facebook tab causes videos and sounds to stop playing everywhere

Hello, I have had this problem for a while now: Whenever I have a facebook tab open for too long Firefox stops playing media of all kinds. Videos don't play, gifs don't a… (read more)

Hello, I have had this problem for a while now: Whenever I have a facebook tab open for too long Firefox stops playing media of all kinds. Videos don't play, gifs don't animate and sounds (even facebook messenger or whatsapp web notifications) simply don't play at all. The problem stops immediately after I close the tab that has facebook on it.

I have searched everywhere and haven't found someone with the exact same problem, even though some where a little similar.

Asked by Chanchochrist 3 years ago

Last reply by Chanchochrist 3 years ago

  • Archived

32-bit works, 64-bit does not

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadi… (read more)

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadiatey, the app didnt even open). Upon advice received here (, installed an earlier version (54) of firefox which started. Then I did all the updates to recent versions and it kept working. Only then I realized I had just installed the 32-bit version. As I try to use the same procedure to install the 64-bit version, I am back to the same problem (firefox not starting). Now I found that I can get firefox to start by renaming the firefox.exe to something else (e.g. firefox1.exe). It does start but it seems the intial performance problems persist. Additionally, it keeps asking me if I want to make Firefox my default browser. I keep answering yes to no effect as every time I start firefox it asks me the same thing. If I try to make Firefox my default browser through windows settings (or control panel) firefox is not listed by windows as an installed application. In short, I cannot get the 64-bit installation being recognized by windows (windows 10 home) and without renaming the exe file. In addition It seems to perform poorly.

I have also checked for malware, nothing detected.

Asked by rpaulino 2 years ago

Last reply by Allan2 2 years ago

  • Archived

no page loaded

Using FF 64 on a Win10/64bit. All other browsers work fine (IE/Chrome/edge) i think (!) after windows10 update (the 'october update') i just installed since PC just came … (read more)

Using FF 64 on a Win10/64bit.

All other browsers work fine (IE/Chrome/edge) i think (!) after windows10 update (the 'october update') i just installed since PC just came out of box... it stopped working. PC has been on and used with FF for few days already, had no problems, synced bookmarks fine etc.

Now: - no url loaded if entered manually - no url loaded if selected from bookmarks - no settings page loaded most of times. - sometimes (!) i can load "options/preferences" - i can never load about: functions

Checked and done so far without luck: - re-install (removed, restarted, checked for removal of Mozilla directory, installed) - created new profile - checked proxy settings in settings : manual / no proxy - checked windows firewall settings and even defaulted them etc - started in 'safe modus' (no extensions loaded) - not using 'offline' modus

anybody? i've spent a few hours now and near close to leaving it and using Chrome...

Asked by drblobber 1 year ago

Last reply by drblobber 1 year ago

  • Archived

Firefox freezes when i open a particular youtube video !

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI I cant do anything in the interface which goes glitchy after a while,… (read more)

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI

I cant do anything in the interface which goes glitchy after a while, forcing me to shut it from task bar and restart. It took me a while to understand the problem was with the youtube video. If i dont open that link, everything works normal. Also, Earlier (till yesterday) i was watching that video without any such problem.

I tried updating and reinstalling firefox completely but still facing the same issue with this particular video. I cant figure out whats the problem !

Please help.

Asked by anisetra 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Unresponsive script when opening Preferences

Hello! (FF 65.0.1) I recently tried to access the preferences page but I get an error of "Unresponsive Script" on "resource://gre/modules/Localization.jsm:444" Starting i… (read more)

Hello! (FF 65.0.1) I recently tried to access the preferences page but I get an error of "Unresponsive Script" on "resource://gre/modules/Localization.jsm:444"

Starting in Safe Mode solved the issue so I opened FF again and disabled all extensions but not luck. So I tried disabling Hebrew (using Hebrew on my FF) on the languages tab and it solved the issue.

What can I do to keep using Hebrew and to be able to access the preferences?

Thanks!

Asked by Ido 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox crashes and does not shut down when closed

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked) When browser is reop… (read more)

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked)

When browser is reopened another error message appears: 2) Close Firefox: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

This appears even after a long delay before restarting Firefox. I have gone through the suggested list of fixes, with no effect.

Crash reports THIS YEAR, older ones date to Feb 2018 : There has been ZERO contact from Mozilla about these reports. bp-a7bc6424-38eb-4584-989e-7d1f80190324 3/24/2019, 12:48 PM View bp-3d058cea-c9e6-475e-bcf3-181390190324 3/24/2019, 12:34 PM View bp-ea5e178b-b5ac-4dcd-9f54-482180190324 3/24/2019, 12:04 PM View bp-df4ec509-cd35-4781-892a-956260190324 3/24/2019, 11:20 AM View bp-68f73f30-afcc-4a4d-905d-d04ae0190324 3/24/2019, 11:08 AM View bp-f2c2eb46-48c5-4c19-b8e1-c8b290190321 3/20/2019, 9:01 PM View bp-ceeb9796-5c8e-49c2-b3d5-842710190317 3/17/2019, 2:21 PM View bp-0229454e-ff31-4c2e-b8b5-ff61e0190317 3/17/2019, 12:53 PM View bp-3c0749fc-5ae3-4270-8caa-f4cc50190316 3/16/2019, 1:27 PM View bp-e6bae4ff-162f-43b4-8c95-add040190316 3/16/2019, 1:15 PM View bp-1af67eef-dd20-41c2-a9ab-20dc30190316 3/16/2019, 10:37 AM View bp-cac7dcac-6905-4047-8168-903df0190316 3/16/2019, 10:21 AM View bp-7ef55f1a-c112-4274-bd5c-e583b0190315 3/14/2019, 9:32 PM View bp-b001c84b-0af8-40b7-9f03-aef040190314 3/14/2019, 6:19 PM View bp-f4ff9526-b972-42a0-8ed5-056780190314 3/14/2019, 7:36 AM View bp-d4ba761f-2b95-4d4e-8d34-ff6fb0190312 3/12/2019, 6:24 AM View bp-e49763df-0553-4add-8663-d6fcd0190311 3/11/2019, 5:20 PM View bp-9fd42285-e5b7-4e4d-840b-527350190311 3/11/2019, 4:56 PM View bp-8573242f-583e-44a9-be8d-abfa90190303 3/2/2019, 7:06 PM View bp-21beab5b-544f-4dea-842f-f26260190301 2/28/2019, 10:38 PM View bp-182b3e0c-04d4-40f5-94ca-1f5a90190301 2/28/2019, 10:08 PM View bp-72db14ff-0ff5-48b8-bb01-e803e0190227 2/26/2019, 7:58 PM View bp-5d905533-7f25-4041-bb20-3602a0190225 2/25/2019, 8:11 AM View bp-b2a6161b-df17-4c92-bd8a-1df390190225 2/25/2019, 8:10 AM View bp-0ac7a875-0eae-4cad-9705-951390190224 2/24/2019, 11:21 AM View bp-ee153af5-da1c-4685-93c4-ab2fa0190223 2/23/2019, 5:55 PM View bp-bd6abde9-a9dd-4364-853c-293390190223 2/23/2019, 5:47 PM View bp-50b03a98-f076-4658-9b56-9326d0190223 2/23/2019, 2:09 PM View bp-b6de254f-259a-4e0e-a64a-24f400190221 2/20/2019, 9:52 PM View bp-1bc0c1a9-4925-4fdf-82e1-2c8fa0190219 2/18/2019, 7:13 PM View bp-6289dca9-bde1-455f-96e9-c84270190217 2/17/2019, 5:29 PM View bp-d3654e50-580b-4455-8faa-9426f0190217 2/17/2019, 4:00 PM View bp-13fa38b6-5ea2-46d5-bd6d-99a880190217 2/17/2019, 3:42 PM View bp-7e975766-9366-43b4-88f0-755ea0190217 2/17/2019, 3:32 PM View bp-10366729-cfa4-4d68-8217-5474f0190217 2/17/2019, 3:27 PM View bp-a44507a2-db63-4571-9800-897c00190217 2/17/2019, 3:23 PM View bp-8e0d3faa-aae2-432b-aca6-afb8b0190217 2/16/2019, 8:31 PM View bp-5605cad2-4bf3-4a75-87fb-fe99f0190216 2/16/2019, 10:48 AM View bp-93d9cb58-669d-4a98-b9f1-ffec50190216 2/15/2019, 10:26 PM View bp-9f763578-dad2-4440-9fc5-2cc3c0190216 2/15/2019, 10:15 PM View bp-ede2137c-6802-416b-9d73-aa5530190216 2/15/2019, 10:15 PM View bp-f0a095e6-4f1c-455d-a15d-31e480190216 2/15/2019, 10:15 PM View bp-9c772a93-0e7c-4e2e-b4f7-e18d30190216 2/15/2019, 10:15 PM View bp-612f308e-4b69-4d4f-b898-d402a0190216 2/15/2019, 10:15 PM View bp-953e7d65-7058-4146-9914-d2ea10190216 2/15/2019, 10:15 PM View bp-fce3816d-8c0d-4f95-81d1-e1b790190216 2/15/2019, 10:15 PM View bp-65ca84ba-c216-4826-a59d-a1dcc0190216 2/15/2019, 10:15 PM View bp-cab01958-987e-4c50-9734-bd2fe0190216 2/15/2019, 10:15 PM View bp-19cbf0f3-37f4-4010-9e4d-c65490190216 2/15/2019, 10:13 PM View bp-b34453c8-f9fa-4616-ae6f-228be0190209 2/9/2019, 3:45 PM View bp-4f30ece9-de33-4de2-8117-cc7be0190207 2/7/2019, 12:28 AM

Asked by subi10 1 year ago

Last reply by TC Harp 9 months ago

  • Archived

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.'

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never o… (read more)

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never opens. I just simply close the dialog box.

Asked by Phillipp 1 year ago

Last reply by Phillipp 1 year ago

  • Solved
  • Archived

Update to ver 64 breaks operating system

1. Win 7 Pro 64 bit working error free. 2. Updated from FF ver 63 to FF ver 64 3 Computer starts having hard freeze when even Task Manager will not load and cursor is … (read more)

1. Win 7 Pro 64 bit working error free.

2. Updated from FF ver 63 to FF ver 64

3 Computer starts having hard freeze when even Task Manager will not load and cursor is frozen.

4. Only reset button reboot works.

5. Symptom is repeatable.

6. Restored system image.

7 Computer once again error free.

8 After repeated nags from FF, once again updated FF to ver 64 (64 bit).

9. Symptoms in nrs 3&4 above return.

10. Restored system image and computer is error free.

11. Ignoring nags from FF to update to ver 64 (64 bit)

12. Now what?

Asked by wotnwabbit 1 year ago

Answered by wotnwabbit 1 year ago

  • Solved
  • Archived

Firefox hangs very frequently after upgrading to 36 on Mac OS

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent. Anything that… (read more)

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

Asked by ShopMalabar 5 years ago

Answered by gggeek 5 years ago