Firefox Support Forum

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription)

After registering without difficulty, I found I could only play the "Free" films and not those available on subscription.

BFI Support seem to think it is something to do with a conflict of privacy/security settings and I wondered if anyone had come across anything similar -- or had any good ideas for resolving it?

I am running F/F Quantum 65.0.2 as my main browser, with DuckDuckGo Privacy Essentials, AdBlock and AdBlock Plus.

I have "whitelisted" the BFI site in DuckDuckGo but it has made no difference.

Thanks,

Ian

Hi

All other borowsers load youtube but not firefox it hangs on loading youtube on red like above at quarter fill and the buffering ring keeps en-circling like a shark. It has occured since update to Firefox version 65.0.2 on 64bit. Please fix this and kindly get back to me. I checked my router, dns, ethernet adapter etc. and all my pc's have this issue since this version of firefox came out. I am throughly fed up. Please get back to me asap. I am not a noob and have exhausted all possible troubleshooting steps. Refreshed firefox, reinstalled it after removing it with proper scrubbing software, checked the about:config everything I can possibly think of and even scoured the forums. I just spent 4 hours of my life trying to fix this and even did a previous windows backup restore to no avail.

All of a sudden, I got a notice that my Adblock Plus addon was disabled and needed to be updated. I went to their Web site and tried to download it again, but got a message that it was "corrupt". Following their Help, I found this page: https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectlocale=en-US&redirectslug=unable-install-add-ons-or-extensions#w_corrupt-extension-files

I deleted the files mentioned, which were all extensions.json plus one extensions.ini, then closed and re-opened Firefox and again tried to download and got the same message.

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I launch and every couple of hours.

I have uninstalled Firefox, installed with a new profile (moved original elsewhere), and tried it all over again after removing Firefox, ThunderBird and the Mozilla Update Service through Revo Uninstall. Doesn't appear to work.

Somehow the update service just can't fetch update information and keeps showing that message.

Any advice is appreciated.

Hello. I have been using Firefox off-and-on since the version 2.0, and there has been one bug that is plaguing me since 10+ years, and that is this error message that occurs when I close down Firefox and try to immediately reopen it (sometimes I wait 2-3 seconds just to avoid this error to no avail).

I am using version 65.0.2 (x64) now on latest Windows 10 version (on an MSI laptop with a spec of Intel i7 8750H cpu, Kingston SSD, 16 gb dual channel RAM and Nvidia RTX 2070 graphics card) and have been encountering this bug daily, and it really became so annoying that I'm considering reverting back to Chrome (which NEVER had this bug). This problem usually occurs when my previous Firefox session had more than 4 or so tabs, etc. but it also occurs when I just try to close and reopen the Firefox to test if the bug persists and 1 out of 5 times I get this bug and have to wait around 10 seconds for Firefox to realize there is a leftover session and offer me to close it before being able to open a new tab/window.

I have tried removing the .lock file from the profile folder (which DOES NOT remove itself when I end my session and gets recreated each time I restart a session), checking off the read-only mark from the profile folder, creating another profile and disabling hardware accelerating; but none of these made the slightest impact on the frequency I experience this problem. This thread from official Mozilla support also didn't help (https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding ).

Should I just accept that this is the way Firefox works and that I need to wait 5-6 sec or so before attempting to reopen Firefox (as suggested here https://www.howtogeek.com/131004/how-to-fix-the-firefox-is-already-running-error/ (which dates back to 2012 and saddens me deeply that 7 more years of development changed nothing on this front)), or shut the Firefox down each time by killing it from the Task Manager; or could there maybe a fix to this? I had recently ditched Chrome since it froze my computer (a very rare bug related to the newer Windows 10 versions which occured only once to me, but felt serious enough that I uninstalled it), but if I can't find a reliable fix to this problem, I will probably just go back to Chrome where the bugs won't affect my daily usage.

Thank you for your help.

Firefox will sometimes load up as blank as well. Hitting home key or refresh doesn't help. It's been frustrating, when clicking on a link or hitting + tab it will open but be blank and not usable. What I mean is if I copy and paste link address into that blank tab it is unresponsive. When it opens a blank link it will show the full and correct link in header but no load.

I did read at least one other person had a similar problem. A reset worked for them. I first tried going into safe mode to see if any extensions etc might be the culprit. Problem happened in safe mode. So then I did try the reset. Unfortunately, the problem still happens. One other idea given was to turn off hardware acceleration, which I've done. Didn't help though.

The problem is only with firefox. Chrome works and handles links/tabs fine. Even so I ran antivirus and antimalware softwares just in case. Dead end.

I'm using 64 bit version of Windows 7.

Starting this morning, I have been getting the "The bookmarks and history system will not be functional" error message, and I( have done every suggestion on the Help page and nothing works; not rebooting, not renaming or deleting files in the profile, not refreshing Firefox. My bookmarks are gone, I can't make new ones, and it doesn't keep track of my history either so I have to manually type in the full URLS for EVERY site I want/need to go to. I have a dentist appointment I need to go to so take your time in answering.

I am wondering if anyone else is having this problem in Synology Disk Manager.

If I open Package Center > Installed and then click on any app, the Icon image that is normally displayed on the top left of the window is missing.

This only affects FireFox. Chrome, Edge and Internet Explorer have no issue displaying that icon image.

I tried creating a completely fresh profile by starting with this firefox.exe -p, but I still have the same issue with a fresh profile, FireFox simply will not display those icon images.

I have attached an image below. The red box shows where the icon image should appear.

If anyone has any ideas on what the problem may be, I would appreciate hearing from you. Thanks.

Previously ICloud was downloading photos directly to my downloads. Now Firefox is trying to zip my files. It downloads them but then I have to find the download and unzip it. WHY? this is adding extra unnecessary steps to the process. Chrome handles them just fine, however Firefox is my default. This just started happening in the last few weeks, I suspect it was an update that did it. I called Apple they couldn't find anything. I researched the internet for an hour with no results. WinRAR has no setting for this so it has to be Firefox at this point. I'd like a fix. Below it says it could be shockwave, guess what? Shockwave will be retired on April 9, 2019. That's today.

First of all, sorry if this is the wrong place for this question.

The addon "Sitelauncher" (https://chrome.google.com/webstore/detail/sitelauncher-speed-dial/calhgleedaaigmhnoklfenlfhlbfdloo) used to be available for Firefox too before the big change to the way it handles addons but it was never updated to the new Firefox and I've been searching for an addon to replace it for years.

I've looked at hundreds of "new tab replacer" addons but none of them does what Sitelauncher did. It is such a simple addon yet it is so useful and there is somehow no other addon that does this. Basically the functionality I'm looking for is to be able to open a new tab and load up a predetermined website based on the hotkey pressed. (Example from Sitelauncher: Press 'Ctrl + Spacebar' to bring up a menu of user-defined websites with corresponding hotkeys. Then you can press "G" for example to open up a new tab leading to "www.google.com". Hopefully my explanation makes sense. I don't want to open up a new tab that hosts links to other websites. I want to be able to open web pages purely using hotkeys on my keyboard. Thank you.

I have my options set to show my saved Pocket articles on the homepage. But they don't show up.

I also have options set so that my history is deleted every time I close Firefox, BUT under settings I made it so that it will not erase/delete "active logins" and "site preferences". And for safe measure, I also added www.getpocket.com to my list of "Allowed" cookies.

Yet if I close Firefox and open it again, I still get a blank Homepage. And when I go to Pocket's website, I'm logged out and must sign in again, despite my settings. And even if I sign in again and look at my Homepage, my saved Pocket articles STILL don't show up. So what is preventing this?

Thinking about ditching Pocket altogether if I can't resolve this...

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and had to redo addons and passwords. It became unreliable with copying/paste not working, slowness etc and when I found that it was not updating to latest 65.0.2 I scrapped it and downloaded latest. But cannot get old version of profile back. Instead I have no files showing up in local directory, though root directory is showing *see screenshot. So I have to restart everything from scratch with important passwords and bookmarks etc. It still will not show but closing down firefox it does save and keep customised setup and session etc. Is this normal to vanish on this version?

have mac MojaveOS 10.14.3

I installed Firefox to a new c: drive and imported bookmarks from the previous drive, but the toolbar icons are larger than before and not as many show up across the top of the screen. I could not find any way to correct this in the settings or online.

Firefox 65.0.2 no longer supports my service desk context menus. Firefox 64.0.2 worked fine.

The service desk webpage we use has context based alt+<q,w,s,letters> commands that now dont work. The alt+s should save and instead now opens the bookmarks instead. It didnt used to.

theres also a time additon button that tabbing now jumps over when it used to stop on it.

Ive tried the nightly build same issues. Ive tried changing alt to ctrl for menu access in firefox same issue. Ive done a full uninstall and a full package download and install for FF65.0.2

Can anyone suggest anything else?

Ever since my first ever use of FireFox the setting to "update" has been set to "Check for updates but let you choose to install them".

Yesterday I clicked to accept the latest update (to 71.0 I think) at which point the programme simply crashed without warning.

I went through various processes to try and resurrect FF, but without success --- FireFox would not run.

I eventually resorted to installing Version 65.0 but, despite the update settings being set as above, Version 71 kept installing and making FF a "non-starter" again.

I made an alteration to the "about:config" which seems to have stopped the automatic updating, albeit the "FF Icon" still wants to function as "Updater" and I get a message (when started) saying FF is unable to update to the latest version - "click here to download etc.," which of course I don't do and FF continues to perform as expected - albeit 65 and not 71.

Is there a problem with Version 71 and (possible) Win 7 64 bit ?

How can I reconfigure the "FF Icon" to simply start the programme (version 65) in the normal way and not get involved with it wanting to update all the time?

Another peculiarity that has arisen is that, when I try to change the Default language from American English to British English I receive a message saying FF cannot change as it is not online. (Version 65 and it is definitely online)

I have carried out system scans for Viruses etc., perform really in-depth un-installations of FF, and no new applications have recently been installed.

I have a large bookmarks with many folders after many years of Firefox. About 4 months ago I noticed I could no longer add/delete or modify any amazon.com bookmarks in my amazon folder. All other websites seem to work ok. Click on the star, doesn't open anything. Click add to bookmarks, nothing happens. Right click on amazon bookmark in folder, properties, doesn't list the properties properly and doesn't allow me to delete. I have just checked my mozilla firefox profile folder and there is 3 x places.sqlite files - places.sqlite, places.sqlite-shm, places.sqlite-wal. I haven't deleted or modified them because I would like to identify the problem. I have tried clearing data, refresh firefox and restart with add ons disabled but nothing. I am running Kaspersky Total Security but have disabled anti virus and firewall, no change. Don't know if it started when pocket was introduced. Don't want to leave firefox, have had it for many years but this problem with bookmarks is frustrating. Thanks in advance for any assistance.