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Issues navigating nbcnews.com web site

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. Howev… (read more)

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

Asked by wdunwoody 1 week ago

Last reply by Marina Lumpanoff 1 week ago

Logging into Hotmail

Hello, I'm writing here since I lost hope in Microsoft's support. I've seen some other people having the same issue from like July, this problem however started with me a… (read more)

Hello, I'm writing here since I lost hope in Microsoft's support. I've seen some other people having the same issue from like July, this problem however started with me around the end of August. Every time I try to log into my hotmail I get the screen attached. The only way to get around it is to delete the cookies/cache related to Live.com and try again. Also, right now, I have to "sign out" from my email to avoid saving cookies or cache related to my login information - otherwise, I will have to do the process again (of deleting the cache/cookies). The thing is, I've always used Firefox to check my hotmail, and I wouldn't log out of my hotmail and check back in quickly any time I want to - the process now is getting sluggish. I've contacted Microsoft (or let's just say, tried to) but I kept going in loops and never got an answer. So I'm here in hope I get any ideas (and I have a feeling that it is something from Microsoft's side and not from Firefox side because the problem occurred suddenly and not after a specific update to Firefox).

Thanks

Asked by lonelytj 2 months ago

Last reply by jonzn4SUSE 2 months ago

Google AI Studio is not displayed correctly (Firefox 115.30.0esr 64-bit, Windows 7x64)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it'… (read more)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it's generally impossible to work (see the attached screenshot). Please refrain from giving advice like "update Windows to a newer version," as this is an old computer (its motherboard was manufactured in 2007), but it still opens most websites fine. I don't currently have access to a newer computer with Windows 10.

Asked by Marina Lumpanoff 1 week ago

Last reply by Agent virtuel 1 week ago

Replying to emails

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to c… (read more)

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to click "send" to reply I get an error and it says failed to send. The only way to send a reply back is to compose a new email with my reply in it; send works every time if I do it that way. Hoping someone has the answer to why this is happening because I have no clue where to start.

Thank you for any tips, ~ Kathleen

Asked by Kathy 1 month ago

Last reply by Paul 1 month ago

I AM LOATHING FIREFOX MORE & MORE

have no idea what this topic falls under but getting the update browser error code 99,999 again after restarting the damn computer when it just froze while I went out for… (read more)

have no idea what this topic falls under but getting the update browser error code 99,999 again after restarting the damn computer when it just froze while I went out for 15mins I am updated so have no clue what to do

wish sending a question or replying to the email was easy but even that is b/s also this deny person claims bug fixed but obviously not

Asked by Libra925611 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox 142.0.1 on Windows 10 displays page with video but 115.27.0esr (64-bit) on Windows 7 does not

I am taking a course on Coursera, and while the video lessons are viewable on my W10 box running Firefox 142.0.1 (64-bit), on my W7 box running Firefox 115.27.0esr (64-bi… (read more)

I am taking a course on Coursera, and while the video lessons are viewable on my W10 box running Firefox 142.0.1 (64-bit), on my W7 box running Firefox 115.27.0esr (64-bit) the Coursera page, after briefly displaying the lesson's home page, which includes the normal video playback window, reports "This page encountered an error." I have contacted Coursera, to no avail, and now seek advice from you all. I suppose I can not return on my W7 box to the normal Firefox non-esr releases, but was something changed therein of late that would cause this? It all worked well in July, but now won't work at all. You likely can not access the page without being a registered student, but just in case, the URL is https://www.coursera.org/learn/html/lecture/d6Pha/accessible-web

Arthur

Asked by NotLiable1 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Fork need as FF not working on many sites

Hi, I have to use Firefox 115.18.0esr (64-bit) due to depending on accessibility tools I need. I am now finding that websites based on the Discourse Forum will not suppo… (read more)

Hi, I have to use Firefox 115.18.0esr (64-bit) due to depending on accessibility tools I need.

I am now finding that websites based on the Discourse Forum will not support this version of Firefox so I was wondering if anyone knows of an FF fork that might work.

I had family over at weekend and ironically none of their Apple devices could access such forums either, not on their iPhone or their iPad.

I tried to contact Discourse but of course their own site depends on the latest version of their awful forum software too.

I think that it is shocking for any website or app or other service to just cut loose disabled, elderly and those in developed countries who depend on old software.

I am still on Win7 as that is the only platform that runs the tools I depend on.

One member of my family was talking about running an Oracle Linux server in the Cloud (wherever that is) and running virtual machines (whatever they are) to allow me to run old and new, but they said that might take months to setup and could not even be certain it would work.

I find it ironic how website are designed to not lose a single user through bad design and they they cut of thousands with this archaic policy.

So I am here to ask if there is a workaround, either a fork that works with these sites or a hack of 115.18.0esr (64-bit) that makes it report that it is V142.04 or something.

Any help would be appreciated.

Asked by devoid1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Windows 7 support in firefox

thank you for your time & expertise:) Can you please help me understand what would happen if firefox stops supporting windows 7 users. Will i still be able to use … (read more)

thank you for your time & expertise:) Can you please help me understand what would happen if firefox stops supporting windows 7 users. Will i still be able to use the browser - just with less security? I will probably have to give up using a computer if I cant continue with Windows 7 so I'd even be prepared to pay an annual fee to keep the support going. Look forward to hearing from you, thanks Julie

Asked by julimatt 2 months ago

Last reply by James 2 months ago

what will the continuation of windows 7 support be based on?

So, as has been announced, FireFox 115 ESR will get updates until septempber 2025. This deadline has been extended multiple times. What factors are being taken in conside… (read more)

So, as has been announced, FireFox 115 ESR will get updates until septempber 2025. This deadline has been extended multiple times. What factors are being taken in consideration when deciding whether to extend support again? With server 2008 updates you can get windows 7 up to date until 2026, sort of. Ending support in september would still be sad, because people too stubborn or not willing to upgrade probably still wont when support of firefox ends. I am a firefox on windows 7 user myself too, and it would be sad if they dropped support. Ill have to use a backported fork by the community

So thats my question, what factors matter in terms of extending 115 esr support again?

Asked by redtro on wimje7 4 months ago

Last reply by James 3 months ago

new computer

I have purchased a new computer and do not want to loose the info in my Mozzila account. How do I install the old account to the new computer? Old computer has windows 10… (read more)

I have purchased a new computer and do not want to loose the info in my Mozzila account. How do I install the old account to the new computer? Old computer has windows 10 os new computer has windows 11 os.

Asked by c2buggs 2 days ago

Last reply by James 1 day ago

Firefox ESR 115 & Windows 7

Because the economy, inflation, and lower incomes are still a major problem, many users like myself need to continue using old computers that can only run Windows 7. So w… (read more)

Because the economy, inflation, and lower incomes are still a major problem, many users like myself need to continue using old computers that can only run Windows 7. So we need Firefox ESR 115 to continue being supported with updates for at least a couple more years.

Asked by brookse321 4 months ago

Last reply by James 4 months ago

Gemini UI broken on Firefox

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing … (read more)

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing in the input field. (see attachment 1)

I can access Gemini at Google AI Studio (https://aistudio.google.com/) but the UI is also broken on that site, with wide fonts that overlap each other, making text hard to read (see attachment 2).

Firefox version used: 115.28.0esr (64-bit) OS: Windows 7 64-bit

Asked by coredrive2012 2 months ago

Last reply by Marina Lumpanoff 1 week ago

My current Firefox browser does not support YouTubeTV and PeacockTV streaming

HI, I am having trouble with not being able to get access to streaming on YouTubeTV and PeacockTV because my current browser on my desktop computer does not support these… (read more)

HI, I am having trouble with not being able to get access to streaming on YouTubeTV and PeacockTV because my current browser on my desktop computer does not support these sites. How Can I update to the latest version of Firefox where it will let me get access to streaming on YouTubetv and PeacockTV?

Asked by ewallace38 2 months ago

Last reply by James 2 months ago