I want to change my primary email address to another one I've used before, but your system won't let me do it.
why am i having a hard time logging in
I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)
I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)
However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?
Why is my account not active??
I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm an… (read more)
I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.
My primary email has been comprised and taken over by other(s). I need to change it ASAP
I want to close my iPhone Mozilla account* # '''Bulleted list item'''
My firefox account got locked and i have no idea what for it has all my personal bookmarks and everything on it please help
Old email hacked please use new email
instructions to change my primary e-mail for my account do not seem to match options
I need to get rid of an old defunct email address ([email removed]@irandpcorp.com) and replace it with my current one [email removed]@icloud.com
Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my prima… (read more)
Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my primary email
I lost Firefox on my Mac laptop and can't get it back. PLEASE HELP.
How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the in… (read more)
How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the instructions, I am very confused on How to SET UP the TWO-STEP authentication code.
Why do I need to use a 3rd party app to set up Two-Step?
Thanks for your help, Rhon
trying to delete passkey in account recovery
6-digit code being asked for. I put in the code given and it asks for new/different code.
Hi! I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps: Click to add Two-step authentication Scan the QR code with… (read more)
Hi!
I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:
Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code
Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."
Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.
What can i do about this?
Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not… (read more)
Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not work. I have tried several authentication apps but i am always returned with the same error message whenever i enter in my code. "Invalid two-step authentication code". Is their a fix to this, so far i tried using google authenticator and DuoMoblile. Thanks
I want to remove the two factors on my account when I call you now
I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate … (read more)
I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate to the QR code and take a picture. I confirm the desktop with the i phone. Then it asks for 2 step verification code from an authenticator. I don't get one. So I download an Authenticator app. And nothing shows up there either. The problem is getting a code from an authenticator to complete the process. What should I do?
