Showing questions tagged:

Why do I have to provide so much personal information when making a donation to Mozilla?

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to d… (read more)

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to do that, I was asked for my home address. It's a general rule of internet marketing that people who use the internet would rather do anything than pay for something, so it's bad psychology to impose unnecessary conditions when you're asking for a donation. I don't have to provide my home address when I make donations to other organisations, so why does Mozilla need my home address? I apologize if this is the wrong place to ask this question, but I can't find anywhere else to ask it!

Thanks,

Shaun.

Locked 1 414

Auto-hide taskbar in Windows 10 not working properly with Firefox

I'm running the latest version of Windows 10 and Firefox 143.0.1. I recently bought my first OLED monitor, so I enabled auto-hide taskbar in Windows to try and reduce the… (read more)

I'm running the latest version of Windows 10 and Firefox 143.0.1.

I recently bought my first OLED monitor, so I enabled auto-hide taskbar in Windows to try and reduce the chance of burn-in. However, while it works for the most part, it seems to often break in Firefox where the taskbar will hide, but not reappear when I move my mouse pointer to the bottom of the screen.

You can replicate this issue by having FF not maximised, then dragging its window titlebar to the top of the screen and letting go in order to maximise it. At that point, the taskbar no longer pops up when you mouse over the bottom of the screen.

Many thanks for any help you can give.

Archived 3 414

I get pictures every day from microsoft one drive, now when I click on them I get a blank screen

I am 81 years old, ad not a tech genius, but I can no longer access my memory photos that microsoft one drive sends me every day. It did work before, but now I get a bla… (read more)

I am 81 years old, ad not a tech genius, but I can no longer access my memory photos that microsoft one drive sends me every day. It did work before, but now I get a blank screen. Microsoft help tried the edge system, and the pictures came up, but on firefox, I now get a blank screen. I do not want to change browsers

Solved Archived 5 407

a website is requesting a new version of PHP

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook … (read more)

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Solved Archived 8 406

position: sticky not working correctly inside position: fixed container

Hello Firefox Support Team, I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers. Issue Desc… (read more)

Hello Firefox Support Team,

I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers.

    • Issue Description:**

When an element with `position: sticky` is placed inside a container with `position: fixed`, Firefox treats the sticky element as if it has `position: relative`, effectively breaking the sticky positioning functionality.

    • Expected Behavior:**

The sticky element should maintain its sticky positioning behavior even when nested inside a fixed-positioned container, as it does in Chromium-based browsers.

    • Current Firefox Behavior:**

The sticky element loses its sticky properties and behaves like a relatively positioned element.

    • Use Case:**

This issue particularly affects modal implementations where: - The `body` element receives `position: fixed` to prevent background scrolling - Page elements (such as `.total-section`) should maintain their sticky behavior regardless of changes to the body positioning

    • Browser Comparison:**

- **Chromium browsers (Chrome):** Sticky positioning works correctly in this scenario - **Firefox:** Sticky positioning fails and falls back to relative behavior

    • Request:**

Could you please consider aligning Firefox's behavior with other major browsers? The current inconsistency creates cross-browser compatibility issues and forces developers to implement JavaScript workarounds.

Thanks!

Archived 1 405

Issues with bank of america online account using Firefox

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, e… (read more)

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, every action I take results in being sent back to the sign on screen. After clearing with Quicken Support as requested by BOA, I was directed to use a different browser which worked normally. I was told by BOA that the issue was with Firefox.

Archived 3 405

secure connection

I cannot visit www.lancastergc.co.uk now after years of accessing it. please help me connect it again without the following error notice:- Secure Connection Failed An err… (read more)

I cannot visit www.lancastergc.co.uk now after years of accessing it. please help me connect it again without the following error notice:-

Secure Connection Failed

An error occurred during a connection to www.lancastergc.co.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.
Archived 2 396

Change email address used in "From" line when clicking on email link in web page

How do I change the email account inserted by Firefox when I click on an email link? I have previously changed the main email address (added secondary address, swapped se… (read more)

How do I change the email account inserted by Firefox when I click on an email link?

I have previously changed the main email address (added secondary address, swapped secondary for primary, deleted secondary) but when I click an email link in a web page to write an email to the web page business, the old deleted email account is used instead of the new one. This old address is not listed at all as far as I have seen in my Mozilla Account.

Solved Archived 1 387

Can no longer connect to my Netgear NAS

I used to be able to connect with Firefox (with a warning message from you) to my local Netgear NAS, but now it just says: Secure Connection Failed An error occurred duri… (read more)

I used to be able to connect with Firefox (with a warning message from you) to my local Netgear NAS, but now it just says:

Secure Connection Failed An error occurred during a connection to 192.168.1.100. Peer using unsupported version of security protocol. Error code: SSL_ERROR_UNSUPPORTED_VERSION The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. This web site might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

How can I still override this with Firefox. It's really important I can connect to my NAS.

With thanks,

Nick Curley

Archived 2 379

unwanted exe file installation

can someone please tell me why firefox is trying to install this unwanted file.....i run bitedefender everyday and everyday this pops up it is ANNOYING Online Threat Prev… (read more)

can someone please tell me why firefox is trying to install this unwanted file.....i run bitedefender everyday and everyday this pops up it is ANNOYING Online Threat Prevention

firefox.exe attempted to establish a connection relying on an expired certificate to sync.contextualadv.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk. Add to exceptions

please email [edited email from public community support forum] ......

Archived 1 379

Paper Tray Printing

How do I get Firefox to print using a different paper tray. I want to print from the rear tray on my Epson 8550 but it always prints from the inner cassette

Solved Archived 6 371

The links to my bookmarks are dead in foxfire

I can not access my bookmarks links, the bookmarks are there, but the links to the internet is dead. I still have access to my home page, though the bookmarks links are d… (read more)

I can not access my bookmarks links, the bookmarks are there, but the links to the internet is dead. I still have access to my home page, though the bookmarks links are dead. How can I fix this? Thank you for you help in this matter. Gary

Archived 12 370

Weather Widget on Homepage Only Allows me to Choose Canadian Cities

The weather widget on my FireFox homepage, as well as the information when I type "weather" into the address bar shows me as in Montreal QC, Canada. But I am in New Hamps… (read more)

The weather widget on my FireFox homepage, as well as the information when I type "weather" into the address bar shows me as in Montreal QC, Canada. But I am in New Hampshire, USA. When I try to type a different city name after clicking the 3 dots next to the widget and choosing change location the only cities that come up are Canadian cities.

I am not running any kind of VPN, and when I check my location with an IP lookup it shows me in the correct location, my locale settings in Windows are set the the US as well.

Thanks for any help!

Solved Archived 3 370

Importing data

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But … (read more)

I've usede Safari for years, but want to try Firefox. I've tried to import data, bookmarks and so from safari, but can't do it. Firefox says: Select the Safari file. But which one? And where do I find it? I've find the app Safari – but there's a lot of files underneath it.

Archived 3 369

FF Password manager autofill not working

Hi, the password manager (about:logins) is a very handy feature, i use all the time. However, tehre is so many pages where the FF password manager fails to suggest the co… (read more)

Hi,

the password manager (about:logins) is a very handy feature, i use all the time. However, tehre is so many pages where the FF password manager fails to suggest the correct login user name to fill in the "user" field. (Interestingly, the password fill is much more accurate).

To start with: for logging in on THIS VERY SITE for posting this question, I needed to:

  1. manually open the FF logins page
  2. enter the url "accounts.firefox.com" for search
  3. pick the entry
  4. copy the username
  5. swithc back window
  6. paste and confirm.
  7. repeat for password (I think - or came this at least suggest correctly maybe)

What's going wrong? Is my installation broken - or is this for all users the same experience?

Tks

Archived 2 369

Intermittent connectivity problems

Hi, I'm on Debian. In the last day I have intermittent connection problems on many websites which go away after a while. Any ideas? I'm using Quad9 for DNS but I don't kn… (read more)

Hi, I'm on Debian. In the last day I have intermittent connection problems on many websites which go away after a while. Any ideas? I'm using Quad9 for DNS but I don't know where in the chain something is going wrong

Archived 1 369

Media Player Support

To whom it may concern, I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitors… (read more)

To whom it may concern,

I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitors browser (Chrome) and the videos play with no issue. I have also tried a few media player extensions with no success. Please help me find a solution so I do not need to use another browser. Thanks

Sam [email address]

Solved Archived 8 363