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  • Archived

The pause button on the keyboard doesn't stop the video in Firefox.

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works f… (read more)

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works fine in Chrome.

Asked by Robert Clave 1 year ago

Last reply by Robert Clave 1 year ago

  • Archived

I would like Awsome screenshot on my tool bar

I find it very difficult using Awsome screenshot, in fact I never use it, but used to use it, when it was on my tool bar, can I get it back there. I cannot drag it from … (read more)

I find it very difficult using Awsome screenshot, in fact I never use it, but used to use it, when it was on my tool bar, can I get it back there.

I cannot drag it from "customise tool bar" as it does not show there, it shows in my list of add ons, I have tried removing it, then reinstalling it.

Asked by sparrow08 1 year ago

Last reply by zeroknight 1 year ago

  • Solved
  • Archived

Blocked on a site

I was playing on this free site called REPLAYPOKER, and it said I was blocked because of something called CLOUDFLAIR, can you tell me what this is please? It totally bloc… (read more)

I was playing on this free site called REPLAYPOKER, and it said I was blocked because of something called CLOUDFLAIR, can you tell me what this is please?

It totally blocked me and shut me out of the game

What should I do?

Is Cloudflair a virus? Should I go into the registry and remove it?

Asked by Sarah Godbey 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Saving all open tabs: links saved but not to the specified folder

Firefox 125.0.2 on Mac When I press shift+cmd+D to bookmark all open tabs, instead of the links being saved to the designated folder, they are all saved to "Bookmarks Men… (read more)

Firefox 125.0.2 on Mac

When I press shift+cmd+D to bookmark all open tabs, instead of the links being saved to the designated folder, they are all saved to "Bookmarks Menu". The designated folder itself also appears with these links but it itself is empty.

I would expect shift+cmd+D to bookmark all links in the folder and the folder to appear in "Bookmarks Menu". This is what use to happen ages ago. I'm not sure what caused the change in behavior. Anyone have any ideas on fixing this?

Asked by Tom 1 year ago

Last reply by Tom 1 year ago

  • Archived

Data boxes will not allow entries

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then,… (read more)

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then, we went to Chrome and there was no problem entering the info. Please provide a response to resolve these issues of Firefox not allowing data entry, but Chrome allowing data entry for the same sites.

Asked by KimLou Global 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

latest Firefox (125) locks up when typing to address bar in new tab while VPN is active

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is ac… (read more)

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Asked by maniac 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Picture-in-picture not working properly

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to pr… (read more)

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

Asked by benh2097 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Where is this path?

hi guys, i want to change my default favicons but i cant find this path on my mac. .bookmark-item { list-style-image: url("chrome://global/skin/icons/defaultFavicon.svg"… (read more)

hi guys, i want to change my default favicons but i cant find this path on my mac.

.bookmark-item {

 list-style-image: url("chrome://global/skin/icons/defaultFavicon.svg");

Asked by Tuğrul 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Extremely High Ram Usage

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so… (read more)

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

Asked by customhitcher 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Bookmarks not saving in specific folders or B.Menu.

I installed Firefox on a new Dell laptop and imported the bookmarks from FF on old laptp. On my old laptop things are OK. On the new laptop Firefox will ONLY store new bo… (read more)

I installed Firefox on a new Dell laptop and imported the bookmarks from FF on old laptp. On my old laptop things are OK. On the new laptop Firefox will ONLY store new bookmarks in the Recently Book... folder, no matter how many times I choose a specific folder from the Location dropdown, even if I only choose Bookmarks Menu without subfolder. Show Editor is checked. I have to manually move new bookmarks from Recently Book..... This is annoying. Can you help? I have not found a forum with this question.

Asked by Inge Jordan 1 year ago

Last reply by Inge Jordan 1 year ago

  • Solved
  • Archived

Finding what address to add to cookie exceptions

I want to enable cookies for outlook and google, the rest I dont want. I have attempted to look at the cookie's url for outlook and add that to the exception list, but ou… (read more)

I want to enable cookies for outlook and google, the rest I dont want.

I have attempted to look at the cookie's url for outlook and add that to the exception list, but outlook still harasses me with its annoying 2fa

How do I find the actual address to put in the exceptions list to stop this issue?

Asked by ALoepker 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Remove logins and passwords

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is gr… (read more)

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Asked by MrJaakay 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Dark mode for iCloud Notes in Firefox

Hi, I have Windows OS and use Firefox as my main browser. Firefox settings are set for dark mode and it works in google.com etc, but when I open iCloud Notes, it's full w… (read more)

Hi,

I have Windows OS and use Firefox as my main browser. Firefox settings are set for dark mode and it works in google.com etc, but when I open iCloud Notes, it's full white and not in dark mode. Can someone advise how to change iCloud Notes also to dark mode? I have cleared cache etc, not helping.

Asked by Lauri 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Mozilla is blocking needed websites

When I try to use needed tools on websites, Mozilla is blocking the page from opening. USPS will not allow me to track a package. When I enter the tracking number, the pa… (read more)

When I try to use needed tools on websites, Mozilla is blocking the page from opening. USPS will not allow me to track a package. When I enter the tracking number, the page just sits on white and the search just spins

Asked by Ann Pride 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Cannot login to Bank Website from Firefox but Can from MS Edge

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. Th… (read more)

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. This is a recurring problem. The website recognizes Firefox as an valid browser. Occasionally I have been able fix problem by clearing the browser Cookies/History but at present none of that works. Do you have any suggestions? My preferred browser is Firefox so this problem is frustrating.

Asked by gyorhun 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

YouTube gets very laggy after a while - best way to restore performance?

I always keep two Youtube tabs open at all times on my computer. After a while of running, however, the site starts to get increasingly laggy, in a way that simply reload… (read more)

I always keep two Youtube tabs open at all times on my computer. After a while of running, however, the site starts to get increasingly laggy, in a way that simply reloading the tab does not fix. (I am aware that this is likely a result of one of the extensions I have installed that affects Youtube's behavior, specifically SponsorBlock and Return Youtube Dislike, but I am not willing to uninstall these.) I also know of a "force reload" - pressing ctrl + shift + R instead of just ctrl + R in order to clear the cache or something.

However, whenever Youtube starts getting really slow, I instead like to do something I call "crashing the tab" - I open my system monitor, look for the current most CPU-intensive "Isolated Web Co" process, and end it. This pops up an error message in Firefox that says "Gah - your tab just crashed!" and offering me the option to restore it. After restoring it from this window, the performance is back to normal.

My question is, is this beneficial, or is it functionally identical to a normal force-reload? Is the improvement I see between this method and force-reloading the page just placebo? And if not, is there a simpler way to do it without opening a second program?

Asked by alanwilson772 1 year ago

Last reply by Skgh12 1 year ago