Cannot play videos except Youtube

Hi Everyone, Trying my luck here as a last resort. I cannot read videos on FF (I end up with the following message "This video file cannot be played.(Error Code: 102630)"… (read more)

Hi Everyone,

Trying my luck here as a last resort. I cannot read videos on FF (I end up with the following message "This video file cannot be played.(Error Code: 102630)") except Youtube ones.

I read few articles and already tried the following: make sure I have the latest version of FF, uncheck "Use hardware acceleration when available", install FFMPEG, install K-Lite (and restart FF each time).

Nothing worked so far so any other tips from the community would be great.

I'm using Windows 10 and have a couple of add-ons only (LastPass and uBlock origin).

Thanks a lot in advance,

Max

Asked by Max 2 hours ago

Last reply by Max 53 minutes ago

Private browsing issue

I am finding it impossible to access the following website from within a private window or with Firefox set to Never remember history... https://groceries.asda.com/ I see… (read more)

I am finding it impossible to access the following website from within a private window or with Firefox set to Never remember history...

https://groceries.asda.com/

I see the cookie warning, the top banner of the page and a spinning green circle.

The website operates as expected on my PC with Chrome in incognito mode.

Similarly, the same issue occurs with Firefox Focus on my Android phone, but not with In Browser or Dolphin Zero.

This is no deal breaker for me but I am curious about what may be causing it to happen.

Asked by Cranky Granky 3 hours ago

Firefox tabs not syncing between iPhone and macbook pro

Hello! While I do have 97 tabs open in Firefox on my iPhone, NONE of them appear in my 'Synced Tabs' Sidebar in Firefox on my macbook pro. To allay the immediate and obvi… (read more)

Hello!

While I do have 97 tabs open in Firefox on my iPhone, NONE of them appear in my 'Synced Tabs' Sidebar in Firefox on my macbook pro.

To allay the immediate and obvious questions: + Yes, I'm running the most up-to-date version of Firefox on my mac (76.0.1) and on my iPhone (version 25 with no additional update available on the App Store) + Yes, I am signed-in on both devices. + Yes, I am signed-in to the SAME account on both devices. + Most surprisingly: YES AND YES, I can SEND a specific TAB from the mac to the iPhone as well as SEND A--ie ONE at a time--TAB from the iPhone to the Mac. Whaaaaaat... why??

(a quick PS: the all-caps words are all-caps-ed for emphasis on how unbelievable this is--I'm far more surprised than I am angry; I have faith in the Firefox community being able to solve this)

To reiterate, despite the situation described above, ZERO tabs appear in the list of Synced Tabs! There is a (fairly meta) screenshot attached below which shows the empty Synced Tabs Sidebar.

THINGS I have ALREADY tried: 1) I have tried signing out and signing back in on the Mac. 2) I have tried pressing/running a 'sync' on both devices. 3) I have searched for archived help files and found one suggesting I look for a "userChrome.css" file in the profile folder buried in the hidden view of my ~/library--I did this and found no such file. 4) I tried signing out and clicking on the 'sign-in to sync tabs' button IN THE Synced Tabs Sidebar ITSELF; I was able to login but... no change. 5) I tried RENAMING BOTH devices. The renaming synced on both sides, but THE TABS ARE STILL MISSING.  :/

I've run out of immediate ideas... I turn to you, here, for help. Please help.

Cheers, MitzvahGuy

Asked by MitzvahGuy 1 day ago

Last reply by MitzvahGuy 4 hours ago

FireFox Sync Error

As of today my Firefox won't sync across my Account and after checking my Logs i've found this: 1590314778759 Sync.Status DEBUG Status.login: error.login.reason.server =&… (read more)

As of today my Firefox won't sync across my Account and after checking my Logs i've found this:

1590314778759 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1590314778759 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1590314778759 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1590314778759 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1590318378759 1590314778760 Sync.ErrorHandler ERROR Sync encountered a login error 1590314778760 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1590314778760 Sync.SyncScheduler DEBUG Next sync in 4152050.966959851 ms. (why=schedule) 1590314778762 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1590314778762 Sync.Service DEBUG Not syncing: login returned false. 1590314778762 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

but i actually have no idea what that actually means?

Asked by SoH.ch|HF_Martini6.zh 23 hours ago

Last reply by SoH.ch|HF_Martini6.zh 4 hours ago

Restore opened tabs / multiple Firefox open?

I had multiple Firefox browsers open. Each had multiple tabs open. My setting for When Startup is for Restore Previous Session. But in my case it is only restoring the la… (read more)

I had multiple Firefox browsers open. Each had multiple tabs open. My setting for When Startup is for Restore Previous Session. But in my case it is only restoring the last one browser closed. How do I get all opened tabs restored?

Asked by Abe 1 day ago

Last reply by Abe 5 hours ago

When I attempt to open Facebook I get "The page isn’t redirecting properly"

When I attempt to open Facebook I get: An error occurred during a connection to www.facebook.com. This problem can sometimes be caused by disabling or refusing to accept … (read more)

When I attempt to open Facebook I get:

An error occurred during a connection to www.facebook.com. This problem can sometimes be caused by disabling or refusing to accept cookies.

Asked by john.williams.now 5 hours ago

Clicking on images dowsn't work

I am using Firefox Browser Version 76.01. (64-bit). When logged in to google account through Mozilla Firefox, I cannot log out of by clicking on the profile picture, as t… (read more)

I am using Firefox Browser Version 76.01. (64-bit). When logged in to google account through Mozilla Firefox, I cannot log out of by clicking on the profile picture, as the click does not open the log out menu. And when using google image search, when an image is clicked it is unresponsive and the picture I clicked doesn't load. What can I DO? I tried many options which are there in various forums, but none of it solves the problem. Desperately thinking of abandoning using Firefox.

Asked by nanduannur 1 day ago

Last reply by nanduannur 8 hours ago

How to hide the address/URL bar again ?

Hello all, I run a bunch of web applets locally on my computer for personal use only (http://localhost/...), and until recently I could successfully launch FF using windo… (read more)

Hello all,

I run a bunch of web applets locally on my computer for personal use only (http://localhost/...), and until recently I could successfully launch FF using window.open(...) with the new window NOT showing the address bar (because it takes space and looks ugly within the applet, so I want to avoid it at all cost).

I believe this changed with FF 76 (I now run v. 76.0.1 64-bit on a Windows10 based computer), anyway at this point it seems impossible to NOT have the address bar show up in a FF window. :-/

To be clear : I have searched for a solution in this forum and elsewhere, found the solution to another new problem with FF ("megabar"), also seen the trick to hide the url in the address bar - but this is not what I'm looking for : I just want to *get rid of the address bar*, period.

Thanxx in advance for any help with this issue (surprised noone else seems to complain about this). :)

Asked by cfdhacker 9 hours ago

I signed in but nothing restored (bookmarks, addons, passwords ..etc)

Hello, I've been using Firefox for really long time , and I'm the guy who usually install fresh system every couple of months today I fresh installed firefox and signed i… (read more)

Hello, I've been using Firefox for really long time , and I'm the guy who usually install fresh system every couple of months today I fresh installed firefox and signed in , got the code to email , confirmed but nothing synced , tried to close the browser and reopen it but still nothing came out tried to sign out and resign in , still nothing I checked my firefox account on my "firefox for ios" , I can see everything is there (bookmarks) so what should I do to restore everything ? thanks in advanced.

Asked by Bassel Taljo 10 hours ago

change color

hello, i change color of my mozilla page but i can't change 1 details. i have around the buttons a white square and i can't change this. how i can change that to have a u… (read more)

hello, i change color of my mozilla page but i can't change 1 details. i have around the buttons a white square and i can't change this. how i can change that to have a uniform color ? i send you 2 picture to exemple. have a good day.

Asked by nolan93nono 10 hours ago

Sound from web page once visited persists at startup despite cookies being deleted

Greetings. Each time I open Firefox 76.0.1 on my iMAC OS 10.14.6 I have to listen a minute or so to frog calls. The problem began after I visited this page, which is the … (read more)

Greetings. Each time I open Firefox 76.0.1 on my iMAC OS 10.14.6 I have to listen a minute or so to frog calls. The problem began after I visited this page, which is the source of the sound: http://www.californiaherps.com/frogs/pages/p.regilla.sounds.html. To try to fix this, I've deleted all cookies and long ago closed the page with the frog call on it. Unfortunately, I sent this URL to a friend who subsequently developed the same problem. She is on a different browser, I think Chrome, and has Microsoft OS.

MalwareBytes can detect no problem with my system. How do I rid my Firefox of these frog calls? This does not happen when I open Safari or Chrome but I like using Firefox better.

Thanks in advance for your help, Susan

Asked by susanmaggie2u 12 hours ago

Firefox 76.0.1 (64 bit) freezes on MacOS Catalina 10.15.4 freezes

Hi, I've just installed MacOS Catalina 10.15.4 and as soon as I ran Firefox i noticed that after a few minutes (variable) it hangs when attempting to populate a new tab… (read more)

Hi, I've just installed MacOS Catalina 10.15.4 and as soon as I ran Firefox i noticed that after a few minutes (variable) it hangs when attempting to populate a new tab (with anything). All other existing tabs are then blank (white screen with spinning grey wheel in the centre). Firefox worked fine on MacOS Mojave prior to the upgrade.

When this happens I can do nothing. If i press command-option-esc to show (and cancel) processes it shows 'Firefox (not responding)'. Firefox can be force quited and will be removed from the display but when I tap on the Firefox icon to restart it just bounces up and down and never starts. I am forced to attempt a shutdown of MacOS but when I issue a 'Shutdown' macOS never shuts down going to the desktop screen and having a spinning wheel. I am forced to press and hold the power button on my iMac (2.7 Ghz Quad-Core Intel Core i5, 8GB 1600 Mhz memory.... I know it's old but it conforms to the spec required for Catalina) to force a shutdown.

If I leave Firefox running unattended for a length of time (say an hour) I come back and find it locked up with the same behaviour.

Safari does not show any of these behaviours and works fine (but I want to continue using FF).

I have... 1) Re-downloaded Firefox and re-installed. Same behaviour 2) Run in safe mode. Same behaviour 3) Attempted to run with individual addons. Same behaviour 4) Created a new 'places' database. Same behaviour. 5) Hardware acceleration is not enabled in 'about:preferences'. 6) Turned off 'Use Recommended Performance settings'. Same behaviour. 7) Not changed the process limit (set to 8 (default)). 8) Checked for duplicated session restore files in the profile folder. There are none (no sessionstore-x.js1 files). 9) I am not using an Automated Proxy Configuration URL (the dialog is set to 'Auto-detect proxy setting for this network. Nothing else is set). 9) Checked on the Activity Monitor for named Firefox processes at the restart attempt. None present but FF still won't start. 10) Searched the web and found a few instances of (in Catalina Beta5) FF crashing on startup.

'about:crashes' shows no dumps produced so i don't have one to upload.

Seen similar?

Thanks for the help, Larry

Asked by larry.h.heath 13 hours ago

Extension shortcuts are not persistant

Customizable extension shortcuts work for X amount of time but (seemingly when extensions update) the user-defined shortcuts are erased and need to be reset. Is there a f… (read more)

Customizable extension shortcuts work for X amount of time but (seemingly when extensions update) the user-defined shortcuts are erased and need to be reset. Is there a fix for this?

Asked by alice.jane.karp 13 hours ago

Unable to login to bt email

I am unable to login to either of my bt email with Firefox on my Windows 10 pc. I get a username or password is incorrect. True Key is filling in the form so I know they … (read more)

I am unable to login to either of my bt email with Firefox on my Windows 10 pc. I get a username or password is incorrect. True Key is filling in the form so I know they are correct. Tried manually entering details but same problem. Thunderbird works ok. Can login ok using Microsoft browser. Can login with Firefox ok on my laptop. So it is a problem with Thunderbird on this pc. Deleted history and cache but still failing. Not come across any problems on other sites. Firefox 76.0.1 64-bit. Anybody any ideas?

Asked by harpthorn 2 days ago

Last reply by harpthorn 14 hours ago

Video playback stutters on battery power only on Firefox

Hi, I noticed that when watching a video on YouTube or Hulu in my browser, on battery power, every few seconds the video will quickly stop and start, stutter, skip, what… (read more)

Hi,

I noticed that when watching a video on YouTube or Hulu in my browser, on battery power, every few seconds the video will quickly stop and start, stutter, skip, whatever you want to call it. It is a fraction of a second but very frequent. It is only when I am on Firefox, not when I am watching video on a desktop app. Microsoft Edge works fine on Hulu and Youtube.

I tried troubleshooting the following with no changes:

  • Updated various drivers, video, monitor etc.
  • Tried in Firefox safe mode
  • Uninstall and reinstall Firefox
  • Firefox and Windows is up to date
  • I have a dedicated GPU Nvidia Geforce RTX and Firefox and Edge are both set to use my Intel CPU

I looked at power settings and

  • "Wireless adapter settings" is on Max Performance for both Plugged in and On Battery.
  • Intel (R) Graphics Settings are is on Max Performance for both Plugged in and On Battery.
  • "Processor Power Management" > "Minimum Processor State" > "On Battery" is at 5% and I tried changing it to 100% but there was no difference.
  • "Multimedia settings" > "Video playback quality bias" is set to "Performance Bias" on Battery and Plugged In. And "when playing video" I have it set to "Optimize video quality".

Is there anything else I could try? Thank you!

Asked by chriskurker 15 hours ago

Logon details and passwords getting lost repeatedly

Firefox (latest version) security settings / password manager keeps on losing my logon details and passwords even though I always click on "Save Password", they don't see… (read more)

Firefox (latest version) security settings / password manager keeps on losing my logon details and passwords even though I always click on "Save Password", they don't seem to get stored.

Am I supposed to manually add/edit the login details in the FF security screen? Surely they ought to get stored auaomatically, as before?

This is a new thing, it always worked great before but now I am at the point of abandining Firefox entirely.

I use Bitdefender AV and tend to reboot every day. I use my notebook for work and need to be logged in to about a dozen different tabs so it is infuriating to have to look up the logon details again every day, and often I have to do password resets.

I am running Windows 10 with all patches up to date.

Asked by tachyon_trader 16 hours ago

Fierfox 76.0.1 upgrade

When Firefox 76.0.1 installed on my computer several things happened. All my tampermonkey scripts were deleted, and I'm unable to reinstall them (normally by clicking on… (read more)

When Firefox 76.0.1 installed on my computer several things happened. All my tampermonkey scripts were deleted, and I'm unable to reinstall them (normally by clicking on the link the install happens, now the contents of the script just displays on the screen) I have several Gmail accounts, and all but one work - what I mean is I can log into most of them, but one will not login and connect. Have tried rebooting the computer, restarting Firefox. Very strange. Would a remove and reinstall be the next step?

I have two other laptops, on one the upgrade was transparent, on the other, most of the tampermonkey scripts stayed - need to reinstall a few. And the Gmail account is accessible.

Don't know if the troubleshooting data appeared.

Asked by Don Brusselars 17 hours ago