Showing questions tagged:

Connectivity and Profile questions

For over a year, my browser occasionally loses connectivity. It may work for 3 hours or 3 days, but inevitably new tabs will stop working and then slowly the others will… (read more)

For over a year, my browser occasionally loses connectivity. It may work for 3 hours or 3 days, but inevitably new tabs will stop working and then slowly the others will stop as well. When this happens, none of my other browsers are impacted. They work fine. It is only Firefox. The only solution is to close everything and lose all my work.

Once I do that and restart Firefox, I receive an error message telling me I am using an older version of Firefox that is not compatible with my profile. The only solution that brings me back to the best starting place is to re-install Firefox.

My company IT spent 3 days trying to find the problem and couldn't. I have uninstalled and reinstalled so many times. All extensions are turned off, as are the two add-ons. I have been using Firefox for over a decade and prefer it to all other browsers, but I need to find a solution or I am going to have to move on. Help!!!

Open 8 217

Firefox fails to connect to Public IPs on both Windows and Linux, while Chrome works fine

Hello Firefox Support Team,I am facing a persistent issue where Firefox is unable to open or connect to any Public IP addresses, resulting in a "Connection Reset" error. … (read more)

Hello Firefox Support Team,I am facing a persistent issue where Firefox is unable to open or connect to any Public IP addresses, resulting in a "Connection Reset" error. This issue happens simultaneously on two different operating systems: Windows and Linux (on the same network).Interestingly, the same Public IP addresses open completely fine and without any issues on Google Chrome.I have already tried the following troubleshooting steps, but none of them resolved the issue:Disabled HTTPS-Only Mode completely.Disabled Secure DNS (DNS over HTTPS).Changed Network Settings to "No Proxy".Set "security.tls.version.min" to 1 and enabled deprecated TLS.Disabled HTTP/3 and HTTP/2 in about:config.Performed a full Firefox Refresh (Safe Mode / Default Profile).Since the issue persists across different OS platforms only on Firefox, it seems to be related to how Firefox handles direct IP handshakes compared to Chromium-based browsers.Please advise on how to resolve this. Thank you.

Open 5 39

DOH appears to not resolve specific domains

I am using 140 ESR version on linux with Cloudflare's DNS over HTTPS and with DOH active for some reason resolving a domain like d3oklwo3y1bx83.cloudfront.net will resolv… (read more)

I am using 140 ESR version on linux with Cloudflare's DNS over HTTPS and with DOH active for some reason resolving a domain like d3oklwo3y1bx83.cloudfront.net will resolve to local host IP 127.0.0.1.

I am using firefox about:networking#dnslookuptool to test resolution of the domain d3oklwo3y1bx83.cloudfront.net Both with DOH on and off the resolution remains local host. I tried another browser on the same workstation and I was able to receive a resolution of 13.225.193.203 13.225.193.133 13.225.193.64 13.225.193.58 Why is firefox ESR not able to resolve that domain? What are causes ?

Is is firefox dnslookuptool results.

Open 4 310

Sick of Dealing with Firefox randomly not working

I guess I'm hoping an engineer or someone who works on firefox can resolve this cause it's always what pushes what me away. I'll be sick of Chrome harvesting all my data,… (read more)

I guess I'm hoping an engineer or someone who works on firefox can resolve this cause it's always what pushes what me away.

I'll be sick of Chrome harvesting all my data, I'll download firefox, and I'll set it up. A couple years ago I deleted my chrome profile and switched completely over to firefox. I want to say once a month, I'll open firefox and websites won't load. If they preload they'll act like they're offline.

It's happened to me on Windows machines and Mac machines.

If someone wants to seriously drill down and figure out why this happens across platforms and DECADES, I am happy to provide logs and video chat or something.

Open 3 50

Redirect Issue

Issues with redirect. A group I am a member of uses Constant Contact. An email is sent with a link to a report. Receive this error: Server Not Found Firefox can’t connect… (read more)

Issues with redirect. A group I am a member of uses Constant Contact. An email is sent with a link to a report. Receive this error:

Server Not Found

Firefox can’t connect to the server at deuaxb4ab.cc.rs6.net. What can you do about it?

This worked last week.

Firefox 152.0.4. Win10

Open 2 40

PLEASE I would be so pleased if you write in FRENCH as I ask before !!!

bold text When I try to go to my "FIREFOX" it answers me in French of course but here you don't accept to write me in French and so it's very difficult for me ... (could … (read more)

bold text When I try to go to my "FIREFOX" it answers me in French of course but here you don't accept to write me in French and so it's very difficult for me ... (could you help me for this of course ???) : "hmm this adress doesn' seem to be valid." Hum, cette adresse ne semble pas valide.

What must I do please ??? [edited from public] @orange.fr

Open 2 170

Firefox thinks I'm on a captive portal but I'm at home. "You must log in to this network before you can access the Internet"

I keep getting this message at the top of each site I go to: "You must log in to this network before you can access the Internet" It thinks I'm on a captive portal?? I'… (read more)

I keep getting this message at the top of each site I go to: "You must log in to this network before you can access the Internet" It thinks I'm on a captive portal?? I'm at home on my own internet network. Why am I getting this message?

Open 2 80

Unable to browse internet with firefox

I need help with a problem that has tortured me for weeks. I use debian 13 with plasmakde. I don't know why, but when I connect to a wifi after some time it doesn't work … (read more)

I need help with a problem that has tortured me for weeks. I use debian 13 with plasmakde. I don't know why, but when I connect to a wifi after some time it doesn't work anymore ONLY with Firefox. I can perfectly use any other app which requires internet but firefox. Sometimes it gives me the error "The connection has timed out", sometimes the error "Unable to find the proxy server" (even if I selected no proxy in the network settings). I searched online but I couldn't find anything helpful, so I can only hope to find a solution in here. Thank you very much in advance!

Open 2 210

sight that use to work I can't get into any more

all the sights I've used for years will not open and will not work I can't even use them any more they work fine in other browsers don't know what you did but it is al… (read more)

all the sights I've used for years will not open and will not work I can't even use them any more they work fine in other browsers don't know what you did but it is almost unusable

Open 1 110

Old samsung computer said to be too old to access the net 2012 win7 64 bit. works and connect to modem

I have a remote chap who needs this lap top to connect to net. he is installing a program for me remotely. This old computer is fine for the Toyota techstream but will n… (read more)

I have a remote chap who needs this lap top to connect to net. he is installing a program for me remotely. This old computer is fine for the Toyota techstream but will not allow internet pages it has internet explorer not working

Open 1 10

VPN blocking all access to Internet starting on evening of 7/11/2026

Today (7/11/26) Mozilla VPN began blocking all access to the Internet. When I turn it off, I can connect. When I turn it on, I can't. Am I the only one? So far I have: … (read more)

Today (7/11/26) Mozilla VPN began blocking all access to the Internet. When I turn it off, I can connect. When I turn it on, I can't. Am I the only one? So far I have:

  • Reset the app
  • Uninstalled all WAN network adapters and restarted (I notice for the first time that Mozilla Tunnel appears in the list after doing this)

It is interesting to note that Proton free VPN which I installed as an experiment, and ran with Mozilla VPN entirely off (system tray quit as well) also blocks all Internet traffic. So it could be one of those Windows update issues. This afternoon, all was well. I turned off my machine, turned it back on, and no browsing can happen with either VPN on.

Normally, Mozilla VPN works flawlessly, so I have no complaints--it's only a technical mystery to unravel.

Best regards, C. Crowley

Open 1 10