Showing questions tagged: Show all questions
  • Solved
  • Locked
  • Archived

trusteer rapport icon lost in firefox 41

Firefox automatically upgraded itself to version 41 and now the Trusteer Rapport Endpoint Protection icon is no longer shown to the right of the address bar. It is still… (read more)

Firefox automatically upgraded itself to version 41 and now the Trusteer Rapport Endpoint Protection icon is no longer shown to the right of the address bar. It is still there and working in Internet Explorer. The same situation is happening on 2 PCs, both Windows 7 64 bit.

Surely Trusteer Rapport is a widely used feature - one would have thought a new release of Firefox would have been tested to work with it.

Asked by nickacopp 4 years ago

Answered by cor-el 4 years ago

  • Solved
  • Archived

The Instruction at 0x... referenced memory at 0x00000000. The memory could not be read.

Running Windows 7 (64-bit). Two days ago, any time I started a new tab, I would get an error box similar to the one attached and the subjects line. About 3 to 4 times per… (read more)

Running Windows 7 (64-bit). Two days ago, any time I started a new tab, I would get an error box similar to the one attached and the subjects line. About 3 to 4 times per tab open. No matter if I hit okay, or cancel, no difference. Everything worked as needed. Last night, firefox Quantum was forced installed, and now nothing works any longer. No internet connection, nothing. It's pretty much a dead piece of software.

I have uninstalled it using various methods. One was to rename the folders in Program files to old and re-install. No go. Used the Control Panel - Programs and Features. No go. Followed about all instructions I could find, but the error does not go away. Reboots, safe mode, you name it. I even installed the previous copy, an no matter how often I change settings to not automatically install updates, that Quantum update will eventually force it's way in and be installed, no matter what. I think that pending update is what broke this, and now it completely non-recoverable.

It's pretty much bricked at this point, and I have had to switch to Chrome for everything, while I used both depending on what I was doing in the past. The poor working and memory hogging of the past version forced me to use Chrome more and more, and I may have to give up on what once a good and decent product, as it apparently was not tested with Windows 7 as I see a series of similar issues, and no solutions. Everybody is provided with similar instructions, but I have yet to see a working solution.

Asked by wouterbollen 2 years ago

Answered by FredMcD 2 years ago

  • Archived

32-bit works, 64-bit does not

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadi… (read more)

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadiatey, the app didnt even open). Upon advice received here (, installed an earlier version (54) of firefox which started. Then I did all the updates to recent versions and it kept working. Only then I realized I had just installed the 32-bit version. As I try to use the same procedure to install the 64-bit version, I am back to the same problem (firefox not starting). Now I found that I can get firefox to start by renaming the firefox.exe to something else (e.g. firefox1.exe). It does start but it seems the intial performance problems persist. Additionally, it keeps asking me if I want to make Firefox my default browser. I keep answering yes to no effect as every time I start firefox it asks me the same thing. If I try to make Firefox my default browser through windows settings (or control panel) firefox is not listed by windows as an installed application. In short, I cannot get the 64-bit installation being recognized by windows (windows 10 home) and without renaming the exe file. In addition It seems to perform poorly.

I have also checked for malware, nothing detected.

Asked by rpaulino 2 years ago

Last reply by Allan2 2 years ago

  • Archived

Big crash after search to save a file (windows dialog box freezed)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file … (read more)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file (=when I click on "browse" button), the dialog box of Windows appears and freezes (and Firefox crashes without specific error message). I'm under Windows 7, I've got comodo but nothing about Windows or firefox is blocked]. There is one week, this bug appears after some usings/download [I need to do the fix procedure when the bug appears]. now it's directly during the first one. It's very embarassing. I've got Chrome for waiting ... but I don't want to use Chrome ;-) help !!!!

[for example, I can't use the button "Browse an image" in this Web page, else Firefox crashes]

Vincent

Asked by VincentFrenchyFirefox 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox keeps blocking all sites

Hi, For as long as I remember, i preferred using Firefox as my standard browser, heck I always had only one browser, Firefox. But not until recently I've encountered a se… (read more)

Hi, For as long as I remember, i preferred using Firefox as my standard browser, heck I always had only one browser, Firefox. But not until recently I've encountered a serious problem with Firefox that actually made me uninstall it and use Chrome! o.O

I had to reinstall my entire system, which went quite well until I downloaded and installed Firefox and used it for a couple of minutes. At first everything was fine, Firefox took me everywhere as I was used to. But when I customized Firefox to my own preferences, added the new-tab-override extension and changed the home page address Firefox all of a sudden started blocking access to all websites. I am permanently getting the following warning: "Your connection is not secure" with the error code: "Error code: SEC_ERROR_UNKNOWN_ISSUER". Even to go on this site I was forced to use a different browser. :(

I am quite a computer veteran (or I at least think I am) but I tried and tried and tried to solve the issue but I had no success. I looked up people who were experiencing similar problems but I couldn't find a working solution. I tried reinstalling Firefox, which at first seemed to work again, but after a couple of minutes and some adjustments to my aforementioned preferences, it blocked all access again and made me quite frustrated that this can happen just like that. At least I would have hoped that Firefox would ask me if it should block sites in this manner, but I cant fix it at all. I'm now using Chrome, which I detest. I want my old Firefox back! Good ol' Firefox that doesn't scr€w me over when I install it, change the homepage and change the new-tab... Hope you can help me out here, or I'll be stuck with Chrome for the rest of my computing life... x(

Q: How do I fix this "Error code: SEC_ERROR_UNKNOWN_ISSUER" from occurring?

Asked by hugoteekens 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox 56.0.2 fails to launch

Firefox 56.0.2 fails to launch. Running on Windows 10 64 bit May be related to Norton Taskbar I installed on prior version. crashreporter-override.ini content was: T… (read more)

Firefox 56.0.2 fails to launch. Running on Windows 10 64 bit May be related to Norton Taskbar I installed on prior version.

crashreporter-override.ini content was:

This Source Code Form is subject to the terms of the Mozilla Public
License, v. 2.0. If a copy of the MPL was not distributed with this
file, You can obtain one at http://mozilla.org/MPL/2.0/.
  1. This file is in the UTF-8 encoding

[Strings]

  1. LOCALIZATION NOTE (CrashReporterProductErrorText2): The %s is replaced with a string containing detailed information.

CrashReporterProductErrorText2=Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterDescriptionText2=Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.\n\nTo help us diagnose and fix the problem, you can send us a crash report.

Asked by corriekost 2 years ago

Answered by jscher2000 2 years ago

  • Archived

Firefox is freezing with Flash. Both are up to date. None of the suggestions in hwlp have made a difference. What is the fix?

Firefox hangs with Shockwave Flash. I have refreshed Firefox, reinstalled Firefox, reinstalled Flash as well as followed all of the suggestions in Help. It still hangs fo… (read more)

Firefox hangs with Shockwave Flash. I have refreshed Firefox, reinstalled Firefox, reinstalled Flash as well as followed all of the suggestions in Help. It still hangs for a minute or so. It cleared up for a while with a Firefox update. The next update it returned. I have version 45.0.

Asked by davewhitearcata 4 years ago

Last reply by davewhitearcata 4 years ago

  • Solved
  • Archived

I am not able to start firefox after the latest upgrade

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - w… (read more)

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

Asked by ppulickal 2 years ago

Answered by FredMcD 2 years ago

  • Archived

How to organize my bookmarks?

I`m using an older version of Firefox because when I update to a newer version I don`t like the changes. Since getting a message the other day that Firefox had crashed, m… (read more)

I`m using an older version of Firefox because when I update to a newer version I don`t like the changes. Since getting a message the other day that Firefox had crashed, my bookmarks are all out of order and I can`t change the order by clicking and dragging. How can I put my bookmarks back in the order I would like?

Asked by jeherr34 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

firefox randomly crashes, no crash report generated

firefox keeps on randomly crashing, the crash itself is just the firefox window closing - no error message is shown. i've tried re installing firefox, and refreshing it (… (read more)

firefox keeps on randomly crashing, the crash itself is just the firefox window closing - no error message is shown. i've tried re installing firefox, and refreshing it (as suggested in this site). i'm currently running only 1 ad block extension, but even when it's removed firefox crashes,

i'm running win10 and ff 44 x64.

Thanks, David.

Asked by davidbor 4 years ago

Last reply by John99 4 years ago

  • Archived

64bit Firefox will not start in ANY mode on Win7x64

So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash. Clean inst… (read more)

So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash.

Clean installed, removed every mozilla firefox folder from users, and it still doesnt work. I had to move back to the 32bit version

Asked by dafreak 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

The instructions for adding folders to bookmarks is not correct. I can't find the "Show all Bookmarks" at the bottom of the list. Where is that item?

In the old Outlook Express, I could set up folders to sort bookmarks. The instructions in support do not appear to be correct. How do I add folders to the Bookmarks and… (read more)

In the old Outlook Express, I could set up folders to sort bookmarks. The instructions in support do not appear to be correct. How do I add folders to the Bookmarks and then move bookmarks into the folders so that I can more easily find the one I am looking for? The bookmarks are not even sorted alphabetically, which would be helpful if folders cannot be set up. Again, in the old Outlook Express, I could move bookmarks in the list so that I could alphabetize them, even within folders. Can someone please let me know how to do this in Thunderbird?

Asked by Stujake 2 years ago

Last reply by Matt 2 years ago

  • Solved
  • Archived

Firefox crashes

I have tried everything, but Firefox won't open. Hasn't worked for two years, and I thought a totally clean install of Quantum may fix. Here is the windows event error: F… (read more)

I have tried everything, but Firefox won't open. Hasn't worked for two years, and I thought a totally clean install of Quantum may fix. Here is the windows event error: Faulting application name: firefox.exe, version: 57.0.0.6525, time stamp: 0x5a085587 Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b Exception code: 0xc0000005 Fault offset: 0x000000000001f8cc Faulting process id: 0x132c Faulting application start time: 0x01d360fa7c6cdfef Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 32cfb942-b173-4e33-8174-a1a8a7139fcc Faulting package full name: Faulting package-relative application ID:

Here is what I have tried: -Loading in safemode (won't open) -Trying to open profile manager (-p, etc) won't open -Uninstall/ reinstall multiple times -Manually delete all folders -Removed Firefox from registry -Removed firefox plugins from registry -Removed Mozilla profiles from c:\Users\Me\Appdata folders -Did a DISM.exe /Online /Cleanup-image /Restorehealth to try and fix the ntdll.dll file -Disabled malwarebytes/updated to latest version -Disabled Kaspersky/updated to latest version

I am so out of ideas, but am not happy with Chrome, don't want to use edge. When this all started back in spring 2016, I just loaded chrome and said screw it. Thought I'd go all in trying to fix this time. I am running a fully updated install of Windows 10, have never had ANY issues whatsoever, don't know why firefox is a problem.

Any suggestions?

Asked by JDYYC 2 years ago

Answered by Shadow110 2 years ago

  • Archived

Firefox make hard drive run at 100%

I have set the cache to limit at 1024Mb. One day i launched firefox (x64 version) and it would make my drive run at 100% whatever i do. The only solution was to close fir… (read more)

I have set the cache to limit at 1024Mb. One day i launched firefox (x64 version) and it would make my drive run at 100% whatever i do. The only solution was to close firefox. Is it a problem with clearing the cache?

Asked by Kurunglu 4 years ago

Last reply by John99 4 years ago

  • Archived

Hangs, loose mouse, toggles to other programs, started after upgrade, uninstalled firefox problems go away

If Firefox is open, system hangs, runs slowly, loses mouse functionality, and automatically toggles between open programs. Started after an update several months ago. T… (read more)

If Firefox is open, system hangs, runs slowly, loses mouse functionality, and automatically toggles between open programs. Started after an update several months ago. The next update fixed issues, but the following update brought them back. After an update this morning, everything got worse, so I uninstalled Firefox, and everything improved. But I need it back - I use the internet for a bunch of stuff.

Am operating on Windows 7 Professional.

Asked by pslutske 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

I run a 64-bit computer, but I'm currently running the 32-bit version of Firefox

I didn't realize what I was doing back when I downloaded Firefox at first, and I'm not even sure the 64-bit browser was even available back then. If I downloaded the 64-b… (read more)

I didn't realize what I was doing back when I downloaded Firefox at first, and I'm not even sure the 64-bit browser was even available back then. If I downloaded the 64-bit Firefox, would I lose all my data?

Asked by jondoe 4 years ago

Answered by James 4 years ago

  • Archived

Clicked "Run" on Firefox download and nothing happens. How do I install?

I attempted to install Firefox by clicking on the download button then clicking "run" on the pop-up for Firefox Installer in Internet Explorer. Then I click "run" again … (read more)

I attempted to install Firefox by clicking on the download button then clicking "run" on the pop-up for Firefox Installer in Internet Explorer. Then I click "run" again on the Open File Security Warning pop-up. The hourglass pops up for a few seconds and then disappears. I've also saved it to my desktop and tried to open from there. In that instance it says it is extracting, then an hourglass, then nothing. I've also tried "save and run" as well. I have all the system requirements. Thanks for your help!

Asked by kedwards1976 2 years ago

Last reply by cor-el 2 years ago