Showing questions tagged: Show all questions
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AdBlock

Is AdBlock part of your system? I inquired about their ad and declined. Since then they have become an absolute "PEST" popping up in every thing I do. Your logo appears … (read more)

Is AdBlock part of your system? I inquired about their ad and declined. Since then they have become an absolute "PEST" popping up in every thing I do. Your logo appears in their Ad.

Asked by hardaval 1 year ago

Last reply by cor-el 1 year ago

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How do I clear Cookies and other junk from Firefox please?

How do I clear Cookies and other junk from Firefox please? Sorry I am clueless with all this technology, a technosaur. I am 73 yrs old, never studied computers, maybe one… (read more)

How do I clear Cookies and other junk from Firefox please? Sorry I am clueless with all this technology, a technosaur. I am 73 yrs old, never studied computers, maybe one day I'll find time, between fighting other battles with baddies...

Asked by RuthWERB 11 months ago

Last reply by lazizakhmedov1014 11 months ago

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  • Archived

Cannot stay logged in to Facebook

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send … (read more)

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send a 'login attempt' email and phone notification every time.

Tried with and without Facebook Container. Not using other Container/multi-account related extensions. My settings:

Standard Tracking Protection (allow/block exceptions: none) "Do not track" signal: Always Delete cookies and site data when Firefox is closed: disabled (no exceptions) History - Firefox will: Remember History

Thank you

Asked by George 6 months ago

Answered by George 6 months ago

  • Archived

Clear All History/Data + Cookie Exceptions

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing d… (read more)

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing data on exit....the EXCEPTION list of cookies also gets deleted.

Asked by pologoalie8908 1 year ago

Last reply by pologoalie8908 1 year ago

  • Solved
  • Archived

Cookies pop-up disappears before I can make a selection.

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. How… (read more)

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. However, the pop-up disappears before I have a chance to click on any choice or even finish reading the first line. I'm not sure what settings I need to change to allow me to make a choice on the pop-up. Please advise. Thanks.

Asked by BigO 9 months ago

Answered by cor-el 9 months ago

Firefox stops showing Gmail correctly after a few days. Fire fox cannot log-in to Outlook.live.com.

Hi. Is there anyone having experienced similar phenomena? 1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and… (read more)

Hi. Is there anyone having experienced similar phenomena?

1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and open Gmail.com correctly. But after a few days keeping opening Gmail on Firefox, Gmail.com shows error messages regarding Cookie (please see the attached screenshot). If I do "Try clearing the startup cache" from trouble shooting information tab, Firefox shows Gmail correctly again, but after a few days the same issue happens again.

2) Fire fox cannot log-in on Outlook.live.com. As title says, I cannot log-in outlook live. Whenever I try to log-in from Outlook log-in page, Firefox shows log-in page again. This issue isn't resolved by inactivating "Enhanced tracking protection".

Both of them started to happen since the update around the end of 2023, I think. (On the other hand, Chrome works on both websites correctly)

If you have some information, it might help me. Thanks in advance.

Asked by ghc03361 1 month ago

Last reply by ghc03361 1 month ago

Cookies on allowed websites

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember co… (read more)

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember cookies in those. However, I have the following question: if I reject all cookies except for the mandatories ones in a website that I added to my "remember list", does that mean that future entrances in that web will be with only essential cookies?

As an example, if I mark https://www.bbc.com/ as cookies, and the first time I enter I reject all non-essential cookies, next times I enter in the bbc will I be navigating with only the cookies I accepted on this first entrance? Or allowing a site automatically accepts all cookies?

Thank you very much on advanced.

Asked by rdemedrano 5 months ago

Last reply by zeroknight 5 months ago

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  • Archived

cookies

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have… (read more)

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have tried umpteen ways around this to no avail. Google Chrome does not have this problem!! I am using version 100.0.2

Asked by Elgar 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

FF cookie storage space 17,000,000,000 GB for Facebook

Even though I have removed the cookies for Facebook, the Manage Cookies screen shows a HUGE storage space. FF v99.0 on Mac == from preferences page: Your stored cookie… (read more)

Even though I have removed the cookies for Facebook, the Manage Cookies screen shows a HUGE storage space. FF v99.0 on Mac

==

from preferences page: Your stored cookies, site data, and cache are currently using 17,179,869,184 GB of disk space.

==

almost all are Facebook storage. I'm feeling a little reluctant to delete all site data. If I clear all cookies and site data will that fix the issue? will the issue re-occur?

Asked by michaelp2 1 year ago

Answered by michaelp2 1 year ago

  • Solved
  • Archived

Firefox loses logins and cookie settings after closing

After updating to version 112 from 111.0.1 Firefox keeps forgetting logins and cookie settings on all websites. After closing and reopening the browser I have to sign in … (read more)

After updating to version 112 from 111.0.1 Firefox keeps forgetting logins and cookie settings on all websites. After closing and reopening the browser I have to sign in again and the websites will ask for cookie permissions.

I tried reverting to 111.0.1 and creating a new profile and it did not have the same issue. I also tried disabling all extensions in version 112, but that did not help.

Asked by rogerstalker 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

authentication cookie missing for <1% of firefox users

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%). When doing oauth2 authorization, after generatio… (read more)

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.



GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect


set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly


      2. GET https://www.mywebsite.com/otherapplication/redirect
          Set-cookie: mycookie: value
          Host: www.mywebsite.com


In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium



I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.


Any ideas on what we could be dealing with? Any help would be greatly appreciated.

Asked by Wilga Cha 4 months ago

Last reply by zeroknight 4 months ago

  • Archived

Firefox keeps logging me out of chatgpt and chatgpt alone whenever i close its tab

I've tried other browsers (e.g. brave) and it works fine there. I can close the tab, close the browser, reopen it and I'll still be logged into chatgpt but not with firef… (read more)

I've tried other browsers (e.g. brave) and it works fine there. I can close the tab, close the browser, reopen it and I'll still be logged into chatgpt but not with firefox

I've tried clearing cookies, settings them to always be allowed, re-enabling web-rtc, disabling enchanced protection, nothing works. IF i close the active tab with chatgpt even momentarily i will always have to re-log in again when i reopen it

Asked by drakyry 8 months ago

Last reply by zeroknight 4 months ago

  • Archived

Restore deleted browsing history

I haven't deleted my browsing history since 2021 September, but I wish to restore browsing history from 2021Jan-2021Sep for some reasons. I am using mac, latest version … (read more)

I haven't deleted my browsing history since 2021 September, but I wish to restore browsing history from 2021Jan-2021Sep for some reasons.

I am using mac, latest version of macOS and latest version of firefox. I have read some similar articles (https://support.mozilla.org/fy-NL/questions/1290163) but it doesn't help. It says I need to go through "Start" > "Search" > "Tools" > "Folder Options." . I cannot find folder options, and I cannot find index.dat inside my mac. What can I do ? Any help is appreciated.

Asked by theisland1229 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox disabling or refusing to accept cookies

website for example like VK - https://vk.com i can't never sign in/log in.. it keeps telling me The page isn’t redirecting properly An error occurred during a connection… (read more)

website for example like VK - https://vk.com i can't never sign in/log in.. it keeps telling me The page isn’t redirecting properly An error occurred during a connection to login.vk.ru.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

i tried to - delete cookies - delete history - add exception (vk.ru/vk.com) to Cookies and Site Data - private Mode - disable HTTPS-Only Mode - reinstall firefox but still like some other website the same problem.... plz help these websites work fine -- by using other Browsers i can login

Asked by Mostafa Zayed 1 year ago

Last reply by jonzn4SUSE 1 year ago

iCloud.com keeps asking for authentication..."Trust Browser" doesn't seem to work

I see a similar question on the forums from March 2021, but I'm having this problem now: when I go into icloud.com, it keeps asking for authentication - i.e. it presents … (read more)

I see a similar question on the forums from March 2021, but I'm having this problem now: when I go into icloud.com, it keeps asking for authentication - i.e. it presents a 6-digit code which goes to my phone/ipad, and I have to put it into the browser. After that, I'm prompted "Do you want to Trust this browser" to which I ALWAYS say "Yes", but it doesn't seem to work; the next day, if I try icloud again, it does it all over, like the "Trust" option is ignored. In settings, "Delete cookies and site data when Firefox is closed" is unchecked, Clicking "Manage Data" shows that cookies for icloud.com are saved. I've just added icloud.com into Exceptions to Allow to use cookies/site data, though I wouldn't think I'd NEED that if I'm never deleting them. I tried this with Chrome, and the Trust DID work; I can sign in with that browser and not have to put in the code.

What's up with that?

Asked by Nathan Elke 4 months ago

Last reply by jonzn4SUSE 4 months ago

  • Archived

Google Ads

Although I allowed google ads (shown in "Not Blocking Tracking Content" list), they are still blocked. Is there a way to fix this? This problem appears on two sites (http… (read more)

Although I allowed google ads (shown in "Not Blocking Tracking Content" list), they are still blocked. Is there a way to fix this? This problem appears on two sites (https://www.agame.com/game/tropical-merge, https://www.games.gr/paixnidia/the-mergest-kingdom) only. Other sites work as they supposed to. ABP is disabled. If I turn Enhanced Protection off, I can see google ads, but I lose any progress I have in these games. Any help would be appreciated.

Asked by dinos.isaias 1 year ago

Last reply by dinos.isaias 1 year ago

  • Archived

Clearing cookies/cache data continuously for one domain/website

How to continuously reset history cookies/cache for one website. Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a w… (read more)

How to continuously reset history cookies/cache for one website.

Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a way to not record cookies or cache data for one domain or website?

I have managed to find the article to clear cookies and cache data for the domain but have not been able to find out how to do this continuously without having to go into the settings each time to clear this history.

Kind regards

Asked by alexandrajspence 7 months ago

Last reply by Terry 7 months ago

clearing cookies

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago… (read more)

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

Asked by bbbarb2477 4 months ago

Last reply by bbbarb2477 4 months ago